ECS Achieved “Small and Medium Enterprise Expert” Distinction from Avaya

March – 2009 Press Release
Auburn, WA based – Efficient Communication Solutions, Inc. (ECS) announced today that it has been designated as a “Small and Medium Enterprise (SME) Expert” by Avaya Inc., a leading global provider of business communications software, systems and services.

To achieve ranking as SME Expert, authorized resellers who are part of Avaya’s Business Partner program must ensure their account executives and system engineers demonstrate proficiency in core areas, which include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for North America certified resellers in its Business Partner program serving the SME market. It includes training that focuses on Avaya solutions in unified communications and contact solutions for small and medium enterprises, as well as sales and technical training on Avaya IP Office.

Avaya IP Office is a leading communications solution for small and medium enterprises, and it offers a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium enterprises.

Avaya has sold more than 300,000 IP Office solutions to companies around the world. ECS sells Avaya communications systems, design and implementation services to businesses across the States of Washington & Oregon. ECS has locations in both Washington & Oregon.

“We partner with our customers as an intricate part of their business strategy through our consulting services. By listening to every aspect of what customers need, we are able to offer cost effective communications solutions. Our certified professionals sell, install, maintain and upgrade Avaya communications equipment. Achieving the Avaya SME Expert certification showcases ECS’s expertise in voice and data integration,” said Don Barber, Co-Owner.

“Smaller companies need crystal clear information on the capabilities of IP communications and the positive impact it can make on the way they operate their businesses,” said Trevor Gruenewald, vice president, North America sales channel for small and mid-sized enterprises (SMEs), Avaya. “Authorized resellers in the Avaya Business Partner program who achieve ‘SME Expert’ status are sending a message to their customers that they have the professional and technical expertise that is honed for the smaller firm. “Companies that are certified by Avaya as SME Experts represent a commitment to excellence in serving small and medium firms, and meet the highest standards when it comes to delivering communications solutions specifically designed to meet smaller companies’ needs.”

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

For more information please visit www.avaya.com or www.GoECS.com

ECS Provides Reliable Solutions through Integrity & Experience

At Efficient Communication Solutions, Inc. (ECS), our mission is to earn customer loyalty by collaborating to design and deliver dependable, innovative ways to communicate more efficiently. We constantly strive to set a new standard in customer service through our integrity, technical expertise, and customer support.

Our core focus is to be your vendor of choice for dependable voice & data communications.

At ECS, we realize our customers have a wide variety of telecommunication companies to choose from and appreciate their decision to partner with ECS to meet their communication needs. We understand our obligation to provide dependable products, services and support to not only meet, but exceed, our customer’s expectations.

Guaranteed Service Response:
We understand how critical your time is and guarantee our response times
(for Warranty, Maintenance and Support Agreement customers)

Moves, Adds & Changes (MAC);
24 to 72 Hours

Repair (Critical Outage);
2-Hours by Phone or Remote Access
4-Hour On-Site

Repair (Non-Critical Outage);
2-Hours by Phone or Remote Access
Next Business Day On-Site

Critical Outage Defined;
Complete failure of System(s), No Incoming or Outgoing Communication, Failure of 50% of Devices.

ECS Customer Service Hours & Contact Information:
Staffed; Monday thru Friday, 8am to 12:00pm/Noon
NOT Staffed; Monday thru Friday, 12:00pm/Noon to 1:00pm
Staffed; Monday thru Friday, 1:00pm to 5:00pm
NOT Staffed & After-Hours –leave emergency voicemail & on-call tech will respond
Phone: 253.886.5444
Fax: 253.886.5401
Email: service@GoECS.com

ECS is located at:
Washington
3702 West Valley Highway North, Suite 302
Auburn, WA 98001
253.886.5400

Oregon
20310 SE Highway 212
Damascus, OR 97089
503.658.8500

For more information please visit www.GoECS.com

Avaya IP Office Overview

Avaya (formerly AT&T/Lucent Technologies) IP Office – Telephone System

Overview:
An Avaya IP Office small business phone system enables your entire organization to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.

Designed specifically for small and midsize businesses, IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications, including powerful video conferencing. An IP Office phone system helps you create your most productive mobile and remote workforce, easily and cost-effectively increase capacity and capabilities as your business grows, and gain business and customer service efficiencies. With Avaya IP Office, flexibility, scalability, and options are built right in:

•Grow from five employees to 1,000 (at a single site) and network up to 32 locations.

•Collaborate via video: use built-in video softphones, integrate with Avaya Flare® Experience, or add the full-featured Video Collaboration Solution for IP Office to create a virtual conference room for mobile, desktop and room-system video collaboration.

•Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.

•Track, record, and report on calls to build optimal customer interactions via Xima (3rd Party DevConnect Partner) solutions

•Use IP, digital, analog or SIP technology in any combination. IP Office interoperates with more than 2 million Avaya systems worldwide.

•Implement IP Office receive security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.

•Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.

With more than 300,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses.

Avaya IP Office was awarded Unified Communications Product of the Year in 2012 from Internet Telephony magazine.

To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

For more information please visit www.avaya.com or www.GoECS.com

Xima Recording Library is now available as a Stand-Alone License

Do you need to record a telephone conversation?

Why not use Chronicall’s Recording Library?

Xima has just made available the ability to purchase their Recording Library license without needing to purchase their Chronicall call accounting base software.

If you would simply like to capitalize on the built-in recording capabilities of IP Office and Voicemail Pro (Preferred Edition) and wish to record calls and have those calls cataloged with the ability to search, play back, copy, and email, then you can purchase a Recording Library license. The Cradle to Grave interface will also be provided as part of the Recording Library license, allowing you to interact with your recordings.

There’s no need to first purchase the Chronicall standard/base license, then the Recording Library license. You can purchase Recording Library straightaway. And if you decide later that you would like to add reporting functionality, you’ll just need to add a Chronicall standard/base license.

Just more ways that Xima is putting you and your client first!

To see how Chronicall can make the most of your time and energy while improving the accuracy and efficiency of your call data, contact ECS to sign up for a free 14-day trial today.

For more information please visit www.ximasoftware.com/chronicall or www.GoECS.com

Xima Training

Xima provides both Online Training & Instructor-Based Training

Xima has a 2-step training process in place to help customers learn and better leverage their investment in Xima Chronicall software applications

Step 1:
Customer navigate to Xima training page at; www.ximasoftware.com/support/#support:Training   and select “End User Training (for credit),” whereupon they will need to enter their
• email address
• first and last name
• Chronicall serial key number

Customers can then go online, at their leisure, and go through the interactive learning modules that will help build their learning foundation for Chronicall and the related modules (if purchased). This training consists of a series of short videos and simple quizzes.

Step 2:
Once the online interactive training has been completed, instructor-based training can be scheduled with a Xima Software representative. The instructor-based training is intended to address more specific areas of Chronicall and answer any questions that were not covered or answered during the online interactive training modules.

Customers can send an email to sales@ximasoftware.com to request instructor-based training after step 1 has been completed.

NOTE: Instructor-based training is only available to users who have active Xima Care coverage.

For more information please visit www.ximasoftware.com/chronicall or www.GoECS.com

Avaya C110 UC Module for IP Office

Avaya C110 Unified Communications Module for IP Office

Overview:
The C110 Unified Communications Module is an IP500 base card supported by IP500 V2 systems running IP Office Release 8.0 or higher software. The module is supported by systems running in IP Office Essential Edition, IP Office Preferred Edition or IP Office Advanced Edition mode and acts as an automatic PREFERRED EDITION license for such systems.

The C110 module is a PC server, enabling various Linux based IP Office applications to run as embedded applications within the IP500 V2 control unit rather than requiring a separate PC. The Unified Communications Module hosts the following applications:

Linux:
The base operating system installed is CentOS, a Linux operating system. However, no specific knowledge of Linux is required for installation or maintenance of the Unified Communications Module.

one-X Portal for IP Office:
This is a web browser based application that user’s can use to control making and answering calls on their phone. It also provides a range of gadgets for the user to access features such as their directory, call log and voicemail messages. The one-X Portal for IP Office application is configured and managed remotely using web browser access. Each user who wants to use one-X Portal for IP Office needs to be licensed. The Unified Communications Module acts as an automatic Preferred Edition license that is normally required by the application.

Voicemail Pro:
This is a voicemail server. It provides mailbox services to all users and hunt groups on the IP Office system for which it is configured. In addition it can be customized to provide a range of call routing and voicemail services. The Voicemail Pro service is configured and managed remotely using the Windows Voicemail Pro client. A copy of the Voicemail Pro client can be downloaded and installed from the server. The number of simultaneous connections to voicemail is licensed. The Unified Communications Module acts as an automatic Preferred Edition license for Voicemail Pro application.

Web Control Menus:
The server’s own settings are configured and managed remotely using web browser access to a set of menus.

Unified Communications Module Capacity:
1)    Up to 200 users when running Voicemail Pro and one-X Portal for IP Office
2)    More than 200 users when running just Voicemail Pro
3)    Simultaneous one-X Portal for IP Office Users: 50
4)    Maximum voicemail ports;
a)    Up to 20 ports when running Voicemail Pro and one-X Portal for IP Office
b)    Up to 40 ports when running just Voicemail Pro.

To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

For more information please visit www.avaya.com or www.GoECS.com

ECS Proudly Celebrates 8 Years In Business as of September 5th 2013

ECS is celebrating its 8th year anniversary.

The Washington/Oregon-based Company has been a local employer and stable contributor to the local economy/community since September 5th, 2005.

According to current business dynamics statistics, 8 years in business is a significant accomplishment for any company, when you consider that only 10 percent of businesses still exist that were established more than 5 years ago.

While the news is filled with headlines examining the intricacies of America’s prominent corporations, it’s easy to overlook the everyday champion of our economy, the small-business. Now comprising 99 percent of companies and generating 66 percent of job growth, small businesses are the engine of our economy, revitalizing the innovation that has defined communities across the nation. We/ECS are proud to be a locally owned small/medium business primarily serving customers in Washington and Oregon.

Over the past 8 years, we’ve helped thousands of businesses with their voice/data communication needs. We’ve served our customers, helping them reduce their communication costs enabling them to grow and expand their businesses. We’ve partnered with everyone from small retail stores, recycling companies, healthcare providers, educational institutions, local hotels, metropolitan newspapers, national service providers, to highly secure federal installations. And along the way, we’ve built a dynamic company that is continuing to grow.

Our 8th year in business is a time to celebrate and thank our employees for their dedication to excellence in serving our customers. ECS employs high caliber people who excel at what they do. It has truly been an incredible experience to see the start-up that we were eight years ago, grow into the successful company that we are today. Over the past eight years, we’ve innovated, we’ve adapted, we’ve listened to our clients’ needs, and we’ve changed as needed to not only meet, but to exceed our customer’s needs.

We thank our employees for their hard work, dedication, and their commitment to excellence!

We thank our customers for the “opportunity” to serve them!

What do your customers hear when you put them on hold ?

Advertising On-Hold

With your image literally “on the line” you now have the opportunity to impress, inform, educate, and connect personally and professionally with those on hold.

Taking control of this very important environment lets you decide what your callers hear. You no longer take any chances with inappropriate talk, music or competitor’s commercials from the radio.

A professional on hold ad program will engage the listener, effectively shortening the perceived wait time allowing the perfect opportunity to connect with callers and build profit. The caller is entertained while being educated about your business resulting in a much enhanced, pleasant and beneficial time for both the caller and the business.

When choosing an on hold company, you should ask:
● Do they offer a turnkey package that includes everything (copy writing, voice talent, music licensing, installation assistance, and on hold equipment)?
● Will the equipment you offer work with my phone system?
● How quickly can we get our service up and running?
● Do you offer ‘real’ music (like we hear on the radio)?
● Do you offer voicing in other languages?
● Do you guarantee your work?

Why “doing it yourself” is a BAD idea:
Ever listened to radio commercials done by the store owner? Pretty sad in some cases. Hokey comes to mind. Not to mention researching the million and one details that someone has to spend their time on: Copy writing, music licensing, commercial grade equipment designed for this 24/7 environment, production elements, recording the program, etc. etc. With the very low cost of a professionally written, voiced and produced on hold program, doing it yourself is simply a bad idea. And what do you gain in the long run, except perhaps stroking an ego? Certainly not saving money. It might also backfire by presenting that ‘hokey’ image mentioned earlier.

You never get a second chance to make a first impression:
Put your best foot forward from the beginning! Chances are the calls you are receiving are a direct result of your marketing efforts. With all of the advertising dollars spent to get someone to call, doesn’t it just make good sense to make sure their first exposure to your company is as pleasant and professional as possible and that it matches your company image?

The Targeting Power of On Hold Advertising:
Out of all of your competitor’s, the prospect has called you. They’re now waiting; listening intently for their call to be picked up. Broadcast quality on hold programs place your messages at this critical point of contact, offering an affordable and efficient target marketing tool. The program becomes an important reflection of your company’s public profile and a key component in its’ advertising campaigns.

Improve customer relations and expand your business through increased product & services awareness. Every customer contact is highly pre-qualified because they have initiated the contact. That’s a marketing opportunity that no business should waste.

We use On-Hold Concepts. We think you should too.

http://www.woodstockmediagroup.com/advertising-on-hold

For more information please visit www.GoECS.com

WAN Debate – MPLS or Internet VPN

MPLS:
Many say that MPLS is the “Cadillac” of enterprise WAN services, having earned its stripes as the link option of choice because of its reliability, flexibility and controls.  But many others are saying that, with a little ingenuity, they can use Internet pipes to achieve the same ends at a better price.

Many Carriers argue that MPLS is perfect for the demanding new requirements of cloud computing, ensuring it continued success in the enterprise.

Many IT/Networking VAR’s say it is possible to addresses Internet weaknesses with technology and deliver enterprise-grade WAN services at a fraction of the cost.

Multi-Protocol Label Switching (MPLS) Virtual Private Networking (VPN) is synonymous with high reliability and quality which is the primary reason many say MPLS VPNs continue to show remarkable growth across all company sizes and vertical segments, and that it has become the linchpin of corporate enterprise networks.”

Many VAR’s will tell you that the Internet is fast, cheap and abundantly available. The competition among service providers ensures it will get faster and cheaper on a cost-per-megabit basis, and become available in more places. Governments worldwide are investing millions in broadband initiatives that increase geographic coverage and deliver higher speeds to businesses and consumers.

It appears that those that most strongly support MPLS over Internet-Based VPN’s are carriers (who sell MPLS) or companies that are selling MPLS and have a commission/revenue stream derived from the sale of and implementation of MPLS.

How MPLS works:
A private MPLS VPN network delivers the highest reliability, agility, visibility and simplicity for connecting a global enterprises’ complex and highly distributed ecosystem of employees, customers and partners.

Let’s start with the reliability question. Every company must ask how critical network performance and quality are to its business strategy. Whether it’s an extended enterprise with locations around the globe or a local business, most companies will determine that a secure, robust and efficient communications infrastructure is a requirement for competing in today’s always-on global economy. Many customers cannot tolerate any network down-time.

Companies/Carriers that provide private MPLS networks, will typically commit to 100% availability of their core network, but will also put in place rigorous quality and process demands on the local access partners they use so the end-to-end quality can actually be guaranteed upfront.

If something does go wrong, all of the e-bonding processes in place will ensure any outage is dealt with swiftly. MPLS VPNs also offer the simplicity and peace of mind that the end-to-end network solution, including access components, are being managed efficiently by the solutions provider, freeing up the customer to concentrate on its core business.

The reliability factor however is only the baseline for ensuring that an underlying technology will be deemed the standard bearer of corporate networks.  The more challenging issues are driven by quality elements — e.g. latency, packet loss, mean opinion scores, etc. — that are essential for successful transport of applications.

Why Many VAR’s & IT/Networking Guru’s say MPLS will succumb to Internet Economics:
Private WANs using Multiprotocol Label Switching (MPLS) or leased lines look very different economically. In the United States, MPLS pricing ranges from $350 to $700 per megabit per month for 1.5Mbps of bandwidth. Internationally, locations pay as much as the equivalent of $5,000 per month for a 2Mbps connection. Yet, consumers buy high-speed Internet connections boasting 20M or 50Mbps of connectivity for as little as $4 per megabit per month.

Why are businesses willing to spend a fortune on services like MPLS when cheap Internet is abundantly available?

Until now, the only way to get reliable connectivity with predictable performance between corporate locations was to buy leased lines or a service like MPLS. Enterprises require the 99.99%, four nines, reliability that MPLS offers with Quality of Service (QoS) features to ensure Voice over IP (VoIP) calls are prioritized over data traffic.

Basic Internet connections, on the other hand, don’t support QoS and are not four-nines reliable; they are about two nines or 99%.  Reliability, in this context, means availability of the network and also that packets actually reach their destination without being delayed or dropped such that they impact application performance and the user experience.

Today, with the emergence of WAN virtualization technology, the public Internet can give MPLS a run for its money. How is this possible?

WAN virtualization solves the Internet’s problem of network peering points becoming choke points where congestion and packet loss randomly occur, and where there is a single point of failure because there’s only one connection at each location. How? By using two or more network connections at each location and monitoring precisely the one-way performance of every path between locations.

This real-time, fine-grained information on loss, jitter, latency and congestion is used to make real-time traffic engineering decisions on a packet-by-packet basis, picking the optimal path based on current traffic conditions and the type of traffic being delivered.

Think of it as a “GPS” that guides packets via an optimal route based on real-time traffic data. Advanced solutions are packet based vs. flow based, and allow even a single TCP/IP flow to use all available bandwidth as necessary.

This effectively addresses Internet weaknesses by providing physical diversity in the first- and last-mile, and detecting and avoiding congested peering points. WAN virtualization detects and mitigates problems by moving traffic from one path to another sub-second. This is an order of magnitude faster than routing protocols can move from a broken MPLS link to a backup MPLS connection or IPSec VPN.

The result is an adaptive network where application sessions don’t break, VoIP calls don’t drop, users experience predictable performance, and IT staff sleeps soundly because a network failover works transparently and reliably.

Because Internet connections are typically faster and cheaper than MPLS circuits, WAN virtualization results in a more reliable and predictable network, as well as one with more bandwidth today, plus the flexibility to add more circuits or leverage newer access technologies as they become available.

This flexibility allows new sites to be brought online quickly with available bandwidth options, and for the first time, gives WAN managers real leverage over their service providers. Detailed reports derived from the network’s real-time measurement data allow managers to prove if an application problem was caused by the network or not.

WAN virtualization can be used to augment existing private WANs lighting up your back-up circuits, making your connections active-active. Eventually, you can cap, reduce or eliminate MPLS at some or most of your sites.

With the increasing need for faster WANs to access centralized computing sources at private and public clouds, enterprises can’t afford to ignore connectivity costs. It appears inevitable that MPLS will ultimately succumb to Internet economics as businesses cap their spending on expensive bandwidth by adding more Internet connectivity, and in some cases, eliminating MPLS at some or all of their locations.

WAN virtualization solutions bring Internet economics to corporate WANs by transforming broadband and other affordable Internet links to deliver business-class reliability and performance predictability at consumer prices.

Most of the information above was based on or obtained at:
http://www.networkworld.com/community/tech-debate-wan-connectivity

For more information please visit www.GoECS.com

VoIP Implementation – Best Practices

Best Practices for a Successful VoIP Implementation

Voice over IP (VoIP) can integrate voice with other forms of communication and save clients money on long-distance charges as well as increase efficiencies in communications between staff no matter what location they work at, but there’s more to deploying VoIP than just putting new phones on desks.

VoIP implementation should follow industry standard best practices.

With the typical on-premise VoIP implementation, voice data travels over the client’s existing LAN. As with any other data, network congestion can delay packets or even cause some to be dropped. While this is just a minor inconvenience for most forms of data — an Intranet page taking slightly longer to load, for instance — even a few dropped VoIP packets can introduce unacceptable echoes or breaks in a voice stream.

Customers are used to the nearly flawless voice quality they get with standard phone lines and will usually not settle for lower quality with VoIP services. To support VoIP, networks have to be assessed and often upgraded as a first step — in fact, many vendors require it.

Larger companies tend to have robust networks that are mostly ready to handle VoIP implementation, but networks at small and medium-sized businesses (SMBs) often need upgrading, especially when it comes to the connection between sites.

VoIP services need to be available 24/7 even during peak traffic hours, so just setting up enough bandwidth to handle average loads is not enough. You should prioritize your network to make sure that VoIP data travels freely all the time, and you may want to set up a virtual LAN (VLAN) for the VoIP devices to guarantee they get all the bandwidth they need.

You should also set up prioritization to ensure that VoIP packets are prioritized across not only your network, but also as they enter and leave your network to connect to a remote node or device over a WAN connection.   This provides quality of service (QoS) as data packets enter or leave the LAN.

Aside from bandwidth considerations, setting up a VLAN can also make security easier to manage. Because VoIP implementations combine phone service and data networks, you need to address security for both areas.

Your approach to security with VoIP should be similar to any other data. If you’re using VoIP services between different sites, make sure that all data is encrypted through a VPN.

Deploying VoIP at a single site first lets you avoid the additional challenges in getting good voice quality across your WAN on day one. Because VoIP (SIP) is completely separate from traditional phone lines, you can set up the system without interrupting normal phone service and then switch over at your own pace after testing.

For more information please visit www.GoECS.com