Video Surveillance systems are a great way to Protect your Home or Business.

DVR -VS- NVR:

Digital Video Recorder (DVR) is “Analog” and runs over Coaxial Cable. (Yesterday’s/OLD Technology)

Network Video Recorder (NVR) is IP and runs over CAT5e/CAT6 Cabling. (Current Technology using the same cabling as PC’s Printers, Routers, Firewalls, IP Phones, etc.)

IP -VS- Analog:

The largest trend in Video Surveillance today is the move from Analog (Coax) Cameras to IP (CAT5e/CAT6) Cameras. While all surveillance cameras are digitized to view and record on computers, ONLY IP Cameras Digitize the Video Inside the Camera. More importantly, IP supports Megapixel while Analog does not. This is rapidly driving the adoption of IP within the professional market.

Storage:

Local Storage would be using a DVR/NVR. Remote Storage would be using Storage in the Cloud Some Video Surveillance systems use Local Storage on a DVR/NVR and offer “Optional” Cloud Storage back-up for a monthly fee.

Viewing Video:

Local Viewing can be accomplished by connecting the DVR/NVR to a Monitor along with a Mouse. Some DVR/NVR’s come with a “TV-Like” Remote Control to control playback. If the DVR/NVR is connected to your “Network”, you should be able download a viewing application to your PC, Laptop, or Tablet and view from them.  Most newer systems offer Mobile applications that can be downloaded to your smartphone for remote viewing. (this requires that your DVR/NVR be connected to the internet)

Video Resolution:

4K Ultra-High-Definition (UHD) has a considerably Higher Resolution than 1080P High-Definition (HD) video. 4K resolution is exactly 3840 x 2160 pixels, while 1080P consists of only 1920 x 1080 pixels.

4K/8-Megapixel (MP) Ultra-High-Definition (UHD) = 3,840 X 2,160 Image size in pixels

2K/4-Megapixel (MP) Super-High-Definition (HD) = 2,560 X 1,440 Image size in pixels

1080P Full-High-Definition (HD) = 1,920 X 1,080 Image size in pixels

720P High-Definition (HD) = 1,920 X 1,080 Image size in pixels

► With Higher Security Camera Resolution, you will Obtain Better Image Quality and Details.

► 4K/8MP UHD Security Cameras Deliver Sharper and Clearer Images than 2K/4MP HD, 1080P HD and 720P HD security cameras.

► 4K/8MP UHD Security Cameras generally have a Wider Field of View (FOV) than 2K/4MP HD, 1080P HD and 720P HD security cameras.

ECS is a Video Surveillance Sales & Service company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS has offices in Oregon & Washington

Greater Seattle Metro Area, Northwest, Central, & East  Washington State

Efficient Communication Solutions, Inc. (ECS)

3702 West valley Highway North, Suite 302, Auburn, WA 98001

Main: 253.886.5400

Customer Service: 253.886.5444

Email: service@goecs.com

Greater Portland Metro Area, Central, South, & Eastern Oregon

Southwest Washington State

Efficient Communication Solutions, Inc. (ECS)

15800 SE Piazza Avenue, Suite 102, Clackamas, OR 97015

Main/Customer Service: 503-658-8500

Email: service@goecs.com

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR. We sell new Avaya IP Office telephone systems.  We service ALL Avaya, Legacy AT&T, Legacy Lucent Technologies telephone systems.

ECS also sells and/or services the following:

• Low Voltage Cabling
• Firewalls
• Ethernet Switches
• Circuit Extensions
• WiFi (Wireless Networks)
• CCTV (Video Surveillance)
• Point of Sale (POS)
• Overhead Paging
• ShopperTrak

We also sub-contract to multiple regional and national companies to provide local technicians for on-site work installing and servicing a variety of voice/data equipment.

Avaya Call Reporting (ACR) provides a scalable call reporting and contact center solution for small and midsize businesses.

ACR provides the capabilities needed to manage IP Office phone systems and deliver a better customer experience.

Avaya Call Reporting is a modular solution that helps small and midsize businesses to begin with a standard call reporting license and add real-time reporting, contact center and call recording modules as their contact center requirements evolve.

Overview

► Realtime Agent

► Agent Desktop

► Contact Center

Realtime Management

Avaya Call Reporting:

► Unlimited Wallboards

► Agent State Controls

► Queue Call Controls

► Skills Management

► Queue Management

Agent Desktop

Desktop Application:

► Customizable Displays

► Reason Codes

► Skill Enablement

► Screen Pop – API for CRM

► Account Codes & Notes

Skills and QCB

► Easy Setup

► Custom Queue Announcements

► Queue Callback Strategy (Reserve Agent & Wait in Queue)

► Digit Actions (Menu Options)

► Cradle to Grave Reporting

Multichannel Agent

► Multichannel license

► Webchat (Chat Options Per Skill, Custom Chat Display, Code Snippet for Chat, & Cradle to Grave Reporting)

Voice Bundle

► Multichannel Agent – Webchat

Overview:

► Skills Based Routing

► Queued Callback

► Web Chat

► Integrates seamlessly into Cradle to Grave and Standard Reports

Features and Benefits

Real-Time Monitoring: Unlimited configurable wallboards and up-to-the-second agent state visibility provide real-time contact center metrics.

Historical reports: 60 out-of-the-box reports help you measure performance and identify and pursue improvement opportunities.

Multichannel Contact: Customers can interact with businesses via voice calls and web chat.

Skill-Based Routing: Intelligent routing of customers based on skill group and proficiency.

Queue Call Back: Empowers customers to request a call back while maintaining their original position in queue.

Agent Desktop: Track agent productivity with reason codes and empower them to collaborate with supervisors via presence utility.

Call Recording: – Call recording and playback integrated with cradle-to-grave reporting.

Deployment Options: – ACR can be deployed on-premise and via Partner Cloud Powered by Avaya.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Point-to-Point Wireless Networks are usually deployed between two locations that are in clear Line of Sight (LOS) with each other in other to maximize the performance of the wireless link.

Point-to-Point Wireless (P2P) is a communications connection between two nodes or endpoints. The two units communicate using either Time-Division Multiplexing to allow for Bi-Directional Traffic Flow. For fixed links, this can involve use of high gain directional antennas which enables long distance and high capacity links.

Installing a Point-to-Point Wireless Network can facilitate interconnecting two buildings connecting two IP Ethernet networks without trenching the area. This Point-to-Point Wireless Ethernet solution is very often used in campus environments or to connect two buildings sitting on two different sides of a street, railway, or river.

Point-to-Multipoint Wireless Networking (P2MP, PTMP or PMP): Point-to-Multipoint Wireless Networking is wireless communications accomplished via a distinct type of one-to-many connection, providing multiple paths from a single location to multiple locations.

When installing a Point-to-Multipoint Wireless Network, a central antenna or antenna array broadcasts to several receiving antennas and the system uses either Frequency Division Multiplexing or Time-Division Multiplexing to allow for Bi-Directional Traffic Flow.

Typically, wireless links are used for outdoor/multi-building applications, so the typical deployment includes outdoor access points with directional antennas. However, omni-directional antennas can be used at the root node, if multiple remote nodes are deployed in different directions.

Point-to-Point & Point-to-Multipoint Wireless Networks are often used for Voice, Data, and/or Video Security applications. Usually when the cost of Aerial or Buried Copper/Fiber is very prohibitive, or not an option at all.

ECS is a Wireless Networking company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Low Voltage Cabling is one of the most critical AND misunderstood elements of a voice and/or data network

ECS specializes in designing, installing, and maintaining Copper or Fiber Optic Low Voltage Cabling solutions for voice and/or data in Washington & Oregon

ECS is a Licensed, Bonded, Insured Low Voltage Contractor in Washington & Oregon.

We design, install, & maintain:

• ♦ CAT5e Copper
• ♦ CAT6 Copper
• ♦ CAT6A Copper
• ♦ Coaxial Copper
• ♦ Single-Mode Fiber
• ♦ Multi-Mode Fiber
• ♦ Network Equipment Cabinets
• ♦ Floor-Mount Equipment Racks
• ♦ Wall- Mount Equipment Racks
• ♦ Patch Panels
• ♦ Wire Management
• ♦ Cable Tray Systems
• ♦ Point to Point Wireless
• ♦ Point to Multi-Point Wireless
• ♦ WiFi

Some of our service are:

• ♦ Cabling Site Surveys
• ♦ Cabling Installation
• ♦ Cable Testing
• ♦ Cable Certification
• ♦ Cable Labeling
• ♦ Cable Troublshooting
• ♦ Providing As-Built Drawings
• ♦ DEMARC Extensions
• ♦ Wi-Fi Network Installation
• ♦ Network Extension over Wireless
• ♦ Multimedia & Audio/Video Installation
• ♦ Video Security Cable Installation

A well planned and organized structured cabling system that delivers maximum performance and reliability with clear labeling and efficient wire management will save your business a great deal of money over time.

We make sure you can easily find the ports you are looking for, and have the peace of mind that when troubleshooting a network issue, it’s not the cabling. We achieve our results by strictly adhering to EIA/TIA standards and BICSI best practices.

ECS is Low Voltage – Structured Cabling Solutions provider located in Seattle, WA & Portland, OR.

ECS also provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.