With over 50 Standard Reports, Call Recording, Realtime statistics, and Agent Dashboard functionality it is easy to overlook the key feature that serves as the foundation for all the rest, Chronicall’s standard Cradle to Grave reporting.

Have you ever looked at a report and wondered what was behind the data? A report is only as good as the data behind it. With Chronicall Cradle to Grave Reporting, you can objectively analyze call data as well as see detailed call flow information.

Cradle to Grave Reporting allows you to find detailed call records of all of your inbound, outbound, and internal calls. However, the major difference can be seen when a call is expanded out to show the granular event details of every second of the call.

Because of Xima Software’s unique connection to the Avaya IP Office, they are able to log data regarding every single event that a caller experiences in chronological order. This is true even for calls that route to various locations on a multisite Small Community Network (SCN).

With Cradle to Grave’s unique filter criteria, you can search for calls that match your desired query. Whether it is to search for calls to a particular agent, or to search for calls to/from a specific customer (external party number), with Cradle to Grave you can find exactly what you are looking for.

Merchants can still process credit cards the old fashioned way, but they are liable for fraudulent transactions not the credit card issuer.

Can merchants still accept all credit cards after October 1^st:Yes, all EMV chip cards still have a magnetic stripe and can be swiped or keyed manually. In the short run, if a merchant is not EMV-ready and a customer presents an EMV chip credit card, the transaction can still be completed.

What are merchants liable for: The liability shift only applies to card-present transactions when a new EMV chip card is being used. If that specific transaction is found to be fraudulent, the merchant not equipped for EMV could be liable for the value of the transaction.

Is EMV a LAW?: EMV is not a law. It is not a government mandate. However, after the flurry of recent high profile data breaches, the credit card industry has agreed to the liability shift effective October 1, 2015.

How does EMV affect E-Commerce: It really doesn’t at this time. EMV only applies to in-person card-present transactions utilizing a chip-enabled card. Transactions will process as usual for ecommerce merchants.

When should merchants upgrade systems for EMV: When they want the liability for in-person card-present transactions utilizing a chip-enabled card to be with the card issuer and not them/the merchant.

Efficient Communication Solutions, Inc. (ECS) is a licensed, bonded, & insured cabling contractor in Washington and Oregon

ECS has been a leading contractor for low voltage cabling & infrastructure in Washington and Oregon since 2005.

Our cabling services range from Demarc Extensions, Local Area Networking, Wide Area Networking, Telephone, Video Security Systems, & Paging Systems. ECS provides networking and communication solutions to meet your complete requirements.  We believe in attention to detail and strive to exceed customer expectations.

ECS specializes in the design and installation of structured cabling, whatever your needs are to connect voice and data across the LAN. Our services include, structured cabling, fiber optic systems, wireless transmission systems, voice over internet (VOIP) solutions, intercom systems, video surveillance, and more.

Structured cabling systems are an important asset in your organization, they serve as the backbone for the sharing of information within every company. 

Your company’s performance is dependent on quality design and installation of a flexible, structured, standards compliant, easily manageable cabling system.  

We offer:

• • CAT 5e, 5E Data Wiring
• • CAT 6, 6a (Augmented 10Gig) Data Wiring
• • Riser Cabling – Horizontal & Vertical
• • Demarcation Extensions (Analog, DSL, DS3, T-1 & Internet over Ethernet)
• • Cable TV – CATV
• • Presentation Cabling – SVGA, DVI, & HDMI
• • Paging Systems – Ceiling Speakers, Paging Horns & Hi-F
• • PBX Support
• • Voice Over Internet Protocol – VoIP

EMV = EuroPay MasterCard and Visa

Time is running out for merchants to adopt EMV (EuroPay MasterCard and Visa) standards.

Starting Oct. 1, merchant liability for payment card fraud will increase, unless they can process payments with microchip-based cards. If they don’t have the capability to process payment through the chip, they become responsible for fraudulent transactions involving those cards.

The liability currently belongs to card issuers, but that ends when American Express, Visa, MasterCard and Discover adopt the EMV standards in October.

EMV aims to prevent credit and debit card fraud by placing computer chips in payment cards primarily for security reasons.

Payment card fraud is expected to hit $10 billion in the U.S. alone this year, so the stakes are high.

Merchants who aren’t ready for the shift take a big risk, which POS dealers, developers and integrators can help them avoid with EMV-capable solutions.

http://www.bsminfo.com/doc/get-ready-for-emv-0001

Up to 512 ports of Meet-Me Audio Conferencing

Call Recording and Playback

Full Site Resiliency without Additional Licensing

Up to 3000 Users & 150 Locations

Mobile UC Access using PSTN and VoIP Networks

Integrated Web Collaboration

Single # Reach with IM, Directory, and Conference Control

Avaya IP Office is a Simple, Powerful Collaboration Solution

Essential Edition

For essential team and mobile engagement on a simple-to-deploy appliance

(voicemail resides on system SD card)

Preferred Edition

For robust team, mobile, and customer engagement on a simple-to-deploy appliance

(Voicemail PRO)

(“Meet-Me” Conferencing requires Preferred Edition)

(“one-X Mobile Preferred” requires Preferred Edition)

(“Avaya Call Recording” requires Preferred Edition)

Server Edition

For robust team, mobile, and customer engagement on a software-based solution

IP Office Select

For robust larger scale team, mobile, and customer engagement with higher resiliency on a software-based solution

Avaya IP Office:

A Simple, Reliable, Proven Solution with a Proven Track Record of Success

• 13 Million+ users worldwide
• 450,000+ systems worldwide
• Avaya is #1 Worldwide – Small & Medium Business Telephone (SME) Systems
• 25% Lower Total Cost of Ownership (per Tolly Report)

Save your resources and the costs of traveling to Washington or Oregon to set up your voice/data rack and hardware.

ECS can provide professional server rack design and installation service in Washington or Oregon for you. Our trained staff can design the rack, mount your gear, wire your rack, verify configuration, and power up your equipment.

Upon completion, documentation and digital pictures of the entire installation can be provided to simplify ongoing support.

Remote installation has never been easier.

Rack & Stack Features

• • Rack design and layout
• • Receiving and unpacking hardware
• • Inventory check, labeling, and serial number recording
• • Professional assembly and rack mounting
• • Power and network cables provided as needed
• • Intra-cabinet cabling as specified
• • Fully documented cable list
• • Final documentation of layout and cable runs
• • Digital pictures as specified

System Components

Primary Server

• Provides call control, web portal, web collaboration, mobility, IM and presence, messaging, and centralized licensing in a single server
• Runs on an Avaya-provided server or a customer-provided virtualized server

Secondary Server

• Provides same as Primary Server, but provides additional capacity and/or resiliency

Expansion System

• Provides additional capacity at a remote location
• Can be an Avaya-provided server, customer-provided virtualized server, or an IP 500 V2 appliance

System Capacities

• Up to 3000 users at a single site or across 150 locations
• Up to 1,024 SIP trunk channels per Primary/Secondary server
• Up to 256 SIP trunk channels per Expansion System
• Trunks with IP 500 V2 – 148 H.323, 240 digital, 208 analog trunks (not simultaneously)
• Up to 500 Voice Messaging ports
• Up to 500 recording ports
• Up to 512 audio conferencing ports
• Up to 128 concurrent web collaboration users via the primary server
• Up to 512 concurrent web collaboration users via an external server
• Up to 1,500 concurrent UC users via the primary server
• Up to 3,000 concurrent UC users via an external Avaya one-X® Portal server

Feature Details

Avaya one-X Mobile Preferred Application

• Simplified call control – tap to call, tap to conference
• Make calls using cellular, Wi-Fi, or 3G/4G networks
• IM, presence, and directory access keeps you connected
• Single click to administer; Single click for end user to install and configure
• Supported on Android and Apple iOS devices (requires Power User solution)

Conference Features

• Up to 512 party conference bridge ports
• Unique PIN codes helps ensure security for conference calls
• Conference entry/exit tones; single beep on entry, double beep on exit
• Conference call recording
• Conference Call control (Available with IP Office Power User and IP Office Office Worker solutions)
• Conference Room automatically dials users and adds them if available (Requires Receptionist solution)

Avaya one-X Portal for IP Office

• Point and Click call control
• Federated IM and Presence
• Integrated Directory
• Moderator controls for conference calls
• Access the same tools at home without complicated VPN requirements (Available with IP Office Power User and IP Office Office Worker solutions)

Powerful Team and Customer Engagement, Enterprise-Grade Scalability and Resiliency for Mid-Size Businesses.

Overview: As your midsize business grows, so does your need for more sophisticated and powerful communications, enabling your teams to engage anywhere in more productive and efficient ways and elevating customer engagement to more satisfying levels.

You’ll want a solution that expands easily and cost-effectively where and when you need it to. That offers rock-solid reliability and security. A system that allows you to deliver all that without putting your limited IT resources to the test.

Introducing Avaya IP Office Select!

Capabilities: Scale Bold New Heights With Select, Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at a single location and across 150 networked sites. Give all users Avaya’s most powerful unified communications and mobility apps to keep everyone connected and productive wherever they happen to be working. Avaya has doubled the capacity of the built-in audio conferencing bridge to 512 channels. In addition, you can record the calls for up to 500 customer service agents to help deliver the best customer engagement.

Management Made Easy: Simplified administration is the cornerstone of Avaya IP Office Select. From an intuitive web-based interface, the system administrator can access accounts for all users on a single site or across up to 150 locations. Also, Avaya IP Office Select holds all common licenses centrally, making it easier to adapt to changes in user sizes at your locations while maximizing your investment.

Further simplify administration through synchronization with your LDAP directory. The synchronization can be on-demand or as a scheduled task, and can be used to add, edit, and delete users. Fields that can be synchronized from LDAP include Name, Full Name, Extension, and E-mail address.

The Highest Uptime: Midsize businesses demand reliability, and Avaya IP Office Select delivers. Not only can an entire location failover to the secondary server, but customizable groups or even single extensions can be configured to failover to any location within the system.

In the event of a system outage, the IP phones with active calls stay connected, while idle IP phones simply re-register to the designated failover server. Voice messaging is also critical to many businesses, Avaya IP Office Select can be configured as an active-active configuration, providing load balancing between the two servers and full resiliency in case one of the servers becomes unavailable.

Do you want to deploy in a virtualized environment? Avaya IP Office Select supports VMware HA, an option that provides a virtual standby primary server that protects against system failures.

Powerful Conferencing – Built-in:

Built-in “meet-me” conferencing means all users can host their own password-protected conference bridge to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.

Integrated Collaboration: Effective team engagement goes beyond voice. The ability to share and view documents together in real time with the built-in Avaya Web Collaboration interface takes audio conferences to the next level for faster decision making. The meeting host can even schedule the call and Avaya IP Office Select will remind participants when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.

Connect While on the Go: Extend office phones to Apple iPhone and Android smartphones. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an e-mail is all it takes to download, install, and configure the application on smartphones.

The Productive Home Office: Turn home phones (or any other phone) into office phones with the click of a button in a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. Control conferences and record calls with a single click. All with no end-user software to install or maintain.

Avaya IP Office is a Communications Solution designed for Growing Businesses

Unifies communication: call handling, messaging, conferencing, presence, IM, and much more

Connects you with your customers: uses the methods they want – voice, SMS, web chat, email, fax

Helps people work from anywhere: integrates with your mobile, find me/follow me

With a New Avaya IP Office Solution You Can

• • Control costs and save money
• • Lower mobile phone and telecommuter long-distance charges by routing calls through the system
• • Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services
• • Take advantage of the more flexible and lower cost IP-based voice network options
• • Make your teams more productive
• • Keep employees instantly in touch with ‘one-number reachability’
• • Enable staff to work remotely, while giving them access to all the same communications options as in the office
• • Enable your employees to use any mobile or home phone as an office phone extension

A new Avaya IP Office Solution can help you…

Engage with your customers better: By making sure calls get through quickly to the right person

Make team engagement more productive: By giving them the extra tools needed to stay connected anywhere

Control costs and save money: By cutting out the time-wasting hassles that keep employees from being productive

Avaya IP Office Solution can

• • Enable my mobile workers to engage with colleagues and customers more effectively
• • Make team members more productive
• • Deliver better customer engagement
• • Lower operating costs
• • Greater system resiliency
• • Simplify administration requirements

Avaya IP Office is a Simple, Powerful Collaboration Solution