Efficient and Professional Call Handling Application

The Receptionist Solution (optional cost License) includes the IP Office SoftConsole application, which allows a single receptionist or operator to manage calls for single site offices and even multiple locations, to help ensure prompt and professional handling of all calls.

Overview

Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface. With visual access to everyone’s phone status, who’s busy, on the phone, away from their Desk, receptionists can route calls quickly and accurately with a mouse click.

Capabilities

Fast, Accurate Call Handling; With its intuitive PC interface, IP Office Receptionist allows for convenient click-and-drag call handling that helps improve the efficiency and effectiveness of the operator, even with large call volumes.

Visual Call Status; With Avaya IP Office Receptionist call handlers can see the status and availability of all associates on the network – whether staff members are on the phone, away from their desks or do not want to be disturbed, which means calls can be routed more quickly and accurately.

Centralized Call Management; With Receptionist, a single operator can handle calls for multiple offices, transferring calls between locations, adding people to conferences, managing voicemail messages for associates. The result: streamlined operations, consistency of service and cost savings.

Call Handling for Multiple Businesses; When an operator manages calls for multiple businesses (for example, in a shared office environment), IP Office Receptionist enables the operator to quickly and accurately identify callers, greet them appropriately, and route calls to the right business.

Specifications

IP Office Receptionist solution provides:

• ♦ Inbound & Outbound Call handling
• ♦ Phone Call Control; Conf Call Control & Conf Rooms; Transfer, Hold, and Park via drag & drop
• ♦ See user telephony presence
• ♦ Communicate with users via Instant Message
• ♦ Up to 16 Park Slots with customized labels
• ♦ Configuration of Phone Preferences
• ♦ Receive Caller ID & Name Display (provided by local service provider)
• ♦ Speed Dial and Busy Lamp Field management of users within and across the enterprise
• ♦ Local Phone Directory
• ♦ Separate Call History logs – All, Incoming, Outgoing, Missed Calls, Messages
• ♦ Ability to create script for incoming call handling
• ♦ Time on Call display
• ♦ Monitoring of up to 8 Queues & ability to answer calls in queue
• ♦ Simple Outlook contact record creation
• ♦ Distinctive Ringing using WAV file
• ♦ Centralized receptionist across connected locations

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The largest trend in Video Surveillance is the adoption of IP Cameras instead of Analog Cameras.

Both IP and Analog cameras are digitized for viewing and recording on computers. Analog cameras require an encoder or DVR to digitize the video, while IP cameras digitize the video inside the camera.

Here are basic topics to consider when designing a video surveillance system:

♦ Camera Location (viewing area)

♦ Cameras (Fixed or PTZ)

♦ Cameras (Color, Infrared, Thermal)

♦ Cameras (Standard Definition or Megapixel)

♦ Cameras (IP or Analog)

♦ Cameras (Cube, Bullet, Box, Dome, PTZ)

♦ Video Management System (DVR/Analog, NVR/IP, or HDVR/Hybrid/Analog/IP)

♦ Video Management Software (viewing software)

♦ Storage (Internal, Directly Attached, Network)

♦ Storage (30-days, 60-days, 90-days, ?)

♦ Video Analytics (Optimize Storage or Identify Events)

♦ Viewing (Locally from DVR/NVR, Video Wall Viewing, Remotely by PC or Mobile

♦ Recording Resolution

♦ Recording Frame Rate (6-10 Frames Per Second (FPS) = Most Common)

ECS is an Authorized Pelco Video Surveillance Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Pelco by Schneider Electric is a world leader in the design, development, and manufacture of video security systems and supporting equipment ideal for any industry.

From their impressive manufacturing facility located in Central California, Pelco and their responsive global network of professional sales representatives offer new technologies, products, and services that constantly confirm their position as the security industry’s premier video systems and equipment manufacturer.

Implementing a reliable video surveillance solution that will meet business needs is a considerable challenge for any organization.

Thankfully, support is available from both Pelco and their integrators to make the process easier and to increase the likelihood that the resulting system will meet expectations.

Establishing clear objectives and answers to key questions at the start of the project will make all the difference between a successful and effective solution, and a disappointing one.

Here are a few basic questions before doing any planning:

1. What are the operational goals of the surveillance system? Any system design involves many decisions, and the first goal should be to understand what the system is intended to do.

2. How will the system be staffed? It is very important to know at the start of the project whether the surveillance system will be monitored all the time, sometimes, or not at all. Camera control and analytics will be greatly affected by the answers here.

3. What are the environmental conditions? Extreme heat, cold, humidity, corrosion, and high dust level conditions are important in determining what equipment can be considered for the installation. Other environmental factors are ambient light levels, the availability and reliability of existing power and network infrastructure.

The answers to these questions help determine the range of possible equipment choices.

https://www.pelco.com

ECS is an Authorized Pelco Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Small and Mid-sized companies are moving forward with SIP-based communications and Unified Communications (UC).

The key strategic need with SIP-based communications is for security.

A key component in the delivery of a SIP-based communications solution is the device that insures the security of SIP/VoIP connectivity when reaching beyond the companies’ data network firewall.

Data network firewalls protect a variety of traffic types, however, they are not ‘application-aware’ for SIP-based communications. The current industry best-practice for securing the network edge for SIP-based communications is implementation of a Session Border Controller (SBC) at the edge of the network

SIP Trunking and customer migration away from TDM trunking to SIP trunking continues as a major driver for implementation of SIP-based Unified Communications.

Businesses are now facing an evolving world where users are no longer confined inside their walls. Trends towards mobile access to system resources, telecommuting, and BYOD are creating the need to deliver SIP-based UC and collaborative services to remote users in a flexible yet secure manner.

Remote Workers need to access services via the Internet. Client registrations are addressed to the Session Border Controller (SBC), authenticated, and passed to the core. Client/user service profiles and information is then relayed back to the client in a secure environment that does not require a VPN access or VPN client to be installed in the user’s client device. This gives a simplified, flexible and secure access to SIP/UC services without the need for VPN for SIP communications.

A Session Border Controller is a SIP-based Unified Communications security appliance.

An SBC can serve needs at the edge for session border control, and can also solve needs for internal SIP VoIP security.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

A security solution for SIP-based networks implementing unified communications applications

SIP Trunk Security: SIP trunks present a security challenge: there is vulnerability at the point where the SIP trunk connects to the public network, which can leave a business exposed to hacker attacks including spoofing, call hijacking, eavesdropping and toll fraud. In addition to potential damage to business operations, privacy and security mandates such as those for credit and health information (ie; PCI and HIPAA) require that these vulnerabilities be addressed, imposing significant financial and legal penalties for non-compliance.

VPN-less Remote Worker: Security Business customers are now facing an evolving world where users are no longer confined inside the walls of the enterprise. Trends towards mobile access to system resources, telecommuting, and BYOD are creating the need to deliver SIP-based UC and collaborative services to these remote users in a flexible yet secure manner. Avaya Session Border Controller for Enterprise delivers a new solution for this need with security in mind.

Avaya Session Border Controller for Enterprise with IP Office:

Avaya IP Office is the solution many growing businesses turn to for comprehensive, easily implemented unified communications.

With more than 300,000 systems installed worldwide, IP Office is an industry standard-bearer, delivering the communications and productivity tools today’s employees need to perform at their best.

When Avaya IP Office is implemented in conjunction with SIP trunks, the Avaya Session Border Controller for Enterprise works hand in hand to help protect against security threats.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Use your GVC3200 series device in many different ways..

Because it supports so many platforms, the GVC3200 series can communicate with many device

Conference with Android apps, integrate Google services, etc

GVC3200 series supports any third-party SIP video conferencing platform

GVC3200 series supports any third-party H.323 video conferencing platform

Use with Grandstream’s IPVideoTalk service for plug and play use:

♦ Every GVC3200 series devices comes pre-loaded with an IPVideoTalk account

♦ Be up and running immediately

♦ Communicate with other GVCs, web and mobile users

Communicate with nearly anyone on any device:

♦ Through Android apps like Skype or Google Hangouts

♦ Many platforms, like Grandstream IPVideoTalk, offer web integration and mobile apps

IPVideoTalk is Grandstream’s cloud video, audio and web conferencing service.

Learn more at ipvideotalk.com.

ECS is an Grandstream Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Voice/Data Cabling, Fiber Optic Cabling, Telephone Systems, Wireless Networking/WiFi, Video Surveillance, Point of Sale/POS, Firewalls, Power over Ethernet (PoE) Switches, Circuit Extensions, Overhead Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.