Basic Edition
• Key System Functionality
• Ad hoc Conferencing (64-Party)
• Basic Embedded Messaging
• Auto-Attendant
• Hunt Groups/ACD

Essential Edition
• IP PBX Functionality
• System Networking
• Ad hoc Conferencing (64-Party)
• Call Twinning to Mobile
• Basic Embedded Messaging
• Auto-Attendant
• Flare Experience for Windows or iPad – Basic Call Control

Preferred Edition
• IP PBX Functionality
• System Networking
• System Networking
• Ad hoc Conferencing (64-Party)
• Secure “Meet Me” Conferencing
• Call Twinning to Mobile
• Basic Embedded Messaging
• VoIP using Wi-Fi/3G/4G
• IM, Presence, Directory
• Conference Controls
• Call Recording
• Storage in Voicemail
• Advanced Archiving/Retrieval
• Flare Experience for Windows or iPad – Basic Call Control
• IM, Presence, Directory
• Conference Controls
• Integrated Videoconferencing2
• Web Portal – Make/Receive Calls
• IM/Presence/Directory
• Conference Controls
• Basic Embedded Voicemail
• Voicemail Pro
• Auto-Attendant
• IVR
• Hunt Groups/ACD

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

Collaboration options (Editions) tailored to fit your business needs

When it comes to business collaboration systems, one size does NOT fit all. Every company operates differently and has unique communication needs. Avaya IP Office provides you with options, so you can tailor your collaboration system to best fit your business requirements. When installed on the IP 500 V2 appliance, IP Office has 4 editions to choose from that provide communications capabilities from the basic to the more advanced.

Basic Edition
Avaya IP Office Basic Edition is the ideal solution for small enterprises to add more productivity with a professional touch. IP Office Basic Edition delivers what small and growing businesses need most in today’s competitive environment with the flexibility, sophistication and expandability of our award-winning IP Office

• Embedded voicemail – A range of choices that enable staff to stay connected regardless of where they are. Retrieve voicemail messages from the keypad on any telephone or through the context-sensitive display on an Avaya display phone

• Voicemail to email – Retrieve voice messages via email (voice messages show up just like an email) from a single inbox for fast and efficient access to information.

• Call forwarding – Forward calls to your office directly to your mobile or home phone so calls are never missed, even when out of the office.

• Messaging, conferencing, and more – Automatically receive notification and listen to voice messages when out of the office. Quickly set up ad hoc conference calls with up to 64 participants to enable cost-effective collaboration.

• Automated attendant – Customized caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

• Dial by name – Callers can easily identify who they want to connect with by simply typing the name on their phone keypad.

• Choose your connection – IP Office Basic Edition supports analog lines, PRI/ T1; and newer IP-base technologies such as SIP (Session Initiation Protocol) trunking, which can provide significant cost savings.

Essential Edition
The IP Office Essential Edition is the ideal foundation upon which to build your IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition adds to the functionality of Basic Edition to provide the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

• One number access – Provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

• Dial by name/extension – Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.

• Automated-attendants – Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or

Preferred Edition
IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge – through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration.

IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

• Web-based access for office collaboration – Click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail

• Rich collaboration for remote workers – Turn home phones (or any other phone) into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. Stay connected with your colleagues with IM, presence, and directory access just as if you were in the office. All with no end-user software to install or maintain.

• Mobile access for office collaboration – Extend office phones to iPhone or Android smartphone. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple click in an email is all it takes to download, install, and configure the application on smartphones.

• Secure “Meet Me” conferencing – Built-in 128-party conferencing means all users can host their own password-protected conference bridge (up to 64-parties per conference) to enhance collaboration. Host a multitude of calls simultaneously.

• Integrate with the applications your business already has – If your company uses Microsoft Lync or Outlook, or uses Salesforce.com, then Avaya IP Office can embed communications within them while maintaining the application’s interface and experience.

• Call Recording – Recording of incoming or outgoing calls is built-in. Set the frequency of recorded calls (all calls, a percentage of calls), or push a button to record calls on-demand. Send recordings directly to voice/email mailboxes for forwarding via email.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services to customers equipped with SIP-based private branch exchange (IP-PBX)

Session Initiation Protocol (SIP) trunking is the use of voice over IP (VoIP) to facilitate the connection of a private branch exchange (IP-PBX) to the Internet.

In effect, the Internet replaces the conventional telephone company/telephone line, allowing a company to communicate with landline and mobile telephone users worldwide. (SIP is an IETF standard for initiating interactive multimedia user sessions)

In order to take advantage of SIP trunking, an enterprise must have an IP-PBX that connects to all internal end users and an Internet telephony service provider (ITSP) or a gateway that serves as the interface between a NON IP-PBX and the ITSP.

The MAIN Result of utilizing SIP Trunks is Reduced Overall Cost and Enhanced Functionality & Reliability.

With SIP trunking, subscribers can:
•Initiate and receive local calls
•Initiate and receive long-distance calls
•Make emergency calls (911)
•Access directory assistance
•Connect to landline and mobile telephone sets

For enterprises wanting to make full use of their installed IP-PBXs and not only communicate over IP within the enterprise, but also outside the enterprise a SIP trunk provided by an Internet Telephony Service Provider (ITSP) to connect to the traditional Public Switched Telephone Network (PSTN) network is the solution. Unlike in traditional telephony, where bundles of physical wires were once delivered from the service provider to a business, a SIP trunk allows a company to replace these traditional fixed PSTN lines with PSTN connectivity via a SIP trunking service provider on the Internet.

SIP trunks can offer significant cost-savings for enterprises, eliminating the need for local PSTN gateways or costly T1/PRIs.

There are three components necessary to successfully deploy SIP trunks: a PBX with a SIP-enabled trunk side, an enterprise edge device understanding SIP and an Internet telephony or SIP trunking service provider.

The IP-PBX (telephone system)
In most cases the PBX is an IP-based PBX, communicating with all endpoints over IP, but it may just as well be a traditional digital or analog PBX. The sole requirement is that an interface for SIP trunking connectivity is available.

The enterprise border element (Firewall)
The PBX on the LAN connects to the ITSP via the enterprise border element.The enterprise edge component can either be a firewall with complete support for SIP or an edge device connected to the firewall, handling the traversal of the SIP traffic.

The ITSP
On the Internet, the ITSP (Internet Telephone Service Provider) provides connectivity to the PSTN (Public Switched Telephone Network) for communication with mobile and fixed phones.

AccessLine is our preferred ITSP.

About AccessLine
For over 20 years, AccessLine Communications has been meeting the exacting communications quality standards of Fortune 50 companies like IBM, Hewlett Packard, Standard Register, Federal Express, Sun/Oracle, and Internap. Now, AccessLine offers this proven network performance to you.

Intermedia acquired AccessLine
On August 30th 2013, Intermedia completed its acquisition of AccessLine, your leading provider of cloud-based phone and voice services.

About Intermedia:
Intermedia is the premier provider of cloud services to small and mid-sized businesses. Delivered from Intermedia’s secure datacenters, these services include hosted Microsoft Exchange email, VoIP telephony, instant messaging, file management, security, backup, support for the full range of smartphones and tablets, and more. The company’s proprietary cloud infrastructure assures high reliability, and a certified support team is available around the clock. Intermedia also empowers thousands of partners – including managed service providers and select Fortune 500 companies – to sell cloud services. Founded in 1995, Intermedia was the first company to offer business-class cloud email and now has 600,000 premium hosted Exchange mailboxes under management — more than any other provider.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com

Want to learn more?
www.Intermedia.com
www.accessline.com
www.GoECS.com

Collaboration applications to keep all your associates productive, efficient and connected.

IP Office User Productivity Solutions – the Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of communications capabilities to every associate in your organization.

Every worker has unique communications needs that are mainly driven by where and how they work. Office workers are primarily at their desks. Mobile associates need to connect wherever they happen to be. Remote workers want to collaborate with the same capabilities they would have in a company office. IP Office User Productivity Solutions – the Basic User, Office Worker and Power User applications – can quickly and easily deliver the right level of communications capabilities to every associate in your organization.

Basic User:
For users who need simple yet necessary communications capabilities, the Basic User solution is the answer. They can make and receive calls, place calls on hold, access basic voicemail, transfer calls and more. The Basic User Solution also is ideal for phones in common walk-up areas of your facility such as lobbies, waiting rooms, and cafeterias.

Avaya can take your office employees’ productivity to a higher level.

Office Worker:
The Office Worker application puts deskbound associates in the communications driver’s seat. Whether in the main office, remote/satellite facility or working from home — users receive a host of time-saving features that speed collaboration and accessibility. They can click-to-call, IM, see the presence of colleagues, access corporate directories, control conference calls, and more, right in the desktop applications they already use, like Microsoft Outlook or Lync, and web browsers.

Power User:
The ultimate in communications accessibility, the IP Office Power User application builds upon the Office Worker application to enable employees to be as productive as possible in virtually any location or circumstance. Armed with a laptop, iPad, iPhone, or Android smartphone, users can make voice or video calls, conduct and control audio conferences, view colleagues’ presence, instant message (IM) with contacts inside and outside the company, and much more. Want to empower your key associates with the tools to keep them working at maximum productivity and efficiency? The IP Office Power User application is the solution.

Taking Care of Business: IP Office Power User in Action
Being there when an important customer has a critical issue can make all the difference in the relationship. When a key customer calls the dedicated vendor service manager, who may be on the road between clients, the IP Office Power User application enables the call to ring on both the service manager’s office and mobile phone. Using the geo-location and presence features of Power User, the Service Manager locates the tech closest to the customer. With a quick IM session right from an iPhone or Android smartphone to confirm availability, the service manager can quickly call the customer back to confirm the appointment for later that morning. That’s how the Power User application helps keep communication and collaboration flowing without a hitch.

Power User — enables workers to be more responsive, provide better service, and improve customer loyalty.

If you want to empower your key associates with the tools to keep them working at maximum productivity and efficiency, then the IP Office Power User application is the solution.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.ecsolutionz.com

To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

For more information please visit www.avaya.com or www.GoECS.com

Avaya IP Office is a simple, powerful collaboration solution for small to midsize companies offering increased scale, flexible deployment options, simplified management, and support for enterprise branch deployments.

A PLATFORM FOR GROWTH
Avaya IP Office 9.0 software easily and cost-effectively scales to 2,000 users (previously 1,000 users) at up to 32 locations. Providing a seamless collaboration experience for voice, video, and mobility, IP Office delivers exceptional value and low total cost of ownership.

FLEXIBLE DEPLOYMENT OPTIONS
IP Office 9.0 adds virtualized software as an option, enabling deployment on a customer-supplied server running VMware vSphere 4.x or 5.x software. Virtualized IP Office software is packaged in a single OVA format that can be ignited as a primary, secondary, expansion, Avaya one-X® Portal, or applications server. IP Office software can now run inside a virtual machine, on a dedicated server, an appliance, or a combination of these, adding flexibility while enabling customers to match
the deployment method to their infrastructure plans and objectives.

SIMPLIFIED MANAGEMENT
IP Office Web Manager for Server Edition provides a consolidated management view of a multi-site IP Office solution through a one-time log-in to a single URL. Web Manager allows access to primary, secondary, expansion, and application servers, along with solution-wide user management, back-up, restore, and upgrades, simplifying management while reducing administrative overhead.

SUPPORT FOR THE ENTERPRISE BRANCH
IP Office 9.0 supports multiple branch office deployment options. IP Office can be installed in a standalone, independent branch or be connected to the Avaya Aura® network in distributed and centralized branch modes, based on the need for specific features and applications in each branch location.

PART OF A COMPLETE COLLABORATION SOLUTION
Avaya surrounds its proven Avaya IP Office collaboration software platform with Avaya networking, security, video, and support, plus third-party applications, enabling your Avaya partner to deliver a comprehensive solution for your midsize company from a single source – designed to work together – reducing integration risk while speeding return on investment.

AVAYA VIDEO COLLABORATION FOR IP OFFICE
Video collaboration helps build relationships, increasingly important as workers become more mobile and more distributed. The Avaya Video Collaboration Solution for IP Office is the only video solution for midsized companies that combines desktop, mobile, and HD room-based video collaboration in a simple, yet affordable package.

AVAYA ERS 3500/4800 SERIES SWITCHES
Deploying a collaboration solution can impact your network. Unique provisioning capabilities in Avaya Ethernet Switches – designed to work with IP Office – make it easy to add secure, reliable, full-featured network connectivity and power with a low overall total cost of ownership. With Avaya on Avaya, your workforce will enjoy the collaboration experience they expect.

AVAYA SESSION BORDER CONTROLLER
Securing unified communications beyond the borders of the business requires an approach that is different from securing data. An Avaya Session Border Controller provides comprehensive security for SIP trunks, secures remote connections without a VPN, encrypts remote connections to prevent eavesdropping, and helps guard against denial of service attacks, call hijacking, and toll fraud.

INTEGRATED FOR SUCCESS
Organizations often struggle with UC deployments and with updates needed in networking and security to support the new applications. By offering a proven, well-integrated collaboration solution from a single vendor, that is easy to deploy, use, and manage, Avaya and its partners help reduce integration risk and delays, speed time to results, and lower total cost of ownership.

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.ecsolutionz.com

To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

For more information please visit www.avaya.com or www.GoECS.com

When the largest Title Company in the US decided to install an IP Office in their new location in Lake Oswego, OR, they knew they wanted it done right, so they contacted ECS.

The customer has an Avaya IP Office for their voice communications.  The Avaya IP Office 500 is a highly modular unified communications platform designed to meet the requirements of small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. With just a single model that scales from 5 users at a single site to 2,000 users across up to 32 sites, IP Office provides an unprecedented set of leading-edge communications capabilities to help employees work smarter and serve customers more effectively.

To learn more about IP Office visit
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

About ECS
ECS is an exclusive Avaya small/medium enterprise (SME) expert solution provider that sells & services; Avaya traditional telephone systems & Avaya Voice over IP (VoIP) telephone systems. ECS also installs & services voice/data cabling, IT/networking appliances, & carrier services (dial-tone & Internet access).

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

For more information please visit www.avaya.com or www.GoECS.com

ECS selected to implement an Avaya IP Office in Portland, Or to serve four (4) locations for one of the largest west coast distributors of commodity and specialty chemicals, lubricants and fuels.

When a locally owned, Chevron Signature Class Lubrication Marketer, with Product Integrity Accreditation for packaging and handling of Chevron Lubricants wanted a new fully integrated telephone system for their four offices, North Portland, OR, Northeast Portland, OR, Auburn, WA, & Phoenix, AZ, they selected ECS.

The customer selected the Avaya IP Office with AccessLine SIP Trunks, and Avaya 9608 IP Phones for their voice communications.  The Avaya IP Office 500 is a highly modular unified communications platform designed to meet the requirements of small and medium enterprises. The award-winning IP Office 500 gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. With just a single model that scales from 5 users at a single site to 2,000 users across up to 32 sites, IP Office provides an unprecedented set of leading-edge communications capabilities to help employees work smarter and serve customers more effectively.

For over 20 years, AccessLine Communications has been meeting the exacting communications quality standards of Fortune 50 companies like IBM, Hewlett Packard, Standard Register, Federal Express, Sun/Oracle, and Internap. AccessLine believes business communications shouldn’t be complicated or expensive. That’s why they built an enterprise-grade phone solution for small to mid-size businesses. The AccessLine design ensures complete fault tolerance exceeding the capabilities of even their most advanced competitors. Any-Cast IP addressing insures calls take the shortest path to reach their network. Imagine a freeway with 20 on ramps and no matter which one was taken, it would always be headed in the right direction. More access points and a secure open registration allows service to be more available and of the highest quality.

Polycom is the customer’s choice for conference room calling. In a world where conference calls with partners, vendors, remote workers and global teams are on the rise, crystal-clear conversations are a must for productive meetings. Polycom conference phones deliver superb voice quality, expansive microphone pickup, advanced audio processing, and all the features that make conference calls seem as natural as being in the same room. For clear, productive conference calls, Polycom conference phones are the industry standard and a fixture in meeting rooms worldwide.

Polycom phones:
•Ensure everyone can be clearly heard, making meetings shorter and more productive
•Enable seamless conversations.
•Deliver 360-degree microphone pickup and other group voice capabilities
•Boost meeting productivity in an affordable and effective way

The customer chose Bogen for their overhead paging needs. Bogen Communications is the leading provider of sound systems and telephone peripherals for commercial, industrial, and institutional applications the world over. The Bogen paging amplifiers will be connected to SIP Gateways at the remote sites.  The SIP Gateways will register back to the IP Office, so any extension at any office can page any location.

SAVINGS
The customer is anticipating saving thousands of dollars every month in long distance costs that they have been spending talking between offices and to customers at locations near other offices.  Now any phone at any location can call any phone at any location for free across the VoIP network.  Any phone at any location will now be able to place free calls to anywhere that is within the local calling area of any of their offices.

To learn more about IP Office visit
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com

About ECS
ECS is an exclusive Avaya small/medium enterprise (SME) expert solution provider that sells & services; Avaya traditional telephone systems & Avaya Voice over IP (VoIP) telephone systems. ECS also installs & services voice/data cabling, IT/networking appliances, & carrier services (dial-tone & Internet access).

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

For more information please visit www.avaya.com or www.GoECS.com

IP Office Server Edition Release 9 Provides Seamless Growth, Simple Management and Reduced TCO for Midsize businesses

Overview:
IP Office Server Edition is the ideal solution for midsize businesses, delivering intelligent Unified Communications, scalable growth and seamless management. Server Edition enables businesses to quickly and easily add users to an existing office or even connect a remote office, all from the central HQ. A Linux server is the heart of Server Edition, running IP Office software, Voice Messaging and Unified Communications (Avaya one-X® Portal for IP Office). Server Edition delivers true Centralized Management and Licensing for all users, across all locations, in one, intuitive, Graphical User Interface.

Deployment Options
You choose the approach that works best for your environment. Virtualize on your servers, use Avaya servers, use Avaya appliances, or use any combination of the three.

Expanded scale/capacity With a Linux server
Server Edition means seamless growth, … up to 2,000 users at a single site or across 32 locations, with support for up to 150 voicemail channels.

Centralized web-based management
Simple administration is the cornerstone of Server Edition. From the one intuitive interface, the System Administrator has one view of all users on a single site or across up to 32 locations. Using system status can, at a glance, let the Administrator know of any potential issues that could affect system performance such as over utilized trunk lines, voice ports, and bandwidth utilization.

Centralized Licensing
Server Edition holds all common licenses centrally, making it cost effective to purchase discounted license packs and easy for a System Administrator to assign user solutions to employees anywhere within the network.

Resilience built-in
Midsize businesses demand reliability, Server Edition delivers. Within a multi-site network where Server Edition is deployed across remote locations, in the unlikely event of a system outage, the IP phones with active calls stay connected, and idle IP phones simply re-register to an alternate server. Voice messaging is also critical to many businesses; Server Edition backs-up messages and greetings to an alternate Linux server.

Benefits:

Cost Effective Growth
Whether it’s adding a user or a location, Server Edition easily grows with any expanding company

Low TCO
Day to day administration of users, groups and call routing across the entire network is easy from the centralized, Graphical User Interface, speeding Moves, Adds and Changes (MAC’s)

Non-Stop Communications
The failover capabilities of Server Edition for both real time and voice messaging helps assure that businesses don’t miss a beat

Specifications:

System Components
Primary Server
• Provides call control, web portal, mobility, IM and presence, messaging, and centralized licensing in a single server
• Runs on an Avaya-provided Linux server or a customer-provided virtualized server

Secondary Server
• Provides same as Primary Server, but provides additional capacity and/or resiliency

Expansion System
• Provides additional capacity at a remote location
• Can be an Avaya-provided Linux server, customer-provided virtualized server, or an IP 500 V2 appliance

System Capacities
• Up to 2,000 users at a single site or across 32 locations
• Up to 512 SIP trunk channels per Primary/Secondary server
• Up to 256 SIP trunk channels per Expansion System
• Trunks with IP 500 V2 – 148 H.323, 240 digital, 208 analog trunks (not simultaneously)
• Up to 150 Voice Messaging ports
• 256 audio conferencing ports per server (256 parties per conference)
• Up to 300 Avaya one-X® Portal users on primary or secondary server*
• Up to 750 Avaya one-X Portal users on dedicated server*
*These cannot be combined

Feature Detail

Avaya one-X® Mobile Preferred Application
• Simplified call control – tap to call, tap to conference
• Make calls using cellular, WiFi, or 3G/4G networks
• IM, presence, and directory access keeps you connected
• Single click to administer. Single click for end user to install and configure
• Supported on Android and iOS devices (requires Power User solution)

Conference Features
• 256 party conference bridge per primary or secondary server. (up to 256 parties on a single conference)
• Unique PIN codes ensures security for conference calls
• Conference entry/exit tones; single beep on entry, double beep on exit
• Conference call recording
• Conference Call control (Available with Power User and Office Worker solutions)
• Conference Room’ automatically dials users and adds them if available ( Requires Receptionist solution)

Avaya one-X Portal for IP Office
• Point and Click call control
• Federated IM and Presence
• Integrated Directory
• Moderator controls for conference calls
• Access the same tools at home without complicated VPN requirements (Available with Power User and Office Worker solutions)

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.

For more information please visit www.avaya.com or www.GoECS.com

Intermedia’s New Numbers Show Significant Size and Rapid Growth – Establishing it as the Leading One-Stop Shop for Cloud Business Applications

The Acquisition of AccessLine further broadens Intermedia’s product offering and solidifies its position as the global leader for SMB cloud services.

Today’s IT decision makers at small and medium-sized businesses (SMBs) prefer a one-stop shop delivering cloud-based business applications. SMBs need a better and simpler IT experience, which Intermedia delivers with a tightly integrated suite of cloud services. Intermedia has become the de facto cloud solution for all SMB’s, and has truly pioneered the business cloud platform category with its Office in the Cloud™ suite of services.

In addition, Intermedia’s acquisition of AccessLine – a fast growing and profitable cloud voice services provider with $38+ million in revenue – solidifies Intermedia as the overall leader in delivering cloud email, cloud voice and a variety of critical IT services to SMBs.

Every Intermedia cloud service can be managed, provisioned and integrated through the HostPilot online control panel. End-users can also use this tool as a single sign-on point for all of their Intermedia services. HostPilot integrates securely with customers’ on-premises networks and management tools, as well as with industry-leading back-office applications, such as SalesForce.com and ConnectWise. In addition, VARs, MSPs and other partners use this console to rapidly design, customize and deploy their own private-labeled cloud offerings.

AccessLine brings a seasoned team of over 110 employees with significant experience running a large and scalable hosted PBX, SIP Trunking and related cloud voice business. AccessLine created an exceptional, efficient and flexible technology platform that delivers carrier grade service. Its products complement Intermedia’s current offering with a feature set and service capability that SMBs demand. In addition, AccessLine’s services are designed for large scale subscriber growth – from the network, to the operations and business support systems, to the team supporting it.

With the addition of AccessLine, Intermedia has more than $140 million in revenue, significant profitability and:
•More than 700,000 users and 90,000 businesses;
•25 cloud business applications delivered from 10 data centers globally; and
•600 employees globally.

“We continue to execute on our Office in the Cloud vision while increasing our leadership across multiple categories,” said Phil Koen, CEO of Intermedia. “We have complemented our cloud IT experience with AccessLine’s cloud voice experience. Through our acquisition of Accessline, Intermedia will meet and exceed the expectations of SMBs’ current and future cloud voice and IT needs, and give them all of these services under one roof.”

Doug Johnson, former CEO of AccessLine and now Intermedia’s senior vice president of voice services, is leading Intermedia’s expanded efforts to deliver many more Fortune 50 level voice communications capabilities to its SMB customers. In addition to offering a complete phone system and service from the cloud, the company offers services that extend the functionality of businesses’ existing on-premises phone solutions, and lowers their cost.

“The AccessLine team is thrilled to join Intermedia, and to help it further execute against its vision of offering a tightly integrated suite of cloud services to SMBs and the channels that serve them,” said Johnson. “Intermedia offers a broad portfolio of email, communications, collaboration and content management services – including AccessLine’s amazing voice technology. When these services are delivered from the same cloud, tightly integrated, managed using the same control panel, and provided with just one bill, one login and one source of support, our SMB customers are the ones who win.”

About Intermedia
Intermedia is the world’s largest one-stop shop for cloud IT services and business applications. Its Office in the Cloud™ delivers the essential services that SMBs need to do business – including hosted Exchange, Hosted PBX, SecuriSync file sync and share, security, mobility and more.

All of Intermedia’s services are pre-integrated for a seamless user experience. They’re all managed via Intermedia’s HostPilot® control panel, with just one login, one password, one bill and one source of support – creating tremendous cross-service efficiencies for both users and IT administrators. And they all offer enterprise-grade security, 99.999% availability and 24/7 customer care to assure a worry-free experience.

Founded in 1995, Intermedia was the first to offer hosted Microsoft Exchange. And with 90,000 customers and 700,000 users, it’s the world’s largest provider of hosted Exchange outside of Microsoft itself.

Intermedia also enables over 13,500 channel partners – including VARs, MSPs, telcos and cable companies – to sell cloud services under their own brand, with full control over billing, pricing and every other element of their customer relationships.

Intermedia’s 600 employees in 3 countries manage 10 datacenters to power its Office in the Cloud – and to assure its famous worry-free experience. Learn more at Intermedia.net.

Want to learn more?
www.Intermedia.com
www.GoECS.com

Intermedia acquired AccessLine

On August 30th 2013, Intermedia completed its acquisition of AccessLine, your leading provider of cloud-based phone and voice services.

Creating a one-stop shop for cloud IT
Intermedia is the leading cloud provider for SMBs and the partners that serve them. We’re the world’s largest third-party provider of hosted Microsoft Exchange—and now, with AccessLine, one of the world’s largest Hosted PBX providers. Our 18 years of cloud experience is complemented by AccessLine’s 20 years of voice experience.

As a combined company, Intermedia is the leading single-source provider of cloud-based services to SMBs, with nearly 550 employees supporting 700,000 users, 90,000 businesses and 13,500 channel partners.

Why the Intermedia/AccessLine combined company will be transformative.

All your essential cloud services. All under one roof.
Up until now, you’ve been forced to turn to different providers for different IT services. Your phones, email, content management, collaboration tools—they all come from different companies (or from equipment you manage yourself). This means you have multiple bills, multiple control panels, multiple logins… it’s the very definition of IT complexity.

With Intermedia, you can get all your fundamental IT needs delivered from the same vendor. Intermedia offers you a single source for phones, email, chat, file sync and share, security and mobility (to name just a few).

As a customer, this transforms how you consume and manage IT services.

How will this impact your business?
Here’s what you need to know:

•AccessLine customers. There will be no interruption of your service. You won’t have to change your phone numbers or anything else. At the same time, Intermedia will also be adding new features and enhancing your service. This includes upgrading system reliability to a 99.999% uptime Service Level Agreement and increasing the availability of technical support to 24/7 phone and email coverage.

As you can see, Intermedia/AccessLine are both maintaining and enhancing your existing service. At the same time, Intermedia will offer you many more choices:

•New services. You can add Exchange email, SecuriSync file sync and share, Lync chat and conferencing and many other cloud services.

•A single provider. With Intermedia, there’s just one bill, one control panel, one login and one source of support. You can add a whole new range of cloud services without adding any new complexity.

•Free migration. For onboarding, Intermedia’s Cloud Concierge team performs white-glove setup and migration to assure a worry-free transition.

•Expert support. For support, all Intermedia services offer 24/7 phone and email support. Intermedia will answer your calls within 60 seconds and your emails within one hour.

As the combined company moves forward, the joint R&D expertise will evolve services to anticipate and meet your changing needs. There’s a lot in the pipeline!

It’s Exciting!
Intermedia now offers the best of both worlds: the amazing quality of AccessLine’s voice services combined with the broad portfolio of IT tools from Intermedia’s cloud. Our Office in the Cloud suite now includes whole categories of services that not even Microsoft and Google offer.

What is Intermedia’s Office in the Cloud?

Intermedia’s Office in the Cloud delivers the essential communications and collaboration services you need to do business.

In addition to AccessLine’s enhanced Hosted PBX, SIP Trunking and individual Cloud Voice add-ons, Intermedia’s Office in the Cloud also includes:
• Hosted Exchange
• SecuriSync
• Lync Chat & Conferencing
• Email Archiving
• Cloud Server
• SharePoint
• And much more

Each service is fully integrated, mobile-ready and protected by enterprise-grade security.

Best of all, they’re all delivered from the same vendor and managed from HostPilot, Intermedia’s intuitive online control panel.

About Intermedia:
Intermedia is the premier provider of cloud services to small and mid-sized businesses. Delivered from Intermedia’s secure datacenters, these services include hosted Microsoft Exchange email, VoIP telephony, instant messaging, file management, security, backup, support for the full range of smartphones and tablets, and more. The company’s proprietary cloud infrastructure assures high reliability, and a certified support team is available around the clock. Intermedia also empowers thousands of partners – including managed service providers and select Fortune 500 companies – to sell cloud services. Founded in 1995, Intermedia was the first company to offer business-class cloud email and now has 600,000 premium hosted Exchange mailboxes under management — more than any other provider.

Want to learn more?
www.Intermedia.com
www.GoECS.com