With Avaya IP Office Mobility Solutions, mobile staff never need to miss an important customer call or a question from someone in the office. And they’ll be able to give customers just a single phone number (their office number) where they can be reached regardless of their location.

Personal mobile phone numbers are never given out, but all calls ring simultaneously on their desk telephones and their mobile telephones. So, whether they are at their desks or on their mobile telephones, they’ll get the call.

Mobile platforms:

Android: From a mobile phone or tablet

iOS: From an iPad, iPhone, or iPod Touch

Mobile Twinning:

Mobile Twinning allows a primary extension (desk phone) and a secondary number (mobile phone) to operate together as a single telephone, when an incoming call is presented to the primary (desk phone) the secondary (mobile phone) will also ring.  If the primary telephone (desk phone) does not ring, for example in Do Not Disturb, the secondary phone (mobile phone) will NOT ring.

Types of calls eligible for twinning:

► Extension to Extension Calls

► Direct Dial to Extension Calls

► Calls Transferred to Extension

► Hunt Group Calls

► Calls Forwarded from another Extension

one-X Mobile Preferred for IP Office:

The one-X Mobile Preferred for IP Office is a mobile application available for Android Smartphones and iPhone Smartphones.  The one-X Mobile Preferred for IP Office application provides rich unified communications capabilities for the mobile workforce and is designed to give mobile users quick access to various forms of communications and help users conduct normal business while on the move.  The application relies on permanent data connection with the communications server and is designed to provide an “always-on” experience delivering asynchronous events of interest to the user as they arrive from the communications server.

REQUIREMENTS for one-X Mobile Preferred for IP Office:

► Preferred Edition License (Voicemail PRO)

► Power User License

► Windows Server or AVAYA Linux Server (to host one-X Mobile)

3^rd Party SIP Mobile App:

Take the power of your IP Office desk phone with you; at work, at home or anywhere in-between.

EXAMPLE: Bria Mobile for iOS

Bria Mobile for iOS is a SIP-based softphone for Apple iPhone, iPad and iPod touch that uses a Wi-Fi or Cellular data network connection to make and receive voice and video calls, send messages and see user presence.

► Make HD voice and video calls over IP using H.264 and VP8 codecs for crisp, clear calls

► Send and receive Instant Messages, and share files, videos and images from within Bria

► Create and name public or private chat rooms to streamline conversations

► See user presence in real-time and set your presence status to reduce distractions and increase productivity

► Comprehensive call history panel with access to call details and recordings

REQUIREMENTS for 3rd Party SIP Mobile App:

► 3^rd Party IP (SIP) Endpoint License (per Mobile User)

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Video Surveillance systems are a great way to Protect your Home or Business.

DVR -VS- NVR:

Digital Video Recorder (DVR) is “Analog” and runs over Coaxial Cable. (Yesterday’s/OLD Technology)

Network Video Recorder (NVR) is IP and runs over CAT5e/CAT6 Cabling. (Current Technology using the same cabling as PC’s Printers, Routers, Firewalls, IP Phones, etc.)

IP -VS- Analog:

The largest trend in Video Surveillance today is the move from Analog (Coax) Cameras to IP (CAT5e/CAT6) Cameras. While all surveillance cameras are digitized to view and record on computers, ONLY IP Cameras Digitize the Video Inside the Camera. More importantly, IP supports Megapixel while Analog does not. This is rapidly driving the adoption of IP within the professional market.

Storage:

Local Storage would be using a DVR/NVR. Remote Storage would be using Storage in the Cloud Some Video Surveillance systems use Local Storage on a DVR/NVR and offer “Optional” Cloud Storage back-up for a monthly fee.

Viewing Video:

Local Viewing can be accomplished by connecting the DVR/NVR to a Monitor along with a Mouse. Some DVR/NVR’s come with a “TV-Like” Remote Control to control playback. If the DVR/NVR is connected to your “Network”, you should be able download a viewing application to your PC, Laptop, or Tablet and view from them.  Most newer systems offer Mobile applications that can be downloaded to your smartphone for remote viewing. (this requires that your DVR/NVR be connected to the internet)

Video Resolution:

4K Ultra-High-Definition (UHD) has a considerably Higher Resolution than 1080P High-Definition (HD) video. 4K resolution is exactly 3840 x 2160 pixels, while 1080P consists of only 1920 x 1080 pixels.

4K/8-Megapixel (MP) Ultra-High-Definition (UHD) = 3,840 X 2,160 Image size in pixels

2K/4-Megapixel (MP) Super-High-Definition (HD) = 2,560 X 1,440 Image size in pixels

1080P Full-High-Definition (HD) = 1,920 X 1,080 Image size in pixels

720P High-Definition (HD) = 1,920 X 1,080 Image size in pixels

► With Higher Security Camera Resolution, you will Obtain Better Image Quality and Details.

► 4K/8MP UHD Security Cameras Deliver Sharper and Clearer Images than 2K/4MP HD, 1080P HD and 720P HD security cameras.

► 4K/8MP UHD Security Cameras generally have a Wider Field of View (FOV) than 2K/4MP HD, 1080P HD and 720P HD security cameras.

ECS is a Video Surveillance Sales & Service company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS has offices in Oregon & Washington

Greater Seattle Metro Area, Northwest, Central, & East  Washington State

Efficient Communication Solutions, Inc. (ECS)

3702 West valley Highway North, Suite 302, Auburn, WA 98001

Main: 253.886.5400

Customer Service: 253.886.5444

Email: service@goecs.com

Greater Portland Metro Area, Central, South, & Eastern Oregon

Southwest Washington State

Efficient Communication Solutions, Inc. (ECS)

15800 SE Piazza Avenue, Suite 102, Clackamas, OR 97015

Main/Customer Service: 503-658-8500

Email: service@goecs.com

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR. We sell new Avaya IP Office telephone systems.  We service ALL Avaya, Legacy AT&T, Legacy Lucent Technologies telephone systems.

ECS also sells and/or services the following:

• Low Voltage Cabling
• Firewalls
• Ethernet Switches
• Circuit Extensions
• WiFi (Wireless Networks)
• CCTV (Video Surveillance)
• Point of Sale (POS)
• Overhead Paging
• ShopperTrak

We also sub-contract to multiple regional and national companies to provide local technicians for on-site work installing and servicing a variety of voice/data equipment.

Avaya Call Reporting (ACR) provides a scalable call reporting and contact center solution for small and midsize businesses.

ACR provides the capabilities needed to manage IP Office phone systems and deliver a better customer experience.

Avaya Call Reporting is a modular solution that helps small and midsize businesses to begin with a standard call reporting license and add real-time reporting, contact center and call recording modules as their contact center requirements evolve.

Overview

► Realtime Agent

► Agent Desktop

► Contact Center

Realtime Management

Avaya Call Reporting:

► Unlimited Wallboards

► Agent State Controls

► Queue Call Controls

► Skills Management

► Queue Management

Agent Desktop

Desktop Application:

► Customizable Displays

► Reason Codes

► Skill Enablement

► Screen Pop – API for CRM

► Account Codes & Notes

Skills and QCB

► Easy Setup

► Custom Queue Announcements

► Queue Callback Strategy (Reserve Agent & Wait in Queue)

► Digit Actions (Menu Options)

► Cradle to Grave Reporting

Multichannel Agent

► Multichannel license

► Webchat (Chat Options Per Skill, Custom Chat Display, Code Snippet for Chat, & Cradle to Grave Reporting)

Voice Bundle

► Multichannel Agent – Webchat

Overview:

► Skills Based Routing

► Queued Callback

► Web Chat

► Integrates seamlessly into Cradle to Grave and Standard Reports

Features and Benefits

Real-Time Monitoring: Unlimited configurable wallboards and up-to-the-second agent state visibility provide real-time contact center metrics.

Historical reports: 60 out-of-the-box reports help you measure performance and identify and pursue improvement opportunities.

Multichannel Contact: Customers can interact with businesses via voice calls and web chat.

Skill-Based Routing: Intelligent routing of customers based on skill group and proficiency.

Queue Call Back: Empowers customers to request a call back while maintaining their original position in queue.

Agent Desktop: Track agent productivity with reason codes and empower them to collaborate with supervisors via presence utility.

Call Recording: – Call recording and playback integrated with cradle-to-grave reporting.

Deployment Options: – ACR can be deployed on-premise and via Partner Cloud Powered by Avaya.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Point-to-Point Wireless Networks are usually deployed between two locations that are in clear Line of Sight (LOS) with each other in other to maximize the performance of the wireless link.

Point-to-Point Wireless (P2P) is a communications connection between two nodes or endpoints. The two units communicate using either Time-Division Multiplexing to allow for Bi-Directional Traffic Flow. For fixed links, this can involve use of high gain directional antennas which enables long distance and high capacity links.

Installing a Point-to-Point Wireless Network can facilitate interconnecting two buildings connecting two IP Ethernet networks without trenching the area. This Point-to-Point Wireless Ethernet solution is very often used in campus environments or to connect two buildings sitting on two different sides of a street, railway, or river.

Point-to-Multipoint Wireless Networking (P2MP, PTMP or PMP): Point-to-Multipoint Wireless Networking is wireless communications accomplished via a distinct type of one-to-many connection, providing multiple paths from a single location to multiple locations.

When installing a Point-to-Multipoint Wireless Network, a central antenna or antenna array broadcasts to several receiving antennas and the system uses either Frequency Division Multiplexing or Time-Division Multiplexing to allow for Bi-Directional Traffic Flow.

Typically, wireless links are used for outdoor/multi-building applications, so the typical deployment includes outdoor access points with directional antennas. However, omni-directional antennas can be used at the root node, if multiple remote nodes are deployed in different directions.

Point-to-Point & Point-to-Multipoint Wireless Networks are often used for Voice, Data, and/or Video Security applications. Usually when the cost of Aerial or Buried Copper/Fiber is very prohibitive, or not an option at all.

ECS is a Wireless Networking company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Low Voltage Cabling is one of the most critical AND misunderstood elements of a voice and/or data network

ECS specializes in designing, installing, and maintaining Copper or Fiber Optic Low Voltage Cabling solutions for voice and/or data in Washington & Oregon

ECS is a Licensed, Bonded, Insured Low Voltage Contractor in Washington & Oregon.

We design, install, & maintain:

• ♦ CAT5e Copper
• ♦ CAT6 Copper
• ♦ CAT6A Copper
• ♦ Coaxial Copper
• ♦ Single-Mode Fiber
• ♦ Multi-Mode Fiber
• ♦ Network Equipment Cabinets
• ♦ Floor-Mount Equipment Racks
• ♦ Wall- Mount Equipment Racks
• ♦ Patch Panels
• ♦ Wire Management
• ♦ Cable Tray Systems
• ♦ Point to Point Wireless
• ♦ Point to Multi-Point Wireless
• ♦ WiFi

Some of our service are:

• ♦ Cabling Site Surveys
• ♦ Cabling Installation
• ♦ Cable Testing
• ♦ Cable Certification
• ♦ Cable Labeling
• ♦ Cable Troublshooting
• ♦ Providing As-Built Drawings
• ♦ DEMARC Extensions
• ♦ Wi-Fi Network Installation
• ♦ Network Extension over Wireless
• ♦ Multimedia & Audio/Video Installation
• ♦ Video Security Cable Installation

A well planned and organized structured cabling system that delivers maximum performance and reliability with clear labeling and efficient wire management will save your business a great deal of money over time.

We make sure you can easily find the ports you are looking for, and have the peace of mind that when troubleshooting a network issue, it’s not the cabling. We achieve our results by strictly adhering to EIA/TIA standards and BICSI best practices.

ECS is Low Voltage – Structured Cabling Solutions provider located in Seattle, WA & Portland, OR.

ECS also provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The following phones are NOT supported on Avaya IP Office R11

► 9670

► 9601

► IP Office Video Softphone Windows (SIP)

► IP Office Video Softphone Mac (SIP)1

► 1110

► 1165E

► 1210

► BCM Door Phone

► ATA-2

► 3616

► 3620

► 3626

► 3701

► 3711

► 3810

► 3910

► 3920

► 4406D

► 4412D

► 4424D

► 4424LD

► 4450 DSS unit

► 4601

► 4602IP

► 4602SW

► 4610IP

► 4610SW

► 4620

► 4621

► 4625

► 4606

► 4612

► 4624

► 5402

► 5410

► 5420

► EU24

► 5601

► 5602IP

► 5602SW

► 5610IP

► 5610SW

► 5620

► 5621

► 6408D+

► 6416D+

► 6424D+

► XM24 (DSS)

► 9040

► T3 Compact, Classic, Comfort, DSS

► T3 IP Compact, Classic, Comfort

* Note: Supported in this context means the phones have been tested by Avaya for interoperability with IP Office. Older phone models may not support new features if the phone model is outside of the Avaya Manufacturer Support period. If there is a software update related to the R11.0 release, a software fix will not be provided for Phones that are outside of the Avaya Manufacturing Support period.

Phones “No Longer Supported” are outside of the Avaya Manufacturing Support period and are not covered under Avaya Maintenance offers (End of Service Support and End of Maintenance Support)

For more detailed information please refer to Avaya IP Office R11 Product Matrix or IP Office R11 Offer Definition

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office Release 11 supports the following phones and phone add-ons. Availability may depend on location and may be subject to local restrictions.

Enhanced Tip & Ring (ETR) Ports: These phones are only supported on an ETR6 card in a IP500 V2 systems. They are ONLY supported in IP Office Basic Edition – PARTNER Mode and IP Office Basic Edition systems running a North American locale and U-Law companding.

► ETR Series: ETR6, ETR6D, ETR18, ETR18D, ETR34D (ETR 34D phones are limited to a maximum of 2 per card and 4 in total)

Avaya DS Digital Telephones Ports: These digital stations connect to the IP Office via DS ports. They are supported by ALL IP Office modes.

► 1400 Series: 1403, 1408, 1416

► 9500 Series: 9504, 9508

The following additional DS port phones are ONLY supported in IP Office standard modes: ► 2400 Series: 2402, 2410, 2420.

Avaya BST Digital Telephones Ports: These digital stations connect to the IP500 V2 IP Office system via BST ports.

► 4135, 4136, 4145, 4145EX, 4146, 4146EX – Connection to IP Office BST ports via a Digital Mobility Solution system.

► 7400 Series: 7420, 7430, 7434, 7439, 7440, 7444, 7449 – Connection to IP Office BST ports via a Digital Mobility Solution system.

► ACU: Audio Conferencing Unit

► M-Series: M7100, M7100N, M7208, M7208N, M7310, M7310N, M7324, M7324N.

► T-Series: T7000, T7100, T7208, T7316, T7316E, T7406, T7406E

Analog Telephones: Analog phones and devices connect to PHONE ports with the IP Office system. However due to the variety of analog phones and device available no guarantee of operation is given. It is the responsibility of the IP Office installer and maintainer to test and verify the operation of proposed analog equipment.

► 6200 Series: 6211, 6219, 6221 (North America).

► B100 Series: B149, B159, B169.

► Interquartz Gemini: 9330-AV, 9335-AV, 9281-AV (Europe, Middle East, Africa, Asia-Pacific).

IP Telephones: IP Phones (SIP and H323) connect to the IP Office system via the RJ45 LAN or WAN. These device require an Avaya IP Endpoint license and voice compression resources.

H323:

► 1600 Series: 1603IP/SW, 1608, 1608-I, 1616, 1616-I

► 3600 Series: 3641, 3645

► 3700 Series: 3701, 3711 – Connection via DECT base stations. 3720, 3725, 3730, 3735, 3740, 3745, 3749 – Connection via DECT R4 base stations.

► 9600 Series: 9608, 9608G, 9611G, 9620L, 9620C, 9621G, 9630G, 9640, 9640G, 9641G, 9641GS, 9650, 9650C.

SIP:

► 1000 Series: 1010, 1040

► 1100 Series: 1120E, 1140E

► 1200 Series: 1220, 1230

► B100 Series: B179.

► D100 Series: These DECT handsets (up to 8) use a base station that connects to the IP Office system using a SIP trunk and appear on the IP Office as SIP extensions.

► E129: A simple SIP telephone, the E129 support auto-answer, handsfree and headset operation.

► E159, E169: SIP telephones that supports the docking of mobile devices.

► H175: SIP video telephone.

► H200 Series* : H229, H239, H249.

*Supported from R11.0 SP1

Features tested includes basic call communication for the Hotel Room Environment and not the full feature set.

► 100 Series: J129, J139*, J169*, J179*.

*J139 is supported from R11.0 SP1.

*J169 and J179 support IP Office SIP Stimulus menus for integrated IP Office feature access and operation.

► K100 Series: K155*, K165, K175.

*K155 Supported from R11.0 SP1.

In IP Office Release 11.0, the Avaya Equinox client is not supported on the Avaya Vantage device but it will be supported in a subsequent release. In Release 11.0, only the Avaya Vantage Basic client is supported on the Avaya Vantage device.

The following phones are EoS (Avaya no longer offers this unit for sale but is still offering repair)

► 9650

► 9608

► 9621G

► 9641G

The following phones are EoMS (Avaya no longer offers bug-fix or repair)

► 9620L

► 9620C

► 9630G

► 9640

► 9640G

► 9650C

EoMS: End of Manufacturing Support * Note: Supported in this context means the phones have been tested for interoperability with IP Office. Older phone models may not support new features if the phone model is outside of the Avaya Manufacturer Support period .  If there is a software update related to the R10 release, a software fix will not be provided for Phones that are outside of the Avaya Manufacturing Support period.   Phones “No Longer supported” are outside of the Avaya Manufacturing Support period and are not covered under Avaya Maintenance offers (End of Service Support).  

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS is located in Seattle, WA & Portland, OR.

We sell Avaya IP Office telephone systems. 

We service ALL Avaya, Legacy AT&T/Lucent Technologies Telephone Systems.

Seattle & Western Washington

Efficient Communication Solutions, Inc. (ECS)

3702 West valley Highway North, Suite 302

Auburn, WA 98001

Customer Service: 253.886.5444

Email: service@goecs.com

Portland & SW Washington

Efficient Communication Solutions, Inc. (ECS)

15800 SE Piazza Avenue, Suite 102

Clackamas, OR 97015

Customer Service: 503-658-8500

Email: service@goecs.com

ECS also Sells and/or Services the following:

♦ Voice/Data Cabling

♦ Fiber Optic Cabling

♦ Wireless Networks (WiFi)

♦ Video Surveillance

♦ Firewalls

♦ PoE Switches

♦ SIP Trunking

♦ Circuit Extensions

♦ Point of Sale/POS

♦ Telephone Lines

♦ Internet Access

♦ Circuit Extensions

♦ Rack & Stack Equipment

♦ Point of Sale (POS)

♦ ShopperTrak

♦ Overhead Paging

We also sub-contract to multiple regional and national companies to provide local technicians for on-site work installing and servicing a variety of voice/data equipment.

Avaya’s Generally Available (GA) IP Office system is R11 as of 05-18-18

Avaya IP Office R11 software is available through the Avaya “Product Licensing & Delivery System” (PLDS).  Customers will be required to upgrade to R11 using paid or IPOSS entitled R11 release upgrade licenses and apply the R11 software load using Manager.

If your system is running R10/10.1, which is already PLDS licensing; then the PLDS upgrade processes would apply.

If you are on Pre-R10 and upgrading to R11, you will need to use the .xml license migration file and processes for upgrades.

ALL R11 Upgrades MUST go through the A1S Design/Ordering Process.

With the General Availability GA of IP Office R11, Avaya will provide support for the two most current major releases. IP Office R10.1 and IP Office R 11, will be considered the two major releases. Avaya will provide support for R10.1 and R11 via the standard software service pack process going forward.

AVAYA WILL NO LONGER PROVIDE SUPPORT  for IP Office R9.1, R10.0, & Prior releases.

IP Office Supported Hardware:

► IP500 V2 Control unit

► IP Office for Linux (Includes; Server Edition, Virtualize Server Edition, & Select)

Customers migrating to IP Office R11 will be required to have an IP500V2 Control Unit or supported servers with Server Edition.

IP500 Base Cards, Trunk Cards and Expansion Modules are supported with the IP500V2 control unit and may migrate to the V2 control unit. Licenses will require a dongle swap to move from the IP500 Feature Key Card to the IP500 V2 SD Card.

IP400 Trunk & Station Modules supported in IP Office R11.0:

► Analog Trunk 16

► Digital Station V2: 16 & 30 port variants

► Phone V2: 16 & 30 port variants

For more information on Avaya IP Office R11, upgrading to R11, etc., please contact us.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.