Support

We understand how important voice and data “up time” is to your organization, so we guarantee  response times for our Warranty, Maintenance and Support Agreement customers.

Repair (Critical Outage*)

• 2 hours by phone or remote access
• 4-hours on-site

Repair (Non-Critical Outage)

• 2 hours by phone or remote access
• Next business day on-site

Moves, Adds & Changes (MAC)

• 24 to 72 hours

*Critical Outage Defined: Complete system(s) failure, No incoming/outgoing calls, Failure of 50% of stations, Failure of 25% of trunks

Our Support options are:

• ECS Support Agreements for Avaya systems
• Manufacturer Support Agreements
• Time & Materials On-Call Repair (remote and/or on-site)
• Move, Add, Change (MAC) (remote and/or on-site)
• Help Desk Support
• System Admin Training
• End-User Training