Why do I see “Waiting for Line” on my Avaya phone display when I try to make a call ?

Posted on October 31, 2013 by Don Barber

Question:
Why do I see “Waiting for Line” on my Avaya phone display when I try to make a call ?

Answer:
With SIP dial-tone (telephone service) “Waiting for Line” can mean several things.

For instance, if the number you called is busy, invalid, disconnected, not in service, all circuits are busy, etc. you will see “Waiting for Line” on your Avaya phone display. Or, if your call is rejected by any carrier along the call path for any reason, you will see “Waiting for Line” on your Avaya phone display.

With Analog or T1/PRI (traditional) telephone services, you would normally “Hear” one of the following; a busy signal, all circuits are busy message, the number you have reached has been disconnected or is no longer in service message, etc.

With SIP dial-tone (telephone service) you will see a “Waiting for Line” message on the display of your phone. You “may” not hear any of the messages stated above. In today’s telephony environment, all Carriers (dial-tone service providers) do not provide audio messages. Some Carriers send electronic signals/control information (data packets) to your IP-PBX (Avaya IP Office), and it is up to your IP-PBX to provide you with some indication that the call you are trying to make is not going to go through. If an Audio message is provided by a carrier, then your IP-PBX will pass that through, and you will “hear” the message. If not, then you will only see what your IP-PBX provides, which in the case of the Avaya IP Office, is the visual message “Waiting for Line” on your Avaya phone display.

“Waiting for Line” can also mean all of your SIP Trunks (telephone lines) are in use. We/ECS normally set up your IP Office so that if that happens, we/ECS receive an alert email from the IP Office and will notify you that an “outbound” call was rejected because all of your SIP Trunks (telephone lines) were in use at the time. (this may indicate it’s time to add an additional SIP Trunk (telephone line)

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP.

ECS should be your Preferred Vendor for Voice/Data Cabling

Posted on October 30, 2013 by Don Barber

ECS provides solutions-based design, analysis, and installation of voice/data cabling infrastructures to meet the growing needs of any business. We can install cabling systems in virtually any environment to address the needs of companies that are moving, expanding or that need to meet specific building codes.

We specialize in installing structured cabling for both data and voice systems (coax, fiber optic, Cat5e, & Cat6e). We provide racks, patch panels, cable management systems, and we ensure that all cabling is run in a neat, orderly manner. By using industry standard products, designs, and installation practices, we ensure your cable infrastructure can keep up with the demands of changing technology for years to come.

Voice & Data Cabling Services Include:
• Rewiring existing jacks
• Troubleshooting existing cabling
• Repairing existing cabling
• Activate new service
• Add new jacks
• Test cabling
• De-Install existing cabling
• Pathway and copper/fiber splicing
• Clean-Up existing data rack
• Clean-Up existing punch downs/wall-field
• Clean-Up existing telecom/data room
• Obtain low voltage permit
• Schedule low voltage inspection

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

Network Cabling Installation

Posted on October 29, 2013 by Don Barber

A structured cabling system is an integral piece of any well designed network. ECS is a “one stop shop” for all your organization network infrastructure needs. We design, install and maintain flexible cabling infrastructures throughout Washington & Oregon.

Many times the decision of finding a cable contractor is left to the General Contractor and many times the General Contractor chooses to let the electrician pull all the wire. Because, it’s just wire, correct? Wrong! You wouldn’t let your dentist perform brain surgery would you?

ECS understands the intricacies of even the most complex networks. We will help you evaluate, design and install the optimum structured cabling system for your company.

Specialty Cabling
ECS offers Copper and Fiber (fiber) solutions for diverse and environmentally demanding applications such as Automotive, Aerospace, Mass Transit, & Marine, that typically require adherence to strict performance criteria.

Our ECS team of technicians can install and certify cables per ANSI/TIA/EIA standards to ensure consistent performance for all installed cables. ECS can, install, de-install and maintain your structured cabling system for optimum performance.

Copper Infrastructure Cabling
ECS installs verified cabling solutions, providing ultimate performance and reliability for your copper infrastructure requirements. Our Cat 5 (Cat 5e) or Cat 6 (Cat 6e) solutions will meet or exceed TIA Cat 5e/Cat 6e standards.

Fiber Optic Cabling
ECS installs conventional fiber cabling solutions that enable & compliment the deployment of optical solutions deeper into the network delivering you a future-proof infrastructure.

About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. ECS designs & installs cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.

Structured Cabling

Posted on October 28, 2013 by Don Barber

Structured cabling is building or campus telecommunications cabling infrastructure that consists of a number of standardized smaller elements (hence structured) called subsystems.

Structured Cabling falls into five subsystems:

• Demarcation Point – the point where the telephone company network ends and connects with the on-premises wiring at the customer premises

• Equipment or Telecommunications Rooms – house equipment and wiring consolidation points that serve the users inside the building or campus

• Vertical or Riser Cabling – connects between the equipment/telecommunications rooms, so named because the rooms are typically on different floors

• Horizontal wiring – can be IW (inside wiring) or Plenum Cabling and connects telecommunications rooms to individual outlets or work areas on the floor, usually through the wireways, conduits or ceiling spaces of each floor

• Work-Area Components – connect end-user equipment to outlets of the horizontal cabling system.

Overview:
Structured cabling design and installation is governed by a set of standards that specify wiring data centers, offices, and apartment buildings for data or voice communications using various kinds of cable, most commonly Category 5e (CAT-5e) Copper, Category 6e (CAT-6e) Copper, and Fiber Optic Cabling and Modular Connectors. These standards define how to lay the cabling in various topologies in order to meet the needs of the customer, typically using a central patch panel (which is normally 19 inch rack-mounted), from where each modular connection can be used as needed. Each outlet is then patched into a network switch (normally also rack-mounted) for network use or into an IP or PBX (private branch exchange) telephone system patch panel.

Lines patched as data ports into a network switch require simple straight-through patch cables at each end to connect a computer.

It is common to color code patch panel cables to identify the type of connection, though structured cabling standards do not require it except in the demarcation wall field.

Cabling standards demand that all eight conductors in Cat5/5e/6/6e cable are connected, resisting the temptation to ‘double-up’ or use one cable for both voice and data. IP phone systems, however, can run the telephone and the computer on the same wires.

Standards:
Network cabling standards are used internationally and are published by ISO/IEC, CENELEC and the Telecommunications Industry Association (TIA). Building Industry Consulting Service International is a recognized independent trainer of structured cabling installers with manufacturer independent design and installation best practice documents, it also plays a major role along with industry leaders in developing and designing the US standards:

• ANSI/TIA-568-C.0 – Generic Telecommunications Cabling for Customer Premises, 2009
• ANSI/TIA-568-C.1 – Commercial Building Telecommunications Cabling Standard, 2009
• ANSI/TIA-568-C.2 – Balanced Twisted-Pair Telecommunication Cabling and Components Standard, published 2009
• ANSI/TIA-568-C.3 – Optical Fiber Cabling Components Standard, published 2008, plus errata issued in October, 2008.
• TIA-569-B (2004; Amd 1 2009) – Commercial Building Standard for Telecommunications Pathways and Spaces
• ANSI/TIA/EIA-606-A-2002 – Administration Standard for Commercial Telecommunications Infrastructure.

Avaya Aura Collaboration Environment

Posted on October 25, 2013 by Don Barber

The Avaya Aura Collaboration Environment enables speedy, simple development and deployment of collaboration-enabled applications.

The Avaya Aura Collaboration Environment:
● provides a hub for integrating multi-channel unified communications and contact center capabilities into new applications built by customers and ISVs

● Eliminates need for specialized communications technology skills to develop secure, highly available, repeatable, cloud-ready applications

● makes it easy to tailor collaboration applications to support virtually any role, any task, any vertical.

Highlights of the new Avaya Aura Collaboration Environment include:
● Applications deployed are automatically scalable, highly available and secure

● Applications are cloud-ready – Collaboration Environment is completely virtualized

● A snap-in model that enables rapid, more cost-effective solution development and repeatability

● A common set of methods are used for voice, video, email and SMS

● A cloud-based development environment – Avaya Aura Collaboratory™ — that allows developers to build and test applications on a virtual instance of the Avaya Aura platform

Avaya Aura Collaboration Environment is delivered on the Avaya Aura core unified communications platform. The latest release of Avaya Aura goes even further to simplify management, provide higher levels of security and lower total cost of ownership in a foundation that allows customers and partners the flexibility to grow and add value through innovative capabilities. Recent advancements of the Avaya Aura core platform that offer centralized licensing and a virtualized, lighter footprint continue Avaya’s commitment to simplify implementation and improve operational costs for even the most complex environments.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

Want to learn more?
www.avaya.com/usa/about-avaya/newsroom/news-releases/2013/pr-131015a
www.youtube.com/user/Avaya
www.GoECS.com

Avaya Expands Collaboration Solutions for the Midmarket

Posted on October 24, 2013 by Don Barber

Avaya IP Office R9.0 expands to solidly address the needs of midmarket companies with up to 2,000 employees, adds increased BYOD flexibility, and offers virtualization with support for VMware to provide a wide range of flexible, deployment options.

Avaya IP Office R9.0:
● supports up to 2,000 users in a single software platform capable of deploying in as little as one hour
● Adds support for VMware® to increase choice of highly flexible deployment options
● Delivers easy access to largest range of endpoints for anywhere working

Avaya has introduced new software designed from the ground up to streamline the way midmarket companies collaborate and communicate. At the center of the Avaya midmarket strategy is the Avaya IP Office 9.0. This introduction is part of the $2.5B investment Avaya has made over the past six years to transform from a telecommunications provider to a software and services led company focused on delivering collaboration and communications solutions that are open, mobile and centered on the cloud.

With over 12 million users already installed worldwide, Avaya IP Office now provides midmarket companies with a cost-effective, powerful platform for growth that delivers nearly 30% lower total cost of ownership compared to other solutions. Through tightly woven integration, Avaya IP Office offers a seamless collaboration experience across voice, video, and mobility, providing end users with secure, easy access from their choice of devices.

Avaya IP Office 9.0 now offers:

Simplified, Increased Scale – Avaya IP Office 9.0 software easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations, delivering exceptional value and low total cost of ownership.

Virtualization – IP Office 9.0 adds virtualized software running VMware vSphere 4.x or 5.x software. IP Office software can now run inside a virtual machine, on a dedicated server, an appliance, or a combination of these. This adds flexibility while enabling customers to match the deployment method to their infrastructure plans and objectives.

Simplified Management – IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to a range of servers, along with solution-wide user management, and simplified management while enabling midmarket companies to reduce administrative overhead.

Support for the Enterprise Branch – IP Office 9.0 can cost-effectively support multiple branch office deployment options: standalone, independent branch or connected to the Avaya Aura® network in distributed and centralized branch modes while being managed by Avaya Aura System Manager.

Avaya’s collaboration solutions for midmarket companies make up one of the most comprehensive portfolios in the market for this segment. Avaya IP Office can be augmented with the following:

The Avaya Video Collaboration Solution for IP Office, which uniquely combines desktop, mobile, and HD room-based video collaboration in an affordable package.

Avaya Ethernet switches with unique automated provisioning capabilities that provide fast, secure, network connectivity and power to Avaya’s midmarket collaboration solution at price points lower than comparable solutions from other vendors.

Avaya Session Border Controller for comprehensive security for unified communications that also eliminate the need for mobile or remote workers to deal with VPN connections.

An Avaya IP Office midmarket collaboration solution supports the broadest range of end points – analog, digital, IP, and soft phones; PCs, Macs, Android and iOS smart phones and tablets.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, located in Auburn, WA & Portland, OR , is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400/503-658-8500 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Avaya History & Highlights

Posted on October 23, 2013 by Don Barber

Avaya History & Highlights

Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

In 1995, the company that would become Avaya was part of Lucent Technologies. Before that it had been part of AT&T. No matter its corporate parent, the employees were dedicated to understanding how communications could be a management tool, getting better and changing as business changed.

In 2000, Lucent’s management decided to spin off this business (Avaya), which was then known as its enterprise communications group. The objective was to give the people who knew the business best the flexibility and focus to accelerate innovation and improve operations.

Statistics:
• #442 of the Fortune 500
• 300k+ customers
• 95%+ of Fortune 500® companies
• Over 1M customer locations worldwide
• 17,000 employees in 59 Countries
• 13 primary research & development facilities in 8 countries
• 100M+ Telephony lines shipped
• 5,900 approximate number of patents/ pending
• #114 of overall top patent holders
• 57 products developed internally in 2012

Global leader in:
• Unified Communications (UC)
• Telephony Systems
• Small & Medium Enterprise (SME) Telephony Systems
• Contact center (CC/ACD)
• Voice Maintenance
• Unified Messaging
• Fixed Mobile Convergence

SMALL & MEDIUM BUSINESS:
7.5 Million IP Office users worldwide
265,000+ systems sold
#1 Worldwide in revenue for small to midmarket systems
IP Office, selected as Unified Communication (UC) Product of the Year for 2011

Avaya’s Small and Medium Enterprise Communications (SME) solutions are designed to meet communications challenges facing small and medium enterprises. Avaya IP Office, our award-winning, global flagship SME solution, helps simplify processes and streamline information exchange within systems. Communications capabilities can be added as needed, and Avaya IP Office connects to both traditional and the latest IP lines—to give growing companies flexibility and the ability to retain and use their existing investment.

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Dell – SonicWALL – Enforced Anti-Virus & Anti-Spyware – FEATURES & BENEFITS

Posted on October 22, 2013 by Don Barber

Automated & Enforced Threat Protection!

Dell SonicWALL™ firewalls working in conjunction with Dell SonicWALL Enforced Client Anti-Virus and Anti-Spyware go beyond the first layer of defense at the gateway, to automatically and consistently ensure all endpoints have the latest security software updates for the ultimate network protection. Dell SonicWALL Enforced Client Anti-Virus and Anti-Spyware software includes the McAfee anti-virus engine.

Dell SonicWALL Enforced Client Anti-Virus & Anti-Spyware McAfee.

The Dell SonicWALL Enforced Client Anti-Virus and Anti-Spyware service automatically enforces anti-virus and anti-spyware policies on every client, reducing administrative overhead. It combines client-based scanning and remediation capabilities with centralized management and reporting capabilities.

Features & Benefits:

Automated Installation & Deployment
Anti-virus and anti-spyware clients are automatically installed machine-by-machine across the network, minimizing administrative overhead.

Automated Enforcement
Dell SonicWALL firewalls ensure that every computer accessing the network has the most recent version of anti-virus and anti-spyware signatures installed and active, eliminating the costs commonly associated with desktop anti-virus and anti-spyware management.

Multi-Layered Protection
A firewall’s gateway anti-virus solution provides the first layer of defense at the perimeter, stopping most attacks before they enter the network. But viruses can still enter the network through multiple entry points, including laptops, thumb drives or other unprotected systems. Dell SonicWALL’s layered approach to anti-virus and anti-spyware protection starts at the gateway and extends to both client and server. Malware threats provide an additional challenge, since they often originate inside the network, bypassing perimeter protection entirely. For example, an employee or contractor may plug into the network with an infected notebook running out-of-date anti-virus software. With the last line of defense—Endpoint Security delivered through the Dell SonicWALL Enforced Client Anti-Virus & Anti-Spyware engine—this final vulnerability is eliminated.

Always On, Automatic Virus Protection
Frequent anti-virus and anti-spyware updates are delivered transparently to all desktop and file servers to keep end user productivity high and security management low.

Spyware Protection
Powerful spyware protection scans and blocks the installation of a comprehensive array of spyware programs on desktops and laptops before they transmit confidential data, providing greater desktop security and performance.

On-Demand & Scheduled Scanning
Administrators have the flexibility to choose when additional scans are performed and how frequently the software checks for anti-virus and anti-spyware signature updates.

Premium Anti-Virus Technology
With included McAfee anti-virus technology, you can protect every endpoint against the most sophisticated virus threats, dangerous spyware and productivity-draining adware.

License Sharing
Organizations with distributed networks of multiple Dell SonicWALL firewall appliances can allocate Enforced Client Anti-Virus and Anti-Spyware licenses to meet changing conditions.

Automatic Updates
Dell SonicWALL automates deployment of anti-virus signature and software updates for all client products, ensuring that every client has the latest software and signatures as soon as they are available. There is no time-consuming manual intervention required, no software to download, no websites to check. It all happens automatically, day or night. Protection is delivered faster, so there’s less chance of a new, “zero-day” virus getting through because a client’s virus signatures or software are not up-to-date.

Policy-Based Management & Reporting
Compliance with both internal policies and external regulations requires visibility and reporting. Dell SonicWALL Anti-Virus Policy Management and Reporting can be accessed through the web interface of the Dell SonicWALL firewall appliance. Centralized reporting provides information about the state of each user, historical data on past infection detections, and information on each computer’s operating system. The policy engine allows the IT administrator to centrally manage network wide endpoint deployments easily by allowing the creation and management of multiple policies and/or groups.

Policy-based management:
•Scheduled and manual scan settings
•Configurable spyware protection mode
•Excluded files and folders
•Manage approved programs list
•Granularly configurable virus and spyware protection settings

Top Reports:
•Systems out-of-date
•Systems up-to-date
•Viruses found and spyware detected
•Most-infected machines
•Detailed system reporting of each machine

Additional Service: Dell SonicWALL Server Anti-Virus McAfee
The Dell SonicWALL Server Anti-Virus McAfee suite provides best-in-class server protection, with McAfee’s VirusScan Enterprise for Windows servers, NetShield® for Novell servers, and GroupShield™ for Exchange servers. These server-based products provide anti-virus protection for Windows-based file, print and Exchange servers. This product is available as part of Client/Server Anti-Virus Suite McAfee which includes Dell SonicWALL Enforced Client Anti-Virus and Spyware McAfee.

Want to learn more?
www.sonicwall.com/us/en/products/Enforced_Anti-Virus_Anti-Spyware.html
www.GoECS.com

Dell – SonicWALL – Enforced Anti-Virus & Anti-Spyware – OVERVIEW

Posted on October 21, 2013 by Don Barber

Automated & Enforced Threat Protection!

Overview
Dell SonicWALL firewalls provide an innovative multi-layered anti-malware strategy consisting of its proprietary Reassembly-Free Deep Packet Inspection® anti-malware solution at the gateway and enforced anti-virus solution at the endpoints. When a non-compliant end-point within the network tries to connect to the Internet, the firewall will direct the user to a web page to install the latest Dell SonicWALL Enforced Client Anti-Virus and Anti-Spyware software. The solution automatically delivers updated security definitions to the endpoint as soon as they become available to protect against today’s rapidly-evolving threats. Because enforcement is automatic, administration time and costs are minimized.

Multi-Layered Approach
A firewall’s gateway anti-virus solution provides the first layer of defense at the perimeter, stopping most attacks before they enter the network. But viruses can still enter the network through multiple entry points, including laptops, thumb drives or other unprotected systems. Dell SonicWALL’s layered approach to anti-virus and anti-spyware protection starts at the gateway and extends to both client and server. Malware threats provide an additional challenge, since they often originate inside the network, bypassing perimeter protection entirely. For example, an employee or contractor may plug into the network with an infected notebook running out-of-date anti-virus software. With the last line of defense—Endpoint Security delivered through the Dell SonicWALL Enforced Client Anti-Virus & Anti-Spyware engine—this final vulnerability is eliminated.

Automated/Enforced Installation & Updates
When a non-compliant endpoint within the network tries to connect to the Internet, the firewall will redirect the user to a web page to install the latest Dell SonicWALL Enforced Client Anti-Virus and Anti-Spyware software. Dell SonicWALL Enforced Client Anti-Virus and Anti-Spyware software is easily deployed, automatically enforced and updated network-wide on Windows® devices through a powerful but easy-to-use policy-driven engine. Because the software is client-based and maintained across the network, it protects against threats regardless of whether the endpoint is inside the corporate network or outside connected via VPN.

Integrated McAfee Anti-Virus Technology
With McAfee anti-virus technology, you can protect every endpoint against the most sophisticated virus threats, dangerous spyware and productivity-draining adware.

Dell SonicWALL Enforced Client Anti-Virus & Anti-Spyware McAfee
Working in conjunction with Dell SonicWALL firewalls, the Dell SonicWALL Enforced Client Anti-Virus and Anti-Spyware service automatically enforces anti-virus and anti-spyware policies on every client, reducing administrative overhead. It combines client-based scanning and remediation capabilities with centralized management and reporting capabilities. See benefits.

Additional Service: Dell SonicWALL Server Anti-Virus McAfee
Sold as part of the Dell SonicWALL Server Anti-Virus/Enforced Client Anti-Virus and Anti-Spyware McAfee suite, this service combines the client-based anti-virus protection of Dell SonicWALL Enforced Client service with best in class server protection, McAfee’s VirusScan Enterprise for Windows servers, NetShield for Novell servers, and GroupShield for Exchange servers. These server-based products provide anti-virus protection for Windows-based file, print and Exchange servers, as well as Novell servers.

Want to learn more?
www.sonicwall.com/us/en/products/Enforced_Anti-Virus_Anti-Spyware.html
www.GoECS.com

Dell – SonicWALL – SSL VPN Secure Remote Access

Posted on October 18, 2013 by Don Barber

Anywhere, Anytime Remote Access For Any Size Organization!

Overview
With maturing mobile technologies, booming global markets and heightened focus on disaster preparedness, remote access control has become a business imperative. The modern mobile workforce demands secure access to more resources from more remote devices and platforms than ever before. Dell™ SonicWALL™ Secure Remote Access (SRA) solutions offer SSL VPN access to mission-critical resources from virtually any endpoint—including desktops, laptops, smartphones and tablets. Dell SonicWALL provides a wide range of scalable remote access solutions that fit organizations of every size, from small- to medium-sized businesses (SMBs) to the largest global enterprise.

For Small to Medium-Sized Businesses
The Dell SonicWALL Secure Remote Access (SRA) Series provides small- to medium-sized businesses with a powerful, easy-to-use and cost-effective secure remote access solution that requires no pre-installed client software. Using only a standard Web browsers, users can easily and securely access email, files, intranets, applications, remote desktops, servers and other resources on the corporate LAN from any location using a wide range of operating systems.

The Secure Remote Access (SRA) Platform:

Granular Access to Authorized Users
Dell SonicWALL SRA Series solutions allow remote users to easily access corporate resources without requiring network administrators to give up control. Administrators can create policies that lock down users to specific resources and applications to effectively manage access from trusted users and devices as well as un-trusted ones.

Broad access to Resources
Through the Web-based Virtual Office portal, users can securely access authorized intranet, file, desktop and terminal resources. Bookmarks allow users to access applications such as Microsoft SharePoint, and application offloading provides access to additional applications. And through Dell SonicWALL NetExtender technology, network level access can be extended to corporate applications such as Microsoft® Outlook®, proprietary applications and servers.

Mobility Solutions for Smartphones & Tablets
SonicWALL Mobile Connect™ provides superior network level access for users of Apple® iOS and Google® Android™ smartphones and tablets.

Web Application Firewall Service
The Dell SonicWALL Web Application Firewall (WAF) service1 blocks cross-site scripting, injection attacks and cookie tampering (in compliance with OWASP Top 10 and PCI DSS), prevents credit card and Social Security number theft, and allows automatic Application Profiling for multiple WAF-enabled portals.

Remote Support & PC Access
As a cost-effective alternate to traditional remote support and remote PC access tools, administrators can configure and license Dell SonicWALL Secure Virtual Assist and Secure Virtual Access. Virtual Assist pushes browser-based “thin” clients to technicians and customers to establish an interactive support session. Secure Virtual Access can increase productivity by enabling administrators or authorized end users to gain secure remote access of their unattended Windows-based computers from almost anywhere.

Redundancy & Reliability
To optimize performance and redundancy for server-based applications, network administrators can take advantage of load balancing features built into the SRA appliances. For increased reliability, High Availability allows administrators to deploy a second SRA 4600 as a backup to the primary to enhance uptime and reliability for all remote access users.

Simple Management
The Dell SonicWALL SRA Series can help lower administrative costs over traditional Virtual Private Network (VPN) solutions by decreasing the time it takes for initial installation and ongoing maintenance. By taking advantage of a browser-based solution, there’s no need for administrators to touch every machine or even walk end users through the installation process. End users simply access the Virtual Office portal and click on the defined links for corporate access.

Want to learn more?
www.sonicwall.com/us/en/products/Secure_Remote_Access.html
www.GoECS.com