Structured cabling is a complete system of cabling and associated hardware, that provides an overall comprehensive telecommunications infrastructure. Structured cabling provides a wide range of uses, like providing telephone service or transmitting data through a computer network. Structured cabling should not be device dependent.

Structured cabling begins at the point where the carrier or service provider terminates. This point is demarcation (demarc) point or Network Interface.

An example would be a telephone system installation, where the carrier or service provider furnishes one or more service lines. The carrier or service provider would install/terminate their service lines at demarcation (demarc) point.

The methods used to install and maintain structured cabling are regulated by standards. Standards are necessary to ensure desired system performance.

In the USA, the American National Standards Institute (ANSI), along with TIA/EIA, are the responsible organizations for providing and maintaining standards and practices for structured cabling. They have published the standards to design, install, and maintain structured cabling installations.

Structured cabling installations usually include; entrance facilities (demarc), vertical and/or horizontal backbone cables, horizontal cables, work area outlets/jacks, main equipment room (MDF), IDF closets, backboards, racks/cabinets, patch panels, wire management, building ground, and more.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Intermedia’s SIP Trunking routes phone calls over your existing Internet connection for big savings and enhanced features

Questions:

1. How much do you pay each month for line fees, long distance & inter-office calling?
2. How important is it for you to have access to 24/7, live customer support?
3. Have you thought out a plan for Disaster Recovery/Business Continuity scenarios?
4. Do you currently use or have a need for phone numbers outside your local market?
5. Does your existing phone system support enhanced productivity features?

Better Than Phone Company Lines Big Savings on Phone Bills

►SIP Trunking can reduce phone bills up to 50% with low long-distance, toll-free and international rates, and free inter-office calls

►SIP Trunking cost savings can quickly offset the cost of a new phone system!

►No long-term contracts: services are month-to-month

Management & Administration: Partners and customers manage SIP Trunking services with an easy-to-use web portal: control of settings/configuration, invoices/reports, and online support requests

Disaster Recovery & Business Continuity: Fail-Over Routing automatically redirects inbound calls if the primary termination location is unavailable. By location or as finite as by DID

Enhanced Features Grow Productivity

►Auto Attendant: answer and route calls, so callers can easily reach the right person

►WebFax: streamline faxing by sending, receiving and managing faxes with a PC

►Follow-Me: always be reachable by instantly forwarding calls to up to three numbers

►Remote Market Numbers: numbers from multiple rate centers are available at the same cost as a local phone number

►Conferencing Number: up to 150 participants

From an Industry Leader..

►Proprietary VoIP Scout test ensures your network can support high-quality voice service

►SIP Trunking experts: Intermedia switches over 1 billion voice minutes each year

►Superior 24/7 technical support (phone & email)

►Broad range of interoped PBXs

Reliability Sets Intermedia Apart

Intermedia’s 99.999% uptime service level agreement delivers worry-free SIP Trunking

►SIP Trunking is hosted in top-tier, enterprise-grade datacenters

►High-availability hardware and network components guard against outages

►In the unlikely event of a datacenter disruption, SIP Trunking service is instantly restored through mirrored datacenters

►Multiple tier 1 Internet providers offer redundant service to route traffic around any provider system issues

►Geographically dispersed datacenters help ensure availability and facilitate traffic routing

►Intermedia’s technical architecture keeps voice quality at the highest crystal-clear levels

►High network bandwidth for peak demand

ECS is an Authorized Intermedia Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

EnGenius Neutron EWS 24-Port Managed Gigabit 410W PoE+ Switch

Layer 2 Managed PoE+ Switch with Centralized Network Management

Product Highlights:

The EWS1200-28TFP features simplified network configuration, monitoring and management options along with an easy-to-use Web interface. Locally manage up to 50 Neutron EWS APs and centrally manage wired and wireless networks via ezMaster. Power compatible PoE+ devices such as IP cameras, VoIP phones, and APs.

• • (24) 10/100/1000 Mbps Gigabit Ethernet PoE+ Ports; (4) SFP Ports
• • 19” Rackmount Supports 802.3af/at PoE & Total Budget of 410W
• • 4 Types of In-Switch Network Management Options
• • Network Troubleshooting, Monitoring & Email Alerts

ECS is an EnGenius Elite partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Xima Professional Services are the experts at Chronicall Multimedia.

Xima Professional Services will provide the following on each Chronicall Multimedia project:

• • Project Management
• • Call Flow & Data Analysis
• • Install, Program & Provision Chronicall Multimedia
• • Conduct all Testing
• • Quality Assurance Test Plan (hand-off)
• • Contact Center Supervisor Training
• • Contact Center End-User Training
• • Remote Help Desk on ‘Go Live’ Date with a Dedicated Direct Number into Xima Support

ECS is an AVAYA Edge Emerald Level Business Partner & Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

What is required on Avaya IP Office for Xima Chronicall Skills Based Routing?

• • Avaya IP Office V1 or V2 or IP Office Server Edition
• • Avaya Voicemail Pro (Preferred Edition)
• • Avaya Voice Compression Module (VCM)
• • One VCM resource is required for each call while connected to Chronicall’s Multimedia server
• • Avaya IP Office R5.0 or Higher
• • Avaya 3rd Party SIP Endpoint License
• • Avaya CTI Link Pro license is required for IP Office version R10 or higher.

ECS is an AVAYA Edge Emerald Level Business Partner & Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Xima Chronicall can provide Skills Based Routing, Active Controls, & Queued Call Back

Chronicall Agent Skills License is an Effective and Efficient way to Route Calls to Agents Based on their Skill Group & Skill Level.

Key Features and Benefits

Skills Based Routing: An advanced and more effective way to route calls to agents based on their skill group and skill level. In Chronicall Multimedia, you may create as many skill groups as you desire and place as many agents into the skill groups as you need. Calls can be routed based on; most idle agent, linear, or in a circular call distribution or more importantly, by determining your best skilled agents across all skill groups by using our algorithm: Intelligent Highest Skill First.

Xima Chronicall Skills Based Agent License is full capabilities which include:

Skill Groups: Create an unlimited amount of skill groups to fit your business needs. Using Xima’s Intelligent Highest Skill First routing rule you ensure that your customer gets to the appropriate personnel in a timely manner.

Active State Controls: Provide supervisors with the ability to control agents’ state from the convenience of their desktop PC, via Chronicall. This will enable call center supervisors to log agents in and out of their skill groups, place an agent into a Not Ready state or manage calls in queue.

Agent Desktop: Agents are empowered through Agent Desktop to log in and out of their respective skill groups, place themselves in a not ready state, or continue their after call work (ACW) time to ensure they finish up their process before moving on to the next call.

Queue Call Back: Customers no longer have to wait in queue. Queue Call Back enables customers to wait in line without having to wait on the phone. When their time is up, the system will call them and connect them with an agent.

Cradle to Grave Interface: Chronicall’s unique Cradle to Grave interface allows you to drill down on all this new data. Determine how your agents are doing, when are your peak call times, and if customers are using queue call back and how has that improved their experience.

Music on Hold: Record custom messages for your customers while they wait, or you’re your preferred music by simply adding the music file to Chronicall’s directory. No limit to the number of on hold music options or announcements.

Reporting: Chronicall offers over 50 standard reports so you can easily receive access to the data you need. Scheduled reports can run hourly, daily, weekly or monthly.

ECS is an AVAYA Edge Emerald Level Business Partner & Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Why Hosted Avaya IP Office Over Other Hosted Solutions

► Similar features as traditional Avaya IP Office Server Edition Select

► No need for additional training for administrator, same IP Office management interfaces

► Supports both business grade internet or private network (MPLS, Peering, VLAN, P2P links)

► Provides an easier transition from on-premise to cloud and/or hybrid deployments

► Supports a range of Avaya endpoints, including popular 96XX

► Includes Avaya IPOSS (IP Office Support Services) for latest updates & upgrades (Common Control)

► Addresses the growing hosted/cloud and OPEX marketplace demands

► Provides investment protection for customers who have invested in Avaya IP Office phones

Hosted Avaya IP Office Offer includes licensing, support and maintenance (Common Control), hosting services, and basic provisioning & programming.

Licensing:

Each system includes basic Server Edition Select, SIP Trunk ports, Receptionist, VM Ports, and CTI Link Pro licenses.

The customer can then choose between two (2) User Profiles: Telephony Plus or Advanced UC.

Telephony Plus; is functionally equivalent to (1) Avaya IP Endpoint license and entitles the user to such features as: make/receive calls, park & page, basic call logs, call forwarding, call transfer, calling line ID delivery, do not disturb, intercept user, last number redial, three-way calling, voicemail, hot desking, mobile twinning, conference bridge.

Advanced UC; Bundle is functionally equivalent to (1) Avaya IP Endpoint license, (1) Power User license, and (1) Web Collaboration license and entitles the user to the above features PLUS advanced mobile application (one-X Mobile Preferred), voicemail to e-mail notification, PC and iPad softphone, video calling, instant messaging and presence, SFDC plug‐in, Outlook plug‐in, and Lync plug‐in.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Choice of Two User Productivity Types:

Telephony Plus;

♦ Call Management & Admin

♦ Calling Line ID Delivery

♦ Basic Call Logs

♦ Three-Way Calling

♦ Mobile Twinning, Hot Desking

♦ Voicemail PRO

♦ Meet-Me Conference Bridge

♦ Hunt Group (ACD)

♦ Auto Attendant (Multi-Level)

♦ Voicemail to Email

Advanced UC User;

INCLUDES Telephony Plus Features (above) AND

► one-X Mobile Preferred & Portal

► Full Unified Messaging (UMS)

► Instant Messaging & Presence

► Avaya Communicator

► Web Collaboration

► Desktop Integration

Supported Endpoints:

• 9608, 9608G, 9611G, 9641G, & 9621G

• one-X Mobile Preferred (Android, IOS)

• Avaya Communicator (Windows, iPad)

• E129 SIP Deskphone

• B179 SIP Conference Phone

Hybrid Deployment (with a 500V2 expansion on-prem) allows use of analog and digital stations

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

• • Supports up to 2500 Users on Single Instance
• • Powerful Web & Mobile Collaboration
• • Integrated Meet-Me Audio Conferencing
• • Simplified Web-Based Management
• • Increased Resiliency, Security & Encryption
• • Call Recording and Playback
• • Single Number Reach
• • Fully cloud-based or hybrid deployment

Avaya IP Office Proven Track Record of Success

► 12 Million+ users worldwide

► 425,000+ systems worldwide

► Avaya is #1 Worldwide – SME Systems*

► 25% Lower Total Cost of Ownership – Tolly Report

Intermedia SIP Trunking

→ 24/7 Technical Support (<60 Sec Hold Time)

→ 99.999% SLA Supported

→ Easy-to-Use Web-Based Administration

→ Crystal-Clear Voice Quality

→ Full Nationwide E-911 Compliance

→ Undergoes Rigorous Interop Testing

Hosting Platform – Green Cloud Technologies

♦ Geo-Redundant Data Centers

♦ SAS70/SSAE16 SOC I Type II

♦ Uptime Institute Tier 3

♦ Biometric Access Control

♦ Video Surveillance

♦ Redundant Power, Cooling, & Network Facilities

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.