The following items are No Longer Supported in IP Office:

• IP500 (V1) Control Unit
• IP400 (all 4xx) Control Units including expansion modules and plug-in modules on the Legacy Carrier Cards.
• IP400 DS16 and DS30 expansion modules
• Analog Trunk 16 expansion module (ATM16)
• Customer Call Reporter (CCR)
• Advanced Edition
• IP Office Video Softphone on Windows for new installations (Avaya recommends using Avaya Communicator). Older versions of the Mac Softphone and Windows Softphone will not be distributed by Avaya, however customers can still use them after upgrading.

The Avaya IP Office™ Platform is a cost-effective telephony system that supports a mobile, distributed workforce with voice and video on virtually any device.

IP Office is an integrated, modular communications solution that scales up to 2500 extensions and 150 sites (3000 users with Select R9.1.2 FP) in a multisite network with resiliency.

Match a deployment model to infrastructure needs from simple appliances to virtualized software in a data center with options in between.

The solution combines collaboration software plus multichannel contact centers, networking, security and video.

IP Office provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephony with trunk support, used in either mode or both concurrently.

IP Office has data capabilities built-in, providing IP routing, switching and firewall protection, between LAN and WAN.

In addition to basic telephony services and voicemail, IP Office offers both hard phone and soft phone options. Soft phone applications are designed to provide flexibility for remote workers and to allow workers to access telephony services, such as making and receiving calls, voicemail, and call forwarding from their computer or mobile device.

IP Office offers advanced features such as audio and video conferencing and voice over IP to meet the evolving needs of small, medium, and large enterprises.

IP Office is available in many deployment models based on the size of the enterprise and the features required using one or all the following elements:

• • IP Office 500 V2 Control Unit
• • Dedicated Server
• • Virtualized IP Office software running in a virtual machine

Essential Edition

Platform: IP500V2

Business Size: 2 – 100 Users

Preferred Edition

Platform: IP500V2

Business Size: 21 – 250 Users

Server Edition

Platform: Linux Server, IP500 V2 and Linux Expansion

Business Size: 100 – 2,000 Users

Server Edition Select

Platform: Linux Server, IP500 V2 and Linux Expansion

Business Size: 100 – 3,000 Users

Advanced Edition and Customer Call Reporter (CCR) are NOT supported on Avaya IP Office R9.1 systems

Existing Advanced Edition customers will need to migrate from CCR to IP Office Contact Center (IPOCC) or a 3^rd-Party solution prior to upgrading to IP Office R9.1.

CCR will only be supported on IP Office R9.0.x systems based on Avaya’s lifecycle support policy.

Avaya IP Office R9.1 Preferred Edition will come with VM Pro database and Visual Basic Scripting (these were previously part of Advanced Edition). Text to Speech (TTS) and Contact Store will only be available to be ordered separately.

Someone upgrading from R9.0 to 9.1, who had Advanced Edition licensed on their R9.0 system, will continue to have the 8 ports of TTS and Contact Recorder enabled on their 9.1 upgraded systems. These features were previously part of Advanced Edition.

CCR WILL NOT FUNCTION IN IP Office Release 9.1.

Customers can migrate to R9.1 by purchasing an upgrade license or under the terms of their IP Office Support Services (IPOSS) support contract, as applicable.

Customers migrating to R9.1 will be required to have an IP500 V2 control unit or supported servers with Server Edition.

IP500 base cards, trunk cards and expansion modules are supported with IP500 V2 control unit and may migrate to the V2 control unit.

Licenses will require a dongle swap to move from the IP500 key card to the IP500 V2 SD card.

Release 9.1 will not be supported on IP500 V1 (version 1) or IP 400 Control Units

As new features requiring greater processing power and memory are added to the IP Office applications family, the ability of older control units to support these features decline.

The IP500 V1 control unit will NOT be supported to run R9.1 software.

Customers looking to migrate from older control units will be required to replace the control unit by purchasing an IP500 V2 control unit.

IP500 base cards, station and trunk cards will migrate to the IP500 V2 CU.

IP400 hardware will be NOT be supported with Release 9.1 and above

This includes IP400 series internal cards, expansion modules and trunk cards listed below.

The recommendation is to migrate customers to the supported IP500 V2 control unit hardware and IP500 base cards, trunk cards and expansion modules.

Ability to maintain and support the IP400 series of hardware has reached end of effective life and supporting these products is becoming difficult and costly for business partners and Avaya

Efficient Communication Solutions, Inc. (ECS) is Your Dedicated Low-Voltage Wiring Contractor.

Increase the performance of your data network, audio/video products and telephony network with properly installed low-voltage wiring. ECS offers installation solutions for all your low-voltage wiring needs including Ethernet cable, coax cable, telephone wiring or audio/video wiring.

We are an experienced service team that can provide consulting and installation services for your low-voltage wiring project. In addition, we can provide ongoing guidance in running your data network and audio/video systems smoothly to expedite return on investment. With a professional technician base, we deliver cost effective solutions and efficient installation.

ECS has:

• • Years of experience and professional background to ensure the smooth operation of your data network. You can leverage our extensive low-voltage wiring experience that we have gained from other installations.
• • extensive experience in design, planning and installation of low-voltage wiring and cabling, as well as a good understanding of the regulations, codes and standards for low-voltage wiring installation.
• • the appropriate tools, materials and skills to undertake your low-voltage wiring project and deliver the installation quickly and efficiently.
• • Up-to-date expertise in related areas including video conferencing, VoIP installation and computer/data networking,
• • Troubleshooting expertise to keep your network running smoothly

ECS provides competitive advantages to your business by delivering advanced low-voltage wiring installation services. We make sure that your data network meets your business demands, regarding reliability, security and scalability.

ECS can help you achieve your low-voltage wiring and network objectives with extensive knowledge and expertise in voice and data equipment, voice and data cabling, on-site maintenance and service solutions.

Some of our Solution areas are:

• • Low Voltage Wiring
• • Copper
• • Fiber
• • Coax
• • Voice, Data & Video
• • Disaster Recovery
• • Business Continuity
• • Telephony Carrier Services
• • Internet Carrier Services
• • Data Carrier Services
• • WiFi/Wireless networks

Your Phone System is a lifeline for your small business!

What kind of attributes does a small business want in a phone system? 

• • Simplicity
• • Affordability
• • Reliability
• • Flexibility
• • Future-ready

The truth is, even with so many ways that customers and partners can connect with you, the phone is still one of the most important ways to do so.  Customers can contact you via your web site, via email, chat or fax, but your phone system is still the lifeline for your business.

Avaya IP Office can meet the daily demands of your business:

• • Always-on connection to customers
• • Enable sales teams to effectively fill orders
• • Enhance productivity with; Voice mail, Conferencing, & Auto Attendants

As a basic phone system, Avaya IP Office comes with some extremely valuable tools and capabilities right out of the box.

Every Avaya IP Office System Includes:

• • Auto Attendant
• • Built-in Voice Mail
• • Voicemail to email
• • Built-in Conferencing
• • Hunt Groups
• • Web Management

Avaya IP Office can:

• • Reduce Phone Bills (VoIP and/or SIP)
• • Improve Customer Experience (Receptionist Efficiency)
• • Reduce Office Space (Work from Home)
• • Facility Roaming (Cordless Phones)
• • Improve Office Productivity (Integrate with Your Desktop)
• • Connect Mobile Employees (Mobile Apps)

Reduce Your Monthly Phone Bills:

You can reduce your monthly phone bills by moving from traditional service to Voice over IP (VoIP).  Studies have shown that businesses can reduce the cost of their phone bills by up to 50% when moving to SIP telephone lines.

Keep Mobile Employees Connected:

• • Your Office phone can ring on your mobile device, ie; Smart phone or tablet
• • You can have the company directory in the palm of your hand

The Avaya IP Office Small Business Telephony Solution is a simple, powerful phone system and is Avaya’s flagship solution for small and midsize businesses.

Proven Track Record of Success:

• 13 Million+ users worldwide
• 450,000+ systems worldwide
• Avaya is #1 Worldwide – SME Systems (Dell Oro)
• 25% Lower Total Cost of Ownership (Tolly Report)

Efficient Communication Solutions, Inc. (ECS) provides Rack and Stack Services that include the services of an on-site technician to “Rack & Stack”.

The usual role of our on-site technician is to perform basic installation tasks for you, similar to:

• • Mount appliance to wall or into rack as needed
• • Install power to unit
• • Power up unit to operational state
• • Configure unit with customer provided IP address to bring system to working state
• • Establish IP connectivity
• • Hand-off to the remote software support via telephone upon request for this service.
• • Smart hands for on-site installation
• • Smart hands for troubleshooting

The Avaya IP Office solution has the flexibility to have analog, digital and/or VoIP endpoints connected to the system at anytime.

Avaya Premier, Flagship, Avaya 9600 IP Desk Phones

• • 10/100 or Gigabit Ethernet with embedded switch
• • 3-button, 8-button, and touch-screen options
• • Color display
• • H.323 or SIP

Avaya Value-Based Telephony, Avaya 1600 IP Desk Phones

• • Key-System Like Operation
• • Paper Button Labels
• • 3, 8, and 16-button options
• • H.323 IP Telephony

Avaya Hybrid, Avaya 1400 & 9500 Digital Sets

• • 4, 8, and 16-button options
• • Paper or paperless label options
• • Lower energy requirements
• • Same usability as IP Phones

Avaya Wireless, Avaya DECT & Wi-Fi Sets

• • Small to large coverage areas
• • Standard and ruggedized options

Avaya Conference Phones, Avaya B100 Series Phones

• • Avaya OmniSound Technology
• • Super Wideband Audio
• • Analog or IP
• • Small to large conference rooms and executive suites

3^rd Party Conference Phones

• Polycom SoundStation2 Analog

• Polycom SoundStation IP 6000

3^rd Party SIP “Standards-Based” Phones

As standard, Essential Edition/Embedded Voicemail, and Preferred Edition/VoiceMail Pro allow for a simple voicemail alert or the entire voicemail to be forwarded or copied to any MAPI or SMTP compliant Email application (Microsoft Outlook, Exchange, Lotus Notes, etc.) as a .WAV file attachment. This allows emails and voicemails to be unified and collected from a single source, the email client.

The simple alert option (which forwards only the time, date and caller’s number information) has been designed for use with commercial Short Message System (SMS) services whereby this information can be forwarded to the display on a Mobile/Cell Phone or Pager when the user is away from the desk. Email notification, forwarding and/or copying, can be done for all voice messages or on individual selection and can be activated remotely.

Forwarding voicemail to email is one element of unified messaging and is particularly useful for group voicemail boxes as it allows a single voicemail message to be copied to the email of every member in that group.

Voicemail to email options

Voicemail to Email

• • Voicemail Messages are delivered to any email address using the users existing email account (hotmail, gmail, Exchange, etc.) as a wav file attachment
• • Voicemail Messages are stored on the Voicemail Server and/or the users existing email account
• • Voicemail Messages are NOT synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via the wav File the Message Waiting light on the phone will remain Lit
• • If a Voicemail Message is listened to via the telephone handset the Email Message will remain marked as unread

UMS IMAP

• • Voicemail Messages are accessed via a separate IMAP email account is setup in • Outlook that is configured to access the Voicemail Server as the Mail Server
• • Voicemail Messages are stored on the Voicemail Server
• • Voicemail Messages ARE synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via the IMAP Account in Outlook the Message Waiting light on the phone will go out
• • If a Voicemail Message is listened to via the telephone handset the IMAP Email Message will be marked at read

UMS Webmail

• • Voicemail Messages are accessed via a Web Interface (similar to OWA)
• • Voicemail Messages are stored on the Voicemail Server
• • Voicemail Messages ARE synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via Webmail, Message Waiting light on phone will go out
• • If a Voicemail Message is listened to via the telephone handset the Email Message in Webmail will be marked at read

UMS Exchange Integration

• • Voicemail Messages are accessed via the users existing Exchange Account
• • Voicemail Messages are stored in Exchange
• • Voicemail Messages ARE synchronized with the Voicemail Server
• • If a Voicemail Message is listened to via Exchange Message Waiting light on phone will go out
• • If a Voicemail Message is listened to via the telephone handset the Exchange Email Message will be marked at read

YouTube covering how to configure IP Office UMS with Microsoft Exchange 2010 https://www.youtube.com/watch?v=4nmI9nc0gFk