ECS can:
• install low voltage cabling in new office locations or in an existing office
• move or relocate existing low voltage cabling
• troubleshoot and repair existing low voltage cabling
• provide skilled technicians to accommodate all low voltage cabling needs
 

Some of our Low Voltage Cabling Services include:
• Designing and installing low-voltage cabling for business networking and communications, including; voice, data, video security, AV communications, & AV-IT integration
• Relocating and re-installing data, voice & video equipment; including IT infrastructure.
• Professional installation & configuration of VoIP or traditional phone systems.
• Complete LAN wiring services for Ethernet networks.
• Hard wire structure & secure wireless access points for broadband quality wireless Internet.
• Testing, troubleshooting, maintenance and upgrades of all cabling.

We Design, Sell, Install, & Maintain:
• Voice, Data, & Video Cabling
• Network Data Cabling
• CCTV Cabling
• Business and Multi-line Telephone Cabling
• Network Topology Engineering
• Wireless Access Point Cabling
• Structured Cabling Solutions for Cat3, Cat5, Cat5e, Cat6 and Cat6e
• Paging Systems Wiring
• Data/Server Cabinet Overhauls
• Coax Cabling and Installation
• Copper Splicing
• Fiber Optic Cable Installation – Single-Mode & Multi-Mode
• Fiber Optic Splicing
• Fiber Optic Termination and Testing Services
• MDF and IDF Installations
• Low Voltage De-Installation

Contact us today for any Low Voltage Cabling Needs!

Intermedia is the only SIP Trunking provider to require a customer’s network pass the VoIP Test prior to purchasing our SIP Trunking service.

With Intermedia SIP Trunking, all potential customers are required to run and PASS a multi-day VoIP Test, which validates if the customer’s network can successfully run voice traffic at acceptable quality thresholds.

The VoIP Test produces a complete “picture” of the customer’s network over a meaningful period of time, so we can head off issues BEFORE they become a problem.

www.intermedia.net

Once you have the SIP Trunking service in place, you may add or layer on additional features at any time. All additional features work with your existing phone equipment and add value without the large hardware price tag.

Additional Features

Automated Attendant
Auto Attendants greet callers and provides menu options for routing callers to the right person, department, or information. Auto Attendant also includes dial-by-name and dial-by-extension, and is fully configurable by the service administrator.

WebFax
A “virtual” fax service allows you to receive and manage your faxes via the web. WebFax also gives you the ability to send faxes right from your Windows-based PC. Senders simply dial their WebFax Number from their fax machine and transmit their faxes.

Recipients are notified of new faxes via email or any wireless device. Faxes may be viewed, printed, or forwarded to any email address or fax machine and from a Windows-based PC, to one or more fax machines, as well as to personal mailboxes.

Toll-Free Conference Calling
Hold a conference call from any location! Host both “Always-On” (reservation-less) and “Scheduled” (reserved) conferences.

Follow-Me Number
Follow-Me Numbers include a suite of enhanced capabilities to ensure calls are never missed by routing them to the right phone at the right time – Call Forwarding, Call Screening, Sequential Ringing, Simultaneous Ringing, Group Messaging.

Voicemail
Optional voice mail provides messaging capability with phone and Web access.

www.intermedia.net

ECS can configure your new or existing phone system to work with Intermedia SIP Trunking service. You can keep your existing phone numbers or order new local and toll-free numbers and everything works just like your old phone lines, but at a fraction of the cost.

Fail Over Routing:
Fail-Over Routing is an important business continuity feature of the Intermedia network. Fail-Over Routing provides advanced, instant redundancy by automatically redirecting all inbound calls to an alternate phone number in the event the primary termination location is detected to no longer be available.

Benefits:
• SIP Trunks purchased one at a time (increasing flexibility, reducing costs)
• Custom Network Analysis Tool (“VoIP Test”)
• Superior Disaster Recovery
• PBX Pre-certified to guarantee quality implementation
• Lower Long Distance rates
• Free Local and Office to Office calling
• Full E-911 capability
• CALEA Compliant
• Number portability (keep your number)
• Eliminate expensive traditional Voice Circuits

Standard Calling Features:

Local Numbers
Intermedia SIP Trunking provides local phone numbers in over 90% of the top 100 Metropolitan Statistical Areas.

Toll-Free
Intermedia SIP Trunking provides dedicated toll-free service.

Domestic Long Distance
Employees can place long distance calls at Intermedia’s low rates.

International Long Distance
Employees can place international calls at Intermedia’s low rates.

Free Inter-Office Calling
Unlimited free calling between offices for multi-site companies.

Remote Market Number
Why spend thousands of dollars establishing a branch office out of state? Purchase a phone number specific to any chosen area, regardless of your current location, and gain a local presence anywhere in the nation for only 50¢ per month!

E-911
SIP Trunking supports E-911 emergency services, which provide your phone number and address to the emergency operator.

Directory Listing
Your business numbers can be listed in local phone white page directories.

Directory Assistance
Employees can access directory assistance services.

Local Number Transfer
Move your existing local numbers to your new SIP Trunking Service.

Toll-Free Number Transfer
Move your existing toll-free numbers to your new SIP Trunking Service.

Admin Portal
Allows you to manage many aspects of the Intermedia phone service including: view account summary, view current and past invoices, view a list of phone numbers and phone change Administrator information, change 911 address, change emergency fail-over numbers, login to other services such as Auto Attendant or Conferencing Number.

Personal Management Tools
Users who have been assigned advanced features such as voicemail, WebFax or Follow-Me Numbers may access and manage their features through and easy-to-use website

www.intermedia.net

Intermedia’s award winning Customer Service team supports over one million business users, ranging from small entrepreneurial companies to Fortune 100 major enterprises such as HP, Charles Schwab and American Express.

And, since Intermedia’s Network has unique and proprietary advantages, it’s only logical that they support it themselves, right here in the United States. Their customer and network support staff deliver first-class customer service from their offices in Bellevue, Washington.

Intermedia has a support staff that has direct communication access to the engineers who designed and built their nationwide network and services which means, that if any issues arise, they will be escalated faster and resolved faster than most service providers.

Intermedia’s hard work and dedication to their customers has resulted in numerous industry awards.

www.intermedia.net

Replace your existing telephone lines with Intermedia SIP Trunks and reduce your telecommunications spending by 50-70%!

You can even keep using your current phone equipment.

All you have to do is select the number of office locations, number of phone lines and types of phone numbers.

ECS and Intermedia are Where You Are!
By working with the top-grade carrier partners, Intermedia has built one of the largest local area footprints in the U.S. covering more than 90% of U.S. businesses.

SIP Trunking Offers Substantial Savings and High Quality
• Radically reduce phone line costs by up to 50-70%
• Little or No capital expense; maintain current infrastructure investment
• Unlimited local and Long Distance calling plans available
• All installation, management, and support is handled by Intermedia and your Certified Integration Partner creating a complete solution.

www.intermedia.net

Contact us today to discuss how ECS & Intermedia can help reduce your monthly telephone line costs.

Intermedia is the world’s largest one-stop shop for cloud IT services and business applications. Their “Office in the Cloud” delivers the essential services that Small and Medium Businesses  need to do business – including SIP Trunking, Telephone Number Fail-Over, Mobility, Hosted Exchange, Hosted PBX, and more.

For over 20 years Intermedia has been providing business phone services to a wide range of business from Fortune 100’s such as Hewlett Packard, Charles Schwab, American Express and Standard Register to more than a hundred thousand small businesses.

Unlike most phone companies who purchase their technology from third party vendors, Intermedia has developed all of its technology in-house, allowing them to pass on significant cost advantages to customers. Additionally, because they develop their own technology, they continually listen closely to the needs of customers and rapidly adjust, change or create solutions as they arise to meet those needs.

www.intermedia.net

RTS Benefits Include:          
Priority Dispatch (over non warranty, non-service agreement customers)
“Remote” Labor for Installing Upgrades, Service Packs, & Patches
“Remote” Labor for Programming (for moves, adds, & changes)
“Remote” Labor for Troubleshooting Hardware Problems
“Remote” Labor for Troubleshooting Software Problems
“Remote” Labor for Help-Desk Support
“Remote” AFTER-HOURS Labor for Service Effecting Work (example = upgrade, re-boot, etc.)
“Remote” Labor for Carrier Services Troubleshooting, Trouble Reporting, & Problem Resolution
Guaranteed “Remote” Response Time for Major Outages = 2-Hours
Guaranteed “Remote” Response Time for Minor Outages = NBD to 3-Day
Guaranteed “Remote” Response Time for Moves, Adds, Changes = NBD to 3-Day

ECS RTS is available in 1-Year, 3-Year, or 5-Year Agreements.

Some of the services that we provide are:
• Rack & Stack
• Smart-Hands
• Circuit Extensions to suites (Service Provider/Demarc extensions)
• Low Voltage Voice/Data Cabling
• CAT5/6 Cabling
• Fiber Optic Cabling
• Television Cabling
• Structured Racking/Raceway systems
• Wireless/WiFi
• Video Surveillance
• Telephone systems
• Telephone lines/Internet Access
• Unified Communications
• Paging Systems
• POS

ECS is licensed, bonded, & insured in both Washington & Oregon.

ECS Provides Contractors with a “Certificate of Insurance”.

AVAYA IP Office Warranty & Optional Support Services

Hardware Warranty: 1-Year for hardware components that are found to be defective
Software Warranty: 90-Days

Notes:
• Avaya hardware warranty is on a return-and-replace basis
• IP Office Support Services (IPOSS) is available to customers on R8.1 or higher
• Telephone set replacement coverage is not included in IP Office Support Services

IPOSS is available in 1-Year, 3-Year, or 5-Year Agreement.

IPOSS Provides:
• Avaya Remote Technical Support (RTS)
• Next Business Day (NBD) Advanced Parts Replacement (APR)

IPOSS Benefits:
• access to all major software upgrades at no additional cost (during term of agreement)
• immediate access to new/increased functionality (via upgrades) to enhance your business
• access to Avaya support website, service packs, & patches
• access to minor releases to correct bugs and other issues
• all IPOSS coverage options include remote support for both software and hardware components
• access to all of Avaya’s web services such as documentation, tools, & Knowledge Base
• flexible support to match your operating hours (8×5 or 24×7 support)