Xima Software recently presented a new way for clients to receive end user training!

This new process is an entitlement of Xima Care.

With Xima Care in place, this new training process allows clients to participate in live webinar training of Chronicall with other Chronicall users. These live webinar training sessions will cover each of the Chronicall modules and will provide clients with the necessary tools to effectively use the Chronicall software.

These training sessions will be broken up into three different sessions, to not overwhelm users and to give them the best information in the most effective way. Two of these training sessions will take place every Tuesday and every Thursday of every week (with the exception of major U.S. holidays falling on those days. i.e. Independence Day, Thanksgiving, etc.) The training schedule will be as follows:

• • Tuesday’s weekly training – Standard Reports, Cradle to Grave, and Recording Library
• • Thursday’s weekly training – Realtime and Agent Dashboards

The third training session will cover our Custom Reports module. This scheduled training will typically take place on the 1st and 3rd Wednesday of every month.

Each training session will typically last around one hour to assure complete coverage and time for questions. If you are interested in signing up for Xima’s weekly training sessions, the steps to do so are listed below.

To set up an online training:

1. 1) Go to ximacare.ximasoftware.com
2. 2) Click the “Sign In” button (This sign is used for our ticketing system. If you are new to Xima Care, click on the “New To Xima Care?” hyperlink, and you can create a sign in.)
3. 3) Once you’re signed in, click on “Webinar Training” right next to the sign in button
4. 4) Select your desired training based upon the licenses that you have purchased:

• • Standard Reports and Cradle to Grave/Recording Library Training (Tuesdays)
• • Realtime/Agent Dashboards Training (Thursdays)
• • Custom Reports Training (Twice a month, typically on the 1st and 3rd Wednesday)

5. 5) Select time zone (once you select your time zone it will automatically adjust the starting time of your training) There should only be one time option. Select it and hit “Next”
6. 6) Select desired day and hit “Next
7. 7) Fill in your information and hit “Done”

It’s a great way to get the best Xima training experience possible!

www.ximasoftware.com

ECS is an authorized Xima reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas

Your network cabling infrastructure can make your day to day life easier or much harder depending on how well it is designed and implemented. Designing and planning network cabling infrastructure for your building or office can simplify management of moves, adds, and changes. Having designed and implemented systems for clients throughout Seattle and Portland, our expertise will help you implement a “transparent”, structured cabling system that will allow you to concentrate on running your network.

ECS designs, installs, and maintains structured voice, data (computer network cabling, ie: Ethernet) and fiber-optic cabling systems. (single and multi-mode fiber optic)

Our network cabling infrastructure designs:

• • Allow for adds, moves, and changes (MACs) quickly and easily
• • Allow growth with minimal incremental cost
• • Accommodate a wide variety of hardware configurations and network topologies
• • Integrate with any computer and telephone system to allow for maximum flexibility
• • Utilize high-quality, industry-leading components
• • Will be certified to industry-standard specifications, such as TIA/EIA-568-B Commercial Building Telecommunications Cabling Standard.

In todays business world, a typical Ethernet infrastructure will be in place for 20-30 years, and critical technologies such as voice/telephone (VoIP), and video surveillance (IP-based video), that have traditionally been installed on separate copper and coaxial networks are now becoming part of the LAN network infrastructure.  We/ECS feel that it’s more critical than ever to select the right network cabling infrastructure partner from the beginning.

ECS is a network cabling infrastructure company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Small Community Network Features

The features supported across a Small Community Network are:

• • User buttons.
• • Camp-on.
• • Call Back When Free.
• • Paging.
• • Call Pick-up.
• • Internal Directory.
• • Absent Text Message.
• • Anti-Tromboning.
• • Centralized Voice Mail using Voicemail Pro.

Within a Small Community Network, a single Voicemail Pro can be used to provide voicemail services for all the IP Office systems. For full details of installation and setup refer to the Voicemail Pro documentation. The Voicemail Pro is licensed and hosted by a chosen central IP Office system and provides full operation for that system. Queuing on remote systems is not supported.

The voicemail features supported for the other remote IP Offices are:

• • User mailboxes.
• • Call recording.
• • Dial by Name.
• • Auto Attendants.
• • Breakout (requires that the numbers used are routable by the system hosting the Voicemail Pro).

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Small Community Networking

IP Office systems linked by IP trunks can have Small Community Networking (SCN) enabled. Using SCN, the separate IP Office systems ‘learn’ each other’s extension numbers and user names. This allows extension calls between systems and support for a range of internal call features.

IP Office Small Community Networking currently supports a maximum of 1000 extensions across up to 32 IP Office systems.

To set up a small community network, the following are required:

• • A working IP trunk between the IP Office systems that has been tested for correct voice and data traffic routing.
• • For Small Community Networks of more than two IP Office systems, a star network configuration is recommended.
• • VCM modules are required in all systems.
• • The extension and group numbering on each system must be unique.
• • The extension and group names on each system must be unique.
• • We also recommend that all names and numbers (groups, line, services, etc.) on the separate IP Office systems are kept unique. (This will reduce potential maintenance confusion)
• • All systems should use the same set of Telephony timers, especially the Default No Answer Time.

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office 500 Version 2 (IP500 V2) is a modular communications solution that scales from 2 to 384 extensions and up to 1000 subscribers over 32 sites in a Small Community Network (SCN). Not only can it support traditional analog and digital desk phones, it can also support IP and SIP based desk phones. Because it supports various types of trunk options like Analog, BRI, PRI (T1/E1), and SIP, the IP500 V2 is the ideal solution that satisfies the needs of the small and medium business.

With IP Office Preferred Edition and Unified Communications Module (UCM) installed in IP500 V2 system, additional unified communications features can be enabled like one-X Portal, Avaya Communicator, and Web Collaboration.

Not only can the IP500 V2 be operated in a stand-alone model, it can also be deployed as a gateway for Branch deployment to Avaya Aura or expansion unit to IP Office Server Edition or IP Office Select.

The IP500 V2 Control Unit contains four slots to house extension cards and VCM (Voice Compression Module) cards. There are two types of cards; base cards and daughter cards. Base cards include a front panel and ports for cable connections. Daughter cards can be added to a base card in order to provide additional facilities (typically trunk connections). The base cards come in a variety of types including digital station cards, analog phone cards, combination cards that include trunks and stations, 32 and 64 channel VCM cards, an expansion card; required to connect the maximum number of expansion units, and a UCM (Unified Communication Module) for Preferred Edition and applications support. The daughter cards, which are attached to certain base cards, include support for analog trunks, BRI trunks, and PRI trunks.

The expansion Units are preconfigured to provide a specific number of analog trunks, digital stations, and analog terminals.

Key Features:

• • Proven reliability, dependable security: Contains no moving parts, such as hard drives or fans, which could fail or cause the unit to overheat.
• • Built-in resiliency: For businesses with multiple locations, the IP500 V2 appliance can fail over to an appliance at a second site, delivering continuous operation and maintaining features across sites without the need for redundant hardware at each site.
• • Flexibility: The IP500 V2 appliance can support IP, analog, and digital phones and/or trunks, all on the same system at the same time.

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office R10 – Select Edition – Features and Capacities:

• • Single-Site Users: 3000
• • Total System Users: 3000
• • Networked Sites: 150
• • Total UC Users: 3000
• • Mobile: Enhanced
• • Avaya Communicator: Yes
• • Web-based user portal: Yes
• • Lync, Outlook, SFDC Integration: Yes
• • Ad Hoc Conferencing: 512
• • Meet me Conferencing: 512
• • Conference Scheduling: Yes
• • Web Collaboration: Yes
• • Voicemail type: VM Pro
• • Call Recording: Yes
• • Auto-attendants: Unlimited
• • SoftConsole: 75
• • Active Directory Integration: Yes
• • Centralized Licensing: Yes
• • Contact Center Support: Yes
• • Aura Branch: No

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office R10 – Server Edition – Features and Capacities:

• • Single-Site Users: 1500
• • Total System Users: 2000
• • Networked Sites: 32
• • Total UC Users: 750
• • Mobile: Enhanced
• • Avaya Communicator: Yes
• • Web-based user portal: Yes
• • Lync, Outlook, SFDC Integration: Yes
• • Ad Hoc Conferencing: 256
• • Meet me Conferencing: 256
• • Conference Scheduling: Yes
• • Web Collaboration: Yes
• • Voicemail type: VM Pro
• • Call Recording: Yes
• • Auto-attendants: Unlimited
• • SoftConsole: 32
• • Active Directory Integration: Yes
• • Centralized Licensing: Yes
• • Contact Center Support: Yes
• • Aura Branch: No

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office R10 – Preferred Edition – Features and Capacities

• • Single-Site Users: 384
• • Total System Users: 1000
• • Networked Sites: 32
• • Total UC Users: 384
• • Mobile: Enhanced
• • Avaya Communicator: Yes
• • Web-based user portal: Yes
• • Lync, Outlook, SFDC Integration: Yes
• • Ad Hoc Conferencing: 128
• • Meet me Conferencing: 128
• • Conference Scheduling: Yes
• • Web Collaboration: Yes
• • Voicemail type: VM Pro
• • Call Recording: Yes
• • Auto-attendants: Unlimited
• • SoftConsole: 4
• • Active Directory Integration: No
• • Centralized Licensing No
• • Contact Center Support: Yes
• • Aura Branch: Yes

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Essential Edition – Features and Capacities

• • Single-Site Users: 384
• • Total System Users: 1000
• • Networked Sites: 32
• • Total UC Users: N/A
• • Mobile: Basic
• • Avaya Communicator: No
• • Web-based user portal: No
• • Lync, Outlook, SFDC Integration: No
• • Ad Hoc Conferencing: 128
• • Meet me Conferencing: 0
• • Conference Scheduling: No
• • Web Collaboration: No
• • Voicemail type: Embedded
• • Call Recording: No
• • Auto-attendants: 40
• • SoftConsole: 4
• • Active Directory Integration: No
• • Centralized Licensing: No
• • Contact Center Support: No
• • Aura Branch: Yes

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office R10 Select – System Capacities:

• • Up to 3000 users at a single site or across 150 locations
• • Up to 1,024 SIP trunk channels per Primary/Secondary server
• • Up to 256 SIP trunk channels per Expansion System
• • Trunks with IP500 V2 – 148 H.323, 240 digital, 208 analog trunks (not simultaneously)
• • Up to 500 Voice Messaging ports
• • Up to 500 recording ports
• • 512 audio conferencing ports
• • Up to 128 concurrent web collaboration users via the primary server
• • Up to 512 concurrent web collaboration users via an external server
• • Up to 1,500 concurrent UC users via the primary server
• • Up to 3,000 concurrent UC users via an external Avaya one-X® Portal server

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.