AVAYA Call Reporting for IP Office makes it easy to understand what happens with every call.

Cradle to Grave Call Reporting and Tracking is presented through over 50 STANDARD Reports.

Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration.

Realtime Agent Seat & Agent Dashboards enhance IP Office Hunt Groups and deliver Visual Call Management with Wallboards & Customized Agent Dashboard Displays.

Standard Reports: Avaya Call Reporting offers over 50 standard reports to create visibility and efficiency. Cradle to grave reporting can validate each inbound, outbound and internal call from start to finish.

Custom Reports: Custom Reports allow you to create original reports and edit or customize existing reports. Reports can be defined by you, making Avaya Call Reporting fit into your business without having to adjust your daily routines. Reports can be tailored and branded to fit your unique business requirements.

Recording Library: Recording Library easily integrates with IP Office Preferred Edition/Voicemail Pro and Cradle to Grave Reporting. Recording Library enables you to evaluate your employees and listen to their specific calls. Customizable Retention Policies determine how long recordings are kept, and allow storage throughout your network

Agent Dashboards: Agent Dashboards improve agent productivity and visibility through widgets and account/reason codes. Widgets allow agents to govern themselves and add value to their calls. Account codes enable entry of more information about calls, while reason codes enable agents to notify supervisors of their status. Agent Dashboards also easily integrate into URL based CRM’s such as Salesforce.

Realtime: Realtime enables you to manage your employees in the moment. You can see how many calls are being taken, On-Hold or Missed, along with In-Progress Agent, Group or Extension Calls with Wallboards displaying current statistics. Wallboards are easy to implement with Pre-Built Templates and can be customized, including setting Alerts and Trigger Thresholds.

Add-On License Reports

Available Add-On Licenses with Recording Library

♦ Agent Scorecard Summary

♦ Group Scorecard Summary

♦ Scores by Agent

♦ Scores by Group

Available Add-On Licenses with Agent Dashboards

♦ Agent Reason Code Report

♦ Agent Reason Code Trace

♦ Reason Code Report

♦ Agent Reason Code by Time

♦ Time of Day Reason Code

Available Add-On Licenses with Realtime

♦ Agent Realtime Feature Trace

♦ Agent Time Card

♦ Group Summary by Agent

♦ Agent Performance Summary

♦ Agent Summary by Group

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office – Essential Edition (Embedded Voicemail) Overview

The IP Office Essential Edition provides mobility, call handling and routing functionality small and medium businesses, so they have the communications tools to operate effectively and efficiently.

IP Office Essential Edition also provides One Number Access, Caller ID (Name and Number), Dial-By-Name, Multi-Level Auto-Attendant, Conferencing, Voicemail, Voicemail to Email, and much more.

The Number of Mailboxes supported limited only by IP Office configuration. (Example IP500V2 = 384 mailboxes)

The Initial Essential Edition Licenses includes 2-Ports/Channels of Voicemail.

Additional Ports/Channels can be added in increments of 2. (Essential Edition Additional License)

Essential Edition (Embedded Voicemail) has a maximum of 6-2-Ports/Channels of Voicemail.

Recording Time:

♦ 2 ports: Up to 15 hours

♦ 4 ports: Up to 20 hours

♦ 6 ports: Up to 25 hours

Features:

♦ Mobile Twinning

♦ Multi-lingual support

♦ Voicemail for Virtual users

♦ Message Waiting Indication

♦ Visual Voice (interactive menu on phone display)

♦ Integration with one-X Portal Message

♦ Personalized Greeting

♦ Forward to Email

♦ Copy to Email

♦ Send Email notification

♦ Save Message

♦ Delete Message

♦ Forward Message to another Mailbox

♦ Forward to Multiple Mailboxes

♦ Forward with a Header Message

♦ Repeat Message

♦ Rewind Message

♦ Fast Forward Message

♦ Skip Message

♦ Callers Caller ID, time and date announced

♦ Call Back Sender (if Caller ID available) (Internal calls only)

♦ Remote Access to Mailbox

♦ User Definable PIN Code

♦ Known Caller ID PIN Code By-Pass

♦ Breakout to Reception (Internal and external calls)

♦ Queue Entry Announcement

♦ Queue Update Announcement

♦ Auto-Attendant – Multi-Level Tree Structure (up to 40)

♦ Auto-Attendant – Dial by Name Directory

♦ Auto-Attendant – Direct Dial by Number

♦ Out-Calling (1 number 3 attempts)

The Essential Edition license is a pre-requisite to the Preferred Edition (Voicemail PRO) license.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The Avaya IP Office IP500V2 is a Highly Modular Unified Communications platform designed to meet the requirements of Small and Medium Businesses.

Capabilities: the IP500 V2 supports up to 12 Expansion Modules and provides a combination of up to 384 Analog, Digital, and IP Endpoints. IP500 V2 supports up to 8 T1/PRI/E1 connections (192 T1/PRI channels or 240 E1 channels). Analog and SIP trunks are also supported

The IP500 V2 contains no moving parts such as hard drives or fans, which can fail or cause the unit to overheat.

IP Office IP500 V2 System Unit: The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports.

Avaya SD Card: This card holds the firmware and other files used by the system when it starts. An Avaya System SD card is mandatory for correct system operation. The card also provides storage for embedded voicemail if that is used.

License Keys: Various features and applications require licenses in the system’s configuration. These are entered by uploading a PLDS XML file containing all the system’s licenses. The file and its licenses are specific to the unique serial number of the System SD card installed in the system.

IP500 Base Cards: The IP500 V2 control unit has slots for up to 4 IP500 base cards. These can be used to add ports for analog extensions, digital extensions, voice compression channels and other resources.

♦ IP500 Digital Station-8 Base Card

♦ IP500 Analog Phone-8 Base Card

♦ IP500 VCM-32 Base Card

♦ IP500 VCM-64 Base Card

♦ IP500 4-Port Expansion Base Card

♦ Unified Communications (UC) Module

♦ IP500 Combo Card (4 Analog Trunk, 6 Digital Station, 2 Analog Station, & 10 VCM)

Power Supplies: The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons.

Power Cords: Depending on the locale, different power cords need to be ordered for each control unit, external expansion module and any phones or devices using external power supply units.

Cables: The system is designed primarily for connection to a structured cabling system using CAT5e (or better) UTP cabling. This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves.

Mounting Kits: The control unit can be used free-standing, with external expansion modules stacked above it. With optional rack mounting kits, the control unit and external expansion modules can also be rack mounted. Alternatively, with an optional wall mounting kit the IP500 control unit can be wall mounted. IP500 external expansion modules can also be wall mounted.

Phones: IP Office systems support a variety of Avaya Digital and IP phones, Analog phones, and 3^rd Party SIP Endpoints.

Proactive Monitoring: The IP Office System Status Application (SSA) provides real-time diagnostics, allowing for maximum up-time and speedy resolution of potential issues. SSA also warns when system resources are reaching capacity (trunks, VCM, voice ports, etc.). Access to the SSA client can be local or remote, and historical alarms are stored on IP Office without the need for a local PC.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The UC Module is an embedded server that allows Linux based IP Office applications to be run within the IP Office control unit rather than requiring separate PCs.

The Avaya IP Office UC Module is a Base Module and resides in one of the 4 bays in the front of the IP Office. The UC Module does not support a daughter card. (ATM-4 or PRI)

There are two types of card: The UC Module v2 is supported by IP Office Release 9.1 and higher. The UC Module v1 is supported for IP Office Release 8.0 Q1 2012 Service Pack or higher. Though physically different, the two types of card current support the same applications and application capacities. However, the v2 does not provide an implied Preferred Edition license and is not supplied with pre-installed software.

The Avaya IP Office UC Module Supports Voicemail Pro and or one-X Portal for IP Office applications:

♦ IP Office Users: Up to 200 users when running Voicemail Pro and one-X Portal for IP Office. More than 200 users when running just Voicemail Pro.

♦ Simultaneous one-X Portal for IP Office Users: 50.

♦ Maximum voicemail ports: Up to 20 ports when running Voicemail Pro and one-X Portal for IP Office. Up to 40 ports when running just Voicemail Pro.

♦ Small Community Network: Maximum 6 systems.

Licenses:

For both card types, an Essential Edition license is required as a pre-requisite. The voicemail server on the card also requires the system to have a Preferred Edition license.

♦ On pre-IP Office Release 10 systems the Unified Communications Module v1 grants the host system the virtual Preferred Edition license it needs for Voicemail Pro. This no longer applies for IP Office Release 10 and higher. Existing IP Office systems being upgraded to IP Office Release 10 must use the IP Office license migration process to retain the existing license.

♦ Maximum per Control Unit: 1 per control unit.

♦ IP Office Modes: Not supported in IP Office Basic Edition mode.

The Avaya IP Office UC Module eliminates the need to manage a Windows machine and maintain compatibility between Windows OS versions and Avaya IP Office software releases when using Preferred Edition Messaging (Voicemail PRO).

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

End of Sale – Avaya 9608G/9611G IP Desk Phones (Globally)

Avaya will no longer sell (make commercially available) the Avaya 9608G or 9611G IP Desk Phones, effective on the following dates:

December 10^th, 2018 -OR- While Quantities Last:

♦ Part# 700510905, IP PHONE 9608G 4PK

♦ Part# 700510904, IP PHONE 9611G GLOBAL 4 PK

June 11^th, 2019 -OR- While Quantities Last:

♦ 700505424, IP PHONE 9608G

♦ 700507946, IP PHONE 9608G (TAA)

♦ 700504845, IP PHONE 9611G GLOBAL

♦ 700507948, IP PHONE 9611G GLOBAL (TAA)

Avaya’s Migration Strategy – J169/J179 IP Phones:

Customers considering purchasing or that have previously purchased the Avaya 9608G IP Desk Phones should consider the Avaya J169 IP Phone as a replacement.

Customers considering purchasing or that have previously purchased the Avaya 9611G IP Desk Phones should consider the Avaya J179 IP Phone as a replacement.

Avaya J169/J179 IP Phones offer:

♦ Avaya Aura Advanced SIP Telephony (SIP-AST) features on Avaya Aura

♦ Avaya H.323 features with both Avaya Communication Manager and Avaya IP Office

♦ Avaya Advanced SIP features with Avaya IP Office

♦ Standards-Based SIP operation with selected Open SIP platforms.

End of Support Schedule:

♦ End of Manufacturer Support for SOFTWARE – June 11^th, 2022

♦ End of Manufacturer Support for HARDWARE – June 11^th, 2022

♦ Last day to purchase a new Avaya services contract – June 11^th, June 2023

♦ Targeted End of Services Support – June 11^th, 2025

Avaya End-of-Sale Notices: http://support.avaya.com

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.