Call Recording Is A Tool No Company Should Overlook: Your employees are your most valuable asset. Do they have the proper tools to help them succeed in their job? From quality assurance to employee coaching Xima Chronicall has a wide variety of features to help every company.

Call Recording Compliance: Call recording rules, laws, and regulations are ever changing. Xima Chronicall has a wide variety of feature sets that are behind the scenes to help you stay compliant.

PCI DSS, HIPAA, MIFID II, GDPR: When it comes to compliance there are many different rules, laws, and regulations you should consider when picking the appropriate call recording solution. To verify and truly understand all your recording compliance needs you should consult your local law firm.

Xima recognizes that call recording is an important feature companys require. Xima & ECS trained support staff are ready to answer your questions, provide a customized webinar demo, or set up a free 14-day trial.

Contact us today to schedule a Call Recording Web-Demo.

www.GoECS.com

www.ximasoftware.com

ECS is an Authorized Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

PUT US ON HOLD

For the Holidays

FOR FREE!

The holidays…it’s the time of year to express your gratitude and well-wishes to your customers and clients.  When you put your callers on hold…what do they hear?  Is it silence?  That will surely drive them away.  Is it annoying music that no one wants to hear?  Or…are you running old repetitive messages that haven’t been updated for years?

Targeted – Powerful Marketing Tool: 

♦ Control what your callers hear 52 weeks a year

♦ Engage the listener

♦ Shorten the perceived wait time

♦ Support your company’s branding & sales efforts

The Benefits of working with On-Hold Concepts:

♦Your on-hold service will include everything: copywriting, voice talent, music licensing, and any on hold equipment that you might require.

♦ Choose the type and genre of music that you feel best represents your business or service, including popular chart music by original artists.

♦ We set-up and maintain your new advertising tool with updates of fresh copy and music.

♦ You will be assigned a personal account manager to monitor and do all the work for you.

♦ Professionally voiced and produced on-hold advertising messages, auto-attendant greetings and automated prompts enhance your business identity, reinforce your branding and present a polished image.

Give your callers a special gift this holiday season! 

Give them the gift of On-Hold Concepts when you place them on hold. 

Contact Lisa Woodstock 800.864.6828 ext 3217 lisaw@woodstockmediagroup.com

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

8-Channel 4K NVR with 6 each 4K Outdoor Color Night Vision Cameras

Costco Price: $799.99

Kit Includes:

8-Channel Ultra HD 4K NVR

2TB Security-Grade Hard Drive

Color Night Vision

H.265 Video Compression

Remote Viewing from PC, Tablet, or Smartphone

Remote Control

USB Mouse

Power Adapter

HDMI Cable

6 each 4K Outdoor Cameras

Contact ECS to install it for you!

ECS is Video Surveillance Installation company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber, Video Surveillance, IP Office Telephone Systems, Voicemail, Firewalls, Ethernet Switches, Circuit Extensions, WiFi, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Efficient Communication Solutions, Inc. (ECS) is a locally owned Avaya Business Partner that sells, installs, and services Avaya business phone systems in Washington and Oregon.

ECS has been certified by Avaya as a Small & Medium Enterprise (SME) Expert Business Partner.

In today’s business environment ECS can coordinate installations anywhere in the United States. 80% of our installations are in the greater Seattle, WA & Portland, OR metro areas, but because many of our clients have offices outside of our service area we partner with other Avaya Business Partners across the country. We only contract with certified Avaya installers and business partners that have the same standards we have in customer service and customer satisfaction.

In order to earn the status of Emerald Level Business Partner, Avaya requires a 90% “random” customer satisfaction rating and we must deal exclusively with Avaya products. Random means that Avaya contacts 100 random customers of ours each quarter and asks a series of questions pertaining to their experience with us and a MINIMUM of 90% of those customers rate us good or excellent in all categories. These are not customer we “cherry pick” and ask them to call. We register every system we sell with Avaya and THEY pick the customers to contact. Our most recent survey reflected an industry leading 94% customer satisfaction rating.

Make no mistake, we service our customers, period. We don’t leave until your system is operating at peak performance and programmed to your specific needs and requirements. We fully train all users and system administrators so you are happy with the product we sold to you and refer us to your friends and associates. 73% of our new sales in the past 5 years have been from referrals and that speaks volumes. 

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber, Avaya IP Office, Voicemail, Telephones, Firewalls, Ethernet Switches, PoE, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Avaya IP Office Platform is a cost-effective system that supports a mobile, distributed workforce with voice and video on virtually any device.

IP Office is an integrated, modular communications solution that scales up to 3000 users and 150 locations in a multisite network with resiliency.

Match a deployment model to infrastructure needs from simple appliances to dedicated servers to virtualized software in a data center.

Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email, fax, SMS, and web chat.

The solution combines collaboration software plus multichannel contact centers, networking, security and video.

There is an IP Office to meet the needs of any small and midsize business.

From the smallest enterprise with essential team engagement and mobile requirements, scaling up to sophisticated large enterprises requiring high levels of resiliency to support their customer engagement solutions.

Basic Edition: For simple individual engagement on a simple to deploy appliance (IP500V2)

Essential Edition: For essential team & mobile engagement on a simple to deploy appliance (IP500V2)

Preferred Edition: For robust team, mobile, and customer engagement on a simple to deploy appliance (IP500V2)

Server Edition: For robust team, mobile, and customer engagement on a software based solution

IP Office Select: For robust, larger scale team, mobile, and customer engagement with higher resiliency on a software based solution

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.