Xima Software recently presented a new way for clients to receive end user training!
This new process is an entitlement of Xima Care.
With Xima Care in place, this new training process allows clients to participate in live webinar training of Chronicall with other Chronicall users. These live webinar training sessions will cover each of the Chronicall modules and will provide clients with the necessary tools to effectively use the Chronicall software.
These training sessions will be broken up into three different sessions, to not overwhelm users and to give them the best information in the most effective way. Two of these training sessions will take place every Tuesday and every Thursday of every week (with the exception of major U.S. holidays falling on those days. i.e. Independence Day, Thanksgiving, etc.) The training schedule will be as follows:
- • Tuesday’s weekly training – Standard Reports, Cradle to Grave, and Recording Library
- • Thursday’s weekly training – Realtime and Agent Dashboards
The third training session will cover our Custom Reports module. This scheduled training will typically take place on the 1st and 3rd Wednesday of every month.
Each training session will typically last around one hour to assure complete coverage and time for questions. If you are interested in signing up for Xima’s weekly training sessions, the steps to do so are listed below.
To set up an online training:
- 1) Go to ximacare.ximasoftware.com
- 2) Click the “Sign In” button (This sign is used for our ticketing system. If you are new to Xima Care, click on the “New To Xima Care?” hyperlink, and you can create a sign in.)
- 3) Once you’re signed in, click on “Webinar Training” right next to the sign in button
- 4) Select your desired training based upon the licenses that you have purchased:
- • Standard Reports and Cradle to Grave/Recording Library Training (Tuesdays)
- • Realtime/Agent Dashboards Training (Thursdays)
- • Custom Reports Training (Twice a month, typically on the 1st and 3rd Wednesday)
- 5) Select time zone (once you select your time zone it will automatically adjust the starting time of your training) There should only be one time option. Select it and hit “Next”
- 6) Select desired day and hit “Next
- 7) Fill in your information and hit “Done”
It’s a great way to get the best Xima training experience possible!
ECS is an authorized Xima reseller located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas