Primary Server:

• • Provides call control, web portal, web collaboration, mobility, IM and presence, messaging, and centralized licensing using WebLM in a single server
• • Runs on an Avaya-provided Linux server or a customer-provided virtualized server
• • Supports 750/1500/3000 users on a single server depending on the hardware (R220/R620/R630)

Secondary Server:

• • Provides both capacity and resilience for the solution, and can be added to the Server Edition Primary at any time. The Server Edition Secondary need not be located in the same place as the Server Edition Primary.
• • Provides additional capacity of 750/1500/3000 users and/or resiliency depending on the server
• • Secondary server may also be designated as an expansion server to the primary or as a dedicated applications server

Expansion System:

• • Provides additional capacity up to 750 users at a remote location
• • Can be an Avaya-provided server, customer-provided virtualized server, or an IP500 V2 appliance (384 user limit with IP500 V2)

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Scale Bold New Heights: With Select, Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at a single location and across 150 networked sites. Give all users the most powerful unified communications and mobility apps to keep everyone connected and productive wherever they happen to be working. The capacity of the built-in audio conferencing bridge is doubled to 512 ports. In addition, it can record the calls for up to 500 customer service agents to help deliver the best customer engagement.

Management Made Easy: Simplified administration is the cornerstone of Avaya IP Office Select. From an intuitive web-based interface, the system administrator can access accounts for all users on a single site or across up to 150 locations. Also, IP Office Select holds all common licenses centrally, making it easier to adapt to changes in user sizes at your locations while maximizing your investment.

Further simplify administration through synchronization with your LDAP directory. The synchronization can be on-demand or as a scheduled task, and can be used to add, edit, and delete users. Fields that can be synchronized from LDAP include Name, Full Name, Extension, and E-mail address.

The Highest Uptime: Midsize businesses demand reliability, and IP Office Select delivers. Not only can an entire location failover to the secondary server, but customizable groups or even single extensions can be configured to failover to any location within the system. In the event of a system outage, the IP phones with active calls stay connected, while idle IP phones simply re-register to the designated failover server. Voice messaging is also critical to many businesses; IP Office Select can be configured as an active-active configuration, providing load balancing between the two servers and full resiliency in case one of the servers becomes unavailable.

Deploying in a virtualized environment? IP Office Select supports VMware HA, an option that provides a virtual standby primary server that protects against system failures.

Powerful Conferencing – Built-in: Built-In meet-me conferencing means all users can host their own password-protected conference bridge to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.

Integrated Collaboration: Effective team engagement goes beyond voice. The ability to share and view documents together in real time with the Avaya Web Collaboration interface takes audio conferences to the next level for faster decision making. The meeting host can even schedule the call and IP Office Select will remind participants when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.

Connect while on the Go: Extend office phones to Apple iPhone and Android smartphones. Choose the most effective method using cellular, Wi-Fi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an e-mail is all it takes to download, install, and configure the application on smartphones.

The Productive Home Office: Turn home phones (or any other phone) into office phones with the click of a button in a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. Control conferences and record calls with a single click. All, with no end-user software to install or maintain.

Enhance Customer Service: Multichannel Contact Center capabilities with IP Office Select Server extend Avaya innovation in contact centers to midsize businesses, giving them the sophisticated capabilities they need in an easy-to-deploy and manage application. Enable your customers to contact you via voice, e-mail, web chat, and fax, and proactively manage the entire customer interaction lifecycle, which can translate into more satisfied customers and a more profitable business.

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya one-X Mobile Preferred Application:

• • Simplified call control tap to call, tap to conference
• • Make calls using cellular, Wi-Fi, or 3G/4G networks
• • IM, presence, and directory access keeps you connected
• • Single click to administer. Single click for end user to install and configure
• • Supported on Android and Apple iOS devices

Note: Requires Power User solution

Conference Features:

• • 256-party conference bridge per primary or secondary server. (up to 256 parties on a single conference)
• • Conference Scheduling with port reservation
• • Unique PIN codes helps ensure security for conference calls
• • Conference entry/exit tones; single beep on entry, double beep on exit
• • Web collaboration for document and screen sharing with local and remote participants (requires additional license)
• • Conference call recording
• • Conference Call control (Available with Power User and Office Worker licenses)
• • IP Office can automatically add users to the conference room when scheduled via the integrated scheduling application

Avaya one-X Portal for IP Office:

• • Point and Click call control
• • Federated IM and Presence
• • Integrated Directory
• • Moderator controls for conference calls
• • Access the same tools at home without complicated VPN requirements

(Available with Power User and Office Worker licenses)

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Primary Server:

• • Provides call control, web portal, web collaboration, mobility, IM and presence, messaging, and centralized licensing using WebLM in a single server
• • Runs on an Avaya-provided Linux server or a customer- provided virtualized server
• • Supports 750/2000/2000 users on a single server depending on the hardware (R220/R620/R630)

Secondary Server:

• • Provides both capacity and resilience for the solution, and can be added to the Server Edition Primary at any time. The Server Edition Secondary need not be located in the same place as the Server Edition Primary.
• • Provides additional capacity of 750/1500/2000 users and/or resiliency depending on the server
• • Secondary server may also be designated as a Server Edition expansion system to the primary or as a dedicated applications server

Expansion System (IP500 V2):

• • Provides additional capacity of 384 users at a remote location
• • Provide analog and digital phone connectivity when used as a gateway to Server Edition server, up to 30 sites.
• • Provide call capability through local PSTN during Primary Server outage.

System Capacities:

• • Up to 2,000 users at a single site or across 32 locations
• • Up to 512 SIP trunk channels per Primary/Secondary server
• • Up to 256 SIP trunk channels per Secondary server Expansion System
• • With IP500 V2: – (not simultaneously)

Up to 384 IP, digital or analog users/extensions

Up to 125 IP Trunks (H.323, SIP)

Up to 204 analog trunks

Up to 8 PRI and 16 BRI trunks

128 Conference channels

148 VCM channels

• • Up to 150 Voice Messaging ports
• • 256 audio conferencing ports per server (256 parties per conference)
• • Up to 750 concurrent Avaya one-X® Portal users on primary or secondary server *
• • Up to 750 concurrent Avaya one-X Portal users on a dedicated server *

*These cannot be combined

• • Up to 32 Music on Hold source

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

For midsize organizations that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer. IP Office Server Edition sets the standard for midsize business communications. Server Edition allows your teams to more effectively engage with each other and your customers. Using a software-based solution instead of the appliance based solution used for Essential and Preferred, Server Edition delivers a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. Easily and economically scales to 2,000 users across 32 locations as your business inevitably grows. Manage and administer your IP Office with the speed and ease offered by a simplified web-based interface and centralized administration and licensing. Server Edition is also the edition upon which AVAYA’s Midmarket Cloud Solutions are based.

System Admin Made Simple: The simplified administration of Server Edition sets it apart. With its intuitive web-based interface, system administrators can access accounts for every user on the network, whether for a single site or across 32 locations. In addition, with its centralized licensing, Server Edition makes it easy to expand and deploy applications as you grow.

Rely On Server Edition: Midsize businesses demand solid reliability; IP Office Server Edition delivers. In the event of an outage, IP phones in active calls stay connected (idle IP phones automatically re-register to an alternate server). Server Edition also backs-up voice messages and greetings in real time. For most businesses, communications and collaboration is mission critical. Rest assured with IP Office Server Edition.

More Meaningful Meetings: How does Server Edition enable teams to engage in more productive and meaningful ways? Start with built- in “meet-me” audio conferencing, which lets users host their own password- protected conference calls. Launch a conference call on the fly or schedule it in advance and IP Office will automatically notify participants when it’s about to start. Record it. Archive it. Replay it. Anytime, anywhere.

Today, of course, effective communication extends beyond voice calls. Add web collaboration to share documents over the easy-to-use Avaya interface. View it from a variety of devices PCs, Macs, Apple iPad devices so everyone participates. Convey ideas and make decisions with the same immediacy and engagement you see when everyone’s together in the same room. With Server Edition, there’s no additional hardware or external systems required.

All Your Calls, Any Device: You’ll never miss an office call, no matter where you are. Calls ring simultaneously on your Apple iPhone or Android device, via cellular, Wi-Fi, or 3G/4G networks. The Avaya mobile app lets you call, transfer, hold, and mute your calls; IM with colleagues, see their  presence, access corporate contacts, and control conference calls, just like you’re in the office. Deployment’s a snap: users just tap in an email to download, install and configure it.

Remote But Never Far Away: Enable remote and home workers to engage with colleagues at the same level as your office workers. Turn their home phone (or any phone) into their office phone with a web browser click and get the same consistent collaboration experience: they’ll stay connected via IM, presence, and directory access. They’ll have full call control, and the ability to manage conference calls (even record them) with a single click. And there’s no PC software to install or maintain.

A New Level of Customer Service: Large enterprises have been using industry-leading Avaya contact center innovations for years. Now midsize businesses can, too with the simplicity of deployment and user experience your business demands. Customers can contact you in a multitude of ways: voice, email, web chat, text, or fax. Move from a web chat to a voice call, for instance, and all your customer’s information moves with it. It’s an experience that will elevate your customer service, and help drive greater revenue and profitability.

Your Desktop, Your Way: Save valuable time at your desk by embedding Avaya communications in popular and frequently used desktop applications such as Microsoft Outlook, Microsoft Lync or salesforce.com. See colleagues’ presence and instant message with them, or simply click to call all without leaving the app. It saves time and makes for better team and customer engagement.

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Although it supports many of the same capacities as Essential Edition, IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more. As an example it supports secure meet-me conferencing in addition to ad hoc conferencing and it increases from 40 auto attendants up to unlimited. IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues. With Preferred Edition, businesses can use communications to establish a competitive edge through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration.

Multi-channel contact center: Extends Avaya innovation in contact centers to midsize businesses, giving them the sophisticated capabilities they need in an easy-to-deploy and manage application for up to 30 agents. (additional agent capacity requires Server Edition) Enable your customers to contact you via voice, email, web chat, and fax, and proactively manage the entire customer interaction lifecycle, which can translate into more satisfied customers and a more profitable business. Although this functionality is available with Preferred Edition, it requires the IP Office Contact Center (IPOCC) application with additional software and hardware. Refer to the IPOCC Product Information Document or Offer Definition for additional details.

Web-based access for office collaboration: Click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail.

Rich collaboration for remote workers: Turn home phones (or any other phone) into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office.  All with no end-user software to install or maintain.

Mobile access for office collaboration: Extend office phones to Apple iPhone or Android smartphone. Choose the most effective method using cellular, Wi-Fi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control.  even better, a simple tap in an email is all it takes to download, install, and configure the application on smartphones.

Secure “Meet-Me” conferencing: Built-in 128-party conferencing means all users can host their own password-protected conference bridge (up to 64-parties per conference) to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.

Integrated collaboration: Effective communication goes beyond voice. The ability to share and view documents together in real time takes audio conferences to the next level for better communication and faster decision making. The meeting host can even schedule the call and IP Office will remind the users when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.

Integrate with the applications your business already has: If a company uses Microsoft

Lync or Outlook, or uses Salesforce.com, then Avaya IP Office can embed communications within them while maintaining the application’s interface and experience; thereby protecting the company’s investment.

Note: Lync integration does not require Lync voice licenses

Call Recording: Recording of incoming or outgoing calls is built-in. Set the frequency of recorded calls (all calls, a percentage of calls), or push a button to record calls on-demand. Send recordings directly to voice/email mailboxes for forwarding via email.

Call recording archival and retrieval: Call recording can positively impact customer service and revenue. It can also enable more meaningful training sessions. Calls can be easily and securely retrieved from any PC by searching on any number of fields such as date, time and extension number. They can also be archived to a storage device such as DVD.

Avaya IP Office Preferred Edition utilizes the IP500V2 Control Unit or “appliance”. Preferred Edition will scale to 384 users at a single location and up to 1,000 users across up to 32 locations.

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The IP Office Essential Edition is the ideal foundation upon which to build an IP Office solution.

Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently with PBX functionality, centralized voicemail, and a peer-to-peer multisite networking system.

With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

One number access: Provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

Dial by name/extension: Callers can easily reach the person they want to connect with by simply typing the name or extension on their phone keypad.

Automated-attendants: Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

IP endpoints: In addition to the analog and digital sets Essential Edition include the ability to support IP sets and other IP endpoints. There are several benefits to utilizing IP endpoints instead of analog or digital. This includes: being able to login at different endpoints within the organization and will retain their extension’s characteristics without requiring any manual intervention, reducing wiring costs by sharing the same physical infrastructure as the data network, and enabling endpoints to automatically fail over to a secondary controller.

Capacity increases: In addition to the greater capacity for endpoints (384) and trunks (240), Essential Edition provides more ports for audio conferencing (128), support for networked locations (32) and networked users (1000).

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

The AVAYA IP Office Platform is a cost-effective system that supports a mobile, distributed workforce with voice and video on virtually any device.

IP Office is an integrated, modular communications solution that scales up to 3000 users and 150 locations in a multisite network with resiliency. Match a deployment model to infrastructure needs from simple appliances to dedicated servers to virtualized software in a data center.

Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email and web chat. The solution combines collaboration software plus multichannel contact centers, networking, security and video.

There is an IP Office to meet the needs of any Mid-Market enterprise. From the smallest enterprise with essential team engagement and mobile requirements, scaling up through to the most sophisticated large enterprises requiring high levels of resiliency to support their customer engagement solutions.

IP Office user solutions provide choices based on job function to match the needs of a diverse range of workers in the enterprise. A broad array of endpoints ranging from: fully featured digital; basic and premier level IP; DECT and Wi-Fi wireless; and, flexible conferencing hard endpoints to Softphone options. Soft phone applications are designed to provide flexibility for remote workers and to allow workers to access telephony services, such as making and receiving calls, voicemail, and call forwarding from their computer or mobile device.

Put it all together and the AVAYA IP Office Platform helps businesses bring engagement to the next level, differentiating themselves from the competition and achieving their business or organizational objectives.

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

See what your responses are to the following!

Business:

What business issues are you currently trying to solve?

Where are things falling apart in your business model?

How do you interact with your customers?

What changes to your business do you envision for the next year or 5 years?

How many employees do you have now?

What are your growth plans?

How do your employees use smart devices today?

How would you like your employees to be able to use smart devices ?

How do you interact with your customers?

How do your customers contact you?

Do any of your employees work remotely?

Do your employees move around a lot?

Do you want to allow your employees to work from home?

BYOD – Do you want to support employee owned devices?

Do your employees need to move about the facility? (roaming employees)

What are your Networking needs?

Do your employees have a need for Internet access?

Do your computers connect to a Local network?

Who manages your local network?

How old is your local network?

How do you deal with Adds, Move, and Changes for networking?

How do you deal with Adds, Move, and Changes for Voice?

What are your normal hours of operation?

Communications Services:

Who is your current service provider for voice?

What is the monthly cost of your voice services?

Who is your current service provider for internet?

What is the monthly cost of your internet services?

What is your current internet access type?  (what Speed?)

Who is your current service provider for conferencing?

What is the monthly cost of your conferencing services?

How many telephones/handsets do you have?

How many telephone lines do you have?

How many remote workers do you have?

Messaging:

What types of messaging do you use today? voicemail, email, text?

What changes or enhancements to your messaging applications would help to achieve

your business objectives?

Is texting used for communications amongst your employees?

Is texting used to communicate with your customers? If yes, how?

Security or Privacy & Redundancy or Reliability:

What is the level of importance you place on communications privacy/security? (Voice,

data, email, text, video).

What is the cost to your business if your communications are down?

Customer satisfaction:

What is the level of customer satisfaction you are currently experiencing?

Are you satisfied with the level of Customer satisfaction?

What is causing customer satisfaction issues?

Do customers know how to contact the person that can help them in your company? (Voice, email, chat).

Are your customers able to get in touch with someone to help?

Are you experiencing any dropped communications (voice, or otherwise)? Is there a way for you to track those?

Do your customers think you are easy to work with? Where do you get this information from?

ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Over the years Xima Software has continued to improve their software to fit customer’s needs. There are so many features that get added sometimes smaller features get lost or forgotten about. These enhancements truly set their software apart from the competition! 911 Alerting: This feature is available with every Chronicall installation and allows customers to know as soon as someone on the associated IP Office calls 911. You can receive desktop notifications, email or SMS Text. Available on IP Office and Avaya Communication Manager using AES and TSAPI licenses.

Cradle to Grave: Many call accounting and call reporting solutions  say they offer Cradle to Grave Reporting. Where Chronicall is unique is they not only say that, they show it through their Cradle to Grave program. This program allows for the customer to change the layout of the available fields to fit their business needs. Their unique call filter allows you to find your calls easily. It also gives you an in-depth view for you to be able to manage your employee’s performance appropriately. Available on IP Office and Avaya Communication Manager using AES and TSAPI licenses.

Realtime Alerts and Triggers: Realtime displays are critical for most business, but the reality is supervisors and managers don’t have time to look at the screen all day, every day. That’s where Realtime Alerts and Triggers can help their business thrive. They can be notified via email, SMS Text or pop screen messages whenever there is a problem. Maybe it’s too many calls in queue, or they have been in queue too long. Maybe all of their agents logged out at the same time, or they have been on break for too long. Chronicall Realtime Alerts and Triggers has them covered. Available on IP Office and Avaya Communication Manager using AES and TSAPI licenses.

Xima Custom Reports: Xima Software realizes that their Standard Reports aren’t going to fit the needs of every business. This is because every business is unique and their reporting requirements are going to vary. However, that is why Xima created Custom Reports. Customers don’t need to be a developer, they don’t need to know how to write Crystal Reports. All they need to do is walk through Xima’s Report Creator Wizard and they will have their specific report within minutes.

ECS is an authorized Xima Software reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.