Powerful Team and Customer Engagement, Enterprise-Grade Scalability and Resiliency for Mid-Size Businesses.

Overview: As your midsize business grows, so does your need for more sophisticated and powerful communications, enabling your teams to engage anywhere in more productive and efficient ways and elevating customer engagement to more satisfying levels.

You’ll want a solution that expands easily and cost-effectively where and when you need it to. That offers rock-solid reliability and security. A system that allows you to deliver all that without putting your limited IT resources to the test.

Introducing Avaya IP Office Select!

Capabilities: Scale Bold New Heights With Select, Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at a single location and across 150 networked sites. Give all users Avaya’s most powerful unified communications and mobility apps to keep everyone connected and productive wherever they happen to be working. Avaya has doubled the capacity of the built-in audio conferencing bridge to 512 channels. In addition, you can record the calls for up to 500 customer service agents to help deliver the best customer engagement.

Management Made Easy: Simplified administration is the cornerstone of Avaya IP Office Select. From an intuitive web-based interface, the system administrator can access accounts for all users on a single site or across up to 150 locations. Also, Avaya IP Office Select holds all common licenses centrally, making it easier to adapt to changes in user sizes at your locations while maximizing your investment.

Further simplify administration through synchronization with your LDAP directory. The synchronization can be on-demand or as a scheduled task, and can be used to add, edit, and delete users. Fields that can be synchronized from LDAP include Name, Full Name, Extension, and E-mail address.

The Highest Uptime: Midsize businesses demand reliability, and Avaya IP Office Select delivers. Not only can an entire location failover to the secondary server, but customizable groups or even single extensions can be configured to failover to any location within the system.

In the event of a system outage, the IP phones with active calls stay connected, while idle IP phones simply re-register to the designated failover server. Voice messaging is also critical to many businesses, Avaya IP Office Select can be configured as an active-active configuration, providing load balancing between the two servers and full resiliency in case one of the servers becomes unavailable.

Do you want to deploy in a virtualized environment? Avaya IP Office Select supports VMware HA, an option that provides a virtual standby primary server that protects against system failures.

Powerful Conferencing – Built-in:

Built-in “meet-me” conferencing means all users can host their own password-protected conference bridge to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.

Integrated Collaboration: Effective team engagement goes beyond voice. The ability to share and view documents together in real time with the built-in Avaya Web Collaboration interface takes audio conferences to the next level for faster decision making. The meeting host can even schedule the call and Avaya IP Office Select will remind participants when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.

Connect While on the Go: Extend office phones to Apple iPhone and Android smartphones. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an e-mail is all it takes to download, install, and configure the application on smartphones.

The Productive Home Office: Turn home phones (or any other phone) into office phones with the click of a button in a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. Control conferences and record calls with a single click. All with no end-user software to install or maintain.

Avaya IP Office is a Communications Solution designed for Growing Businesses

Unifies communication: call handling, messaging, conferencing, presence, IM, and much more

Connects you with your customers: uses the methods they want – voice, SMS, web chat, email, fax

Helps people work from anywhere: integrates with your mobile, find me/follow me

With a New Avaya IP Office Solution You Can

• • Control costs and save money
• • Lower mobile phone and telecommuter long-distance charges by routing calls through the system
• • Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services
• • Take advantage of the more flexible and lower cost IP-based voice network options
• • Make your teams more productive
• • Keep employees instantly in touch with ‘one-number reachability’
• • Enable staff to work remotely, while giving them access to all the same communications options as in the office
• • Enable your employees to use any mobile or home phone as an office phone extension

A new Avaya IP Office Solution can help you…

Engage with your customers better: By making sure calls get through quickly to the right person

Make team engagement more productive: By giving them the extra tools needed to stay connected anywhere

Control costs and save money: By cutting out the time-wasting hassles that keep employees from being productive

Avaya IP Office Solution can

• • Enable my mobile workers to engage with colleagues and customers more effectively
• • Make team members more productive
• • Deliver better customer engagement
• • Lower operating costs
• • Greater system resiliency
• • Simplify administration requirements

Avaya IP Office is a Simple, Powerful Collaboration Solution

A structured cabling system is a complete system of cabling and associated hardware, to provide a comprehensive communications infrastructure.

A communications infrastructure serves a wide range of uses, like providing telephone service or transmitting data through a computer network.

The structured cabling system begins at the point where the service provider terminates their services. This is the point of demarcation (DEMARC).

For example, in a telephone system installation, the SP furnishes one or more service lines (per customer requirements). The SP connects the service lines at the point of demarcation.

Every structured cabling system is unique, due to variations in:

• • architectural structure of the building, which houses the cabling
• • cable and connection products
• • function of the cabling installation
• • types of equipment the cabling installation will support
• • configuration of an already installed system (upgrades and retrofits)
• • Customer requirements
• • Manufacturer warranties

The recommended methods used to complete and maintain cabling installations should follow industry standards. The standardization of these installations is necessary because of the need to ensure acceptable system performance from increasingly complex arrangements.

The cabling industry accepts the American National Standards Institute (ANSI), in conjunction with TIA/EIA, as the responsible organizations for providing and maintaining standards and practices for structured cabling. ANSI has published a series of standards to design, install, and maintain cabling installations. Following these standards helps to ensure proper cabling installation.

The benefits of these standards include:

• • Consistency of design and installation
• • Conformance to physical and transmission line requirements
• • A basis for examining a proposed system expansion and other changes
• • Uniform documentation

Structured cabling installations typically include: entrance facilities, vertical and horizontal backbone pathways, vertical and horizontal backbone cables, horizontal pathways, horizontal cables, work area outlets, equipment rooms, telecommunications closets, cross-connect facilities, & multi-user telecommunications outlet assemblies (MUTOA).

The entrance facility includes the cabling components needed to provide a means to connect the outside service facilities to the premises cabling. This can include service entrance pathways, cables, connecting hardware, circuit protection devices, and transition hardware.

An entrance facility provides the transition from outside plant cabling to cabling within the building. The entrance facility is also the network DEMARC between the carriers and customer premises cabling. National and regional electrical codes govern placement of electrical protection devices at this point.

Some components of structured cabling are:

• • Cable pathways: shafts, conduits, raceways, and floor penetrations (such as sleeves or slots) that provide routing space for the cables.
• • The actual cables: optical fiber, twisted-pair copper, coaxial copper, or some combination of these.
• • Connecting hardware: connecting blocks, patch panels, interconnections, cross-connections, or some combination of these components, and
• • Miscellaneous support facilities: cable support hardware, fire-stopping and grounding hardware.

Connectors are as essential to the integrity of the entire telecommunications network as is the cable itself. Connectors align, attach, and decouple the media to a transmitter, receiver, another media of same or similar type, an active telecommunications device, or a specified passive telecommunications device.

Efficient Communication Solutions, Inc. (ECS) is a Licensed, Bonded, & Insured Low Voltage Contractor in Washington & Oregon providing Quality Certified Low Voltage Cabling at Competitive Rates.

ECS is a well recognized and respected data and voice network infrastructure company within the telecommunications industry. At ECS, we pride ourselves on being a successful data and voice network infrastructure company with a commitment to our customer relationships and a dedication to providing quality infrastructure installation needs. We offer a complete range of voice and data as well as video and internet protocol video surveillance security systems.

With our knowledgeable and experienced staff members, we are committed to providing quality low voltage solutions for your network infrastructure needs at reasonable and competitive rates.

Supporting clients in Washington & Oregon, ECS has established a strong reputation for delivering sound leadership, superior service, and unmatched expertise.

When you partner with ECS, you receive the guarantee of quality craftsmanship, products and service, along with the benefit of our vast knowledge and experience.

Some of our services are:

• • Data/Voice Cabling (CAT3, CAT5, CAT5e, CAT5E, CAT6, CAT6A)
• • Fiber Optic Cabling (Single-Mode & Multi-Mode)
• • Patch Panel Installation and Termination
• • Wire Management
• • WiFi/Wireless networks
• • Business Telephone Systems
• • Voice over IP (VoIP)
• • Network Cabling and Hardware Testing & Certification
• • Security and Surveillance Camera Systems
• • Wiring Block Termination
• • Testing and Certification
• • Installation, Repair, and Maintenance

ECS provides Washington & Oregon a one source solution for structured cabling needs. Our approach is to assess your existing and future network requirements, then work with you to implement the best solution; on time, and on budget. Throughout the process our installers will ensure the highest quality service and exceed your expectations.

ECS is a leader in providing cost effective solutions for structured cabling needs in Washington & Oregon.

The GXV3610 v2 series are weather-proof Infrared (IR) fixed dome IP cameras with a high-definition 3.6mm lens, making them ideal for wide-angle monitoring of nearby subjects in environments such as banks, hotels, retail, offices, warehouses, and building entrances.

The series is ideal for use in areas where lighting may be a concern thanks to the cameras infrared sensors. The GXV3610 v2 series are also IP66-certfied weatherproof IP cameras, which allow them to be used in nearly any outdoor setting. Like all Grandstream IP Video Surveillance cameras, the GXV3610 v2 series is OnVIF compliant and features built-in PoE.

Pair the GXV3610 v2 series with Grandstream’s GVR3550 Network Video Recorder (NVR), which supports plug-and-play with all Grandstream IP cameras, to create a powerful recording and monitoring solution.

The GXV3610 v2 series can also be managed with GSURF Pro (Grandstream’s FREE video Management Software that allows simultaneous control of up to 72 cameras) along with other ONVIF-complaint video management systems.

Features

• • IPP66 compliant weatherproof metal casing
• • Smart infrared technology for optimal white balance and exposure
• • Includes built-in Power over Ethernet (PoE)
• • 1.2 megapixel and 720p (GXV3610_HD): 3.1 megapixel, 1080p (GXV3610_FHD)
• • Supports Motion Detection with up to 16 motion detection target areas
• • Supports alert notifications via outbound voice or video call and email screenshot
• • SIP/VoIP support for 2-way audio and video streaming to audio, video and mobile phones

http://www.grandstream.com/sites/default/files/Resources/gxv3610v2_english_datasheet.pdf

The GXV3611IR_HD can be used in areas where lighting may be a concern thanks to the cameras infrared sensors. The GXV3611IR_HD uniquely features a built-in microphone and speaker to allow users to use the camera as an intercom. This indoor infrared IP camera also features a built-in SD card slot to offer a local recording solution. Like all Grandstream IP Video Surveillance cameras, the GXV3611IR_HD is OnVIF compliant and features built-in PoE.

The GXV3611IR_HD is an indoor Infrared (IR) fixed dome IP camera with a high-definition 2.8mm Lens, making it ideal for wide angle monitoring of nearby subjects in environments such as banks, hotels, retail, offices or building entrances.

Pair the GXV3611IR _HD with Grandstream’s GVR3550 Network Video Recorder (NVR), which supports plug-n-play with all Grandstream IP cameras, to create a powerful recording and monitoring solution.

The GXV3611IR_HD can also be managed by GSURF Pro (Grandstream’s FREE Video Management Software that allows simultaneous control of up to 72 cameras) along with other ONVIF-compliant video management systems.

The GXV3611IR_HD IP camera features industry-leading SIP/VoIP for 2-way audio and video streaming to both video and smart phones.

It also contains integrated PoE, IR-CUT for day and night mode, microphone, speaker, SD card slot and a flexible HTTP API for easy integration with other surveillance systems.

Features

• • Megapixel CMOS sensor for 720p HD video resolution
• • Smart infrared technology for optimal white balance and exposure
• • Includes built-in Power over Ethernet (PoE)
• • Integrated micor SDHC interface for local embedded storage
• • Supports Motion Detection with up to 16 target areas
• • Supports alert notifications via outbound voice or video call and email screenshot
• • SIP/VoIP support for 2-way audio and video streaming to audio, video and mobile phones

http://www.grandstream.com/sites/default/files/Resources/gxv3611ir_hd_english_datasheet.pdf

The GVR3550 is a powerful Network Video Recorder (NVR) that offers small to mid-sized business users a reliable and easy-to-manage solution for video surveillance recording and monitoring.

The GVR3550 provides video recording, indexing, searching, and video storage management for up to 24 IP video cameras to allow users to record and monitor their IP video surveillance network using one device.

The GVR3550 supports 16TB of video storage and up to 4 hard drives (hard drives not included).

The GVR3550 can be viewed and managed by connecting the GVR3550 directly to a TV or computer monitor or through the web user interface. The GVR3550 supports all Grandstream IP Video surveillance cameras and IP Video Encoders/Decoders and can automatically detect these devices.

Users can view the live feed of up to 16 cameras simultaneously and can save up to 16TB of video files on the device by connecting up to 4 hard drives (hard drives not included).

Features:

Supports Motion Detection with up to 16 motion detection target areas

A variety of alert options and the ability to integrate with external alarm and audio devices

Supports Grandstream IP Cameras and third party ONVIF compliant SIP cameras

Records and monitors in up to 1080p full HD video resolution

HDMI (and VGA) output for local playback and live monitoring

http://www.grandstream.com/sites/default/files/Resources/gvr3550_english_datasheet.pdf

The GVR3552 Network Video Recorder (NVR) provides video recording, indexing, searching and video storage management for up to 16 IP video cameras with up to 4TB of storage, making it ideal for small and mid-sized businesses.

Description

The GVR3552 Network Video Recorder (NVR) offers small to mid-sized businesses a dedicated and reliable solution for centralized IP video surveillance recording and monitoring.

It provides video recording, indexing, searching, and video storage management for up to 16 IP video cameras to allow users to record and monitor their IP video surveillance network using one device.

The GVR3552 can be viewed and managed by connecting it directly to a TV or computer monitor or through the web user interface.

The GVR3552 supports all Grandstream IP Video surveillance cameras and IP Video Encoders/Decoders and can automatically detect these devices.

Users can view the live feed of up to 4 cameras simultaneously and can save up to 4TB of video files on the device by easily connecting up to 2 hard drives (hard drives not included) using the easy to access hard drive tray.

Features

• Up to 16 channels of 720p or 8 channels of 1080p HD audio/video real-time recording
• Fully customizable recording rules; time-based, event based, manual, or automatic
• Automatic discovery of Grandstream IP Cameras
• Up to 2 SATA 2.5” internal hard drives with maximum 4TB storage and RAID 0 or RAID 1 configurations
• Complete security features including role based access control, event/system logs and hard drive content encryption

http://www.grandstream.com/products/ip-video-surveillance/network-video-recorders/product/gvr3552

Grandstream designs and manufactures a complete line of IP video surveillance solutions, including a range of IP camera models, Network Video Recorders (NVRs) free Video Management Software and IP video encoders/decoders. Grandstream’s range of products provide everything needed for a video surveillance solution and can proactively alert users of security events in addition to live monitoring and recording of all video surveillance feeds.

HD IP Cameras: The GXV3600 series of HD IP cameras offer indoor and outdoor cameras in a variety of shapes and casings in order to support all business and residential applications. Grandstream IP cameras feature full HD resolution, easy setup and management and can proactively notify users of security events through automatic outbound voice and video calls in addition to email screenshots.

Network Video Recorders: The GVR series of Network Video Recorders (NVRs) offer a dedicated video recording and live monitoring solution for small and medium businesses, retail locations, warehouses and residential users. These easy-to-use NVRs offer auto-discovery of Grandstream cameras, motion detection and can be integrated with third party security and alarm devices.

IP Video Encoders/Decoders: The GXV3500 is an award-winning device that allows users to add IP cameras to an analog network, add analog cameras to an IP network and to create a public address system.

Video Management Software: Grandstream GSurf Pro v2 is FREE video management software that turns any computer or laptop into a video surveillance monitoring and recording solution. GSurf Pro v2 supports up to 72 Grandstream cameras and is a great option for centralized recording and monitoring of multiple physical locations.

http://www.grandstream.com/products/ip-video-surveillance

Is your business as well-protected as it should be ?

Do you really know what goes on when you’re not around to see ?

One of the best ways to protect your place of business, employees, and customers is to install Video Surveillance to deter crime and document what’s really happening in your business.

Here are some ideas on how Video Surveillance can help businesses

Monitor storage areas: Whether you’re in retail or just oversee the office supply closet, installing a security camera to monitor comings, goings and product removal can greatly cut down on your losses. Video surveillance can clue you in to employees who may be pilfering merchandise when they think no one is looking, or help you zoom in on people who stock up on company-purchased pens, paper and printer cartridges for personal use.

Monitor isolated, otherwise unseen areas: Many businesses have back doors that open onto alleys or parking areas, and these entrances can be prime targets for criminals. Installing video monitoring systems near back entrances not only allows you to record any attempt at forced entry, but also lets employees make sure that the area is safe before opening the door to accept a delivery, take out trash, or step out for a break.

Increase the Safety for Parking Areas: Ensure that your customer and employee vehicles are safe when they’re on your property. Employee safety is also very important, especially if they’re required to walk to and from their vehicles in the dark at extremely early or late hours. Video surveillance can greatly deter vehicle break-ins and vandalism, as well as increase the personal safety of customers and employees as they enter and exit their cars.

Monitor Cash Handling & POS: Installing video surveillance cameras with a view of cash registers, POS terminals and other cash handling areas will confirm that business is being conducted per your standards.

Prevent theft & jail criminals : Businesses armed with video surveillance cameras are far less attractive to potential thieves than those that don’t. Security cameras are a very effective deterrent to break-ins and other illegal activity. Video surveillance also helps catch thieves. In many cases, video from security cameras help police track criminals and recover stolen property.

Monitor Employee Conduct: Video surveillance can be an easy and effective way to monitor on-the-job employee conduct. Placing cameras in common areas and near workspaces lets you see what’s going on throughout your facility, and can help to eliminate excessive on-the-clock socializing and increase productivity.

Monitor After-Hours staff: Are your staff, cleaning and maintenance crews completing the work you’re paying them to ? If you’re unsure, check up from time to time by way of archived video footage, or keep track remotely, in real-time, with streaming internet cameras.

Save on Insurance: A video security system can save you and your business money, in more than one way. In addition to preventing loss of property and cash from the inside, surveillance cameras also prevent acts of theft and vandalism by outside individuals, which would require reimbursement payouts from your insurance company. As a result, insurers often grant discount premiums to businesses that are camera-protected, because they are a much lower payout risk than camera-free locations.