Avaya Unified Communications and Collaboration Overview

Enterprises of all sizes depend on Avaya for unified communications that improve efficiency, collaboration, customer service, and ultimately competitiveness. Unified Communications simplify the proliferation of technologies that businesses deal with every day. Avaya’s people-centric solutions integrate voice, video and data, enabling users to communicate and collaborate in real time, in the mode best suited to each interaction. This eliminates inefficiencies in communications to make organizations more productive and responsive.

Avaya also offers an open software platform for quickly developing multi-vendor Unified Communications and Communications Enabled Business Process (CEBP) applications. Avaya provides solutions and supporting services directly and through its channel partners.

Features and Benefits

Avaya Unified Communications solutions are:

Seamlessly integrated: Reply to email with your voice. Turn an IM into a conference call. Answer your desk phone from the airport. No matter how, where, or when you communicate, you’ll have seamless access to the same familiar interfaces and corporate resources.

Productivity focused: When communications tools work together, you get more done. You can use the same interface to collaborate real-time across all your tools, including desktop video, social media, conferencing, and more.

Vendor-neutral: Unified Communications unifies systems, devices and applications from multiple vendors. We support open standards and robust interfaces with third-party products, for lower costs and improved flexibility. Our core communications platform, Avaya Aura, leverages SIP architecture to simplify networks and connect users at every location regardless of endpoint infrastructure.

Reliable and secure: Avaya solutions have been used for years by organizations from small businesses to the Fortune 500.

Avaya technology solutions help enterprises increase business agility and lower costs. Avaya’s highly flexible enterprise-wide communications architecture simplifies the deployment of voice, video and collaboration applications. Avaya Unified Communications delivers significant cost savings and an evolutionary path that leverages existing multi-vendor voice systems.

With Avaya, enterprises accelerate business processes through simple, open integration with business applications, desktop environments, emerging social media, and multi-vendor communications systems. Avaya enables you to leverage fit-for-purpose packaged integrations and a comprehensive, mature IT developer Web Services framework.

www.avaya.com

Things are changing for small businesses: Workers are becoming more mobile, and not just technicians and business travelers. Mobile devices are everywhere. Occasionally, one of your employees may need to work from home when a family emergency arises.

If it’s not happening at your company yet, it may soon. Yes, things are changing. But customers still expect the same thing: a great experience. That’s true whether you have four employees or 400, in the office or on the road.

With Avaya IP Office, your staff can look like they’re in the office, and have access to the same communications capabilities, even when they’re working remotely.

It’s easy to add features to support mobility without losing the investment you make today.

More than a third of U.S. small businesses say that at least a quarter of their staff members work remotely at least occasionally.

Whenever you’re ready for change, Avaya IP Office is too!

www.avaya.com

ECS provides Network Cabling Solutions for all Business IT, Security & Communication needs.

Today’s high-speed, high-demand network environments require state of the art design, implementation and installation of the physical wiring and fiber connectivity backbone. ECS has over 10 years of experience designing, building, installing, and testing specialized voice/data cabling and fiber installations.

ECS provides custom designed structured cabling solutions for small & mid-sized businesses. ECS has experience in structured cabling for multi-use building configurations, manufacturing,  healthcare, and education structures. For businesses with multiple locations, wireless offices, or the need to leverage a high-speed copper and fiber network for voice, data, security, or video surveillance, ECS provides design solutions that improve network connectivity.

Our designs deliver speed, security, and reliable connectivity for your business. Our cutting-edge solutions meet your business challenges for voice, data, IT, Security, wireless and video surveillance.

Our ECS cabling team specializes in:

• Infrastructure Design
• MDF and IDF Design
• Cable placement & Support
• Wire Management
• Termination and Testing
• Labeling & Mapping
• Structured Wiring
• Copper cabling
• Wireless Network Solutions
• Fiber Optic Installation
• Intercom/Paging
• Video surveillance
• Rack and stack of equipment
• Equipment racks and patch panels
• POS

Avaya IP Office

You know what’s right for your business!

If a phone system that’s simple and affordable is all you need, IP Office is the perfect choice.

If you want to continue using your existing Avaya analog and digital phones, IP Office will allow you to protect your investment.

And when you’re ready to think beyond the dial tone and change your notions of what a small business phone system should do, IP Office gives you options. You can add packages to support mobility, increase productivity, reduce costs, and improve your bottom line.

With IP Office, your communications investment will never be at risk. You’re not locked in. It’s easy to add on the features you want, whenever you want. It’s your choice, and whatever you decide to do, IP Office makes it easy and hassle-free.

The Avaya IP Office Platform reinvents what a phone system can do.

With investment protection built in.

Avaya IP Office is the trusted choice: When you choose the Avaya IP Office Platform, you’re joining nearly 400,000 businesses Worldwide, and gaining a proven communications solution enhanced by more than a decade of experience.

About Avaya: Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking, and related services to companies of all sizes around the world.

www.avaya.com/smallbusiness

AVAYA IP Office is a LIFELINE FOR YOUR SMALL BUSINESS

Even with so many ways to communicate today, the telephone is still a major gateway to your business. Your customers still call to ask questions. Your sales staff still phones prospects. And conferences with vendors are a way of life. You need a phone system that meets the daily demands of your business, dependably and cost-effectively.

Maybe a basic, reliable phone system is all you need today. But as your business changes, you need a system that can easily and cost effectively change with you. One that won’t lock you in to what you buy today. One that gives you choices for what you may need tomorrow.

That’s where the Avaya IP Office Platform comes in. It will meet your needs, today, tomorrow, and beyond.

Avaya IP Office is the simple, affordable solution that can grow with you.

Does your business need just the basics?

IP Office has got you covered, plus a few built-in extras you and your staff will appreciate!

You get reliable calling along with voicemail and conference calls. You may be able to use the phones you have now. Or, if you’re ready for new phones, Avaya has solid, well-designed choices with features that fit everyone in your business.

Also Important, IP Office also gives you options. It’s a phone system that’s more than just a basic business tool. It can be an investment in your future success.

Support mobile workers outside the office: When you extend all the communication capabilities available in the office to smartphones and tablets outside the office, the world is your workplace.

Tailor features to individual users: Different workers have different needs. Give each category just the features they need to perform at their best.

Improve productivity: What if you could instantly see if a co-worker is available and send an instant message or call, all from the same screen on your PC or mobile device?

www.avaya.com/smallbusiness

Avaya IP Office Server Edition provides richer team and customer engagement for midsize businesses, seamless growth, and simplified administration.

Overview: IP Office Server Edition sets the standard for midsize business communications. Server Edition allows your teams to more effectively engage with each other and your customers. Deliver a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. Easily and economically scale to 2,000 users across 32 locations as your business inevitably grows.

Manage and administer your IP Office with the speed and ease offered by a simplified web-based interface and centralized administration and licensing.

For midsize organizations that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer.

Capabilities

System Admin Made Simple: The simplified administration of Server Edition sets it apart. With its intuitive web-based interface, system administrators can access accounts for every user on the network, whether for a single site or across 32 locations. In addition, with its centralized licensing, Server Edition makes it easy to expand and deploy applications as you grow.

Rely On Server Edition: Midsize businesses demand solid reliability; IP Office Server Edition delivers. In the event of an outage, IP phones in active calls stay connected (idle IP phones automatically re-register to an alternate server). Server Edition also backs-up voice messages and greetings in real time. For most businesses, communications and collaboration is mission critical. Rest assured with IP Office Server Edition.

More Meaningful Meetings: How does Server Edition enable teams to engage in more productive and meaningful ways? Start with built-in “meet-me” audio conferencing, which lets users host their own password- protected conference calls. Launch a conference call on the fly or schedule it in advance and IP Office will automatically notify participants when it’s about to start. Record it. Archive it. Replay it. Anytime, anywhere.

All Your Calls, Any Device: You’ll never miss an office call, no matter where you are. Calls ring simultaneously on your Apple iPhone or Android device, via cellular, WiFi, or 3G/4G networks. The Avaya mobile app lets you call, transfer, hold, and mute your calls; IM with colleagues, see their presence, access corporate contacts, and control conference calls – just like you’re in the office. Deployment’s a snap: users just tap in an email to download, install and configure it.

Non-stop Communications: The failover capabilities of Server Edition for both real time and voice messaging helps ensure that businesses don’t miss a beat

Low TCO: Day-to-day administration of users, groups and call routing across the entire network is easy from the centralized, Graphical User Interface, speeding Moves, Adds and Changes (MACs)

Cost Effective Growth: Whether it’s adding a user or a location, Server Edition easily grows with any expanding company

System Capacities

Up to 2,000 users at a single site or across 32 locations

Up to 512 SIP trunk channels per Primary/Secondary server

Up to 256 SIP trunk channels per Expansion System

Trunks with IP 500 V2 – 148 H.323, 240 digital, 208 analog trunks (not simultaneously)

Up to 150 Voice Messaging ports

256 audio conferencing ports per server (256 parties per conference)

Up to 300 concurrent Avaya one-X® Portal users on primary or secondary server*

Up to 750 concurrent Avaya one-X Portal users on a dedicated server*

www.avaya.com/midmarket

Collaboration options tailored to fit your business needs!

IP Office Preferred Edition enhances all the capabilities of Essential Edition and much more.

IP Office Preferred Edition delivers intelligent communications capabilities that enable staff to collaborate easily and respond quickly to customers and colleagues.

With Preferred Edition, businesses can use communications to establish a competitive edge, through intelligent call routing, powerful mobility, intuitive web control, sophisticated messaging, and application integration.

Web-based access for office collaboration: Click to make and receive calls; point and click call control; federated presence and IM; control audio conferences; personal, system and corporate directory access, and visual voicemail.

Rich collaboration for remote workers: Turn home phones (or any other phone) into office phones with the click of a button from a web browser, while maintaining a consistent caller experience. Stay connected to your colleagues with IM, presence, and directory access just as if you were in the office. All with no end-user software to install or maintain.

Mobile access for office collaboration: Extend office phones to Apple iPhone or Android smartphone. Choose the most effective method using cellular, WiFi, or 3G/4G networks. IM, presence, directory, and conference controls are integrated into the application for complete control. Even better, a simple tap in an email is all it takes to download, install, and configure the application on smartphones.

Secure “Meet Me” conferencing: Built-in 128-party conferencing means all users can host their own password-protected conference bridge (up to 64-parties per conference) to enhance collaboration. Host a multitude of calls simultaneously. Or, schedule them in advance and let IP Office notify participants automatically.

Integrated collaboration: Effective communication goes beyond voice. The ability to share and view documents together in real time takes audio conferences to the next level for better communication and faster decision making. The meeting host can even schedule the call and IP Office will remind the users when the meeting is about to start. All of this is possible without the need for additional hardware or external systems.

Integrate with the applications your business already has: If your company uses Microsoft Lync or Outlook, or uses Salesforce.com, then Avaya IP Office can embed communications within them while maintaining the application’s interface and experience.

Call Recording: Recording of incoming or outgoing calls is built-in. Set the frequency of recorded calls (all calls, a percentage of calls), or push a button to record calls on-demand. Send recordings directly to voice/email mailboxes for forwarding via email.

Call recording archival and retrieval: Call recording can positively impact customer service and revenue. It can also enable more meaningful training sessions. Calls can be easily and securely retrieved from any PC by searching on any number of fields such as date, time and extension number. They can also be archived to a storage device such as DVD.

Maximum Endpoints (single system/location): 384

Maximum Trunks: 240

Maximum SIP Trunk Channels: 128

Maximum PRI’s: 8

Maximum Auto-Attendants: Unlimited

Maximum Networked Locations: 32

Maximum Networked Users: 1,000

www.avaya.com

Avaya IP Office Essential Edition is the ideal solution for small businesses to add more productivity with a professional touch.

IP Office Essential Edition delivers what small and growing businesses need most in today’s competitive environment with the flexibility, sophistication and expandability of the award-winning IP Office.

Essential Edition is the ideal foundation upon which to build an IP Office solution. Providing the necessary mobility, call handling and routing functionality for IP Office, Essential Edition helps ensure small businesses have the communications tools they need to operate effectively and efficiently.

With capabilities such as one number access, caller ID, dial-by-name, automated attendants, conferencing, voicemail, and more, Essential Edition provides the “must haves” small businesses need to enhance their communications with customers and colleagues and streamline their operations.

Embedded voicemail: A range of choices that enable staff to stay connected regardless of where they are. Retrieve voicemail messages from the keypad on any telephone or through the context-sensitive display on an Avaya display phone.

Voicemail to email: Retrieve voice messages via email (voice messages show up just like an email) from a single inbox for fast and efficient access to information.

Call forwarding: Forward calls to your office directly to your mobile or home phone so calls are never missed, even when out of the office.

Messaging, conferencing, and more: Automatically receive notification and listen to voice messages when out of the office. Quickly set up ad hoc conference calls with up to 64 participants to enable cost-effective collaboration.

Dial by name: Callers can easily identify who they want to connect with by simply typing the name on their phone keypad.

Choose your connection: IP Office supports analog lines, PRI/ T1; and newer IP-based technologies such as SIP (Session Initiation Protocol) trunking, which can provide significant cost savings.

One number access: Provide callers with just the office phone number; have calls ring simultaneously on your mobile phone while still maintaining IP Office voicemail support. This helps reduce missed calls, maintaining a consistent experience for callers.

Automated-attendants: Program up to 40 automated attendants (maximum 6 simultaneous calls) to handle almost any customer situation. Customize caller greetings so key clients receive a personal message and are routed directly to the most appropriate person or team.

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com

GIVE USERS THE TELEPHONE INTERFACES THEY WANT, STORE THE MESSAGES WHERE YOU WANT!

Unified Messaging with User Experience Choices and Deployment Flexibility

Avaya Aura Messaging gives users access to email, voicemail, and fax from a single interface.

This unified messaging solution is built for stability and flexibility. Avaya uses an all-Linux platform with local survivability and geo-redundant capabilities to serve large distributed or centralized configurations, with the option to store messages in an Avaya and/or Microsoft Exchange message store.

Avaya provides migration services to move from Octel Aria 250/350 and Intuity Audix systems to Avaya Aura Messaging. Traditional voicemail users can continue using their familiar Octel Aria and Intuity Audix experiences.

Avaya Aura Messaging is the only unified messaging system integrated with the Avaya Aura Platform.

Maintain Productivity with a Familiar User Interface: Users migrating from Octel Aria or Intuity Audix can be up and running with minimal retraining required.

Use an Avaya or Microsoft Exchange Message Store: Choose where to store messages on a user basis to address architecture and governance requirements.

Add a Speech-Based Auto Attendant: Make it easy for callers to route themselves to the right person or service. Improve the service given to callers and save the need for an IVR.

User Interface Continuity: An ideal upgrade for legacy Avaya voicemail, Avaya Aura Messaging gives users familiar interface options: an interface typical of Octel Aria 250/350 systems, or an Intuity-like experience found in Avaya Intuity AUDIX or Definity AUDIX systems.

Migration Made Easier: Simplify and accelerate migration initiatives and address message retention requirements. Transfer mailbox data, messages, and recorded names and greetings when moving from Octel 250/350 and Intuity Audix systems to Avaya Aura Messaging.

Dependable Operations: The application server and message store is Linux based, reducing concerns about security, maintenance, and downtime that can accompany other operating systems. Choose where to store messages on a per-person basis to address architecture and governance requirements. Add N+1 application servers and a geo-redundant message store for extra protection against unanticipated outages.

Integrated Mobility: The Reach Me features lets callers connect with users after they’ve been directed to voicemail. Notify Me provides multiple methods for message notification. Optional Speech to Text transcribes messages and delivers them where you want.

www.avaya.com

Integrated Conferencing on Any Device

INTEGRATED AUDIO, WEB, & VIDEO CONFERENCING

EASY ON USERS, BUDGETS, AND IT STAFF

Put collaboration tools in all your users’ hands, no matter which smart phones, desktops, or tablets they’re using. Get audio, web, and even video conferencing, so you can call a meeting and everyone can connect.

Let your users focus on meeting purpose and content—instead of logistics. Calendar integration lets people easily schedule and join meetings. Participants know and control what’s happening in the conference thanks to the easy-to-use Avaya interface.

Taking conferencing in-house saves service provider and network trunking fees. It can also significantly reduce your WAN usage and costs.

Never Worry About Availability

Conduct hundreds of conferences, bringing thousands of people together to collaborate simultaneously. You don’t need to think of conferencing ports as a scarce resource anymore

Save Serious Bandwidth

When you have multiple participants at the same location, send just one copy of the same audio and video traffic across your network instead of one per user.

Simplify Your Life with a Single Conferencing Platform

Use one platform to host meet-me style conferences, or initiate ad hoc multi-party interactions from your unified communications experience using voice, content sharing, and video.

Make Your Meetings Easier to Plan, Faster to Start, and More Secure

Add conference logistics to your meeting invite with the click of a button, and just click to join when the time comes. See a real-time roster of participants to eliminate those repetitive roll calls, and let everyone will know who is speaking and where any disruptive noise is coming from. Let anyone share content or capture notes, action items, and questions. Allow meetings to continue even if the host leaves. Make your meetings more secure by using your own system not shared with any other enterprise, and when necessary, locking the conference so no one else can join.

www.avaya.com