Video Surveillance is experiencing some of the same trends in IP Camera technologies that have been made popular in consumer electronics and broadcast video today.

Emerging feature trends, include High Dynamic Range (HDR) imaging and H.265 Video Compression schemes.

HDR is currently all the rage in consumer electronics and broadcast video markets, however it’s been slower to gain ground in commercial business applications primarily due to its very high bandwidth requirements

When it comes to high resolution, Video Surveillance is lagging behind consumer electronics and broadcast video. Video Surveillance manufacturers are offering 4K Ultra HD, while consumer electronics and broadcast video is now moving on to 8K.

Many Video Surveillance industry experts are saying that Image Quality and Cost-Efficiency are two of the primary trends being focused on by Manufacturers.  They also say that we will see an increased focus on software developments like Built-In Intelligence, Deep Learning, and other advances in video management.

Most Video Surveillance manufacturers are working to improve Image Quality, Frame Rate, and Low-Light performance to meet consumer/market demands.

The use of Video Surveillance in business is expanding rapidly, creating new challenges related to managing surveillance systems and storing the increasing volume of video footage storage.

Enhancing Safety and Security are the primary triggers to the massive growth of Video Surveillance in small & medium businesses.

Growth Drivers:

♦ Safety

♦ Security

♦ Crime Prevention

♦ Loss Prevention

♦ Improve Workflow

♦ Employee Performance

♦ Monitoring unmanned locations

♦ Monitoring remote locations

ECS is a Video Surveillance Reseller/Installer located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

There is an increased need for wireless communication and along with it comes the need for better Ethernet cables.

Wireless technology is not just for executive conference rooms. Your steel manufacturing facility or industrial warehouse needs the same Wireless abilities. To achieve reliable service, you need to look at the advances in cabling.

CAT5e cable provide increased bandwidth and less interference than regular CAT5. They can be used to support Gigabit Ethernet, but are not rated as Gigabit. This choice is right for those that do not require extremes in speed, yet need better performance with less expense.

CAT5e cabling was the first cable to support Gigabit speeds. The most common network cabling installed today is CAT5e.

CAT5e cable allows transport of Gigabit speeds up to 328 ft. (including patch cables)

CAT6 cable is available to meet harsh use and environmental conditions. Exterior cable protection and physical properties create an Ethernet cable that will resist abrasion, UV light, extreme temperatures, oil and chemicals.

CAT6 cable supports up to 10-Gigabit however it is limited to 164’ including patch cables.

CAT6A cable utilizes an exceptionally thick plastic casing that helps further reduce crosstalk.

CAT6A can maintain 10-Gigabit speeds for the full 328 feet of Ethernet cable. (including patch cables)

ECS is a Low Voltage Cabling Installer located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

EnGenius Neutron Managed Indoor Access Points provide wireless connectivity that’s flexible, scalable and reliable.

You can connect a luxury home, small business, or an entire campus with this versatile line.

EnGenius Neutron Managed Indoor Access Points can operate alone or be centrally managed, all with no licensing or subscription fees.

Highlights:

♦ High-Capacity 802.11ac Wave 2 Performance

♦ Versatile Ceiling-Mount & Wall-Plate 802.11ac & 802.11n Models

♦ Gigabit PoE Ports Expand Deployment & Power Options

♦ Gigabit Wireless Speeds to 2.5 Gb on Wave 2 Models

ECS is an Authorized EnGenius Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

A1S = Avaya One Source

ACCS = Avaya Contact Center Select

ADI = Avaya Direct International

ASBCE = Avaya Session Border Controller for Enterprise

ARS = Alternative Route Selection

ASD = Avaya Solution Designer

AVG = Avaya VPN Gateway

BRI = Basic Rate Interface (ISDN trunk)

CLI = Command Line Interpreter

CSQT = Consolidated Services Quoting Tool

DHCP = Dynamic Host Control Protocol

DID = Direct Inward Dial

EoSS = End of Services Support

FQDN = Fully Qualified Domain Name

GRT = Global Registration Tool from Avaya

GSS = Global Support Services from Avaya

IP = Internet Protocol, part of the TCP/IP protocol stack

IPOCC = IP Office Contact Center

IPOL = IP Office on Linux (referred to IP Office Server Edition or Select)

IPOSS = IP Office Support Services

ISDN = Integrated Services Digital Network

IT = Information Technology

LAC = License Activation Code

LAN = Local Area Network

LDAP = Lightweight Directory Access Protocol

NAPT = Network Address Port Translation

NAT = Network Address Translation, used with Virtual Private Networks

NT = Microsoft New Technology Operating System

OSSI = Operations Support System Interface, a batch-oriented DEFINITY protocol

OVA = Open Virtual Appliance

PLDS = Product Licensing and Distribution System

(the Avaya website tools used to download licensing and software for Avaya products)

POS = Point of Sale

POTS = Plain Old Telephone Service

PRI = Primary Rate Interface (ISDN trunk)

PSTN = Public Switched Telephone Network

RAID = Redundant Array of Inexpensive Disks

RAS = Registration, Authentication, and Status (the overall process of establishing communication between an endpoint and a switch, in the H.323 protocol)

RTCP = Real-time Control Protocol

SAL = Secure Access Link

SAP = This isn’t an acronym, but rather the name of the company that sold an ordering and tracking system to Avaya.

SBC = Session Border Controller

SE = Server Edition of IP Office

SCN = Small Community Network

SGCP = Simple Gateway Control Protocol

SI = Streamlined Implementation process

SIP = Session Initiation Protocol

SME = Small and Medium Enterprise

SMTP = Simple Mail Transfer Protocol

SNMP = Simple Network Management Protocol

SPC = Avaya Services Product Connect, which links the RTS / GSO to customer products via IP

SPE = Service Price Element

SSL/VPN = Secure Socket Layer/Virtual Private Network

Standard Edition = A term that collectively refers to Essential Edition and/or Preferred Edition in IP Office R10.0 and serves to provide differentiation from Server Edition and Select Server Edition.

STUN = Simple Transversal of UDP (User Datagram Protocol) through NAT (Network Address Translation)

T.38 = Procedures for real-time group 3 facsimile communications over IP Networks

TAC = In-country Avaya Technical Assistance Center

TCP = Transmission Control Protocol (a reliable end-to-end transport-level protocol which provides error detection and correction, flow control, and sequencing; the Internet standard reliable transport protocol)

TCO = Total Cost of Ownership

TFTP = Trivial File Transfer Protocol

TIEU = Technical Instructor – End User

TLS = Transport Layer Security

TSAPI = Telephony Services Application Programming Interface. TSAPI also is a key integration for Outbound Call Management enabling call generation based on data base prompts.

TSC = Technical Service Center

TSC-SS = Technical Service Center Support System (replaced by Maestro)

UC = Unified Communications

UCM = Unified Communications Module (enable UC Applications on IP500 V2)

UDP = Uniform Dial Plan

UDP = User Datagram Protocol, (a connectionless protocol that, like TCP, runs on top of IP networks. Unlike TCP/IP, UDP/IP provides very few error recovery services, offering instead a direct way to send and receive datagrams over an IP network. It’s used primarily for broadcasting messages over a network in real time)

VOIP = Voice Over Internet Protocol

VLSM = VLSM is defined as a redefinition of the subnet mask, allowing for a more efficient allocation of IP addresses within a traditional classful block. During administration, the user will input a Network Bits value between 1and 30 on the IP-Route form which will correspond to a particular subnet mask.

VNMA = Voice Network Management Assist offer, previously known as Qualnet

VPN = Virtual Private Network

WAN = Wide Area Network

XML = Extensible Markup Language

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Beginning with the launch of IP Office R10.0, IPOSS is REQUIRED for all sales of Server Edition, Select, & IP Office Contact Center (IPOCC).

IPOSS is OPTIONAL for IP500 V2 systems with the exception of an SCN/Networked environment.

R9.1 & R10 are the “Eligible IP Office Software Releases” to purchase IPOSS coverage

Older releases MUST be upgraded prior to IPOSS purchase, but after they are under IPOSS coverage, they can remain on the same release as long as the IPOSS is renewed on time and that release is not “End of Services Support” (EoSS).

Systems that do not have IPOSS renewed on time will need to purchase a product upgrade to purchase IPOSS.

IPOSS’ real-time customer account and Sold-To creation has been a popular feature, and Avaya is integrating it into the product licensing process to speed customer onboarding.

The IPOSS ordering process is being centralized into Avaya One Source, including integration of Token ordering features. This enables any type of IPOSS coverage to be ordered for the system in a single motion, including Contact Center coverage.

IPOSS Renewals are now enabled in Avaya One Source Renewals configurator (A1SR).

With IP Office R10 licensing in PLDS, business partners will now have a single licensing method.

IP Office systems covered under an active IPOSS contract will be entitled to no charge upgrade licenses per the terms and conditions of their IPOSS support contract (installation not included).

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ONLY Avaya Authorized Resellers may purchase IP Office SD Cards from Avaya Authorized Distributors.

IP Office System SD Cards supplied by Avaya contain all the system software required for the IP500 V2, including expansion module and phone firmware binaries.

An update to the latest IP Office Software Release (R10) may be required to have the latest (R10) software on the SD Card for the installation. This can be done in IP Office Manager under SD Card management. Please check for the latest available software on http://support.avaya.com

The only difference between IP Office R10.0 & R9.1 in an IP500 V2 system are the files on the SD card, which can be updated.

Upon release of a new IP Office Software Release, Avaya updates the software load being burned on SD Cards sold through distribution, these updates take some time to get through the distribution chain as distributor and partner inventories are replenished with the new software load. The material code of the SD card doesn’t change.

Partners can continue selling R9.1, should they wish to do so. When partners do the initial installation, they can install whatever release they have purchased and are standardized on. This IP Office process affords partners the flexibility not to be tied to the date when we introduce a new release.

For IP Office R10.0 purchases, standard installation practice is to always load the latest version of software available on Avaya support. http://support.avaya.com  This is recommended since from the time Avaya shipped the SD Card, Avaya may have released a service pack on the current release, so it is always advised that the partners load the latest version.

This approach of being able to treat the SD Card as a generic entity provides the flexibility to install whatever release is required. Partners need not worry about changing material codes, about managing stock of different SD Cards, about holding off an order until the new software release date because they want to ensure that they receive the new release on the SD Card.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office Release 10 (R10) and higher will only be supported using the Avaya “Product Licensing and Delivery System” (PLDS) to manage license files.

“Avaya Direct International” (ADI) licenses will continue to be offered for Pre-IP Office R10.0 releases using ADI licensing.

If you are upgrading from a Pre-R10 release, you MUST migrate all of your Pre-R10 licenses (ADI, PLDS, mix of ADI/PLDS, virtual) to R10 PLDS licenses.

The Avaya R&D team have setup an online forum to provide support for technical questions related to the new PLDS licensing content delivered in IP Office R10.0, it can be found here: https://support.avaya.com/forums/forumdisplay.php?f=86

Upgrading IP Office Administration: Earlier releases of IP Office Manager are not compatible with systems running this release. Before upgrading an IP Office system to R10, the Administration suite MUST be upgraded.

Warning: In all cases, always backup all application data to a separate location before upgrading.

ALL IP Office R10 Configurations/Quotes REQUIRE an Avaya Design/Configuration from the Avaya A1S configuration tool.

The following are REQUIRED to request an Avaya A1S configuration:

♦ Customer Name:

♦ Customer Address:

♦ Customer City

♦ Customer State

♦ Customer Zip:

♦ Customer Contact Name:

♦ Customer Contact Phone #:

♦ Customer Contact email:

In addition to the customer information above, the following are REQUIRED to Request an IP Office R10 UPGRADE:

♦ Avaya Sold To Number

♦ Copy of Current IP Office Configuration

♦ Copy of Current XML File from IP Office

Note: The XML File can ONLY be obtained using Manager R10.0

IP Office Support Services (IPOSS) customers entitled to IP Office software updates/upgrades under a current support agreement will be upgraded in accordance with the terms of their support contract.

Customers operating earlier releases of IP Office software without an IPOSS contract will need to purchase an upgrade to get to IP Office R10.0.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The GAC2500 is a next generation enterprise-grade 6-line Android IP conference phone with a 4.3″ capacitive touch screen that that runs the Android Operating System and therefore offers full access to the hundreds of thousands of Android apps in the Google Play Store, including business productivity apps such as Skype, Skype for Business, and Google Hangouts.

The phone features Gigabit ports, 7-way conference, 3x microphones, 1 Micro USB port, integrated WiFi and Bluetooth for network flexibility.

The GAC2500 delivers superior HD audio quality, rich and leading edge telephony features, automated provisioning for easy deployment, advanced security protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms.

GAC2500 is a perfect choice for enterprise users looking for a high performance, feature rich conference phone with superb audio quality at competitive price.

GAC2500 Features at a Glance

♦ Runs Android™ 4.4 and offers full access to all Android™ conference apps in the Google Play Store (e.g., Skype, Skype for Business, Google Hangouts™, etc.)

♦ World-class high fidelity sound quality with audio bandwidth of up to 18Khz

♦ 4.3″ capacitive touch screen LCD with support for flexible layout/content customization

♦ 3x microphones (12 ft. pickup range), 1x speaker (15 ft. coverage range)

♦ Auto-sensing Gigabit Ethernet port, Wi-Fi, PoE+, Bluetooth, Micro-USB with 3.5mm audio interface

♦ Supports standalone IP mode or USB slave mode

♦ Supports daisy chain (up to 2 units via RJ48 CAT5) mode in large conference room for better audio quality

♦ NAT-T enables the phone being the Plug and Play device

♦ Automated provisioning using TR-069 or AES encrypted XML configuration file, TLS/SRTP/HTTPS for advanced security and privacy protection

The GAC2500 can be powered either using POE or the included 12V Power Adapter.

The GAC2500 can connect to your network via ethernet cable or WiFi.

The GAC2500 is designed to transform your business conferencing experience through its immersive audio conferencing environment and suite of advanced features.

ECS is an Authorized Grandstream Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

For over fifty years, Speco Technologies has been dedicated to providing the latest innovations in Video Surveillance products for Residential & Commercial use.

Speco has committed to providing affordable, dependable merchandise, delivering exceptional customer service, and offering extensive product training, technical and marketing support.

Speco continues to be an innovator in both the residential and commercial areas of CCTV.

Speco offers:

♦ Network Video Recorders (NVR)

♦ Digital Video Recorders (DVR)

♦ Hybrid Digital Video Recorders

♦ SecureGuard® Servers

♦ IP Cameras

♦ Analog Cameras

♦ HD-TVI Cameras (High Definition Transport Video Interface)

♦ LCD Monitors

♦ LED Monitors

♦ 4-IP Camera Kits

♦ 8-IP Camera Kits

♦ 4- HD-TVI Camera Kits (High Definition Transport Video Interface)

♦ 8- HD-TVI Camera Kits (High Definition Transport Video Interface)

♦ 4- HD-TVI Camera Kits (with Outdoor Intensifier® Dome Cameras)

♦ Video Surveillance System Accessories

ECS is an Authorized Speco Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

What is included with Xima’s “Skills Based Routing” Bundle ?

♦ Realtime Agent Timeline Display

♦ Group Timeline Display

♦ Wallboard Displays (unlimited)

♦ Alerts and Triggers via Pop Screen, SMS, Email

♦ Reporting on DND, NR, ACW, Logged In

♦ Agent Dashboards

♦ Account Code Association

♦ API – CRM Integration

♦ Reason Codes

♦ Custom Note Field

♦ Agent Presence Display

♦ Unlimited Skill Groups

♦ Priority Level for Skill Group Calls

Unlimited Queue Announcements per Skill Group:

♦ Position in Queue

♦ Estimated Wait Time

♦ Pre-transfer Notice

♦ Custom Announcements

Full Control of Queue Music per Skill Group:

♦ Preloaded Music Options

♦ Ability to Add Unlimited Music

Control of Call Routing to Skill Groups:

♦ Most Idle, Linear, or Circular Routing

♦ Intelligent Highest Skill First Routing

♦ Queue Timeout and Overflow Options

Supervisor Active State Controls:

♦ Force Agents to Ready/Not Ready Status

♦ Enable/Disable Agents from Skill Groups

♦ Pull Calls from a Queue and Transfer to Agents

Agent Active State Controls:

♦ Ready/Not Ready Themselves

♦ After Call Work Timer Allows Agent to Wrap Up After Calls

♦ Ability to Extend ACW Time or End Early

♦ Click to Dial

http://www.ximasoftware.com

ECS is an Xima Software Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.