What management improvements will be in R10?

R10 includes a number of enhancements designed to improve troubleshooting and servicing of the product. Such as Display voltage, impedance and echo reduction statistics in SSA, Line display for troubleshooting, SSA status icons for SSL/VPN remote connectivity and improved packet capture logging on Server Edition/Select and Application server

Web Manager gets significant increase in functionality that positions Web Manager to be the management tool of choice for the majority of tasks traditionally accomplished with IP Office Manager.

R10 also sees a reduction in configuration changes that will not require reboot:

• • Configuration options under DHCP Pool settings tab
• • Line Configuration – Analog, BRI and PRI trunks
• • Configuration of System Directory Fields
• • System Voicemail DTMF Breakout numbers (VM Reception numbers)

Which ‘Editions’ does R10 support? R10 supports Basic, Essential, Preferred, Server Edition and Select.

How are licenses provisioned? IP Office R10.0 will be licensed exclusively in PLDS. License management will be supported in both IP Office Manager and Web Manager. ADI licenses will continue to be offered for pre-IP Office R10.0 releases using ADI licensing

What enhancements to SoftConsole? Avaya SoftConsole has been enhanced with a new refreshed look and feel and presence support

What security improvements have been made? Support for the Transport Layer Security (TLS) protocol has been added to provide privacy and data integrity between two communicating endpoints

How do I upgrade from previous versions to R10? There is a process change from previous versions, please refer to the Offer Definition document for details

Endpoints

What new endpoints does R10 support? R10 supports the H175 HD video endpoint and the new IP DECT 3745

Will the new DECT be supported on previous versions? Only with R9.1 supported release. There will be a maintenance release (9.1.8) to enable these handsets to work on 9.1. Reference 9.1.8 Service pack issued on August 26, 2016.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS is a Voice/Data Installation & Service Company in Seattle & Portland

ECS is an AVAYA Edge Emerald Level Business Partner in WA & OR

ECS sells and/or services:

• • AVAYA telephone systems
• • Low Voltage Voice/Data Cabling (Copper & Fiber)
• • IT/Networking; Firewalls, Ethernet Switches, WIFI/WLAN, etc.
• • Security; CCTV, IP Video Surveillance
• • Dial-Tone (Analog, PRI, & SIP)
• • High-Speed Internet Access

ECS also sub-contracts to multiple national companies to provide local technicians for on-site work installing a variety of voice/data equipment, ie; Circuit Extensions, Low Voltage Cabling, WiFi, CCTV, POS, Paging, telephone systems, etc.  We are interested in sub-contracting for you in Seattle, WA and/or Portland, OR.

As an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR. We sub-contract to multiple regional and national companies to provide local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, etc.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Analog Lines are 100+ Year Old Technology!

Analog Telephone Lines, also called Plain old telephone service (POTS) is voice-grade telephone service employing analog signal transmission over copper loops. POTS was the standard service offering from telephone companies from 1876 until 1988

POTS remains the basic form of residential and small business service connection to the telephone network in many parts of the world. The term reflects the technology that has been available since the introduction of the public telephone system in the late 19th century, in a form mostly unchanged despite the introduction of Touch-Tone dialing, electronic telephone exchanges and fiber-optic communication into the public switched telephone network (PSTN).

PRI’s are 20+ Year Old Technology!

The Primary Rate Interface (PRI) was first defined in 1988 and is still popular today with traditional service providers. PRI used to be the standard for providing telecommunication services to offices. It is based on the T-carrier (T1) line in the US.

Current Technology!

Session Initiation Protocol (SIP) trunking has been commercially available since the early 2000’s. SIP trunking is a Voice over Internet Protocol (VoIP) standard by which Cloud service providers deliver telephone services and unified communications to customers equipped with SIP capable telephone systems. (IP-PBX)

The architecture of SIP trunking provides a partitioning of the Unified Communications network into two different domains of expertise:

Private Domain: a VoIP solution created on the customer’s network.

Public Domain: a VoIP access solution to the Public Switched Telephone Network (PSTN) in the Cloud

The interconnection between the two domains must occur through a SIP trunk.

ECS is an authorized Sales Agent for traditional carriers and Managed Service Providers (MSP) (Cloud) located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Thanks to you, we´ve reached AVAYA Edge Emerald

ECS is proud to announce that Avaya has chosen to reward our commitment, experience, and dedication to customer satisfaction by granting us the level of Emerald.

This new gem level validates our commitment to enhancing our knowledge on the Avaya solution areas that matter the most to you as well as what matters most to us, your satisfaction with the solutions and services we provide.

Customer success is our goal, and we could not have achieved this new designation without the positive feedback we receive from customers just like you.

How can we further help you succeed ?

Please accept our gratitude, and continue to let us know how we can serve you better with Avaya solutions and services.

ECS is an AVAYA Edge Emerald reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

New features in IP Office Contact Center 10 include:

• • Out-of-the-box configuration wizards and templates to quickly design call and IVR flows
• • Enhanced real-time and historical reporting capabilities including more than 30 ready-to-use report templates
• • Customer callback features that hold their place in the queue and give them more control over their time
• • Enhanced and simplified user interface and web administration, including installation and configuration wizards for multichannel services and other frequently used features
• • High availability and resiliency with support for VMware and a simplified back-up and restore process

FYI – Mandatory RICS requirement removed

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Network Cabling & Fiber Optic Wiring

Efficient Communication Solutions, Inc. (ECS) is your trusted source for Network Cabling & Wiring.

We provide Structured Voice & Data Cabling for ALL of your Business Communication Needs.

We offer Oregon & Washington a single source solution for all data cabling & business phone system needs.

• • Structured Network Cabling (CAT5e, CAT6, CAT6A)
• • Fiber Optic installation; Single-Mode & Multi-Mode
• • Fiber Optic Testing & Terminations
• • WiFi / Wireless Network Installation
• • WLAN Networking Setup
• • Access Point Installation
• • Security Camera Installation
• • CCTV, IP Security Cameras, Wireless Cameras
• • Video Surveillance Install
• • Business & VoIP Phone Systems

ECS is a Network Cabling & Fiber Optic Wiring company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.