On the September 5th 2016 ECS celebrated 11 years in business!

It makes me proud as co-owner of Efficient Communication Solutions, Inc. (ECS) to announce that we have crossed another milestone in the history of our company.

I would like to thank each of our customers for choosing ECS for their Voice/Data communication needs. We are still serving many customers that were with us in the beginning 11 years ago, along with hundreds added over the years.  I am thankful of the relationships that we have with our customers and the trust that they place in ECS to assist their businesses.

I would like to thank our employees past and present for their contributions in establishing ECS as a premier quality AVAYA Business Partner and all-around Voice/Data vendor in the states of Washington & Oregon.

What began as a small firm with just 3 of us has grown up to be the “go to” service provider for voice and data in the states of Washington & Oregon.

ECS has had countless achievements and accomplishments over the years and we are well on our way to our best year ever in 2016!

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

We/ECS are an Avaya Authorized Business Partner in the states of Washington & Oregon

We provide various Voice, Data, & VoIP products & services to businesses throughout Oregon & Washington.

IP Office Installation:

• • Site survey
• • Database Planning
• • Location Planning, phone backboard or data room/rack
• • Confirm if the Carrier Services need extended to the IP Office location
• • Confirm that an Ethernet switch port is available for the IP Office system
• • Confirm that an Ethernet switch port is available for the Voicemail Pro (if needed)
• • Confirm whether we are deploying a separate VLAN for VoIP
• • Confirm that the Network Infrastructure is adequate for the planned install
• • Confirm whether a Network Assessment is needed
• • Confirm whether there will be remote sites or users
• • Confirm what the Firewall is and that is capable of the VoIP and/or SIP functions required
• • Confirm which Messaging System will be used (Essential Edition (Embedded on SD Card or Voicemail PRO)
• • Set-up, interface, & test with overhead paging
• • Set-up, interface, & test with Music On Hold
• • Set-up, interface, & test Headsets
• • Patch, place, & test Analog Telephones/Devices
• • Patch, place, & test Digital Telephones
• • Patch, place, & test IP telephones

IP Office System Programming:

• • Program system prior to installation
• • Program, implement & test Telephone Lines/Trunks
• • Program, implement & test Users/Extensions/Stations
• • Program, implement & test Feature/Short Codes
• • Program, implement & test Call Routing
• • Program, implement & test Analog Lines
• • Program, implement & test T1/PRI Dial-Tone
• • Program, implement & test SIP Dial-Tone
• • Program, Monitor, & test Porting of telephone numbers to SIP
• • Program, implement & test forward/copy to email
• • Program Messaging System prior to installation
• • Program, implement & test Day/Night Auto-Attendants
• • Program, implement & test Meet-Me Conferencing
• • Program, implement & test Hunt Groups
• • Program, implement & test Call Queuing

Training:

• • First day of business (FDOB) help-desk support
• • Provide user documentation & End-User Training (per phone type)
• • Provide Basic IP Office System Administrative Training

ECS is an authorized AVAYA IP Office reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya Essential Edition Voicemail is embedded on the system SD Card.

Number of Mailboxes supported: Limited only by IP Office configuration.

Maximum Number of Concurrent Calls (Ports): Up to 6 simultaneous calls (depends on licensing)

Recording Time:

2 ports: Up to 15 hours

4 ports: Up to 20 hours

6 ports: Up to 25 hours

Multi-lingual support: Yes

Voicemail for Individual users: Yes

Voicemail for Virtual users: Yes

Voicemail for Hunt Groups: Yes

Message Waiting Indication: Yes

Visual Voice (interactive menu on phone display): Yes

Integration with one-X Portal Message: Yes

Personalized Greeting: Yes

Extended personal Greetings: Yes

Continuous Loop Greeting: Yes

Forward to Email: Yes

Copy to Email: Yes

Listen To Email (Text To Speech): Yes

Send Email notification: Yes

Save Message: Yes

Delete Message: Yes

Forward Message to another Mailbox: Yes

Forward to Multiple Mailboxes: Yes

Forward with a Header Message: Yes

Repeat Message: Yes

Rewind Message: Yes

Fast Forward Message: Yes

Pause Message: Yes

Skip Message: Yes

Oldest message first/newest message first Message Playback: Yes

Set Message Priority: Yes

Set automatic message deletion timeframe: Yes

Alphanumeric Data Collection: Yes

Callers Caller ID, time and date announced: Yes

Call Back Sender (if Caller ID available): Yes

Remote Access to Mailbox: Yes

User Definable PIN Code: Yes

Known Caller ID PIN Code By-Pass: Yes

Breakout to Reception: Yes, Internal and external

Queue Entry Announcement: Yes

Queue Update Announcement: Yes

Auto-Attendant: Yes

Auto-Attendant  – Multi-Level Tree Structure: Yes

Out-Calling: Yes, 1 number 3 attempts

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Get Un-Interrupted WiFi Anywhere on your Campus, Property, or in your Building

ECS installs WiFi Networks for small and large businesses and schools that securely provide flexibility and convenience to users.

With the increased reliance on mobile technology today, you will be comfortable in knowing that you are providing your users with secure, reliable WiFi access throughout your business/property.

A quality commercial WiFi Network solution begins with the appropriate equipment and a professional, experienced installation team.

Design & install your WiFi Network solution the right way, the first time, with capacity and reliability, and growth in mind.

ECS is an authorized Aruba reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.