CCTV systems most often use low-end “Analog” surveillance cameras to capture a video image.

Some “Analog” cameras are sold as high-definition (HD), but their maximum resolution is usually between 960 x 480 or 704 x 576. These low resolutions will capture images up close, clearly depicting a face if the camera is mounted nearby. However much of the identifying detail will be lost across distances of a few hundred feet or more. “Analog” surveillance systems also have trouble capturing detail in moving objects like an automobile for example.

Most Video Surveillance Cameras installed today are IP-based. IP Cameras provide a substantially higher resolution than Analog cameras.  IP Cameras can even provide full frame video at 30 frames per second (fps).

Common IP Camera resolution rates are:

1 Megapixel (MP) (1280 x 720)

2 Megapixel (MP) (1920 x 1080)

3 Megapixel (MP) (2048 x 1536)

5 Megapixel (MP) (2592 x 1944)

Most industry experts agree that it would take up to six “analog” CCTV cameras to equal the performance of one 2 Megapixel (MP) IP-based camera.

In addition to the cost-savings associated with newer IP-based equipment, there is also a dramatic improvement in quality which has led to a widespread transition from “analog” CCTV to IP-based systems.

The growing reliance on web-based integration with IP-based Video Surveillance systems is likely to continue to develop with each new generations of surveillance equipment.

ECS is an Authorized Video Surveillance Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

CCTV is an “Analog” Video Surveillance system

A CCTV camera is an analog video camera that transmits video over coax cable to a single central location for monitoring, recording, and analysis.

While the current trend is IP network cameras, CCTV cameras are still widely used, and offer a cost-effective answer for many common surveillance systems.

CCTV technology has been around since the 1940’s, and has been a primary video surveillance system option since around 1970.

The two primary types of CCTV cameras are fixed cameras and pan/tilt/zoom (PTZ) PTZ cameras can rotate horizontally and vertically to cover more area.

Pros and Cons of Analog Surveillance

Pros of Analog CCTV:

♦ Lower up-front cost – Analog cameras usually cost less than IP network cameras.

♦ Wide-spread compatibility – Mixing and matching Analog CCTV camera models and surveillance equipment from different manufacturers is relatively easy with an analog CCTV security camera.

Cons of Analog CCTV:

♦ Expensive cabling – Analog CCTV cameras require Coaxial and sometimes other more complicated cabling schemes that can be expensive and challenging to install.

♦ Limited features – Many of the advanced features now available with IP cameras (for instance: megapixel resolution, digital zoom, and video analytics), aren’t available in analog CCTV models.

Components of a CCTV Video Surveillance System

♦ Digital Video Recorder (DVR)

♦ Cable (Coaxial)

♦ Monitor (Viewing station)

♦ Cameras (Fixed & Pan/Tilt/Zoom – PTZ)

Digital Conversion Effects Image Quality – Analog CCTV systems usually use a DVR for recording/storage. This allows the analog signals to be digitized for recording and delivery over the network.

A DVR solution can be a cost-effective alternative to IP video, and provide users with benefits such as digital storage and remote accessibility. However, there are drawbacks such as a drop-off in image quality.  It’s harder to retain image quality with CCTV because of the various analog-to-digital conversions that take place from the camera to the DVR.

A DVR-based solution can still be a good option for users looking for a lower-cost Video Surveillance system.

ECS is an Authorized Video Surveillance Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Key features of Xima Skills Based Routing and Queued Callback:

♦ Unlimited Supervisor Licenses (Free)

♦ Unlimited Custom Queue Music

♦ Unlimited Custom Queue Messages

♦ Agent Call Control

♦ Queue Call Control

♦ Reserve Agent Queue Callback

♦ Reserve Customer Queue Callback

Xima staff will help you every step of the way with your Skills Based Routing Deployment.

ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Abandoned Call Rate: is more than callers that hang up prior to reaching an agent, it includes calls that were left on hold after being answered. Perhaps, it is a caller that continues to get transferred around from department to department and hangs up while sitting on Park. Understanding your abandoned calls and your abandoned call rate helps you make the necessary changes to improve business and customer satisfaction.

We suggest Chronicall Standard Reports like Abandoned Calls, Group Abandoned Calls, Lost Call Summary and Queue Call Volume to measure your abandoned call rate.

Average Queue Time: is one of the most important key performance indicators for inbound call traffic. It allows you to know if your callers’ wait time is within an acceptable timeframe. With Chronicall Reports, like Queue Call Volume, you can see your customer’s average wait time and how many customers you are losing due to long wait times. You may also consider exploring your agent’s average handle time as this might be the root of what is causing your long wait times.

We suggest Chronicall Standard Reports like Queue Call Volume, Queued Calls by Group or Queue Summary by Group to determine your customer’s queue experience.

Service Level & Forecasting: is your call data broken down into time intervals; such as hour of day, day of the week, etc. Understanding your peak call volumes (inbound and outbound) empowers you to staff appropriately. Correct staffing keeps your service level high and customer wait times low.

We suggest Chronicall Standard Reports like Inbound Call Service Level, Inbound Call Performance, Queue Call Volume and Agent Call Volume to measure and track your company’s call volume and service level.

Emergency Calls: could include calls to 911, your local police department, your internal security staff and more. Chronicall not only allows you to report on this important call information, but can also notify you in real-time via email, SMS text or pop screen notification. Emergency notification ensures any situation is handled in a timely manner and with care.

Cradle to Grave Reporting: ties everything together and allows you to verify the data you are receiving. It helps answer the questions you don’t know the answer to. Such as, where are the calls getting abandoned? Is there a simple process change or training to improve your customer experience and decrease your abandoned rate?

Cradle to Grave Reporting holds all the answers you’ve been looking for. Providing Comprehensive telecom data analytics

Chronicall Standard Reports provide key metrics to improve your phone system and your business. You can enhance your data by including Xima’s add-on modules like Call Recording, Realtime Agents, Skills Based Routing, and Queue Callback.

http://www.ximasoftware.com/

ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Video Surveillance is experiencing some of the same trends in IP Camera technologies that have been made popular in consumer electronics and broadcast video today.

Emerging feature trends, include High Dynamic Range (HDR) imaging and H.265 Video Compression schemes.

HDR is currently all the rage in consumer electronics and broadcast video markets, however it’s been slower to gain ground in commercial business applications primarily due to its very high bandwidth requirements

When it comes to high resolution, Video Surveillance is lagging behind consumer electronics and broadcast video. Video Surveillance manufacturers are offering 4K Ultra HD, while consumer electronics and broadcast video is now moving on to 8K.

Many Video Surveillance industry experts are saying that Image Quality and Cost-Efficiency are two of the primary trends being focused on by Manufacturers.  They also say that we will see an increased focus on software developments like Built-In Intelligence, Deep Learning, and other advances in video management.

Most Video Surveillance manufacturers are working to improve Image Quality, Frame Rate, and Low-Light performance to meet consumer/market demands.

The use of Video Surveillance in business is expanding rapidly, creating new challenges related to managing surveillance systems and storing the increasing volume of video footage storage.

Enhancing Safety and Security are the primary triggers to the massive growth of Video Surveillance in small & medium businesses.

Growth Drivers:

♦ Safety

♦ Security

♦ Crime Prevention

♦ Loss Prevention

♦ Improve Workflow

♦ Employee Performance

♦ Monitoring unmanned locations

♦ Monitoring remote locations

ECS is a Video Surveillance Reseller/Installer located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

There is an increased need for wireless communication and along with it comes the need for better Ethernet cables.

Wireless technology is not just for executive conference rooms. Your steel manufacturing facility or industrial warehouse needs the same Wireless abilities. To achieve reliable service, you need to look at the advances in cabling.

CAT5e cable provide increased bandwidth and less interference than regular CAT5. They can be used to support Gigabit Ethernet, but are not rated as Gigabit. This choice is right for those that do not require extremes in speed, yet need better performance with less expense.

CAT5e cabling was the first cable to support Gigabit speeds. The most common network cabling installed today is CAT5e.

CAT5e cable allows transport of Gigabit speeds up to 328 ft. (including patch cables)

CAT6 cable is available to meet harsh use and environmental conditions. Exterior cable protection and physical properties create an Ethernet cable that will resist abrasion, UV light, extreme temperatures, oil and chemicals.

CAT6 cable supports up to 10-Gigabit however it is limited to 164’ including patch cables.

CAT6A cable utilizes an exceptionally thick plastic casing that helps further reduce crosstalk.

CAT6A can maintain 10-Gigabit speeds for the full 328 feet of Ethernet cable. (including patch cables)

ECS is a Low Voltage Cabling Installer located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.