You get what you pay for when hiring a contractor!

For effective and efficient use of network computers and devices, a standards-based infrastructure is needed. Having a data cabling infrastructure that is installed to and uses components that meet industry standards ensures fewer outages and performance problems in the future. Today, people expect 100% uptime from organizations, one of the most efficient uses of monetary resources you can make is to invest in a quality, standards-based data cabling infrastructure.

Regardless of the job, hiring someone with experience is always desirable. Try to find a contractor that specializes in data cabling. Often electrical contractors will “also” offer data cabling services. This is ok, if the electrical contractor has experience or training on data cabling installations. Data cabling is very different from electrical cabling, and proper installation requires specialized knowledge.

Testing every new cable is also very important. Most contractors will test for end-to-end connectivity. This test is good, but it is not enough. It is also important to verify that the cables can carry data. The end-to-end test sends a small signal down the cable to a tester on the other end. This test verifies a clean unbroken connection. But data transmission is a complex process. Cables may pass the end-to-end test with flying colors but fail a data transmission test. Your chosen contractor should have equipment that can test data transmission. Request a report on these tests and have the contractor explain the results. If the contractor does not have such equipment, then it is good idea to look for another contractor.

ECS Is a Licensed and Bonded Low Voltage Contractor in the states of Oregon & Washington

Our Structured Cabling & Network Services enable you to communicate to the community and the rest of the world.

ECS is on the cutting edge of technology to help you transmit data, voice, video, and images. What matters most when it comes to communication is to use the correct technology. Supported by latest technology of copper, fiber optic, storage, wire management, testing equipment tools, and accessories, our voice/data team has the knowledge and experience to give you the best results. When you think of technology, think ECS.

• Structured Network Cabling (Copper & Fiber)
• Voice/Data Network Installation (CAT5e & CAT6 wiring)
• Fiber Optic installation – Single-Mode, Multi-Mode,
• Fiber Optic Testing & Terminations ( ST – SC – LC – MTRJ )
• Wireless LAN Solution
• WLAN Networking Setup
• WiFi /Wireless Network Installation
• Access Point Installation
• Point to Point WiFi
• Point to Mulit-Point WiFi
• Network Cabling
• DAS (Distributed Antenna System)
• HSIA (High Speed Internet Access)
• IP Security Solutions
• Point of Sale (POS) Systems
• Sound Masking
• Mobility
• Security Camera Installation (CCTV, IP Cameras, Wireless Cameras, & Video Surveillance)
• Relocation Services
• Firewalls
• Ethernet Switches
• Power over Ethernet (PoE) Switches
• SIP Gateways
• VPN Networking

A new Avaya IP Office solution can help you…

Engage with your customers better
• By making sure calls get through quickly to the right person (even if that person is remote)
• Handle more calls with fewer people

Make team engagement more productive
• By giving them the extra tools needed to stay connected anywhere
• Keep employees instantly in touch with ‘one-number reachability’ 
• Enable staff to work remotely by giving them access to the same communication options as in the office
• Enable your employees to use any mobile or home phone as an office phone extension

Control costs and save money
• By cutting out the time-wasting hassles that keep employees from being productive
• Lower mobile phone and telecommuter long-distance charges by routing calls through the system
• Rely on a built-in conferencing bridge (Preferred Addition & above) to eliminate the need for expensive third-party conferencing services
• Take advantage of the more flexible and lower cost IP-based voice network options
• Re-Use Existing Avaya Merlin Magix & Partner telephones
• Re-Use Existing Nortel BCM & Norstar telephones

The IP Office is a Simple, Reliable Solution with a Proven Track Record of Success:
• 12 Million+ users worldwide
• 425,000+ systems worldwide
• Avaya is #1 Worldwide in Small & Medium Business Telephone Systems
• 25% Lower Total Cost of Ownership according to the Tolly Report

As Avaya evolves their products and solutions they want to ensure you are kept well informed of product changes. Functionality and features, pricing, and lifecycle considerations are all important to understand when deciding how best to invest in a technology solution.

Avaya transitioned the 1400 & 1600 Series Deskphones to a “Global” form factor in 2014.  Those models have been available for purchase since the May 2014 timeframe as a Global device in all regions. 

Phones designated as “Global” have the English language text removed from the faceplate. Using the universal language of icons aligns the language of the physical deskphone with the multitude of languages that are supported for the display of the deskphone and in product documentation. Global phones are feature equivalent to the current phone models. With these changes, Avaya made an easy-to-use icon reference guide showing the deskphone functions in all supported languages available on the Avaya Support portal at http://support.avaya.com  

During the transition period, supplies of non-Global form factors were limited, and orders could have been automatically converted, without notice, to Global phones.

SMC EZ Switch 10/100/1000 10/18/26/50-Port

Gigabit Web Smart w/wo PoE Switches

Enhanced Security
Port Security limits the total number of devices that can access a switch port based on MAC address, and protects against MAC flooding attacks.

IEEE 802.1X port-based or MAC-based access control ensures all users are authorized before being granted access to the network. User authentication is carried out using a standard based RADIUS server, with support for dynamic VLAN assignment.

Simple Management
An embedded user-friendly web interface helps users quickly and simply configure switches. SNMP v1/v2 is supported for management by a network management station. The switch supports management functions over both IPv4 and IPv6. Cable diagnostics identifies cable faults (such as short, open, etc.) and feeds back a distance to the fault. LLDP (Link Layer Discovery Protocol) enables administrators to monitor devices attached to switch ports.

PoE Features
The SMCGS10/18/26/50P-Smart can provide up to 30 Watts of power to attached devices, such as VoIP phones, wireless access points, surveillance cameras, etc, all over existing Cat. 5 cables. The switch can deliver up to 30 Watts on 2/4/6/12 ports, 15.4 Watts on 4/8/12/24 ports, or 7.5 Watt s on 8/16/24/48 ports. This eliminates the need for individual power sources for devices in the network, saving on costs for power cables and avoiding power outlet availability issues. If budget, ports can be priori zed to receive power.

EZ Switch 10/100/1000 10/18/26/50-Port

Gigabit Web Smart w/wo PoE Switches

Feature-Rich Functionality
VLAN features support flexible network partition and configuration, performance improvement, and cost savings. IGMP snooping prevents flooding of IP multicast traffic and limits bandwidth-intensive video traffic to only the subscribers.

Storm control monitors the amount of storm traffic that is sent every single second on an interface. It allows the administrator to specify how much storm traffic can be sent as a percentage of the total bandwidth of an interface.

Continuous Availability
IEEE 802.1w Rapid Spanning Tree Protocol provides a loopfree network and redundant links to the core network with rapid convergence, ensuring faster recovery from failed links, and enhancing overall network stability and reliability.

IEEE 802.3ad Link Aggregation Control Protocol (LACP) increases bandwidth by automatically aggregating several physical links together as a logical trunk and providing load balancing and fault tolerance for uplink connections.

Comprehensive QoS
Support for eight egress queues per port enable differentiated management of up to eight traffic types. Traffic is priori zed according to 802.1p, DSCP, and TCP/UDP port number, giving op mal performance to real- me applications such as voice and video. Asymmetric bidirectional rate-limiting, per port or per traffic class, preserves network bandwidth and allows maximum control of network resources.

SMC EZ Switch 10/100/1000 10/18/26/50-Port

Gigabit Web Smart w/wo PoE Switch

SMC EZ Switch – Product Overview
SMC Network’s EZ Switch™ web smart series a new 10/18/26/50-port Gigabit Ethernet Smart Switch providing 8/16/24/48 Gigabit w/wo PoE ports and 2 100/1000BASE-X SFP slots. The switch supports a flexible web-based management interface as well as SNMP for both IPv4 and IPv6. The GE web smart series provides a range of feature-rich functions, including VLANs, Spanning Tree, link aggregation, multicasting, security, storm control, and QoS with 8 priority queues. Ideal for users looking to migrate from unmanaged to managed networks, this Smart Switch is easy to install and is perfect for SMB and SOHO businesses.

SMC EZ Switch – Key Features and Benefits

SMC EZ Switch – Performance and Scalability
This entry-level managed switch provides 20/36/52/100Gbps wire-speed switching performance across all 10/18/26/50 ports. This enables the switch to fully support existing high-performance PCs and laptops, which significantly improves application response times and the speed of large file transfers.

The two Gigabit Ethernet 100/1000BASE-X SFP slots provide uplink flexibility, offering extended fiber connections to the network backbone.

ECS supports all Avaya (formerly AT&T/Lucent Technologies) legacy products, releases and versions. ECS can prevent costly, unnecessary upgrades by utilizing your current telephony equipment.

Manufacturers normally do not stock legacy equipment and they pressure businesses into upgrading their entire phone system, ECS has access to a huge inventory of tested and serialized telecom replacement hardware. This allows you to control costs by keeping your current phone system and only upgrading when it makes perfect business sense.

Some of the legacy products we support are:
• Definity
• Definity Business Communication System (BCS)
• Definity Enterprise Communication System (ECS)
• Definity Extender
• Definity Generic2 (G2)
• Definity Generic G3 (G3)
• Definity Prologix
• Definity Servers
• Definity Audix
• Communication Manager
• Intuity
• Intuity Audix
• Intuity Audix LX
• IA770
• Communication Manager Managing
• G150
• G250
• G350
• G430
• G450
• G600
• G650
• G700
• G860
• Merlin Legend
• Merlin Legend Mail
• Merlin Magix
• System 25
• System 75
• System 85
• Partner
• Partner II
• Partner Communication System
• Partner Advanced Communication System (ACS)
• Partner Voice Messaging
• Partner Mail
• S8100 Server
• S8300 Server
• S8400 Server
• S8500 Server
• S8510 Server
• S8700 Server
• S8720 Server
• S8730 Server
• S8800 Server
• Spirit 308
• Spirit 616
• Spirit 1224
• Spirit 2448

Cradle to Grave
As soon as Chronicall is installed, it begins recording detailed information about every call that enters or leaves your phone network. Cradle to Grave is an intuitive and simple way to view this information. It shows you exactly what happened to any call on your system from beginning to end.

True Cradle to Grave reporting means that you can expand each and every call to view its Ringing, Talking, Queue, Hold, and Transfer events, as well as each agent, hunt group, and external party involved at each step along the way. You can sort, search, filter, and rearrange the tabular data or export it directly to a spreadsheet program for further analysis. Cradle to Grave is just one of many quality tools that separate Chronicall from the competition.

Standard Reports
At Xima Software, we know that collecting information is only as valuable as your ability to find and analyze it. Our developers have created over 50 accurate and vibrant reports, charts, and graphs that utilize everything from the simplest search criteria to some of the most detailed and specific statistics available from any call reporting software. You are free to run these reports as often as you like to find invaluable information on your calls, events, conferences, agents, groups, queues, and trunks.

The Standard Reports module gives you access to these powerful reports and the intuitive Report Scheduler, which tells Chronicall to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file.

Reports can be viewed or saved in many standard formats:

• Adobe Reader (.pdf)
• Microsoft Excel (.xls/.csv)
• OpenOffice.org (.odt)
• IE / Firefox / Chrome / Opera / Safari (.html)

Xima Software’s flagship solution, Chronicall, started out as a simple call event monitoring application, but it has evolved into an all-purpose call history, call recording, and real-time reporting software suite.

Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software, and it does so by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends.

With a simple, attractive interface and a flexible licensing model, Chronicall is easy to deploy and scale. A single inexpensive site license allows you to report on hundreds of agents, groups, trunks, and extensions with little to no phone system configuration required.

Chronicall’s comprehensive custom report creator and fully customizable real-time views help organizations make informed business decisions and improve customer service. The software’s robust, modular design makes it easy to gather data from multiple sites or add extra functionality to meet the needs of each individual business.

Since Chronicall’s original release in 2007, it has been in rapid and aggressive development. Today, Chronicall is being used across the globe to provide powerful statistics to a wide array of businesses, from small offices to large, distributed contact centers. With enterprise-class features and flexibility at a small business price, Chronicall is revolutionizing the call reporting industry.

To see how Chronicall can make the most of your time and energy while improving the accuracy and efficiency of your call data, sign up for a free 14-day trial today.