You may not think of your office phone system as something that can help your business grow. But communications systems have changed, and now is the time to reap the benefits.

Many of the capabilities in a solution like Avaya IP Office were once only available to much larger companies and cost hundreds of thousands of dollars. For example, today, Avaya IP Office can provide video collaboration, sophisticated mobility capabilities, contact center solutions and more. With Avaya IP Office, these capabilities are available to much smaller companies.

Instead of just helping to communicate, today’s small business communications systems are designed to help enhance your business by helping to increase the productivity of your employees, lower your business costs, and delight your customers.

They can make such a dramatic impact on sales or customer service, they literally pay for themselves.

As the owner or manager of a small business, you have your hands full. Why add upgrading your communications system to your to do list?

The simple answer is, because it’s worth it to you and your business.

Small business communications have changed. They aren’t just for making calls and taking messages. A solution such as Avaya IP Office—one of the top-selling solutions in the world today—is designed to seamlessly integrate into your business, delivering real quantifiable benefits:

• Avaya IP Office can help small businesses grow and become more successful: streamlining operations, cutting costs, simplifying hiring and real estate decisions, enhancing customer service and much more.

• Avaya IP Office saves money: in an independent evaluation, commissioned by Avaya, the Tolly Group1 found Avaya IP Office nearly 25 percent less expensive to own and manage than its competition.

• Avaya IP Office delivers bottom line benefits: when Avaya IP Office helps lower overhead and increase sales, the benefits show up on your bottom line.

• Right now, you can upgrade and still protect your original investment: businesses with Avaya systems can take advantage of upgrade options that can provide up to 60 percent investment protection.

In some cases, companies upgrading to Avaya IP Office have found that these savings pay for the system in just a few months.

Your telephone system may be working, but could new technology increase efficiencies & sales, or lower your communication costs ?

Every technology has a useful life. The time when it performs as it was intended to and adds value to your business.

But what happens when a technology continues to operate after its useful life is over? That may be the case if you are using an older phone system. Many of these systems were purchased years ago in the pre-Internet era, before mobile phones were in every worker’s pocket. No doubt, those systems are reliable performers … but they simply were not designed to deliver the time-saving, customer-delighting, and cost-savings benefits today’s communications systems readily provide to small businesses.

Hanging on to these older systems may make it appear that you’re enjoying short-term cost savings. But the fact is you’re paying a significant opportunity cost: you are missing out on proven efficiencies, productivity and cost savings benefits that can far outweigh the value of keeping your older system.

You need to consider an AVAYA IP Office system that will enable your business to harness the power of unified communications.

The Avaya IP Office is a highly modular unified communications platform designed to meet the requirements of small and medium businesses. The award-winning IP Office provides companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. In a single, compact solution, Avaya IP Office provides an unprecedented set of leading-edge communications capabilities to help your employees work smarter and serve your customers more effectively.

ECS & Leviton Network Solutions support small, medium, & enterprise commercial networks all over Washington and Oregon with an unparalleled selection of high-performance network infrastructure products and systems.

From the server room to the break room, our proven end-to-end performance keeps people connected.

But it’s not just products that make ECS & Leviton stand out. It’s also peace of mind. We stand behind every installation. We offer industry-leading performance with unbeatable service and support throughout the life of your structured cabling system. Add in the reassurance that comes from working with a stable, licensed, insured, & bonded supplier and you get far and away the highest return on your investment.

About Leviton:
Leviton is the smart choice, providing the most comprehensive range of solutions to meet the needs of today’s commercial and industrial buildings. Leveraging more than a century of experience, Leviton helps customers create sustainable, intelligent environments utilizing its network and data center connectivity solutions. Leviton provides industry leading networking systems that help customers achieve savings in energy, time and cost, all while enhancing safety.

www.leviton.com

ECS partners with many Leading Technology Companies

Through these relationships, we provide complete end-to-end services and solutions.

Efficient Communication Solutions, Inc. (ECS) has relationships with these technology companies because we have met their rigorous requirements for technical expertise and customer satisfaction.

These partnerships are a direct result of the talent, dedication, and commitment of the ECS team including pre-sales engineering, project management, post-sales support, account management, and training.

Some of our Technology Company Partners are:
• AVAYA
• DELL – SONICWALL
• SMC Networks
• Polycom
• APC
• Comcast Business
• Intermedia
• Xima Software
• Bogen Communications
• Plantronics
• HP
• Integra Telecom
• Grandstream
• EnGenius
• TASKE Technology
• ZEACOM
• CenturyLink
• LS Networks
• Leviton
• Allen Tel Products
• Superior Essex
• General Cable
• Chatsworth Products
• Dottie
• ERICO
• CADDY
• Tii Technologies
• Porta Systems

ECS is a Washington/Oregon based Avaya Business Partner that sells, installs, services and maintains Avaya business phone systems EXCLUSIVELY.

Because we ONLY work with one brand we are truly experts at what we do. We are considered an Avaya Small & Medium Business Expert partner.

We don’t leave until your system is operating at peak performance and programmed to your specific needs and requirements. We fully train all users and system administrators so you are happy with the product we sold to you.

Unlike ALL of Avaya competitors Avaya is in one business and one business only the manufacturing, distribution and sales of telephony equipment. Other brands like Toshiba, Panasonic, and Cisco all sell multiple products. In most cases the they make thousands of different products ranging from stereo equipment to electric toothbrushes and televisions. That is why we sell only Avaya equipment. Anytime a company focuses one product they are going to be better than a competitor who sells multiple products. Phones are the lifeline of your business. Do you want a phone system made by the same company who manufactures your DVD player?

We have years of experience in the business to business service and installation of telecommunications equipment. We started ECS in 2005 and have always sold Avaya (formerly AT&T/Lucent Technologies) exclusively.

Due to today’s business environment we perform installations anywhere in the United States. 80% of our installations are in the greater Seattle, WA & Portland, OR metro areas but because many of our clients have offices outside of our service area we team with other Avaya Partners across the country. We only use certified Avaya installers and business partners that have the same standard we have in customer service and customer satisfaction.

ECS can also assist you in ordering your phone lines, T-1’s and data services from the various carriers/service providers. We represent more than multiple providers so we can navigate through the product offerings that the carriers offer and align you with the carrier that best meets your needs and requirements. One size does not fit all when it comes to carriers/service providers. Every carrier offers an array of products and services. We take an unbiased look at the carriers that offer service in your area and recommend one or more choices. Your contract is directly with the carrier and ECS only offers this as a value added service for our customers. We know what to order and how to deal with the providers which saves you a lot of time and energy trying to figure out what services you need and who to get the service from!

Efficient Communication Solutions, Inc. (ECS) is a sales, service, parts, installation, support and maintenance organization for small and medium businesses in Washington & Oregon.

ECS services companies that are looking for telecommunication services; including: standard business telephone lines, legacy AT&T or Lucent Technologies phone system equipment, internet access, voice PRI, Direct inward dials, MPLS, telephone sets, wiring, voicemail, etc

ECS also provides services for IP telephony including; unified communication, unified messaging, contact centers, call center telephony, ACD, queue, VoIP telephones, business VoIP services, SIP services, SIP deskphones, VoIP telephone systems, SIP telephone systems.

ECS assists businesses in supporting and/or upgrading their existing AT&T, Lucent Technologies, or Avaya Communication telephone systems while keeping their original investment protected as much as possible.

Some of the legacy systems that we service are:
• Partner
• Partner II
• Partner Plus
• Partner ACS
• Partner SOE
• Partner Messaging System
• Partner Mail VS
• Partner Voice Messaging PC Cards
• Merlin
• Merlin II
• Merlin Plus
• Merlin Legend
• Merlin Legend Voice Mail
• Merlin Magix
• Merlin Messaging Voice Mail
• System 25
• System 75
• Definity
• Audix Voicemail
• Definity Audix Voicemail
• Intuity Audix Voicemail

The IP Office Essential Edition is the ideal foundation upon which to build an IP Office solution.

Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

• One Number Access
Provide callers with just your office telephone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

• Dial by Name or Extension
Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.

• Automated-attendants
Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues.

With Preferred Edition, businesses can use communications to establish a competitive edge through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration. IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

• Web-Based Access for Office Collaboration
Click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail

• Rich Collaboration for Remote Workers
Turn home phones (or any other phone) into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. Stay connected with your colleagues with IM, presence, and directory access just as if you were in the office. All with no end-user software to install or maintain.

• Mobile Access for Office Collaboration
Extend office phones to iPhone or Android smartphone. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple click in an email is all it takes to download, install, and configure the application on smartphones.

• Secure “Meet Me” Conferencing
Built-in 128-party conferencing means all users can host their own password-protected conference bridge (up to 64-parties per conference) to enhance collaboration. Host a multitude of calls simultaneously.

• Integrate with the Applications your business already has
If your company uses Microsoft Lync or Outlook, or uses Salesforce.com, then Avaya IP Office can embed communications within them while maintaining the application’s interface and experience.

• Call Recording
Recording of incoming or outgoing calls is built-in. Set the frequency of recorded calls (all calls, a percentage of calls, etc.), or push a button to record calls on-demand. Send recordings directly to voicemail or email mailboxes for forwarding via email.

Essential Edition is a pre-requisite for Preferred Edition.

The IP Office Essential Edition is the ideal foundation upon which to build an IP Office solution.

Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as One Number Access, Caller ID, Dial-By-Name, Auto-Attendants, Conferencing, Voicemail, Voicemail-to-Email, and more, Essential Edition provides the “Must Haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

• One Number Access
Provide callers with just your office telephone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

• Dial by Name or Extension
Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.

• Automated-attendants
Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.