If you’re in a business that involves the use of the telephone, I can imagine that you have heard all sorts of telephone etiquette & lack of it

Since 2005, our clients have relied on us to help them provide the best possible call routing, caller ID, messaging, and On Hold experiences for their callers and customers

Here are a few things you can do to enhance your professional image:

• • Take your time when answering the phone with your company greeting             Whether it’s you, the receptionist, or anyone else in your company who answers the phone, please Slow Down
• • Make sure your Dial-By-Name Directories are up to date in your telephone system
• • Insist that All Employees record their name for voice mail
• • Insist that All Employees record a personal greeting for voice mail
• • Insist that All Employees keep their greeting up to date
• • It’s unnecessary to update your greetings daily, but if you do, make sure to keep it current every day
• • Nothing is worse than hearing a voicemail greeting that’s out of date
• • Call your main number once in a while and see how the experience is (would you call back ?)
• • Check your website pages and confirm any telephone numbers listed are still accurate
• • Confirm that your outgoing Caller ID Names are accurate

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

SIP Trunking Saves money and improves reliability by routing calls over the Internet, instead of through wires down the side of the street to the phone company.

Intermedia offers affordable SIP Trunk pricing options that keep communication costs in line with business needs. Whether your business rarely uses the phone or completely relies on it, Intermedia has a SIP Trunking plan that is right for you.

Bundled Plan:

• $16.95 per SIP Trunk per month

• Unlimited Local Calling

• 300 FREE Long Distance Calling Minutes (included per SIP Trunk)

(Additional long distance minutes are billed at $0.0292)

Unlimited Plan:

• $24.95 per SIP Trunk per month

• Unlimited Local Calling

• Unlimited Long Distance Calling (Out-Bound)

Note:

• Minimum of two SIP Trunks per order

• Includes free CNAM (inbound call display)

• DID numbers included (included quantity varies depending on the number of SIP Trunks ordered)

SIP Trunking is one of 30+ essential business applications that are integrated into Intermedia’s Office in the Cloud. With a single control panel, your cloud is easier to use and more efficient to manage. Plus there’s just one bill, one password and one support team.

ECS is an Authorized Agent for Intermedia located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS has been selected to install a Pelco Video Security/Surveillance system at a 3rd location of a South Seattle Fire Department.

ECS was selected out of three Pelco resellers and other 3^rd party bids.

ECS & Pelco are ready to support federal, state and local government agencies with leading edge technology to prepare for or respond to any emergency, like a fire or natural disaster, by having the right equipment and resources in place

Pelco is a US GSA Federal Supply Schedule Contractor, as well as the preferred choice for many of the world’s most sensitive and secure installations. Securing borders and ports, embassies and military bases, Pelco answers the call by incorporating leading video security technologies to deliver the most trusted solutions available.

With the industry’s broadest and most respected offering of IP Cameras and as well as the introduction of the all-new Video Expert VMS, Pelco is constantly developing new products and technologies to meet the diverse needs of the government installations.

From thermal imaging for port, border and perimeter security to high-speed IP dome and PTZ systems for Safe City and critical infrastructure applications, Pelco solutions deliver the information necessary to make critical, time-sensitive decisions.

ECS is an Authorized Pelco Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office 500 Version 2 (IP500 V2) Control Unit

IP500 V2 is a Telephone System/Appliance that scales from 2 to 384 extensions and up to 1000 extensions over 32 sites in a Small Community Network (SCN).

The IP500 V2 supports traditional analog and digital desk phones, and supports IP and SIP based desk phones. Because it supports various types of trunk options like Analog, PRI, & SIP, the IP500 V2 is the ideal solution that satisfies the needs of the Small and Medium Business.

With IP Office Preferred Edition and Unified Communications Module (UCM) installed in IP500 V2 system, or with an external applications server, additional unified communications features can be enabled like one-X Portal, Avaya Communicator, and Collaboration.

SIP Trunk Enhancements:

Service Providers continue to broaden their SIP trunk offerings and customers are increasingly adopting SIP trunks. IP Office R10.0 continues to respond to these market trends, with several new SIP trunk capabilities.

The Avaya DevConnect Program provides compliance testing of SIP trunks, from Service Providers around the globe, against IP Office and other Avaya solutions. DevConnect is available to validate the operation of the IP Office R10.0 solution, with Service Provider SIP trunk offerings.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP-Based Video Surveillance, IP-Surveillance, or sometimes called Network video uses a wired or wireless IP network as the backbone for transporting digital video, audio and other data. When Power over Ethernet (PoE) technology is applied, the network can also be used to carry power to network video products.

An IP-Based Video Surveillance system allows video to be monitored and recorded from anywhere on the network, whether it’s on your local area network (LAN) or across your wide area network (WAN).

The core components of a IP-Based Video Surveillance system are:

• • Network Video Recorder (NVR) (Server)
• • IP Cameras
• • Network (LAN, WAN, etc.)
• • Video Management Software
• • Cabling from IP Cameras to Switch Ports for Network Access

The Network, Storage, and Servers can all be Standard IT Equipment.

IP-Based Video Surveillance systems provide many benefits and advanced functionalities that cannot be achieved with an analog video surveillance system. The advantages include superior image quality, remote accessibility, easy installation, easy integration, better scalability, flexibility and cost-effectiveness.

In an IP-Based Video Surveillance system, images from a network camera are digitized once and stay digital with no unnecessary conversions and no image degradation due to distance traveled over a network. In addition, digital images can be more easily stored and retrieved than where analog systems are used.

Using standard PC server hardware can reduce management and equipment costs, particularly for larger systems where storage and servers are a significant portion of the total solution cost. Additional cost savings may come from the infrastructure used. IP networks such as LANs, WANs, and the Internet can be leveraged for other applications across an organization.

With an IP-Based Video Surveillance system, users can access video real-time from any authorized computer anywhere, at any time.

ECS is an IP-Based Video Surveillance Vendor located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Installing an 802.11 Wireless Network (Wi-Fi) requires a licensed cabling contractor that you can rely on.  ECS brings years of wireless LAN installation experience and specific product knowledge to your project.

Our Wi-Fi installations include:

• • Wi-Fi wireless LAN switch installation
• • Wireless Access Point (WAP) installation
• • Highly secure enterprise WLAN system installation
• • Point-to-Point outdoor wireless installation
• • Point-to-Multipoint outdoor wireless installation
• • Wireless Voice-over-IP (VoIP) installation
• • Wireless video surveillance installation
• • Mesh router Wi-Fi network installation
• • Warehouse and manufacturing wireless 802.11 network installation
• • Site assessment to confirm suitability of each intended mounting location

• • Confirmation of suitable AC power availability
• • Coordination with required security or safety personnel
• • Support for any required structured cabling
• • Mounting of all access points
• • Mounting of all antennas
• • Any required antenna cable runs
• • Installation of weather-rated or fire-rated wireless network equipment enclosures
• • Connection of the Wi-Fi system to the existing LAN
• • Equipment turn-up and on-site configuration support
• • Post-installation coverage and connectivity support

ECS offers a wide range of wireless and Ethernet products and services for small and medium businesses. ECS is your total wireless solutions company.

We pride ourselves on being very flexible and easy to work with to provide the best wireless solution for your business

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Structured Cabling has been around for many years, the technology surrounding current and future speed and bandwidth requirements change continually.

ECS stays current with the technology trends and supplies you with the right solutions for your structured cabling needs. Our trained Estimators and installers provide superior installations and properly documented cabling systems.

Structured Cabling Service that we provide:

• • UTP (CAT5e, CAT6, CAT6A)
• • Fiber Optic
• • Cable Support Systems and Pathway installation
• • Testing, Identification, Labeling and Certification
• • Moves, Add and Changes (MAC)
• • As Built Cabling Plans
• • Abandoned Cable Removal
• • Patch Cable Dressing and Cleanups
• • Rack and Cabinet Installation
• • Patch Panel Terminations
• • Grounding and Bonding
• • Wireless Access Point (WAP) installation
• • Point to Point Wireless
• • CCTV/Video Surveillance
• • Wireless Phone Services
• • Structured Cabling System Design
• • Audio/Video System Installation and Maintenance

ECS is a Structured Cabling Contractor located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Get Rid of Devices that Require Old Analog Telephone Lines!

If you are using Analog lines for any devices today, you need to see what current technology you can migrate to that is more efficient and less costly.

Analog lines are costly, prone to problems and failure and no carrier is interested providing them anymore.

Replace your physical Fax Machines on Analog lines with Cloud-Based Faxing that delivers faxes to your email address. Cloud-Based Faxing also provides you the ability to send faxes from your desktop.

Replace your Credit Card Machines on Analog lines with current models that connect to your network and use the internet to process transactions.  Most states already have legislation & time frames that require companies to migrate their Card Machines to IP/Network connectivity.

Replace your Postage Machines on Analog lines with current models that connect to your network and use the internet to process transactions.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

How are IP Office licenses provisioned in R10.0 ?

IP Office R10.0 will be licensed exclusively in PLDS. License management will be supported in both IP Office Manager and Web Manager.

ADI licenses will continue to be offered for IP Office Pre-R10 releases using ADI licensing.

Product Licensing and Delivery System: The PLDS (Product Licensing and Delivery System) application is used to generate and manage software licenses, execute paid and pre-paid upgrades and download software, including core software images and software updates.

Overview: Entitlements to licenses and software downloads are enabled via an active service agreement or software warranty. The PLDS application is available to authorized Avaya Business Partners, End-User Customers, and Avaya associates. To view a full listing of products available in PLDS, see the latest Release Notes.

Registration for Avaya Partners and Customers: Requesting access to PLDS is easy. Partners and Customers can request access to PLDS from their Avaya Access Profile.

Request access by selecting the “Role” that is associated with the type of access you need in the application:

• • To access your Avaya Access Profile: Login/Sign in to Avaya Support at http://support.avaya.com?> Select “Profile.”
• • From your Profile Toolbox: Select “View/Request Roles” > Select a “Role” for the application(s) > Click “Save.”

The basic “PLDS User” role will automatically be added to your profile.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.

Layer 2 Managed PoE+ Switch with Centralized Network Management

The EWS7952FP features simplified network configuration, monitoring, and management options along with an intuitive Web interface.

Locally manage up to 50 Neutron EWS APs and centrally manage wired and wireless networks via ezMaster.

Power compatible PoE+ devices such as IP cameras, VoIP phones, and APs.

• • (48) 10/100/1000 Mbps Gigabit Ethernet PoE+ Ports; (4) SFP Ports
• • 19” Rack-Mount Supports 802.3af/at PoE & Total Budget of 740W
• • 4 Types of In-Switch Network Management Options
• • Network Troubleshooting, Monitoring & Email Alerts

ECS is an EnGenius Authorized Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc. 

ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.