Avaya IP Office Release 10 is coming out in 2016. Xima is excited about this new release for many reasons. Xima has been collaborating with Avaya over the past year on developing a new set of modern APIs that will provide more flexibility and sustainability to Chronicall. Xima has achieved that with IP Office Release 10 and the new ‘DevLink3′ API. Chronicall is ahead of the game and has been logging using the new DevLink3 API for several months now.

Chronicall will use a new and secure way to connect to Avaya IP Office rather than using the non-secure System Monitor interface. This means that Chronicall will employ a secure connection to communicate with Avaya IP Office, via TCP (connection-oriented) and not rely on UDP (connection-less) methods. Chronicall will still collect all the wonderful detailed information from Avaya IP Office that end-users have grown accustomed to but with more reliability and certainty. Therefore, only positive changes and enhancements for Xima’s world-class logging mechanism called Chronicall.

There will be one change on the licensing side: Avaya will now require Chronicall to use the Avaya CTI license on Avaya IP Office Release 10 and beyond.

Xima is excited for the new changes with the new API as this will strengthen the accuracy and longevity of Chronicall and further augments their solid working relationship with Avaya.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya Aura Session Manager handles call admission control, call re-direction, digit analysis, dial plan management, internal network call accounting feeds, toll by-pass, inter-office routing and international least cost routing. All administration and management of the enterprise-wide private global dial plan network is handled by this communications appliance, and managed as a single enterprise with Avaya Aura System Manager.

Session Manager plays a different role for centralized users and IP Office users in deployment environments connected to Avaya Aura. For IP Office users, Avaya Aura Session Manager acts as a SIP proxy to route SIP sessions to and from the SIP connections to the IP Office. For centralized users, Avaya Aura Session Manager is also the main interface that handles user registration and call routing.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya Aura System Manager allows administrators in Distributed. Mixed, and Centralized deployment environments connected to Avaya Aura to centrally manage all users and IP Office systems in the enterprise branch. In a Distributed branch environment connected to CS 1000, you can also configure Avaya Aura System Manager to centrally manage CS 1000.

System Manager provides the following Centralized administration and management functionality:

• • Upgrade IP Office systems.
• • Add IP Office devices from the network to System Manager.
• • Create IP Office endpoint templates that are used to create IP Office users and Centralized users. These templates can be edited, duplicated, or deleted.
• • Create IP Office system configuration templates that can be applied to selected IP Office systems. These templates are used for initial device provisioning. These templates can be edited, duplicated, or deleted.
• • Upload and convert audio files to System Manager to be used in the IP Office System Configuration Auto Attendant feature.
• • Manage IP Office system configurations. From System Manager, you are able to launch IP Office Manager to view or edit a system configuration. With this feature, you make changes directly to the IP Office device. You are able to apply the changes immediately or schedule the changes to run at a specified time.
• • Manage IP Office security configuration. From System Manager, you are able to launch IP

• Office Manager to view or edit a system security configuration. With this feature, you make changes directly to the IP Office device.

• • Create user templates. These templates can be edited or deleted. Templates can be created for Centralized users or IP Office users.
• • Perform an IP Office backup with the option of storing the backup output in System Manager or creating a local backup where the system stores the backup output on the local storage attached to the IP Office device.
• • Perform an IP Office restore. This feature allows you to restore:

– a saved IP Office system configuration onto an IP Office from System Manager.

– a backup of an IP Office system configuration onto an IP Office from the device SD card.

– users from System Manager to the IP Office.

– a saved IP Office system configuration and user from System Manager onto an IP Office.

• • View events and alarms regarding various operations that occur on the IP Office.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Upgrading the Module

Avaya makes an ISO image available for each IP Office release. You can use this for upgrading a module. The file and method to use depends on the upgrade path.

Web Manager Upgrade:

You can use this method REMOTELY. It includes options for scheduling the actual upgrade. This method is performed in two stages:

1) Transferring the ISO image of the target software release to the module

2) Triggering or scheduling the upgrade.

USB Upgrade:

This method requires PHYSICAL ACCESS to the module. It uses a specially prepared USB memory key onto which the ISO image of the target software release has been loaded.

The List below summarizes the supported methods for upgrading a UCM from a previous release to IP Office Release 9.1.

From: 8.0.x to R9.1 = USB Upgrade

From: 8.1.x to R9.1 = USB Upgrade

From: 9.0.x to R9.1 = USB Upgrade

From: 9.1.x to R9.1.x = USB Upgrade -OR- Web Manager Upgrade

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

System Status Application (SSA)

The System Status Application (SSA) is a diagnostic tool for system managers and administrators to monitor and check the status of IP Office systems locally or remotely.

SSA shows both the current state of an IP Office system and details of any problems that have occurred. The information reported is a combination of real-time events, historical events, status and configuration data to assist fault finding and diagnosis.

SSA provides real-time status, historic utilization and alarm information for ports, modules and expansion cards on the system.

SSA connects to all variants of IP Office using an IP connection that can be remote or local. Modem connections at 14.4kbps or above are supported for remote diagnostics.

SSA provides information on the following:

Alarms; SSA displays all alarms which are recorded within IP Office for each device in error. The number, date and time of the occurrence is recorded. The last 50 alarms are stored within IP Office to avoid need for local PC.

Call Details; Information on incoming and outgoing calls, including call length, call ID and routing information.

Extensions; SSA details all extensions (including device type and port location) on the IP Office system. Information on the current status of a device is also displayed.

Trunks; IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed. For VoIP trunks, QoS information is also displayed (e.g. round trip delay, jitter and packet loss).

System Resources; IP Office includes central resources that are utilized to perform various functions. Diagnosing these resources is often critical to the successful operation of the system. This includes details on resources for VCM, Voicemail and conferencing.

QoS Monitoring; QoS Parameters from connected calls, such as jitter and roundtrip delay, are monitored.

SSA can be launched independently or from IP Office Manager and there can be up to two (2) SSA clients connected to an IP Office unit at one time.

Note: SSA is not a configuration tool for IP Office systems.

SysMonitor

Use SysMonitor to troubleshoot IP Office from both local (LAN) and remote locations (WAN). Select the protocols and interfaces to monitor and diagnose through a graphical interface. Capture traces directly to the screen or as a log file for later analysis. Color code different traces to improve the clarity in large files. The utility also captures system alarms and displays the activity log of the last 20 alarms that have occurred.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office Simplified Manager

Use the Simplified Manager to manage IP Office Essential Edition Quick Mode. Simplified Manager tracks system configuration changes, manages upgrades, and configuration imports and exports.

IP Office has a built-in audit trail that tracks changes to the system configuration, and who has made them. Manager can display the audit trail to assist with problem resolution.

The audit trail records the last 15 changes in the configuration and records the following elements:

• • Configuration Changed – For configuration changes, the log will report at a high level on all configuration categories (users, hunt group…) that have been changed.
• • Configuration Erased
• • Configuration merged
• • Reboot – user instigated reboot
• • Upgrade
• • Cold Start
• • Warm Start
• • Write at HH:MM – This is when the administrator saved the configuration via the schedule option
• • Write with Immediate Reboot
• • Write with Reboot When Free

IP Office Manager is also used for maintenance functions such as:

• • Upgrade to the IP Office system software
• • Ability to send software over an IP network link to a system and have it validated before committing to the upgrade
• • Backwards compatibility with systems from Release 2.1 onwards to allow a single management application
• • Importing and Exporting IP Office configuration information in ACSII-CSV files.

Web Manager

Web Manager is a browser-based management tool designed to simplify the installation and maintenance process and provides access to most, but not all, IP Office configuration settings. Web Manager eliminates the need to have windows operating system because it can run on any device that supports standard browsers.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office Manager

IP Office Manager supports complete centralized administration for Server Edition Primary, Server Edition Secondary, and Server Edition Expansion Systems. Manager also provides IP Office telephony and Unified Communications features.

Manager enables management of all the components within the solution for activities such as:

• • Single point of configuration for IP Office and voicemail
• • Simple initial installation wizard
• • Overview of the system with inventory and status
• • Common settings consolidated to the Server Edition Primary
• • Integrated Voicemail Proclient, System Status Application, and Linux Platform settings access
• • Supports online, offline administration, and configuring a complete solution
• • Template operations
• • Centralized configuration and template storage
• • Administrator account management utility
• • Retains existing IP Office expertise
• • Context sensitive help

Even though Manager is a Windows application, Manager can be installed directly from the Web administration portal of Server Edition Primary server. This enables you to use any Windows personal computer that has any IP Office Manager that is pre-installed immediately.

Using Manager, the administrator can create templates for many management items such as users, extensions, Hunt Groups, and Lines. The administrator can then create any new item using the default settings or the template. You can create multiple users and extensions using one template.

Call Routing Support:

• Full IP Office ARS and dial plan support
• Default routing simplifies configuration
• Solution wide auto line group numbering
• Common incoming call routes provide resilience
• Resilient Hunt Groups

Offline Operation:

• • Complete solution can be created and/or managed offline if required
• • Can still manage when some deices offline
• • On/offline configuration sync options to harmonize as required

Solution Management:

• • Complete solution view with status and inventory
• • Users and Hunt Groups are solution wide
• • Centralized User Rights, feature short codes, Time Profiles, Incoming Call Routes, and Account Codes
• • Permits advanced per-device configuration if desired
• • All configurations stored on primary server
• • Solution wide system directory
• • Easy management of central and per-device licenses

Resilience Management:

• • You can manage every device locally for ‘rainy day’ events
• • You can manage the solution through a secondary server when the primary server fails or in a split WAN setup
• • On/Offline configuration sync options to harmonize as required

Add or Remove Devices:

• • Single process for addition or removal of device
• • Built-in Initial Configuration Utility (ICU) to simplify adding a new device
• • Common configuration items from primary server is auto populated
• • Can configure before you install a new device

Validation:

• • Configuration validation on read and any change.
• • Solution wide validations

Template:

• • Create a local and centralized template from an existing Line, Extension, User, Hunt Group,

• Time Profile, Firewall Profile, IP Route and Service entries

• • Recreate multiple Extension and Users from one template

Remote access:

• • Supports access from service through SSL VPN

Security:

• • Single Sign On to all except one-X Portal administration

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

SoftConsole

SoftConsole is the PC-based Windows receptionist application for IP Office. It can be purchased with the Receptionist user license.

SoftConsole provides enterprise receptionists and operators with call information and call actions to simplify call handling and instant messaging. With SoftConsole, users see the status of other users and adjust basic telephony settings of other users, such as forwarding numbers. Avaya recommends using phones that support Auto Answer. Users can use instant messaging features provided by Avaya one-X Portal, if available.

WebSocket communication allows SoftConsole clients to communicate with IP Office and Avaya one-X Portal. The WebSocket protocol is bidirectional between the client and the server. As the communication is done over port 80 or 443 (same port used for HTTP), there are no issues with firewall traversal. In a hosted environment, WebSocket communication provides security.

SoftConsole can be minimized in the Windows system tray when not in use, but will pop up on the screen when a call is received. Sound and media files can be associated with calls. If this feature is used, the PC requires a sound card and speakers.

SoftConsole supports the following features:

• • Answering calls
• • Making outgoing calls
• • Supervised and unsupervised transfers
• • Transfer calls to voicemail
• • Hold and park calls
• • Monitoring queues and answering queue calls
• • Using and viewing conference rooms
• • Conferencing held calls
• • Adding users to a conference
• • Adding text to a call
• • Door release
• • Intrude
• • Sending text messages
• • Paging
• • Recording calls
• • Sending email
• • Using dial pad
• • Multiple language support, users can select language

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Voicemail Pro is provided with IP Office Preferred Edition and is an advanced messaging and call flow application for IP Office systems.

Voicemail Pro can handle 40 (up to 250/500 on Server Edition/ Server Edition Select) simultaneous calls depending on license and system settings. Each user has the option of turning their voicemail on or off. When on, the system automatically answers their telephone when they are not available to take a call, plays a personal greeting, and records a message.

When a message has been left, the user will see a message-waiting lamp lit on their telephone and can press a retrieval button to collect their messages.

Voicemail Pro can also ring the user to deliver any new messages. Voicemail messages are time and date stamped and the caller’s number recorded. Voicemail Pro can be configured to delete read messages automatically, unless the user chooses to save the message permanently.

Voicemails can be collected remotely by dialing into the Voicemail Pro server. If the number the user is dialing from is recognized (home number or mobile/cell phone for example), the user will listen to their voicemail straight away. If the source number is not recognized, the user will be prompted for a mailbox number and a PIN code for that mailbox, before they can listen to their voicemail. Users have the ability to set and change their own PIN codes.

When a voicemail needs to be forwarded to other users, Voicemail Pro provides many options:

• • Voicemails can be forwarded to another mailbox, or group of mailboxes
• • Recipients can add their comments to the voicemail before forwarding to another mailbox or mailboxes.
• • Voicemails can be forwarded as email WAV attachments.

All options are available in a choice of languages; both spoken voice prompts and graphical programming interfaces and have the choice of IP Office TUI and INTUITY emulation TUI.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

A hunt group is a collection of users, typically users handling similar types of calls, for example a sales department. An incoming caller wishing to speak to someone in a group can call one number and the call can be answered by any number of extensions that are members of the hunt group.

There are four ways a hunt group can process calls

Sequential: One extension at a time sequentially, always starting at the top of the list.

Collective: All extensions in the hunt group simultaneously.

Rotary: Start with the extension in the list immediately following the extension that answered the last hunt group call.

Longest Waiting: Start with the extension that has been free for the longest time period.

Announcements

Use voicemail in conjunction with hunt groups to:

• Record all group related messages.
• Play an announcement when the hunt group is in Night Service or Out of Service mode.
• Play announcements while a call is held in a queue.

A broadcast option is available for internal voicemail. This feature changes the voicemail box operation so that the message notification will only be turned off for each hunt group member when they retrieve their own copy of the message. Hunt group announcements are separated from hunt group queuing and can be used when queuing is off. Hunt group announcements are supported by Embedded Voicemail and Voicemail Pro. Administrators and supervisors can set times for the first announcement, second announcement, and between repeated announcements.

Hunt groups in a small community network can include members located on other systems within the network.

ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.