ECS provides turnkey cabling solutions including, planning, installation, & maintenance.

Whether you need to create a new network in a new facility, new rooms or relocate existing cabling, ECS can provide skilled technicians to plan and implement all your low voltage cabling needs.

Our cabling services include:

• Planning and installing low-voltage cabling for voice, data, copper, fiber, CCTV, and all business networking and communications needs.
• Relocating and re-installing data, voice and video equipment, along with your IT infrastructure.
• Professional installation and configuration of VoIP and traditional phone systems.
• Complete LAN wiring services for Ethernet networks.
• Hard wire structure and secure wireless access points for broadband quality wireless Internet.
• Testing, troubleshooting, maintenance and upgrades of all cabling.

We sell, install, configure and provide maintenance for:

• Voice, Data, Data and Video Cabling
• Network Data Cabling
• CCTV Cabling
• Business and Multi-line Telephone Cabling
• Wireless Access Point Cabling
• Structure wiring solutions for Cat3, Cat5, Cat5e, Cat6 and Cat6e
• Paging Systems Wiring
• Data/Server Cabinet Overhauls
• Coax Cabling and Installation
• Copper Splicing
• Fiber Optic Cable Installation – Single-Mode & Multi-Mode
• Fiber Optic Termination and Testing Services
• MDF and IDF Installations
• Low Voltage De-Installation

WiFi- Wireless Installation 
The wireless networking market is growing rapidly as businesses discover the productivity benefits of going wire-free. The increased mobility that WiFi networks offer has proved beneficial in operations throughout manufacturing facilities, warehouses, transportation depots, hotels, airports, hospitals, colleges, large enterprises, convention centers & cities/municipalities. Within the corporation, conference rooms, public areas, and branch offices constitute ideal venues for wireless LANs (WLANs).

ECS – WiFi Installation Services
Enterprise WiFi Hotspots
Outdoor Broadband Wireless / WiFi (including cities/municipalities)
WiFi Cellular Boost / Signal Enhancement / Amplifiers Repeaters Installation
Wireless / WiFi for Multimedia (business telephone / VoIP, CCTV, hand held scanners, point of sale / POS, digital signage, paging and music systems, etc.)
Multi-Service Mesh Networks
Point to Point Wireless
Point to Multi-Point Wireless
Fixed Wireless Access
Wireless VOIP
Mobile Wireless Access
Wireless Video Surveillance

Common applications include:
Office Buildings
Business customer aggregation
Enterprise/Campus Inter-building Connectivity
Recreational Parks
Wireless Backhaul/Circuit Replacement
Hotels
Resorts
Construction Sites
Colleges
Marinas

Overview
Avaya continues to improve the Avaya IP Office Platform. Release 9.1 is the most scalable, resilient, powerful, and simplest to use & administer that Avaya has ever produced. Below are some of the enhancements Avaya is introducing in release 9.1 that will help them build upon their market leadership. IP Office 9.1 is targeted for General Availability on December 22.

Introducing IP Office Select
Avaya IP Office Select offers a unique combination of premium collaboration capabilities, enterprise-grade scale, resiliency, and security, with the simplicity and value of Avaya IP Office.  IP Office Select helps upper midsize businesses achieve their enterprise-like team and customer engagement aspirations with the simplicity and affordability required by their IT staff and budgets

• Unparalleled scale – up to 2,500 users on a single-site server or across 150 locations – all of which can have simultaneous access to full UC capabilities
• Flexible resiliency options including selective failover and support for VMware High Availability
• Highly secure communications including embedded encryption of signaling and voice traffic
• Integration with industry-standard LDAP directories including Microsoft Active Directory

Additional enhancements across IP Office

New Web Collaboration

• Integrated solution supporting application, document, and screen sharing as well as white boarding
• Co-resides on the IP Office Select and Server Edition primary server, with an optional external server for additional scale and for Preferred Edition
• Scheduling of audio and web collaboration meetings means ports are available when you need them

Simplified Administration

• Web Manager gets even more capabilities for more consistency and simplicity
• End-user self administration makes minor changes easier and faster for everyone

General Enhancements

• Even better security policies and more encryption
• Enterprise branch improvements make IP Office an even better option for larger opportunities
• Voice quality monitoring provides more robust troubleshooting capabilities

Avaya’s Mobile Collaboration Solution for Small and Midmarket Business provides the communications tools needed to keep employees productive and responsive no matter where they’re working, and regardless of the device.

Get new capabilities on mobile, home and office desk phones, PCs, and tablet devices, to help drive better customer service and faster decision-making.

This simple-to-use, easy-to-manage solution enables you to offer customers real-time collaboration anytime, anywhere:

Never miss an important call – calls to your office phone ring simultaneously on up to three different devices of your choice, helping to improving responsiveness

Switch seamlessly between devices – use the device (mobile, desk, home phone, PC, tablet) that’s most appropriate, wherever you happen to be working, with the same capabilities you use to stay productive in the office, including instant messaging with colleagues, presence awareness, conference calling (with full control), messaging, and more.

Geo-location capabilities – locate and track employees quickly to provide faster customer response times

Give employees secure remote access – and roaming wireless campus access to applications, people and collaboration services. Get lower total cost of ownership (TCO) through integrated audio and video conferencing capabilities.

Enable rich functionality on mobile devices and web browsers – thanks to a solution that’s truly integrated.

Avaya IP Office User Productivity Applications (Power User, Mobile Worker, Teleworker, Receptionist)

The Avaya Mobile Collaboration Solution for Small and Midmarket Business provides customers with advanced collaboration capabilities in a simple to use, simple to manage solution with the industry’s best TCO.

IP Office 9.1 is targeted for General Availability on December 22, 2014.

Overview
Avaya continues to improve the IP Office Platform. Release 9.1 is the most scalable, resilient, powerful, and simplest to use & administer that Avaya has ever produced. Below are some of the enhancements Avaya is introducing in release 9.1 that will help them build upon their market leadership. 

Introducing IP Office Select
Avaya IP Office Select offers a unique combination of premium collaboration capabilities, enterprise-grade scale, resiliency, and security, with the simplicity and value of Avaya IP Office.  IP Office Select helps upper midsize businesses achieve their enterprise-like team and customer engagement aspirations with the simplicity and affordability required by their IT staff and budgets

• Unparalleled scale – up to 2,500 users on a single-site server or across 150 locations – all of which can have simultaneous access to full UC capabilities
• Flexible resiliency options including selective failover and support for VMware High Availability
• Highly secure communications including embedded encryption of signaling and voice traffic
• Integration with industry-standard LDAP directories including Microsoft Active Directory

Additional enhancements across IP Office

New Web Collaboration

• Integrated solution supporting application, document, and screen sharing as well as white boarding
• Co-resides on the IP Office Select and Server Edition primary server, with an optional external server for additional scale and for Preferred Edition
• Scheduling of audio and web collaboration meetings means ports are available when you need them

Simplified Administration

• Web Manager gets even more capabilities for more consistency and simplicity
• End-user self administration makes minor changes easier and faster for everyone

General Enhancements

• Even better security policies and more encryption
• Enterprise branch improvements make IP Office an even better option for larger opportunities
• Voice quality monitoring provides more robust troubleshooting capabilities

The real value of an Avaya IP Office solution is how it helps you build your business.

Simple techniques like keeping your existing phones (if you are moving from an older Avaya system) and using the wiring already in your business can dramatically reduce the cost of upgrading to a new Avaya IP Office solution. But that’s just the start of how you can benefit financially.

Today, scores of companies around the world are relying on Avaya IP Office to improve communications, save money, and improve the way they do business.

Here are just a few examples:
• An online retailer of custom clothing (printed designs on shirts, jackets, etc.) discovered that its old communications solution was not making it easy for customers to get to their preferred sales representative quickly enough. Intelligent call routing on an Avaya IP Office solution—faster and more accurate—helped generate a 15 percent increase in sales.

• A financial services company with offices in New York and San Francisco discovered that it was frustrating customers by “double-screening” them (asking for basic identifying information over and over) and also losing deals if callers were not instantly connected to a sales representative. By using Avaya IP Office to set up a formal contact center and also have incoming calls ring simultaneously on a sales rep’s mobile phone, it was able to save deals that were being lost. It cut costs so much—by eliminating the need for separate fax lines and other services, that its Avaya IP Office solution paid for itself within a year.

• An active veterinary clinic and dog grooming service is using its Avaya IP Office solution in a new mobile veterinary practice: making house calls using vans equipped with examination tables, medications and Avaya IP Office phones. In effect, the mobile clinics become another extension of the office phone system making it easy to communicate with doctors back at the clinic. In addition, the practice estimates that its Avaya IP Office solution made it unnecessary to hire five to eight additional people to handle an increased volume of business, translating into annual savings of over $200,000 a year.

Get Started Today

Look at what your business needs

Avaya IP Office isn’t just about streamlining communications, it’s about helping you address your biggest business challenges:
• Increasing sales
• Creating better customer experiences
• Lowering costs

Think about your biggest business challenges. Look at how other companies are benefiting from Avaya IP Office. ECS can help match your business challenges to specific Avaya IP Office capabilities.

Avaya has taken steps to simplify upgrading to the new capabilities of Avaya IP Office.

Wiring:
Very often older systems use traditional phone system wiring. For some phone system providers, that’s a costly issue you’ll have to deal with (you’ll need to run new wiring throughout your facility, at your cost, in order for their system to operate). For Avaya IP Office, it’s not a problem at all: you can continue using your existing wiring with your Avaya IP Office solution. Or, if your facility has a Local Area Network (LAN) to connect your PCs, you can use that instead. Avaya IP Office works with either kind of wiring—the choice is yours and the savings of using existing wiring can be significant. Common wiring interfaces available with Avaya IP Office reduce the re-wiring often associated with replacement of a phone system, making the upgrade fast, easy and affordable.

Training:
If you currently have an older Avaya system, user training is minimized as existing phones will start up with familiar default configurations, facilitating a smooth transition to the many new capabilities of Avaya IP Office while making it easy to access the proven, familiar features of your existing system.

Future upgrades & leasing:
As your business grows, Avaya IP Office easily grows with you. There won’t be a need for another upgrade anytime soon. Avaya IP Office can handle hundreds of extensions, and increasing capacity or adding more sophisticated functionality is simple and cost-effective to do.

If you don’t want to keep using your existing AT&T/Lucent/Avaya phone sets, no problem. You can make the upgrade to new, modern phone sets at anytime.

Cost is often the biggest barrier keeping companies from upgrading their communications system.

Fortunately, if like many businesses you currently have an older Avaya system, such as Business Communications Manager (BCM), PARTNER ACS, Norstar, Communication Server 1000, Merlin, DEFINITY, or Integral, there’s an easy way to reduce costs when you upgrade from your current system to a new Avaya IP Office solution: keep using some or all of your existing phone sets.

When you look closely at the cost of an upgrade, you’ll see that the phones themselves make up a huge part of the cost, in many cases as high as 60 percent. But you can gain most of the advantages of a new solution without replacing your phones.

• When you upgrade to Avaya IP Office, you can often use your existing phones and replace them on an as-needed basis.

• Or, you can equip select employees with new phones; executives, receptionists, sales and customer service reps, etc., who can really benefit from the added features.

Either way, by being smart and managing the use of your existing phones you can protect up to 60 percent of your initial investment and still gain the benefits of a new solution.

The decision to upgrade your phone system is rarely a simple a “yes” or “no”.

Another way to decide is to look at some of the key capabilities you can get with a new Avaya IP Office solution. These can be so important to a growing business that even if you are missing just one, it’s time to consider getting a new communications system:

Keeping your mobile employees accessible:
Today, many employees have to be able to work with a high level of efficiency and accessibility whether they’re in the office or not. Most likely, your customers demand that level of service. Enabling employees to make and receive calls from their mobile device (be it a tablet or smartphone), instant message with colleagues, see their presence status (on the phone, busy, available), and even see where they are located (using geo-presence capabilities), helps make your mobile employees highly productive wherever they go.

Enabling remote workers to stay productive:
Sometimes employees just can’t make it into the office – due to severe weather, home or auto repairs, or even a sick child home from school. That needn’t result in a lack of productivity. With Avaya IP Office, they can work from home and collaborate with colleagues and customers as if in the office. Calls get routed to their home phone, mobile device, or PC. They’ll stay connected via IM and presence. With Avaya IP Office, it’s easy to enable productive remote working.

Collaborating face-to-face from anywhere:
Just a few years ago, collaborating via video was something only large enterprises (with big budgets) could hope to do. Today, that’s all changed. Avaya IP Office delivers affordable and easy to-use video collaboration that lets people use just about any device – smartphones, tablets, PCs, room-based systems – to meet. Anyone can join – even those outside your firewall. And you can connect to a vendor’s room system with ease. Just click a link in an e-mail and you’re collaborating like you’re in the same room together.

Enhancing Your Customer Relationships:
You may or may not have a formal contact center (where employees sit in cubicles responding to calls or e-mails), but you most likely have people whose job it is to interact with your customers every day. Having contact center capabilities built into your phone system helps to improve the customer experience. For businesses with sophisticated needs, Avaya IP Office also offers multichannel contact center capabilities for up to 250 agents.

“No Cost” Moves/Adds/Changes:
Does it seem like even the smallest change to your current communications system requires a costly visit from a technician? If the answer is yes, it’s definitely time to make a change. An Avaya IP Office solution lets you easily make moves, adds, and changes to your system – without having to call a technician and incur costs. That means if you add an employee or change the way calls are routed in your business, you can make the change yourself. The savings are significant and the flexibility is a real advantage.

What if your current phone system is working fine? Should you follow the old adage: “If it ain’t broke, don’t fix it?” When the risks and the opportunity costs outweigh the savings gained by holding on to your current solution, it’s time to upgrade.

Use the following checklist to see if that might be the case for you:
• Your current communications system is more than three years old
• You haven’t updated your current system for several years and the software and/or hardware used on your current system is no longer supported
• Your business is experiencing growth and/or you’ll be relocating in the near future
• E-mail and mobile communications are important to your business
• A significant portion of sales and service takes place through your phone system
• Your business relies on conference calls
• You need call recording for compliance purposes or to improve employee training
• You operate more than one location

Of course, it’s true that not every business needs to upgrade its phone system. While there’s little doubt your business can benefit from the enhanced functionality available with a new phone system, the gains may not be enough to offset the savings of just holding on to what you have now.

This may be the case if:
• You acquired your current solution less than three years ago
• Communications is not important to your business (i.e., you don’t do any sales or customer service over the phone or via e-mail)
• You don’t do any advertising in which you promote a phone number or website
• You don’t use a mobile phone
• You never do conference calls
• You only have one office