EnGenius Neutron Managed Indoor Access Points provide wireless connectivity that’s flexible, scalable and reliable.

You can connect a luxury home, small business, or an entire campus with this versatile line.

EnGenius Neutron Managed Indoor Access Points can operate alone or be centrally managed, all with no licensing or subscription fees.

Highlights:

♦ High-Capacity 802.11ac Wave 2 Performance

♦ Versatile Ceiling-Mount & Wall-Plate 802.11ac & 802.11n Models

♦ Gigabit PoE Ports Expand Deployment & Power Options

♦ Gigabit Wireless Speeds to 2.5 Gb on Wave 2 Models

ECS is an Authorized EnGenius Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

A1S = Avaya One Source

ACCS = Avaya Contact Center Select

ADI = Avaya Direct International

ASBCE = Avaya Session Border Controller for Enterprise

ARS = Alternative Route Selection

ASD = Avaya Solution Designer

AVG = Avaya VPN Gateway

BRI = Basic Rate Interface (ISDN trunk)

CLI = Command Line Interpreter

CSQT = Consolidated Services Quoting Tool

DHCP = Dynamic Host Control Protocol

DID = Direct Inward Dial

EoSS = End of Services Support

FQDN = Fully Qualified Domain Name

GRT = Global Registration Tool from Avaya

GSS = Global Support Services from Avaya

IP = Internet Protocol, part of the TCP/IP protocol stack

IPOCC = IP Office Contact Center

IPOL = IP Office on Linux (referred to IP Office Server Edition or Select)

IPOSS = IP Office Support Services

ISDN = Integrated Services Digital Network

IT = Information Technology

LAC = License Activation Code

LAN = Local Area Network

LDAP = Lightweight Directory Access Protocol

NAPT = Network Address Port Translation

NAT = Network Address Translation, used with Virtual Private Networks

NT = Microsoft New Technology Operating System

OSSI = Operations Support System Interface, a batch-oriented DEFINITY protocol

OVA = Open Virtual Appliance

PLDS = Product Licensing and Distribution System

(the Avaya website tools used to download licensing and software for Avaya products)

POS = Point of Sale

POTS = Plain Old Telephone Service

PRI = Primary Rate Interface (ISDN trunk)

PSTN = Public Switched Telephone Network

RAID = Redundant Array of Inexpensive Disks

RAS = Registration, Authentication, and Status (the overall process of establishing communication between an endpoint and a switch, in the H.323 protocol)

RTCP = Real-time Control Protocol

SAL = Secure Access Link

SAP = This isn’t an acronym, but rather the name of the company that sold an ordering and tracking system to Avaya.

SBC = Session Border Controller

SE = Server Edition of IP Office

SCN = Small Community Network

SGCP = Simple Gateway Control Protocol

SI = Streamlined Implementation process

SIP = Session Initiation Protocol

SME = Small and Medium Enterprise

SMTP = Simple Mail Transfer Protocol

SNMP = Simple Network Management Protocol

SPC = Avaya Services Product Connect, which links the RTS / GSO to customer products via IP

SPE = Service Price Element

SSL/VPN = Secure Socket Layer/Virtual Private Network

Standard Edition = A term that collectively refers to Essential Edition and/or Preferred Edition in IP Office R10.0 and serves to provide differentiation from Server Edition and Select Server Edition.

STUN = Simple Transversal of UDP (User Datagram Protocol) through NAT (Network Address Translation)

T.38 = Procedures for real-time group 3 facsimile communications over IP Networks

TAC = In-country Avaya Technical Assistance Center

TCP = Transmission Control Protocol (a reliable end-to-end transport-level protocol which provides error detection and correction, flow control, and sequencing; the Internet standard reliable transport protocol)

TCO = Total Cost of Ownership

TFTP = Trivial File Transfer Protocol

TIEU = Technical Instructor – End User

TLS = Transport Layer Security

TSAPI = Telephony Services Application Programming Interface. TSAPI also is a key integration for Outbound Call Management enabling call generation based on data base prompts.

TSC = Technical Service Center

TSC-SS = Technical Service Center Support System (replaced by Maestro)

UC = Unified Communications

UCM = Unified Communications Module (enable UC Applications on IP500 V2)

UDP = Uniform Dial Plan

UDP = User Datagram Protocol, (a connectionless protocol that, like TCP, runs on top of IP networks. Unlike TCP/IP, UDP/IP provides very few error recovery services, offering instead a direct way to send and receive datagrams over an IP network. It’s used primarily for broadcasting messages over a network in real time)

VOIP = Voice Over Internet Protocol

VLSM = VLSM is defined as a redefinition of the subnet mask, allowing for a more efficient allocation of IP addresses within a traditional classful block. During administration, the user will input a Network Bits value between 1and 30 on the IP-Route form which will correspond to a particular subnet mask.

VNMA = Voice Network Management Assist offer, previously known as Qualnet

VPN = Virtual Private Network

WAN = Wide Area Network

XML = Extensible Markup Language

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Beginning with the launch of IP Office R10.0, IPOSS is REQUIRED for all sales of Server Edition, Select, & IP Office Contact Center (IPOCC).

IPOSS is OPTIONAL for IP500 V2 systems with the exception of an SCN/Networked environment.

R9.1 & R10 are the “Eligible IP Office Software Releases” to purchase IPOSS coverage

Older releases MUST be upgraded prior to IPOSS purchase, but after they are under IPOSS coverage, they can remain on the same release as long as the IPOSS is renewed on time and that release is not “End of Services Support” (EoSS).

Systems that do not have IPOSS renewed on time will need to purchase a product upgrade to purchase IPOSS.

IPOSS’ real-time customer account and Sold-To creation has been a popular feature, and Avaya is integrating it into the product licensing process to speed customer onboarding.

The IPOSS ordering process is being centralized into Avaya One Source, including integration of Token ordering features. This enables any type of IPOSS coverage to be ordered for the system in a single motion, including Contact Center coverage.

IPOSS Renewals are now enabled in Avaya One Source Renewals configurator (A1SR).

With IP Office R10 licensing in PLDS, business partners will now have a single licensing method.

IP Office systems covered under an active IPOSS contract will be entitled to no charge upgrade licenses per the terms and conditions of their IPOSS support contract (installation not included).

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ONLY Avaya Authorized Resellers may purchase IP Office SD Cards from Avaya Authorized Distributors.

IP Office System SD Cards supplied by Avaya contain all the system software required for the IP500 V2, including expansion module and phone firmware binaries.

An update to the latest IP Office Software Release (R10) may be required to have the latest (R10) software on the SD Card for the installation. This can be done in IP Office Manager under SD Card management. Please check for the latest available software on http://support.avaya.com

The only difference between IP Office R10.0 & R9.1 in an IP500 V2 system are the files on the SD card, which can be updated.

Upon release of a new IP Office Software Release, Avaya updates the software load being burned on SD Cards sold through distribution, these updates take some time to get through the distribution chain as distributor and partner inventories are replenished with the new software load. The material code of the SD card doesn’t change.

Partners can continue selling R9.1, should they wish to do so. When partners do the initial installation, they can install whatever release they have purchased and are standardized on. This IP Office process affords partners the flexibility not to be tied to the date when we introduce a new release.

For IP Office R10.0 purchases, standard installation practice is to always load the latest version of software available on Avaya support. http://support.avaya.com  This is recommended since from the time Avaya shipped the SD Card, Avaya may have released a service pack on the current release, so it is always advised that the partners load the latest version.

This approach of being able to treat the SD Card as a generic entity provides the flexibility to install whatever release is required. Partners need not worry about changing material codes, about managing stock of different SD Cards, about holding off an order until the new software release date because they want to ensure that they receive the new release on the SD Card.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office Release 10 (R10) and higher will only be supported using the Avaya “Product Licensing and Delivery System” (PLDS) to manage license files.

“Avaya Direct International” (ADI) licenses will continue to be offered for Pre-IP Office R10.0 releases using ADI licensing.

If you are upgrading from a Pre-R10 release, you MUST migrate all of your Pre-R10 licenses (ADI, PLDS, mix of ADI/PLDS, virtual) to R10 PLDS licenses.

The Avaya R&D team have setup an online forum to provide support for technical questions related to the new PLDS licensing content delivered in IP Office R10.0, it can be found here: https://support.avaya.com/forums/forumdisplay.php?f=86

Upgrading IP Office Administration: Earlier releases of IP Office Manager are not compatible with systems running this release. Before upgrading an IP Office system to R10, the Administration suite MUST be upgraded.

Warning: In all cases, always backup all application data to a separate location before upgrading.

ALL IP Office R10 Configurations/Quotes REQUIRE an Avaya Design/Configuration from the Avaya A1S configuration tool.

The following are REQUIRED to request an Avaya A1S configuration:

♦ Customer Name:

♦ Customer Address:

♦ Customer City

♦ Customer State

♦ Customer Zip:

♦ Customer Contact Name:

♦ Customer Contact Phone #:

♦ Customer Contact email:

In addition to the customer information above, the following are REQUIRED to Request an IP Office R10 UPGRADE:

♦ Avaya Sold To Number

♦ Copy of Current IP Office Configuration

♦ Copy of Current XML File from IP Office

Note: The XML File can ONLY be obtained using Manager R10.0

IP Office Support Services (IPOSS) customers entitled to IP Office software updates/upgrades under a current support agreement will be upgraded in accordance with the terms of their support contract.

Customers operating earlier releases of IP Office software without an IPOSS contract will need to purchase an upgrade to get to IP Office R10.0.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The GAC2500 is a next generation enterprise-grade 6-line Android IP conference phone with a 4.3″ capacitive touch screen that that runs the Android Operating System and therefore offers full access to the hundreds of thousands of Android apps in the Google Play Store, including business productivity apps such as Skype, Skype for Business, and Google Hangouts.

The phone features Gigabit ports, 7-way conference, 3x microphones, 1 Micro USB port, integrated WiFi and Bluetooth for network flexibility.

The GAC2500 delivers superior HD audio quality, rich and leading edge telephony features, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms.

GAC2500 is a perfect choice for enterprise users looking for a high performance, feature rich conference phone with superb audio quality at competitive price.

GAC2500 Features at a Glance

♦ Runs Android™ 4.4 and offers full access to all Android™ conference apps in the Google Play Store (e.g., Skype, Skype for Business, Google Hangouts™, etc.)

♦ World-class high fidelity sound quality with audio bandwidth of up to 18Khz

♦ 4.3″ capacitive touch screen LCD with support for flexible layout/content customization

♦ 3x microphones (12 ft. pickup range), 1x speaker (15 ft. coverage range)

♦ Auto-sensing Gigabit Ethernet port, Wi-Fi, PoE+, Bluetooth, Micro-USB with 3.5mm audio interface

♦ Supports standalone IP mode or USB slave mode

♦ Supports daisy chain (up to 2 units via RJ48 CAT5) mode in large conference room for better audio quality

♦ NAT-T enables the phone being the Plug and Play device

♦ Automated provisioning using TR-069 or AES encrypted XML configuration file, TLS/SRTP/HTTPS for advanced security and privacy protection

The GAC2500 can be powered either using POE or the included 12V Power Adapter.

The GAC2500 can connect to your network via ethernet cable or WiFi.

The GAC2500 is designed to transform your business conferencing experience through its immersive audio conferencing environment and suite of advanced features.

ECS is an Authorized Grandstream Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

For over fifty years, Speco Technologies has been dedicated to providing the latest innovations in Video Surveillance products for Residential & Commercial use.

Speco has committed to providing affordable, dependable merchandise, delivering exceptional customer service, and offering extensive product training, technical and marketing support.

Speco continues to be an innovator in both the residential and commercial areas of CCTV.

Speco offers:

♦ Network Video Recorders (NVR)

♦ Digital Video Recorders (DVR)

♦ Hybrid Digital Video Recorders

♦ SecureGuard® Servers

♦ IP Cameras

♦ Analog Cameras

♦ HD-TVI Cameras (High Definition Transport Video Interface)

♦ LCD Monitors

♦ LED Monitors

♦ 4-IP Camera Kits

♦ 8-IP Camera Kits

♦ 4- HD-TVI Camera Kits (High Definition Transport Video Interface)

♦ 8- HD-TVI Camera Kits (High Definition Transport Video Interface)

♦ 4- HD-TVI Camera Kits (with Outdoor Intensifier® Dome Cameras)

♦ Video Surveillance System Accessories

ECS is an Authorized Speco Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

What is included with Xima’s “Skills Based Routing” Bundle ?

♦ Realtime Agent Timeline Display

♦ Group Timeline Display

♦ Wallboard Displays (unlimited)

♦ Alerts and Triggers via Pop Screen, SMS, Email

♦ Reporting on DND, NR, ACW, Logged In

♦ Agent Dashboards

♦ Account Code Association

♦ API – CRM Integration

♦ Reason Codes

♦ Custom Note Field

♦ Agent Presence Display

♦ Unlimited Skill Groups

♦ Priority Level for Skill Group Calls

Unlimited Queue Announcements per Skill Group:

♦ Position in Queue

♦ Estimated Wait Time

♦ Pre-transfer Notice

♦ Custom Announcements

Full Control of Queue Music per Skill Group:

♦ Preloaded Music Options

♦ Ability to Add Unlimited Music

Control of Call Routing to Skill Groups:

♦ Most Idle, Linear, or Circular Routing

♦ Intelligent Highest Skill First Routing

♦ Queue Timeout and Overflow Options

Supervisor Active State Controls:

♦ Force Agents to Ready/Not Ready Status

♦ Enable/Disable Agents from Skill Groups

♦ Pull Calls from a Queue and Transfer to Agents

Agent Active State Controls:

♦ Ready/Not Ready Themselves

♦ After Call Work Timer Allows Agent to Wrap Up After Calls

♦ Ability to Extend ACW Time or End Early

♦ Click to Dial

http://www.ximasoftware.com

ECS is an Xima Software Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Nearly everyone that calls your company will be exposed to your telephone prompts whether they need to leave a message, wait on hold or receive navigational guidance. In those few critical moments, a clear, solid voice that reflects your company image is a vital part of maintaining the connection between you and your customers.

Auto Attendant, Voice Prompts and Interactive Voice Response recordings are critical tools for many businesses. When professionally recorded, they will enhance a business’ identity, credibility, and professionalism. 

The human touch is vital to the success of automated voice technology. On-Hold Concepts takes pride in their ability to give that warm and reassuring feel to your automated voice prompts while maintaining a high level of professionalism.

Businesses may spend thousands of dollars for automated systems but leave the crucial task of recording the greetings to a staff member with a “good voice.”

Unfortunately, when someone without formal training tries to sound ‘professional’ they usually end up sounding forced and unnatural. That “uncomfortable” feeling is projected to your callers and could lead to a lack of confidence in your business.

Don’t leave out this final, crucial step in putting your best foot forward.  On-Hold Concepts are professionals in the business of audio recording and their network of professional voice talent spans the globe, so whether you need Mandarin Chinese, Spanish, Russian, French, or any other known language, they’re ready to help!

Services: Voice Mail Message Production Services, Music On-Hold, On-Hold Messages, Advertising On-Hold, Video Signage, In-Business Music

Lisa Woodstock – Optimistic Gladiator

Phone: 253.433.3217

Email: lisaw@woodstockmediagroup.com

http://www.woodstockmediagroup.com

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR. We sell new Avaya IP Office telephone systems.  We service ALL Avaya, Legacy AT&T, Legacy Lucent Technologies telephone systems.

Seattle & Western Washington

Efficient Communication Solutions, Inc. (ECS)

3702 West valley Highway North, Suite 302

Auburn, WA 98001

Customer Service: 253.886.5444

Email: service@goecs.com

Portland & SW Washington

Efficient Communication Solutions, Inc. (ECS)

15800 SE Piazza Avenue, Suite 102

Clackamas, OR 97015

Customer Service: 503-658-8500

Email: service@goecs.com

ECS sells and/or services the following:

♦ Voice/Data Cabling

♦ Fiber Optic Cabling

♦ Telephone Systems

♦ Wireless Networks (WiFi)

♦ Video Surveillance

♦ Firewalls

♦ PoE Switches

♦ SIP Trunking

♦ Cloud/Hosted Data

♦ Cloud/Hosted PBX

♦ Telephone Lines

♦ Internet Access

♦ Circuit Extensions

♦ Rack & Stack Equipment

♦ Point of Sale (POS)

♦ ShopperTrak

We also sub-contract to multiple regional and national companies to provide local technicians for on-site work installing and servicing a variety of voice/data equipment.