RTS Benefits Include:
Priority Dispatch (over non warranty, non-service agreement customers)
“Remote” Labor for Installing Upgrades, Service Packs, & Patches
“Remote” Labor for Programming (for moves, adds, & changes)
“Remote” Labor for Troubleshooting Hardware Problems
“Remote” Labor for Troubleshooting Software Problems
“Remote” Labor for Help-Desk Support
“Remote” AFTER-HOURS Labor for Service Effecting Work (example = upgrade, re-boot, etc.)
“Remote” Labor for Carrier Services Troubleshooting, Trouble Reporting, & Problem Resolution
Guaranteed “Remote” Response Time for Major Outages = 2-Hours
Guaranteed “Remote” Response Time for Minor Outages = NBD to 3-Day
Guaranteed “Remote” Response Time for Moves, Adds, Changes = NBD to 3-Day
ECS RTS is available in 1-Year, 3-Year, or 5-Year Agreements.