With over 50 Standard Reports, Call Recording, Realtime statistics, and Agent Dashboard functionality it is easy to overlook the key feature that serves as the foundation for all the rest, Chronicall’s standard Cradle to Grave reporting.
Have you ever looked at a report and wondered what was behind the data? A report is only as good as the data behind it. With Chronicall Cradle to Grave Reporting, you can objectively analyze call data as well as see detailed call flow information.
Cradle to Grave Reporting allows you to find detailed call records of all of your inbound, outbound, and internal calls. However, the major difference can be seen when a call is expanded out to show the granular event details of every second of the call.
Because of Xima Software’s unique connection to the Avaya IP Office, they are able to log data regarding every single event that a caller experiences in chronological order. This is true even for calls that route to various locations on a multisite Small Community Network (SCN).
With Cradle to Grave’s unique filter criteria, you can search for calls that match your desired query. Whether it is to search for calls to a particular agent, or to search for calls to/from a specific customer (external party number), with Cradle to Grave you can find exactly what you are looking for.