Avaya IP Office Release 11.0 is scheduled to be “Generally Available” as of May 15, 2018.

Avaya’s IP Office R11.0 Solution Overview

AVAYA is adopting “Engagement” as its driving principal. With the rise of mobility, omni-channel communications and the cloud, the world has moved past “collaboration” to an era of “engagement”. Engagement is characterized by active participation, pervasive collaboration and quality experiences. It results in improved business performance and increases customer lifetime value

The IP Office solution is Avaya’s flagship Engagement portfolio for midsize businesses, enabling them to:

♦ Deepen their engagement with customers by receiving calls quickly to the right person with powerful skills-based routing options. Engaging with clients goes beyond voice by using web chat, email and fax. More calls can be handled with fewer people via self-service.

♦ Make team engagement more productive by giving employees the extra tools needed to stay connected from anywhere. Employees remain in touch with “one-number reachability”. Staff can work remotely by having all the same communications options as in the office.

♦ Control costs and save money by cutting out the time-wasting hassles that keep employees from being productive. Lower mobile phone and telecommuter long-distance charges by routing calls through the system. Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services. Take advantage of the more flexible and lower cost IP-based voice network options.

In summary, the IP Office R11.0 solution unifies communication, connects businesses with their customers and helps staff work from anywhere.

IP Office Platform is a cost-effective system that supports a mobile, distributed workforce with voice and video on virtually any device. IP Office is an integrated, modular communications solution that scales up to 3000 users and 150 locations in a multisite network with resiliency. Match a deployment model to infrastructure needs from simple appliances to dedicated servers to virtualized software in a data center. Improve customer experience and contact center agent efficiency with powerful, affordable multichannel functionality for voice, email, fax, SMS, and web chat. The solution combines collaboration software plus multichannel contact centers, networking, security and video.

There is an IP Office to meet the needs of any small and midsize business. From the smallest enterprise with essential team engagement and mobile requirements, scaling up to sophisticated large enterprises requiring high levels of resiliency to support their customer engagement solutions.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Avaya has restricted the ability to download Avaya Software & licensing (Manager, Soft Console, Voicemail Pro, One-x, etc.) from their support web site to Avaya Certified Resellers and customers that have a current/valid Avaya Support Agreement in place. In the case of IP Office, an end-user customer is required to have a current IP Office Support Services (IPOSS) Agreement in place in order to obtain an Avaya log-in (set up an account) that would allow them to access the Avaya support website and download Avaya Software & licensing.

Avaya IP Office Support Services (IPOSS) Agreements are available to customers at Release 8.1 and later of the IP Office. A customer must purchase an Avaya IP Office Support Services (IPOSS) Agreement through an Avaya Certified Reseller.  The Avaya Certified Reseller must follow a strict & detailed Avaya process to properly/accurately register the customer’s IP Office, it’s hardware components, and software entitlements in order to facilitate an Avaya IP Office Support Services (IPOSS) Agreement.  There is a charge from the Avaya Certified Reseller to perform the tasks associated with the IPOSS registration process in addition to the Avaya charge for the IP Office Support Services (IPOSS) Agreement.

For customers who do not have a current/valid Avaya IP Office Support Services (IPOSS) Agreement in place, their options are:

• To obtain the ability to download Avaya Software & licensing

8. Upgrade IP Office to R8.1 (or later) if not already there
9. Purchase an Avaya IP Office Support Services (IPOSS) Agreement
10. Pay Avaya Certified Reseller to properly/accurately register the customer’s IP Office, it’s hardware components, and software entitlements
11. Obtain an Avaya log-in (set up an account)

• To engage an Avaya Certified Reseller to download Avaya Software & licensing

1. Pay Avaya Certified Reseller to download Avaya Software and/or licensing
2. Technician will need to be on-site or have remote access to the PC/Server that the Avaya Software & licensing will be downloaded to

• To engage ECS (Avaya Certified Reseller) to download Avaya Software & licensing

1. Customer with a current ECS Remote Technical Support plan will not be charged for ECS to download Avaya Software and/or licensing for them
2. Technician will need remote access to the PC/Server that the Avaya Software & licensing will be downloaded to

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

802.11: In 1997, the Institute of Electrical and Electronics Engineers (IEEE) created the first WLAN standard; 802.11 Unfortunately, 802.11 only supported a maximum network bandwidth of 2 Mbps, too slow for most applications. For this reason, ordinary 802.11 wireless products are no longer manufactured.

802.11b: IEEE expanded on the original 802.11 standard in July 1999, creating the 802.11b specification. 802.11b supports bandwidth up to 11 Mbps, comparable to traditional Ethernet.

802.11b uses the same unregulated radio signaling frequency (2.4 GHz) as the original 802.11 standard. Manufacturers often prefer using these frequencies to lower their production costs. Being unregulated, 802.11b gear can incur interference from microwave ovens, cordless phones, and other appliances using the same 2.4 GHz range. However, by installing 802.11b gear a reasonable distance from other appliances, interference can easily be avoided.

Pros of 802.11b – Lowest cost; signal range is good and not easily obstructed

Cons of 802.11b – Slowest maximum speed; home appliances may interfere on the unregulated frequency band

802.11a: While 802.11b was in development, IEEE created a second extension to the original 802.11 standard called 802.11a.

802.11b gained in popularity much faster than 802.11a so some people think that 802.11a was created after 802.11b. However, 802.11a was created at the same time. Due to its higher cost, 802.11a is usually found on business networks whereas 802.11b better serves the home market.

802.11a supports bandwidth up to 54 Mbps and signals in a regulated frequency spectrum around 5 GHz. This higher frequency compared to 802.11b shortens the range of 802.11a networks. The higher frequency also means 802.11a signals have more difficulty penetrating walls and other obstructions.

Because 802.11a and 802.11b utilize different frequencies, the two technologies are incompatible with each other. Some vendors offer hybrid 802.11a/b network gear, but these products merely implement the two standards side by side (each connected devices must use one or the other).

Pros of 802.11a – Fast maximum speed; regulated frequencies prevent signal interference from other devices.

Cons of 802.11a – Highest cost; shorter range signal that is more easily obstructed.

802.11g: In 2002 and 2003, WLAN products supporting a newer standard called 802.11g emerged on the market. 802.11g attempts to combine the best of both 802.11a and 802.11b.

802.11g supports bandwidth up to 54 Mbps, and it uses the 2.4 GHz frequency for greater range. 802.11g is backward compatible with 802.11b, meaning that 802.11g access points will work with 802.11b wireless network adapters and vice versa.

Pros of 802.11g – Fast maximum speed; signal range is good and not easily obstructed.

Cons of 802.11g – Costs more than 802.11b; appliances may interfere on the unregulated signal frequency.

802.11n: 802.11n was designed to improve on 802.11g in the amount of bandwidth supported by utilizing multiple wireless signals and antennas (called MIMO technology) instead of one.

Industry standards groups ratified 802.11n in 2009 with specifications providing for up to 300 Mbps of network bandwidth. 802.11n also offers somewhat better range over earlier Wi-Fi standards due to its increased signal intensity, and it is backward-compatible with 802.11b/g gear.

Pros of 802.11n – Fastest maximum speed and best signal range; more resistant to signal interference from outside sources.

Cons of 802.11n – Standard is not yet finalized; costs more than 802.11g; the use of multiple signals may greatly interfere with nearby 802.11b/g based networks.

802.11ac: The newest generation of Wi-Fi signaling in popular use, 802.11ac utilizes dual-band wireless technology, supporting simultaneous connections on both the 2.4 GHz and 5 GHz Wi-Fi bands. 802.11ac offers backward compatibility to 802.11b/g/n and bandwidth rated up to 1300 Mbps on the 5 GHz band plus up to 450 Mbps on 2.4 GHz.

ECS is a Voice/Data Communications Contractor located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Cost-effective IP Phone that provides Secure, Reliable, Basic Voice Communications

The Avaya J129 IP Phone packs all the essential call handling features you’d expect in an affordable, yet highly functional SIP phone.

The Avaya J129 IP Phone is a Single Line phone that can support Two Concurrent Calls.

The Avaya J129 has 3 context-sensitive soft keys and shows display prompts that enables the user to quickly access and confidently use many standard features including:

♦ Call Transfer

♦ Call Forward

♦ Hold

♦ Initiate Conference call

♦ Access Recent Call History

♦ Dial from Directory

♦ Dial from Recent Call History

♦ Access Voicemail

♦ Park calls

♦ Pick-Up Parked calls

Benefits & Specifications:

♦ Dual 10/100 Ethernet ports to support co-located PC

♦ Handset has built in volume boost for hearing impaired

♦ Full Duplex Speakerphone

♦ 3 Context-Sensitive Soft Keys

♦ Monochrome 128×32 pixel display

♦ Status indicators

♦ Standards-based codec support: G.711a/u, G.722, G.726A, G.729, G.729A, G.729AB

♦ Optional AC adapter available

♦ Minimum Platform Support – Avaya Aura & Avaya IP Office

About Avaya: Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications, offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Give your Everyday Users Enhanced Communications Capabilities

The Avaya J169 IP Phone is an 8-line phone ideally suited for everyday users who consider the phone to be a useful communication tool and who rely on common functions like directory and speed-dial to enhance productivity and collaboration.

The Avaya J169 IP Phone features a grayscale display, 4 soft keys, high definition audio quality, integrated Gigabit Ethernet interface, headset support, and will support up to three 24-button Expansion Modules.

The Avaya J169 IP Phone is tightly integrated with the Avaya Aura and IP Office platforms and optimizes communications through flexible architecture that leverages existing investments and accommodates changing business needs.

Benefits & Specifications:

♦ High Definition audio through the wideband audio codec in the handset and headset

♦ Secondary Gigabit Ethernet port for a PC.

♦ Supports optional J100 Wireless Module for Wi-Fi connectivity and/or Bluetooth headsets

♦ Handset has built in volume boost for hearing impaired

♦ Supports reduced energy consumption through PoE Class 1 design with “sleep mode”.

♦ 8 buttons with dual LEDs (red, green)

♦ 4 softkeys

♦ Hard buttons for phone, messages, contacts, history, home, headset, speaker, volume, mute

♦ 24 administrative buttons

♦ SIP protocol support

♦ Standards-based codec support: G.711, G.726, G.729A/B, G.722, Opus

♦ Wideband audio in handset and headset

♦ Full duplex speakerphone

♦ Ergonomic hearing aid compatible handset supports TTD acoustic coupler

♦ Rich, classic, alternate, and downloadable ringtones

♦ Optional AC to 5-Volt adapter

♦ Minimum Platform Support – Avaya Aura Platform 6.3 FP4 & Avaya IP Office 11.0

About Avaya: Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications, offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Give your Power Users Enhanced Communications Capabilities

The Avaya J179 IP Phone is an 8-line phone ideally suited for power users who consider the phone to be a useful communication tool and rely on common functions like directory and speed dial to enhance productivity and collaboration.

The Avaya J179 IP Phone features a color display, 4 softkeys, high definition audio quality, integrated Gigabit Ethernet interface, headset support, up to three 24-button Expansion Modules, and optional Wi-Fi/Bluetooth

The Avaya J179 IP Phone is tightly integrated with the Avaya Aura and IP Office platforms and optimizes communications through flexible architecture that leverages existing investments and accommodates changing business needs.

Benefits & Specifications:

♦ High Definition audio through the wideband audio codec in the handset and headset

♦ Secondary Gigabit Ethernet port for a PC.

♦ Supports optional J100 Wireless Module for Wi-Fi connectivity and/or Bluetooth headsets

♦ Handset has built in volume boost for hearing impaired

♦ Supports reduced energy consumption through PoE Class 1 design with “sleep mode”.

♦ 8 buttons with dual LEDs (red, green)

♦ 4 softkeys

♦ Hard buttons for phone, messages, contacts, history, home, headset, speaker, volume, mute

♦ 24 administrative buttons

♦ SIP protocol support

♦ Standards-based codec support: G.711, G.726, G.729A/B, G.722, Opus

♦ Wideband audio in handset and headset

♦ Full duplex speakerphone

♦ Ergonomic hearing aid compatible handset supports TTD acoustic coupler

♦ Rich, classic, alternate, and downloadable ringtones

♦ Optional AC to 5-Volt adapter

♦ Minimum Platform Support – Avaya Aura Platform 6.3 FP4 & Avaya IP Office 11.0

About Avaya: Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications, offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Xima Web Chat is now available!

Xima Software just announced the general availability of their Multimedia Web Chat.

Xima Multimedia Web Chat software is designed to add another channel to their Skills Based Routing solution. It can be used in conjunction with Xima’s Voice Skills Based Routing, but can also run stand alone, along side customers using IP Office Hunt Groups.

It has a wide variety of features including:

♦ Skills Based Routing

♦ Detailed Historical Reporting

♦ Agent Chat Log

♦ Agent Desktop

♦ Pre-defined Canned Responses

♦ Customizable Chat Interface

♦ URL to Skill Group Mapping

The Xima IP Office Sales Team is available to provide customer webinar demo’s or provide one on one training upon request.

You can arrange a webinar or training session through ECS by calling 253-886-5402/503-342-7700 or emailing sales@goecs.com

Web Chat Brochure: Download Chronicall Multimedia Chat Brochure to learn more about the rich feature set of Chronicall Web Chat. https://s3-us-west-1.amazonaws.com/docs.ximasoftware.com/mailers/pardot_documents/xima_chat_brochure.pdf

Server Specs: Download Chronicall Multimedia Server Specs here. https://s3-us-west-1.amazonaws.com/docs.ximasoftware.com/mailers/pardot_documents/multimedia_ipo_whitepaper.pdf

Xima Software Support Staff will assist you with the installation of Chronicall Multimedia and will help provide the code snippet that is required to be entered onto your website.

ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office will Improve your Business Communications

Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications, all in a flexible platform from Avaya IP Office.

Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office easily expands to 3,000 users, at a single site or up to 150 locations.

Enable your mobile workforce to collaborate and promote commerce. Any place, any time, and on any device.

Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.

Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business.

Avaya IP Office is a Purpose-Built System: Accelerate growth and transform your business with a complete, integrated solution; collaboration, mobility, multichannel contact center, networking, security, video, and support services, all from a single source.

System Administration Made Simple: Eliminate IT headaches by centrally managing your IP Office solution with web-based administration, whether you have five users or 3,000, in one location or across up to 150 sites around the world.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Do you Know AT&T ?

On September 30, 1996 through the demerger of the former AT&T Technologies business unit of AT&T Corporation, Lucent Technologies was formed. One of the primary reasons AT&T Corporation chose to spin off its equipment manufacturing business was to permit it to profit from sales to competing telecommunications providers; these customers had previously shown reluctance to purchase from a direct competitor. Bell Labs brought prestige to the new company, as well as the revenue from thousands of patents.

On October 1, 2000 Lucent Technologies Inc. spun off their telephone system, unified communications, and call center businesses to a new company called Avaya (like Papaya). Since 2001, the company has sold, and acquired several companies to support its current product set and further it’s global leadership position. In 2004 Avaya began aggressive expansion in Europe and in Asia.

Avaya is a company spun off from Lucent Technologies, itself a spinoff of AT&T, Avaya continues to sell and support telephone models for businesses that were made popular in the heyday of the Bell System, including the 2554 wall phone, and the 2500 series desk phone, both popular Western Electric models. Much of Avaya’s product and customer set today can be traced back to its AT&T legacy where it formed part of AT&T Network Systems.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

8-Channel 4K NVR with 6 each 4K/8-MP Outdoor Color Night Vision Cameras

Costco Special Price: $699.99 (regularly $799.99) 

(the same components purchased directly from the Lorex website are over $1,599.00)

Kit Includes:

♦ 8-Channel Ultra HD 4K NVR

♦ 2TB Security-Grade Hard Drive

♦ Color Night Vision

♦ H.265 Video Compression

♦ Remote Viewing from PC, Tablet, or Smartphone

♦ Remote Control

♦ USB Mouse

♦ Power Adapter

♦ HDMI Cable

♦ 6 each 4K Outdoor Cameras

Contact ECS to install it for you!

ECS is Video Surveillance Installation company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber, Video Surveillance, IP Office Telephone Systems, Voicemail, Firewalls, Ethernet Switches, Circuit Extensions, WiFi, Point of Sale, Overhead Paging, etc.

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.