Comprehensive Next-Generation Firewall Protection Against An Array Of Attacks!

Overview
Utilizing the same architecture found in the flagship SuperMassive Next-Generation Firewall line which was initially developed for the most demanding carriers and enterprises, the Dell SonicWALL Network Security Appliance (NSA) Series delivers that same enterprise-class security and performance while also providing Dell’s acclaimed expertise in delivering ease of use and high value to small and medium-size organizations.

Next-Generation Firewall Security
A suite of tools, including intrusion prevention, gateway anti-virus, and anti-spyware plus application intelligence and control, offer granular control through application blocking, bandwidth management and more. Additional security and connectivity capabilities such as IPSec VPN, SSL VPN, content filtering, anti-spam and enforced client anti-virus make the NSA Series a comprehensive and powerful all-in-one security solution.

Multi-Core Architecture
Single-core and ASIC processors may have been sufficient for the design of traditional stateful firewalls. But NSA Series appliances go above and beyond, with a multi-core design to help ensure that the deep packet inspection provided by the Dell SonicWALL Next-Generation Firewall can scale with your expanding organization. As many as 24 cores spread the network load evenly and protect against extreme performance degradation often present in other technologies when exposed to heavy traffic conditions and malicious content.

Deep Packet Inspection Technology
Proprietary Dell SonicWALL Reassembly-Free Deep Packet Inspection (RFDPI) technology offers extremely high scalability and performance suitable for even the most demanding environments. RFDPI scans traffic on every port, on every protocol and in any direction to provide ultimate visibility and control. The unique design of the RFDPI engine allows it to inspect every byte of a connection—and up to hundreds of thousands of simultaneous connections—in order to categorize application traffic and protect against internal and external threats at both the application and network layer.

Lowered Complexity & Cost
Along with superior power efficiency, Dell SonicWALL NSA Series appliances lower the total cost of ownership by reducing complexity and the time necessary to configure, deploy and maintain security solutions. An intuitive GUI and powerful set-up wizards make it easy to quickly set up and fine-tune network policies, application rules, VPN connections and more.

NSA Model Lineup:
NSA 6600
NSA 5600
NSA 4600
NSA 3600
NSA 2600
NSA 2400
NSA 250M
NSA 220

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at 253.886.5400 or 503.658.8500, or visit us on the web at www.GoECS.com

Want to learn more?
www.sonicwall.com/us/en/products/NSA_Series.html
www.GoECS.com

Security & Performance, Hand in Hand!

Overview
The new Dell™ SonicWALL™ TZ Series is the most secure Unified Threat Management (UTM) firewall for small businesses, retail deployments, government organizations, remote sites and branch offices. Unlike consumer-grade products, the TZ Series delivers the most effective anti-malware, intrusion prevention, content/URL filtering and application control capabilities along with the broadest most secure mobile platform support for laptops, smartphones and tablets. It provides full deep packet inspection (DPI) at very high performance levels, eliminating the network bottleneck that other products introduce, and enabling organizations to realize increased productivity gains. The TZ Series is the most secure, sophisticated and widely-deployed security platform on the market today.

Comprehensive Security
The Dell SonicWALL TZ Series advances UTM protection by combining intrusion prevention, gateway anti-virus, anti-spyware, content/url filtering, enforced client anti-virus, and anti-spam services. Additionally, the Dell SonicWALL application intelligence and control feature in the TZ 215 ensures that bandwidth is available for business-critical applications while throttling or blocking unproductive applications. The TZ 215 also offers advanced application traffic analytics and reporting for deep insight into bandwidth utilization and security threats.

Higher performance Protection
Many consumer-grade solutions lack the processing power and security sophistication to scan traffic for all threats without slowing down the network. Unlike these consumer solutions, the TZ Series utilizes patented Dell SonicWALL Reassembly-Free Deep Packet Inspection® (DPI) technology1 to examine traffic simultaneously across all ports without introducing latency to the network. As a result, organizations are not required to make a choice between advanced DPI security and network performance. With the TZ Series, they can have both.

Flexible Remote Access
The TZ Series includes additional advanced networking features such as IPSec and SSL VPN. The TZ Series is the only available UTM firewall that provides native VPN remote access client for Apple® iOS, Google® Android™, Windows, Mac OS and Linux. This unique client also supports Clean VPN™, which decontaminates threats from VPN traffic. Providing the most secure support for mobile platforms, only Dell SonicWALL delivers full malware scanning of SSL encrypted traffic and application control for Android and iOS devices.

Secure Wireless Connectivity
The TZ Series also provides Clean Wireless, combining UTM with high-speed 802.11n wireless to encrypt traffic while also ensuring the integrity of all traffic passing through. In addition, the TZ Series offers an option for 3G2 wireless WAN and analog modem connectivity for use as the primary or failover connection.

Breakthrough Simplicity
Easy to understand and easy to use, The TZ firewall solution is built upon the industry’s most advanced object-based management operating system—SonicOS. Thanks to this intuitive interface, you don’t have to sacrifice ease of use for power. Now, distributed enterprises and SMBs can experience enterprise-class high-performance protection at a lower total cost of ownership.

SonicWALL TotalSecure
Every TZ Series appliance is also available as a Dell SonicWALL TotalSecure solution, a convenient and affordable solution that combines the hardware and all the services needed for comprehensive network protection from a wide range of network threats—including viruses, spyware, worms, Trojans, keyloggers and more.

SonicWALL – TZ Series Model Lineup
The TZ Series (TZ 105, TZ 205, & TZ 215) provide intelligent protection, business-class performance, advanced networking features and configuration flexibility in an affordable desktop appliance that’s easy to set up, operate and manage.

Available TZ Models:
TZ 105
TZ 205
TZ 215

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at 253.886.5400 or 503.658.8500, or visit us on the web at www.GoECS.com

Want to learn more?
www.sonicwall.com/us/en/products/TZ_Series.html
www.GoECS.com

How about the cost and effectiveness of seven plus cameras in one single unit ?  That’s what a 360 degree view camera can do for you.

Placed in the middle of a room on the ceiling, these single lens cameras record a 360 degree viewing area with a hemispheric fisheye lens.  Then, with recording software, you can actually break up the image into individual outlooks so they look like multiple cameras. They are IP based and bring that same level of flexibility that all network cameras do: viewing from anywhere, viewing from multiple devices, network storage, etc.

That’s one camera, complete view, doing the work of multiple cameras, depending on ceiling height and room angles.  These would work best in restaurants and retail stores, or other open space formats.  The cameras can be costly with top models ranging from approximately $600 to $1400.  But, since it can take the place of multiple cameras, with multiple cable runs, lengthy installation times, could be considerably cheaper for the business owner.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP.

(Article by Charles Bressler – ECS Account Manager)

For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

You wouldn’t want to buy your data and phone equipment out of the trunk of a car.  And, you wouldn’t want it installed by some kid who “knows a little about taking a computer apart”, right?

You spend a lot of your company’s budget to get the best system and products for your business, so, you deserve to have them be authentic, quality products and installed by the best qualified technicians.

Here is a check list to help verify you are getting your money’s worth:

Make sure the technician or engineer who installs your equipment is fully trained and certified on the product they are installing. 

You wouldn’t hire a plumber to install and electrical outlet, right?  It’s better to have someone who truly understands the system, has been through a certification process and has the right training to properly install your new equipment.

Verify the vendor you choose is authorized by the manufacturer to sell the equipment they are installing. 

There are lots of contractors out there selling systems they are not authorized to sell. Check their status with the manufacturer.  This could really impact your warranty status and void any claims you might need should the system falter.  It will also impact your ability to reach higher levels of technical support should it become necessary.

Check the references of the system you are purchasing.
There are a lot of little start up phone systems and hosted services out there.  Find out how long they have been in business, how many systems are out there and look at some case studies.  Any manufacturer worth their salt will be able to provide this information readily.  Be leery of any manufacturer that hasn’t been in business for very long.  Flashing lights and bells & whistles are cool, but if they don’t work consistently with how you need the system to perform specifically for you, they are worthless.

Know what features you need, and what features you want ahead of time.

If you have questions, ask them!  Knowledge is power.

Get it in writing and don’t sign off until you get everything agreed upon.

Verify the products you receive are new and not “re-manufactured” or used unless already agreed upon.

Read the fine print and verify that you have taken care of all your responsibilities for the install.

Check the references of the installation company.

How long have they been in business?  How many people do they have for a support staff?  What are their emergency protocols?  Have they sold any like systems?  DO call their reference list.

There are a lot of horror stories out there.

Protect yourself and don’t blow the budget on something that doesn’t work for your business.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP.

(Article by Charles Bressler – ECS Account Manager)

For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Capacities

Basic Edition
• Total Endpoints – 100
• Total Trunks – 64
• Total Auto-Attendant – 9
• Total SIP Channels – 20
• Total H.323 Trunks (Multi-site Networking) – N/A
• Total T1/E1 (Circuits) – 1
• Total BRI Channels – 12
• Total Analog Trunks – 32
• H.323 Phones – No
• SIP Phones – No
• Avaya Digital – Yes
• BCM/Norstar Digital – Yes
• ETR/PARTNER – Yes
• Analog – Yes
• Multisite Networking – Networked Locations – N/A
• Total Networked Users – N/A
• Audio Conferencing – Ports per chassis – 64
• Ad Hoc – Yes
• Secure Meet Me – No

Essential Edition
• Total Endpoints – 384
• Total Trunks – 240
• Total Auto-Attendant – 40
• Total SIP Channels – 128
• Total H.323 Trunks (Multi-site Networking) – 128
• Total T1/E1 (Circuits) – 8
• Total BRI Channels – 32
• Total Analog Trunks – 204
• H.323 Phones – Yes
• SIP Phones – Yes
• Avaya Digital Phones – Yes
• BCM/Norstar Digital Phones – Yes
• ETR/PARTNER Phones – No
• Analog Phones – Yes
• Multisite Networking – Networked Locations – 32
• Total Networked Users – 1,000
• Audio Conferencing – Ports per chassis – 128
• Ad Hoc – Yes
• Secure Meet Me – No

Preferred Edition
• Total Endpoints – 384
• Total Trunks – 240
• Total Auto-Attendant – Unlimited
• Total SIP Channels – 128
• Total H.323 Trunks (Multi-site Networking) – 128
• Total T1/E1 (Circuits) – 8
• Total BRI Channels – 32
• Total Analog Trunks – 204
• H.323 Phones – Yes
• SIP Phones – Yes
• Avaya Digital Phones – Yes
• BCM/Norstar Digital Phones – Yes
• ETR/PARTNER Phones – No
• Analog Phones – Yes
• Multisite Networking – Networked Locations – 32
• Total Networked Users – 1,000
• Audio Conferencing – Ports per chassis – 128
• Ad Hoc – Yes
• Secure Meet Me – Yes

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Basic Edition
• Key System Functionality
• Ad hoc Conferencing (64-Party)
• Basic Embedded Messaging
• Auto-Attendant
• Hunt Groups/ACD

Essential Edition
• IP PBX Functionality
• System Networking
• Ad hoc Conferencing (64-Party)
• Call Twinning to Mobile
• Basic Embedded Messaging
• Auto-Attendant
• Flare Experience for Windows or iPad – Basic Call Control

Preferred Edition
• IP PBX Functionality
• System Networking
• System Networking
• Ad hoc Conferencing (64-Party)
• Secure “Meet Me” Conferencing
• Call Twinning to Mobile
• Basic Embedded Messaging
• VoIP using Wi-Fi/3G/4G
• IM, Presence, Directory
• Conference Controls
• Call Recording
• Storage in Voicemail
• Advanced Archiving/Retrieval
• Flare Experience for Windows or iPad – Basic Call Control
• IM, Presence, Directory
• Conference Controls
• Integrated Videoconferencing2
• Web Portal – Make/Receive Calls
• IM/Presence/Directory
• Conference Controls
• Basic Embedded Voicemail
• Voicemail Pro
• Auto-Attendant
• IVR
• Hunt Groups/ACD

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Collaboration options (Editions) tailored to fit your business needs

When it comes to business collaboration systems, one size does NOT fit all. Every company operates differently and has unique communication needs. Avaya IP Office provides you with options, so you can tailor your collaboration system to best fit your business requirements. When installed on the IP 500 V2 appliance, IP Office has 4 editions to choose from that provide communications capabilities from the basic to the more advanced.

Basic Edition
Avaya IP Office Basic Edition is the ideal solution for small enterprises to add more productivity with a professional touch. IP Office Basic Edition delivers what small and growing businesses need most in today’s competitive environment with the flexibility, sophistication and expandability of our award-winning IP Office

• Embedded voicemail – A range of choices that enable staff to stay connected regardless of where they are. Retrieve voicemail messages from the keypad on any telephone or through the context-sensitive display on an Avaya display phone

• Voicemail to email – Retrieve voice messages via email (voice messages show up just like an email) from a single inbox for fast and efficient access to information.

• Call forwarding – Forward calls to your office directly to your mobile or home phone so calls are never missed, even when out of the office.

• Messaging, conferencing, and more – Automatically receive notification and listen to voice messages when out of the office. Quickly set up ad hoc conference calls with up to 64 participants to enable cost-effective collaboration.

• Automated attendant – Customized caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

• Dial by name – Callers can easily identify who they want to connect with by simply typing the name on their phone keypad.

• Choose your connection – IP Office Basic Edition supports analog lines, PRI/ T1; and newer IP-base technologies such as SIP (Session Initiation Protocol) trunking, which can provide significant cost savings.

Essential Edition
The IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition adds to the functionality of Basic Edition to provide the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

• One number access – Provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

• Dial by name/extension – Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.

• Automated-attendants – Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or

Preferred Edition
IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration.

IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

• Web-based access for office collaboration – Click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail

• Rich collaboration for remote workers – Turn home phones (or any other phone) into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. Stay connected with your colleagues with IM, presence, and directory access just as if you were in the office. All with no end-user software to install or maintain.

• Mobile access for office collaboration – Extend office phones to iPhone or Android smartphone. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple click in an email is all it takes to download, install, and configure the application on smartphones.

• Secure “Meet Me” conferencing – Built-in 128-party conferencing means all users can host their own password-protected conference bridge (up to 64-parties per conference) to enhance collaboration. Host a multitude of calls simultaneously.

• Integrate with the applications your business already has – If your company uses Microsoft Lync or Outlook, or uses Salesforce.com, then Avaya IP Office can embed communications within them while maintaining the application’s interface and experience.

• Call Recording – Recording of incoming or outgoing calls is built-in. Set the frequency of recorded calls (all calls, a percentage of calls), or push a button to record calls on-demand. Send recordings directly to voice/email mailboxes for forwarding via email.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services to customers equipped with SIP-based private branch exchange (IP-PBX)

Session Initiation Protocol (SIP) trunking is the use of voice over IP (VoIP) to facilitate the connection of a private branch exchange (IP-PBX) to the Internet.

In effect, the Internet replaces the conventional telephone company/telephone line, allowing a company to communicate with landline and mobile telephone users worldwide. (SIP is an IETF standard for initiating interactive multimedia user sessions)

In order to take advantage of SIP trunking, an enterprise must have an IP-PBX that connects to all internal end users and an Internet telephony service provider (ITSP) or a gateway that serves as the interface between a NON IP-PBX and the ITSP.

The MAIN Result of utilizing SIP Trunks is Reduced Overall Cost and Enhanced Functionality & Reliability.

With SIP trunking, subscribers can:
•Initiate and receive local calls
•Initiate and receive long-distance calls
•Make emergency calls (911)
•Access directory assistance
•Connect to landline and mobile telephone sets

For enterprises wanting to make full use of their installed IP-PBXs and not only communicate over IP within the enterprise, but also outside the enterprise a SIP trunk provided by an Internet Telephony Service Provider (ITSP) to connect to the traditional Public Switched Telephone Network (PSTN) network is the solution. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider on the Internet.

SIP trunks can offer significant cost-savings for enterprises, eliminating the need for local PSTN gateways or costly T1/PRIs.

There are three components necessary to successfully deploy SIP trunks: a PBX with a SIP-enabled trunk side, an enterprise edge device understanding SIP and an Internet telephony or SIP trunking service provider.

The IP-PBX (telephone system)
In most cases the PBX is an IP-based PBX, communicating with all endpoints over IP, but it may just as well be a traditional digital or analog PBX. The sole requirement is that an interface for SIP trunking connectivity is available.

The enterprise border element (Firewall)
The PBX on the LAN connects to the ITSP via the enterprise border element.The enterprise edge component can either be a firewall with complete support for SIP or an edge device connected to the firewall, handling the traversal of the SIP traffic.

The ITSP
On the Internet, the ITSP (Internet Telephone Service Provider) provides connectivity to the PSTN (Public Switched Telephone Network) for communication with mobile and fixed phones.

AccessLine is our preferred ITSP.

About AccessLine
For over 20 years, AccessLine Communications has been meeting the exacting communications quality standards of Fortune 50 companies like IBM, Hewlett Packard, Standard Register, Federal Express, Sun/Oracle, and Internap. Now, AccessLine offers this proven network performance to you.

Intermedia acquired AccessLine
On August 30th 2013, Intermedia completed its acquisition of AccessLine, your leading provider of cloud-based phone and voice services.

About Intermedia:
Intermedia is the premier provider of cloud services to small and mid-sized businesses. Delivered from Intermedia’s secure datacenters, these services include hosted Microsoft Exchange email, VoIP telephony, instant messaging, file management, security, backup, support for the full range of smartphones and tablets, and more. The company’s proprietary cloud infrastructure assures high reliability, and a certified support team is available around the clock. Intermedia also empowers thousands of partners – including managed service providers and select Fortune 500 companies – to sell cloud services. Founded in 1995, Intermedia was the first company to offer business-class cloud email and now has 600,000 premium hosted Exchange mailboxes under management — more than any other provider.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.Intermedia.com
www.accessline.com
www.GoECS.com

Collaboration applications to keep all your associates productive, efficient and connected.

IP Office User Productivity Solutions – the Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of communications capabilities to every associate in your organization.

Every worker has unique communications needs that are mainly driven by where and how they work. Office workers are primarily at their desks. Mobile associates need to connect wherever they happen to be. Remote workers want to collaborate with the same capabilities they would have in a company office. IP Office User Productivity Solutions – the Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of communications capabilities to every associate in your organization.

Basic User:
For users who need simple yet necessary communications capabilities, the Basic User solution is the answer. They can make and receive calls, place calls on hold, access basic voicemail, transfer calls and more. The Basic User Solution also is ideal for phones in common walk-up areas of your facility such as lobbies, waiting rooms, and cafeterias.

Avaya can take your office employees’ productivity to a higher level.

Office Worker:
The Office Worker application puts deskbound associates in the communications driver’s seat. Whether in the main office, remote/satellite facility or working from home — users receive a host of time-saving features that speed collaboration and accessibility. They can click-to-call, IM, see the presence of colleagues, access corporate directories, control conference calls, and more, right in the desktop applications they already use, like Microsoft Outlook or Lync, and web browsers.

Power User:
The ultimate in communications accessibility, the IP Office Power User application builds upon the Office Worker application to enable employees to be as productive as possible in virtually any location or circumstance. Armed with a laptop, iPad, iPhone, or Android smartphone, users can make voice or video calls, conduct and control audio conferences, view colleagues’ presence, instant message (IM) with contacts inside and outside the company, and much more. Want to empower your key associates with the tools to keep them working at maximum productivity and efficiency? The IP Office Power User application is the solution.

Taking Care of Business: IP Office Power User in Action
Being there when an important customer has a critical issue can make all the difference in the relationship. When a key customer calls the dedicated vendor service manager, who may be on the road between clients, the IP Office Power User application enables the call to ring on both the service manager’s office and mobile phone. Using the geo-location and presence features of Power User, the Service Manager locates the tech closest to the customer. With a quick IM session right from an iPhone or Android smartphone to confirm availability, the service manager can quickly call the customer back to confirm the appointment for later that morning. That’s how the Power User application helps keep communication and collaboration flowing without a hitch.

Power User — enables workers to be more responsive, provide better service, and improve customer loyalty.

If you want to empower your key associates with the tools to keep them working at maximum productivity and efficiency, then the IP Office Power User application is the solution.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.ecsolutionz.com

To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

For more information please visit www.avaya.com or www.GoECS.com

Avaya IP Office is a simple, powerful collaboration solution for small to midsize companies offering increased scale, flexible deployment options, simplified management, and support for enterprise branch deployments.

A PLATFORM FOR GROWTH
Avaya IP Office 9.0 software easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations. Providing a seamless collaboration experience for voice, video, and mobility, IP Office delivers exceptional value and low total cost of ownership.

FLEXIBLE DEPLOYMENT OPTIONS
IP Office 9.0 adds virtualized software as an option, enabling deployment on a customer-supplied server running VMware vSphere 4.x or 5.x software. Virtualized IP Office software is packaged in a single OVA format that can be ignited as a primary, secondary, expansion, Avaya one-X® Portal, or applications server. IP Office software can now run inside a virtual machine, on a dedicated server, an appliance, or a combination of these, adding flexibility while enabling customers to match
the deployment method to their infrastructure plans and objectives.

SIMPLIFIED MANAGEMENT
IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to primary, secondary, expansion, and application servers, along with solution-wide user management, back-up, restore, and upgrades, simplifying management while reducing administrative overhead.

SUPPORT FOR THE ENTERPRISE BRANCH
IP Office 9.0 supports multiple branch office deployment options. IP Office can be installed in a standalone, independent branch or be connected to the Avaya Aura® network in distributed and centralized branch modes, based on the need for specific features and applications in each branch location.

PART OF A COMPLETE COLLABORATION SOLUTION
Avaya surrounds its proven Avaya IP Office collaboration software platform with Avaya networking, security, video, and support, plus third-party applications, enabling your Avaya partner to deliver a comprehensive solution for your midsize company from a single source – designed to work together – reducing integration risk while speeding return on investment.

AVAYA VIDEO COLLABORATION FOR IP OFFICE
Video collaboration helps build relationships, increasingly important as workers become more mobile and more distributed. The Avaya Video Collaboration Solution for IP Office is the only video solution for midsized companies that combines desktop, mobile, and HD room-based video collaboration in a simple, yet affordable package.

AVAYA ERS 3500/4800 SERIES SWITCHES
Deploying a collaboration solution can impact your network. Unique provisioning capabilities in Avaya Ethernet Switches – designed to work with IP Office – make it easy to add secure, reliable, full-featured network connectivity and power with a low overall total cost of ownership. With Avaya on Avaya, your workforce will enjoy the collaboration experience they expect.

AVAYA SESSION BORDER CONTROLLER
Securing unified communications beyond the borders of the business requires an approach that is different from securing data. An Avaya Session Border Controller provides comprehensive security for SIP trunks, secures remote connections without a VPN, encrypts remote connections to prevent eavesdropping, and helps guard against denial of service attacks, call hijacking, and toll fraud.

INTEGRATED FOR SUCCESS
Organizations often struggle with UC deployments and with updates needed in networking and security to support the new applications. By offering a proven, well-integrated collaboration solution from a single vendor, that is easy to deploy, use, and manage, Avaya and its partners help reduce integration risk and delays, speed time to results, and lower total cost of ownership.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.ecsolutionz.com

To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

For more information please visit www.avaya.com or www.GoECS.com