Excerpt from email from Software Specialist for National Technology Company RE; ECS Technician

“I wanted to take a quick moment to let you know how much James (ECS Technician) meant to us last week at _ Bank  in Beaverton, OR.  After working all day and having a smiling face show up ready to work at 8pm was a refreshing experience and helped kick-in my second wind.

James immediately brought in his tools and ladder, got with my team lead to get a layout of the land, and jumped in the mix pulling cables for us.  James brought a very professional, positive, and great work ethic to the table as he arrived.  We all worked throughout the night/morning to meet a tight deadline.  James rapidly did all we asked of him.  When he finished, he was quick to ask what he could assist with next.  He even took it upon himself to clean-up some cable runs and tidy everything up.  I caught him sweeping up the floors too as things were nearing the end. As I was tiring out, he continued tracing and running cables, inserting cards, labeling devices, etc.

Needless to say, James was a tremendous help!  I would recommend James to anyone needing his skills in the Portland, OR area (or anywhere for that matter).  You have a great and valuable resource.

Thanks again for all of your help!”

Written by:

Software Specialist, ACSS – Aura Communication Manager, ACSS – Aura Session Manager and System Manager, ACSS – Aura Messaging, ACSS – Avaya Aura Call Center Elite Implementation and Maintenance, AVST – CX-E/S Administrator, AVST – CX-E/S Advanced Administrator, AVST – CX Advanced Technician, NCIE – Neverfail Certified Implementation Engineer

Today’s high-speed high-demand networks require state of the art design & implementation of the low voltage wiring.

ECS has many years of experience and hundreds of satisfied customers that rely on the structured copper and fiber optic cabling that we provide.

ECS is a licensed, bonded and insured structured cabling company that installs solutions engineered to meet any size job and install network cabling solutions that meet compliance standards for data, IT, voice, security, video, wireless and paging applications.

We begin by gathering the necessary information by performing a physical walk through of the site. Our cabling engineers then design, install, test, and certify, voice, data video and WiFi structured cabling systems in any type of building construction.

ECS tests and certifies using state of the art JDSU equipment. ECS accurately labels each jack from end to end and provides test results and “as-built plans” upon completion of each project.

We provide the following cabling solutions:

• • Structured Wiring
• • Wireless Network Solutions
• • Fiber Optic Installation – GPON
• • Intercom/Paging
• • Nurse Call
• • Audio Video Systems
• • Video surveillance

• • Moves, Adds, Changes, or Repair
• • Infrastructure Design
• • MDF and IDF Design
• • Cable placement & Support
• • Wire Management

• • Termination and Testing
• • Labeling & Mapping
• • Fiber Optic cabling
• • Copper cabling
• • Rack and stack of equipment
• • Equipment racks and patch panels

ECS is a Licensed, Bonded, & Insured Low Voltage provider in the states of Washington & Oregon, primarily in the greater Seattle metro area and the greater Portland metro area.

Structured Cabling is a set of standards that determine how to wire a data center, office or building for data or voice communications, typically using Category 5/5e or Category 6/6A Copper cabling and/or Single-Mode or Multi-Mode Fiber Optic cabling

These standards define how to lay the cabling in a star formation, such that all outlets terminate at a central patch panel (which is normally 19 inch rack-mounted), from where it can be determined exactly how these connections will be used. Each outlet can be ‘patched’ into a data network switch (normally also rack mounted), or patched into a ‘Power over Ethernet/PoE’ which is used to connect and power devices like IP Phones, IP Video Cameras, & Wireless Access Points.

It is normal to see different color patch cables used in the patch panel to help identify which type of connection is being carried, though the structured cabling standards do not require this.

The standards demand that all eight connectors in the Category 5/5e or Category 6/6A Copper cabling are connected. This is a good thing as it means that they fully support features such as Power over Ethernet which require the so-far unused brown cables.

Key Components:

Key components of Structured Cabling design include entrance facility, main equipment room, backbone cable, backbone pathway, Intermediate Distribution Frame (IDF), and horizontal distribution system.

Structured Cabling ‘Standards” require voice, data, and video wiring and electronics facilities within a building to support the newest forms of telecommunications. A series of standards has been developed to provide guidance in designing new buildings and remodeling older facilities.

Some facilities that need to be taken into consideration are:

• • Building entrance facilities
• • Entrance wiring closets
• • Floor wiring closets
• • Lightning protection
• • Grounding,
• • Backbone raceways,
• • Horizontal raceways,
• • Backbone wiring
• • Horizontal wiring.

ECS is a Licensed, Bonded, & Insured Low Voltage provider in the states of Washington & Oregon, primarily in the greater Seattle metro area and the greater Portland metro area.

Efficient Communication Solutions, Inc. (ECS) is a Licensed, Bonded, & Insured Install of Low Voltage Cabling in the states of Washington & Oregon.

ECS is a well recognized and respected data and voice network infrastructure company within the telecommunications industry.

At ECS we pride ourselves in being a successful data and voice network infrastructure company with a strong belief in our customer relationships and dedication to providing quality infrastructure installation needs. We offer a complete range of voice and data as well as IP video surveillance security systems.

Our knowledgeable and experienced staff is committed to providing quality solutions for your Low Voltage Cabling, WiFi, CCTV, POS, & Paging needs.

Supporting clients in the states of Washington & Oregon, ECS has established a strong reputation for delivering sound leadership, superior service, and unmatched expertise.

 When you select ECS, you receive the guarantee of quality craftsmanship, products and service, along with the benefit of our vast knowledge and experience.

We Specialize In:

• • Data cabling (CAT5e, CAT6, CAT6A)
• • Patch panel installation and termination
• • Voice and telephone cabling / Wiring
• • WiFi / Wireless networks
• • Business phone systems
• • Network cabling and hardware testing & certification
• • Security and Surveillance Camera Systems
• • Wiring Block Termination
• • Cable / Wire Testing
• • Commercial Phone System Sales
• • Installation and Maintenance
• • Voice Network Wiring

At ECS, we design and build cabling infrastructures that support voice, data, video and multimedia systems. We are a single source solution for all your network infrastructure needs. We will evaluate, design and install the correct cabling system to support your current and future needs

Structured Cabling: Structured voice/data cable installation, Data Network Cabling via Cat 5, Cat5e, Cat 6 and Cat 6A cabling installation, Fiber Optic Installation, Business phone systems, VoIP Phone Systems

Copper Cabling Solutions: We provide quality low voltage cabling solutions, providing the best performance and reliability for your copper infrastructure requirements. Our Cat 5 (Cat 5e) or Cat 6 (Cat 6A) solutions will exceed TIA standards.

Fiber Cabling Solutions: We install all types of fiber including single mode fiber, multi mode fiber, 50 micron, 62.5 micron, loose tube, tight buffer. We provide underground, inner building, and aerial fiber optic installations

Testing and Certification: ECS has the tools and the trained professionals to pinpoint and fix any problems you are encountering caused by faulty cable, bad termination, broken cable etc. We can get your issue repaired in a timely and professional manner.

Voice and Data Related Services: Installation, mounting and configuration of the following: Riser Cable, Aerial Cable, Data racks, Ladder rack, Cable tray, Paging systems, Phone Systems, Voice Mail Systems. We also provide T-3, T-1 and PRI Circuit Extensions, New cables Installations, Adds, moves, and changes, troubleshooting & Certification for Cat5, Cat6 & Fiber Optic cabling.

Your network is one of your company’s most valuable assets.

You should be able to use the power of exploding technology and make it work for you. Every minute spent tracking data, reconfiguring your cables or searching for the source of a problem means loss of time and productivity.

Cable documentation can help maintain the integrity of the network by tracking the continuity through equipment, patch cords, cross-connects, connectors, cables, and outlets. It encompasses the design and maintenance of the cable. Cable documentation can save you from system downtime, giving you the power to configure your cable so you have fewer network problems.

Cable documentation can:

• • Reduce time to modify the original installation.
• • Minimize network downtime.
• • Increase the life of cabling infrastructure.
• • Reduce the number of technicians needed to troubleshoot problems.

Develop a Network Management system you can use to manage all of your cable, including all the connectivity, connectors, pathways, and device relationships to truly visualize and understand your network infrastructure.

Avaya one-X Portal for IP Office provides users control of their telephone from a networked PC.

Use this application with any extension; analog, digital or any IP telephone, wired or wireless, that is available as part of the Office Worker, Power User or Teleworker user licenses.

Avaya one-X Portal for IP Office is a server-based application that the user accesses via web browser.

For Telecommuter mode, One-X applications require answer supervision and disconnect detection for proper functioning. As a result, the one-X applications will not work with trunks that do not support answer supervision and disconnect detection.

Note:

one-X applications function on trunk types such as PRI, BRI, and SIP, however, they will not function on E1R2, T1 RBS and analog loop start trunks.

System administrators can control if Avaya one-X® Portal for IP Office can be accessed over a secure protocol only, recommended for hosted deployments to provide “secure only” access. The other option is to allow users to access the client over a secure and unsecure protocol (HTTP/HTTPS). The client application forces users to change their passwords and voicemail passcodes to meet the complexity settings configured by the administrator.

Through gadgets, Avaya one-X Portal for IP Office provides the following features:

• • Call information
• • Call and conference control
• • Presence and instant messaging notifications, monitoring and archiving
• • Contact import and export
• • XMPP groups displayed in the System Directory tab
• • Dial to user’s own bridge and invite other users to join
• • Conference call and other meeting scheduling including port reservations, email support and automatic report creation — available within the Outlook interface
• • One-click web conferencing hosting and single sign-on joining web conferences as a participant

Avaya one-X Mobile is an application that mobile users use to connect to IP Office.

Avaya one-X Mobile works in call-back telephony mode. For example, when a user initiates a call from the client, IP Office initiates a call to the caller’s mobile device and then dials the destination. This mode offers cost savings to users in countries where incoming voice calls are free or for users who have a cheaper unlimited voice plan as compared with a data plan.

The one-X Mobile Preferred mobility client also works in Voice over IP (VoIP) mode. In the VoIP mode, the client makes calls over Wi-Fi/3G/4G data networks. The client, using its underlying SIP stack, registers with IP Office over the data network and functions as an office extension. Users in countries where incoming calls are charged will see a significant cost savings in the VoIP mode especially when on Wi-Fi networks.

The availability of both call-back and VoIP modes on the mobility client will enable users to toggle between the modes based on their network connections. This will empower end-users to make a choice of the appropriate mode based on their voice and data plan as well as the availability and quality of their data connection (WiFi/3G/4G).

For example,

• • The user can choose the call-back mode when he or she doesn’t have Wi-Fi access and the

• 3G data connection is not providing good quality for voice.

• • The user can choose the VoIP mode when he or she has access to a mobile hotspot where a

• Wi-Fi data connection is available or when the 3G or 4G data connection is good.

One one-X Mobile Preferred mobility client supports VoIP mode on both iOS and Android devices.

VoIP mode is available with the Power User profile.

Users with Mobile Worker profiles can only use call-back mode.

VoIP mode does not require an IP endpoint license.

The following features are available:

• • Ring-tone selection
• • High bandwidth or narrowband codec selection based on the network connection available
• • Bluetooth headset audio control on VoIP calls
• • Conference screen
• • Contact phone number selection
• • Voicemail priority indicator
• • Swipe support for instant messaging on home screen
• • Group action support
• • Emoticons
• • CLID lookup in contacts for calls
• • Send voicemail as WAV in email
• • Enable or disable mobile twinning (simultaneous ring)
• • Enable or disable DND (send all calls)
• • Call log combined with voicemails in the event history
• • Call monitoring to see and interact with all calls
• • VoIP mode dial plan
• • Transfer calls as a third-party call controller (3PCC)

Users can place calls on hold and create a conference using either the telephone or desktop applications. Additional conference members may be added, however a single conference may not have more than 64 members (with IP500 V2 only and more on Server Edition).

For ad-hoc conferencing, the system requires as many digital trunks/VoIP channels as external participants (as well as Preferred Edition License for Meet-Me conferencing).

The system supports 128 conferencing channels on the IP500 V2, allowing multiple conferences of any size from 3 to 64 parties. The system support 42 3-party conferences, 2 64-party conferences or any combination in between. Meet-Me capabilities require a Preferred Edition License for direct dial into a conference bridge with PIN code security.

In a Small Community Network (SCN), only one centralized Preferred Edition license is required to host Meet-Me conferences at any of the sites. Conference IDs are also shared across the SCN sites.

To initiate a meet-me conference, users dial the direct number allocated to the conference bridge, type in the PIN (requires Preferred Edition License and Voicemail Pro) if required.

For ad-hoc conferences with a few participants, users can easily set up immediate conferences by calling all parties and bringing them to the conference bridge.

With Avaya one-X Portal for IP Office, the originator of the conference can keep control: the Caller ID number (and the associated name if recognized) of each participant is displayed. If required, they can selectively hang-up a specific participant. The system plays a single beep on entry and a double beep on exit. The owner of the conference may use their extension number as the conference ID. The owner of the conference has control of the conference with the ability to mute and drop calls of participants. All participants will hear the system Music on Hold (MOH) until the owner joins, and will hear MOH when the owner drops. Note that any internal party has the option to view and drop participants (not just the conference originator).

Users can record a personalized greeting for a conference (requires Preferred Edition License and Voicemail Pro).

Users can record the conference using Avaya one-X Portal for IP Office, digital or IP display phone or a short code (requires Preferred Edition and Voicemail Pro). To prevent unauthorized access to the conference bridge, PIN codes, Caller ID number screening as well as time and date profiles can be set-up using Voicemail Pro. One user can manage the conferencing bridge facility from any location.

Conferencing has the following restrictions:

• Only two calls connecting through analog trunks are permitted in any single conference.
• Each external caller requires a digital trunk/VoIP channel (for example 1 T1 allows 23/24 external parties, 1 E1 allows 30 parties and a fully licensed VCM-64 allows 64 parties).
• There are no limits on the mix of internal and external calls in conference, but if all internal participants disconnect from the conference bridge, the external participants can be disconnected automatically by the system for added security (configurable system setting).
• System features such as call intrusion, call recording and silent monitoring all use conference resources, as does automatic recording if enabled. When any of these features are active the number of slots available for conference parties is reduced. For example, a conference call between 3 parties and being recorded will use 4 conference slots.

Meet-Me conferencing

Meet-Me conferencing enables multiple callers to talk in an audio conference. Callers can be on-site personnel as well as external parties whether field-based engineers, sales staff on the road, customers or suppliers. Conference calls can be planned in advance or established ad-hoc as and when required.

SoftConsole is the PC-based Windows receptionist application for IP Office. It can be purchased with the Receptionist user license.

SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging.

With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers.

Avaya recommends using phones that support Auto Answer. Users can use instant messaging features provided by Avaya one-X Portal, if available.

WebSocket communication allows SoftConsole clients to communicate with IP Office and Avaya one-X® Portal. The WebSocket protocol is bidirectional between the client and the server. As the communication is done over port 80 or 443 (same port used for HTTP), there are no issues with firewall traversal. In a hosted environment, WebSocket communication provides security.

SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received. Sound and media files can be associated with calls. If this feature is used, the PC requires a sound card and speakers.

SoftConsole supports the following features:

• Answering calls
• Making outgoing calls
• Supervised and unsupervised transfers
• Transfer calls to voicemail
• Hold and park calls
• Monitoring queues and answering queue calls
• Using and viewing conference rooms
• Conferencing held calls
• Adding users to a conference
• Adding text to a call
• Door release
• Intrude
• Sending text messages
• Paging
• Recording calls
• Sending email
• Using dial pad
• Multiple language support, users can select language

Maximum of 4 SoftConole (Receptionist) Licenses per IP500V2