Location Time Zone is a feature (as of R9.1) configured in the Location page in Manager to assign a time zone to a group of phones.

This is useful for remote ‘remote worker’ sites typical of Hosted IP Office deployments and it applies the correct local time to a user’s phone, voicemails, call logs, user rights, and more.

This primary setting can be applied to any extension type, not just H.323.

This feature is available on Essential Edition, Preferred Edition, Server Edition, and IP Office Select.

ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS works hard to make sure all of your business technology equipment is installed, and running correctly for the long term. Our team of skilled technicians is ready for you!

Some of our services include:

Site Surveys

Rack & Stack of POS and back office equipment

Installation of Video Analytics and traffic solutions

Installation of Wireless Systems

Installation of Sound & Paging

Installation of Security & Surveillance

Voice, Data, Video, & Fiber Optic Cabling:

Multi-site Cabling Services

Structured Cable

Data Center Cabling

PON Solutions

Our low voltage technicians can install your cabling systems quickly and efficiently.

Telephony & Converged Systems:

From the site survey, design and configuration to installation and service, we provide you with superior solutions that will meet your current needs and help position you for future growth.

ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS is your trusted source for structured voice & data cabling for any of your business communication needs.

Our voice & data cable installers provide structured network cabling solutions that will exceed your needs now and into the future.

We Provide:

• • Data Cabling (CAT5e, CAT6, & Fiber Optic Cable Installation)
• • Patch Panel Installation & Termination
• • Wire Management Installation & Termination
• • Voice & Data Cabling
• • Wifi/Wireless Network Cabling
• • Fiber Optic Installation
• • Business Phone System Cabling
• • Network Cabling Testing & Certification
• • Security & Surveillance Camera Systems
• • WiFi/Wireless Network Installation
• • WLAN Networking Setup
• • Access Point Installation
• • Security Camera Installation (CCTV, IP Security Cameras, Wireless Cameras

We provide a single source solution for all voice & data cabling needs. Our installers have the skills and experience to install voice & data cabling, and audio/video wiring & network cabling that will meet local codes and prepare you for the future.

ECS is an authorized voice & data cabling contractor located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Washington: 3702 West Valley Highway North, Suite 302, Auburn, WA 98001 (253) 886-5400

Oregon: 15800 SE Piazza Avenue, Suite 102, Clackamas, OR 97015 (503) 658-8500

Intermedia and Avaya IP Office Provide Seamless 5-Office SIP Trunking Solution

Background

Intermedia partner Efficient Communication Solutions, Inc. (ECS) was presented with a unique challenge. Their client, a local Drug/Alcohol Rehab company, was looking to further grow their business, but management of a mishmash of voice carriers and telephone systems had become a nightmare, and was holding them back.

Spread across 5 offices and geographic locations, the customer knew they had to get things centralized if they were going to continue scaling operations.

Challenge

When the customer turned to ECS, its offices had analog lines. Each office required a separate telephone system for dial tone services, resulting in a multitude of hardware configuration and management complexities.

Further, this expensive hodgepodge of voice systems lacked the centralized administration, scalability, and feature consistency that ECS’ client so desperately needed.

The customer wanted an internet-based phone system from a single carrier with a proven track record that would simplify management, reduce costs, and deliver a unified experience for their employees…all without introducing business disruption.

Solution

ECS presented the customer with an Intermedia SIP Trunking solution supporting Avaya’s IP Office platform. Intermedia met the customer’s wish list and then some.

Following a series of compliance tests performed by DevConnect to verify Avaya IP Office 9.1 system compatibility, ECS conducted the migration, tackling one office location at a time.

The Intermedia/Avaya IP Office solution allowed the customer to:

• • attain centralized system administration
• • get rid of analog gateways required for local service
• • control outbound Caller ID, enabling employees to take their DIDs when moving offices
• • give all employees access to the same service features

Final Results

The customer has dramatically reduced its number of phone lines and related costs. No more paying for an inflated quantity of lines to handle peak levels of business across every office. By dynamically sharing SIP Trunks, the customer is achieving a 40 percent savings on its phone bill with Intermedia.

As a result of the cost savings provided by Intermedia, the customer’s hardware investment will be recouped in just over 18 months.

Now that the customer’s phone system is easily managed from one central location and from one provider with one monthly statement, the Drug/Alcohol Rehab company is enjoying the benefits as the company continues with its growth & expansion.

ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Structured cabling is building or campus telecommunications cabling infrastructure that is used for low voltage voice and/or data transmissions.

Overview

Structured cabling design and installation is governed by a set of standards that specify wiring data centers and offices for data or voice communications using various kinds of cable, most commonly category 5e (CAT5e), category 6 (CAT6), and fiber optic cabling and modular connectors.

These standards define how to lay the cabling in various topologies in order to meet the needs of the customer, typically using a central patch panel (which is normally 19 inch rack-mounted), from where each modular connection can be used as needed.

Each outlet is then patched into a network switch (normally also rack-mounted) for network use or into an IP or PBX (private branch exchange) telephone system patch panel.

Structured cabling is the design and installation of cabling systems that will support multiple hardware systems and be suitable for today’s needs and those of the future.

It is common to color code patch panel cables to identify the type of connection, though structured cabling standards do not require it except in the demarcation wall field.

Cabling standards demand that all eight conductors in Cat5e/6/6A cable are connected, resisting the temptation to ‘double-up’ or use one cable for both voice and data. IP phone systems, however, can run the telephone and the computer on the same wires.

Regardless of copper cable type (Cat5e/Cat6/Cat6A) the maximum distance is 90m for the permanent link installation and an allowance for 10m of patch cords at the ends combined.

Cat5e and Cat6 can both effectively run PoE applications up to 90m. However, due to power dissipation there is better performance and power efficiently with Cat6A cabling running POE devices if being incorporated into a new design.

Structured cabling falls into six subsystems

Entrance facilities; is the point where the telephone company network ends and connects with the on-premises wiring

Equipment rooms; house equipment and wiring consolidation points that serve the users inside the building or campus

Backbone cabling; connects between the equipment/telecom rooms, called backbone because the rooms are typically on different floors

Horizontal cabling; wiring can be IW (inside wiring) or plenum cabling and connects telecom rooms to individual outlets or work areas on the floor, usually through the wire-ways, conduits or ceiling spaces of each floor

Telecom rooms; connects between the backbone cabling and horizontal cabling

Work-area components; connect end-user equipment to outlets of the horizontal cabling system.

ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS is an authorized Avaya reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Better Than Phone Company Lines

Big Savings on Phone Bills:

• SIP Trunking can reduce phone bills up to 50% with low long-distance, toll-free and international rates, and free inter-office calls

• SIP Trunking cost savings can quickly offset the cost of a new phone system!

• • No long-term contracts: services are month-to-month

Management & Administration: Partners and customers manage SIP Trunking services with an easy-to-use web portal: control  of settings / configuration, invoices/reports, and online support requests

Disaster Recovery & Business Continuity: Fail Over Routing automatically redirects inbound calls if the primary termination location is unavailable.  By location or as finite as by DID

Security

• • Destination monitoring identifies fraud patterns
• • Authentication for all outbound calls
• • Geographical IP address registration restrictions
• • Ensures customers are behind a firewall
• • International calls automatically blocked if fraud detected
• • Strong password protocol

Enhanced Features Grow Productivity

• • Auto Attendant: answer and route calls, so callers can easily reach the right person
• • WebFax: streamline faxing by sending, receiving and managing faxes with a PC
• • FollowMe: always be reachable by instantly forwarding calls to up to three numbers
• • Remote Market Numbers: numbers from multiple rate centers are available at the same cost as a local phone number
• • Conferencing Number: up to 150 participants

Intermedia is an Industry Leader

→ Proprietary VoIP Scout test ensures your network can support high-quality voice service

→ SIP Trunking experts: Intermedia switches over → 1 billion voice minutes each year

→ Superior 24/7 technical support (phone & email)

→ Broad range of interoped PBXs

Reliability sets Intermedia apart

Intermedia’s 99.999% uptime service level agreement delivers worry-free SIP Trunking

• • SIP Trunking is hosted in top-tier, enterprise-grade datacenters
• • High-availability hardware and network components guard against outages
• • In the unlikely event of a datacenter disruption, SIP Trunking service is instantly restored through mirrored datacenters
• • Multiple tier 1 Internet providers offer redundant service to route traffic around any provider system issues
• • Geographically dispersed datacenters help ensure availability and facilitate traffic routing
• • Technical architecture keeps voice quality at the highest crystal-clear levels
• • High network bandwidth for peak demand

ECS is an authorized Intermedia Sales Agent located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Today’s communications systems are designed with capabilities businesses can use to attract more customers, expand operations, streamline routine customer transactions and much more. Businesses can benefit from IP-based communication solutions, including taking advantage of built-in cost savings.

IP-based Communications Solutions

When most small businesses think about acquiring a new communications system, they usually consider factors such as:

• Does the system have the features that we need?
• Is it reliable?
• Is it the right size?
• Can it grow as we grow?
• Will it fit within our budget?

All of these questions are important, but unfortunately the most important question is often overlooked: How will the communications system deliver real results for our business?

Most small or medium businesses don’t think of their business communications as something that can help attract new customers, increase revenues, develop more repeat business, keep overhead in check, all of the ways that a business grows. But, in fact, that’s exactly what today’s new office communications system can help you accomplish.

Why? What is it about today’s new communications systems that makes them suited to the task of business development? In a nutshell, it’s the technology: communications systems today are based on the Internet Protocol (IP). These new communications systems are often referred to as VoIP or Voice over IP systems. The voice signals are digitized and transported as packets, in the same way e-mails and data files are transmitted over the Internet. What does that mean in terms of practical, every day business realities?

It means that today’s communications systems are really more like computers than traditional communications systems. They are more versatile, able to accept applications, ready to become integrated into everyday business operations, becoming a “go-to” resource for: Managing and administering all your business communications, not just voice, but also video, e-mail and instant messaging (IM) Communication-enabling every day sales and service functions Simplifying and speeding office or mobile interactions among employees, partners, customers, etc. Reducing the cost of existing expenses Lowering the risk of down time or lost productivity

No communications system will ever replace all the other important ingredients needed for business success. You still need to offer a great product or service, price it right, market it effectively and maintain quality and competitive differentiation.

What the right communications system can do is take your existing strengths and transform how you deliver them, by helping make your business operate more efficiently, by reducing expenses, by enabling your people to be more responsive to customers and each other, and by giving you an added measure of flexibility in managing the peaks and valleys of business expansion and contraction.

Today, there are businesses that are benefiting from their IP based systems in exactly these ways.

ECS is an authorized Dell SonicWall reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Get the essential IT services that maximize cost-efficiency and productivity for your employees while offering the highest levels of privacy and security to protect patient data as mandated through HIPAA.

Healthcare organizations are under more pressure than ever to deliver results cost effectively. Intermedia Compliance and Security plan offers powerful capabilities that support clinics, practices, hospitals and other organizations as they strive to comply with regulations, absorb new patients while maintaining quality care, and hold the line on costs.

Intermedia services are designed to meet the privacy and security requirements for Protected Health Information (PHI). Intermedia’s policies, procedures, technologies and services are audited by a third-party to validate conformance with HIPAA privacy and security requirements, and Intermedia will execute a HIPAA Business Associate Agreement with Covered Entities.

Compliance & Security Plan

Hosted Exchange: Get HIPAA compliant, fully mobile email, calendar and contacts for your doctors and staff.

Advanced email security: Tools that help you eliminate spam and viruses before they reach your users’ inboxes. Includes advanced spam and virus protection, company-wide white and black lists, and 24/7 threat monitoring.

ConnectID single sign-on and identity management: Enforce and control strong password policies across your web apps for appointments and patient records. Get single sign-on and identity management capabilities to secure your entire cloud with 2FA, the strongest industry-standard authentication protocol.

PC Backup: Make sure your doctors and staff can recover quickly from hard drive failures and lost or stolen laptops.

Encrypted Email: Automatically encrypt outbound email if it contains PHI. Enforce compliance with pre-defined policies and rules, reducing human error and minimizing security risk.

Email Archiving: Archive and encrypt internal and patient email automatically and securely. Retain tamper-proof records for auditing purposes and document retention to comply with regulations.

ShareSync file sync and share: Get HIPAA compliant access to patient files from any device, anywhere. Securely share and manage ePHI documents and folders, even in a virtual office environment.

ECS is an authorized Intermedia reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

We are proud to announce that due to our remarkable growth in the Oregon/SW Washington area, we have moved our Oregon location to a newer & larger office space.

As of July 1^st, we are located at:

15800 SE Piazza Avenue, Suite 120

Clackamas, OR 97015

Our Oregon telephone number remains the same: 503.658.8500

ECS is an authorized AVAYA reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.