Avaya Call Reporting (ACR) provides a scalable call reporting and contact center solution for small and midsize businesses.

ACR provides the capabilities needed to manage IP Office phone systems and deliver a better customer experience.

Avaya Call Reporting is a modular solution that helps small and midsize businesses to begin with a standard call reporting license and add real-time reporting, contact center and call recording modules as their contact center requirements evolve.

Overview

► Realtime Agent

► Agent Desktop

► Contact Center

Realtime Management

Avaya Call Reporting:

► Unlimited Wallboards

► Agent State Controls

► Queue Call Controls

► Skills Management

► Queue Management

Agent Desktop

Desktop Application:

► Customizable Displays

► Reason Codes

► Skill Enablement

► Screen Pop – API for CRM

► Account Codes & Notes

Skills and QCB

► Easy Setup

► Custom Queue Announcements

► Queue Callback Strategy (Reserve Agent & Wait in Queue)

► Digit Actions (Menu Options)

► Cradle to Grave Reporting

Multichannel Agent

► Multichannel license

► Webchat (Chat Options Per Skill, Custom Chat Display, Code Snippet for Chat, & Cradle to Grave Reporting)

Voice Bundle

► Multichannel Agent – Webchat

Overview:

► Skills Based Routing

► Queued Callback

► Web Chat

► Integrates seamlessly into Cradle to Grave and Standard Reports

Features and Benefits

Real-Time Monitoring: Unlimited configurable wallboards and up-to-the-second agent state visibility provide real-time contact center metrics.

Historical reports: 60 out-of-the-box reports help you measure performance and identify and pursue improvement opportunities.

Multichannel Contact: Customers can interact with businesses via voice calls and web chat.

Skill-Based Routing: Intelligent routing of customers based on skill group and proficiency.

Queue Call Back: Empowers customers to request a call back while maintaining their original position in queue.

Agent Desktop: Track agent productivity with reason codes and empower them to collaborate with supervisors via presence utility.

Call Recording: – Call recording and playback integrated with cradle-to-grave reporting.

Deployment Options: – ACR can be deployed on-premise and via Partner Cloud Powered by Avaya.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Point-to-Point Wireless Networks are usually deployed between two locations that are in clear Line of Sight (LOS) with each other in other to maximize the performance of the wireless link.

Point-to-Point Wireless (P2P) is a communications connection between two nodes or endpoints. The two units communicate using either Time-Division Multiplexing to allow for Bi-Directional Traffic Flow. For fixed links, this can involve use of high gain directional antennas which enables long distance and high capacity links.

Installing a Point-to-Point Wireless Network can facilitate interconnecting two buildings connecting two IP Ethernet networks without trenching the area. This Point-to-Point Wireless Ethernet solution is very often used in campus environments or to connect two buildings sitting on two different sides of a street, railway, or river.

Point-to-Multipoint Wireless Networking (P2MP, PTMP or PMP): Point-to-Multipoint Wireless Networking is wireless communications accomplished via a distinct type of one-to-many connection, providing multiple paths from a single location to multiple locations.

When installing a Point-to-Multipoint Wireless Network, a central antenna or antenna array broadcasts to several receiving antennas and the system uses either Frequency Division Multiplexing or Time-Division Multiplexing to allow for Bi-Directional Traffic Flow.

Typically, wireless links are used for outdoor/multi-building applications, so the typical deployment includes outdoor access points with directional antennas. However, omni-directional antennas can be used at the root node, if multiple remote nodes are deployed in different directions.

Point-to-Point & Point-to-Multipoint Wireless Networks are often used for Voice, Data, and/or Video Security applications. Usually when the cost of Aerial or Buried Copper/Fiber is very prohibitive, or not an option at all.

ECS is a Wireless Networking company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Low Voltage Cabling is one of the most critical AND misunderstood elements of a voice and/or data network

ECS specializes in designing, installing, and maintaining Copper or Fiber Optic Low Voltage Cabling solutions for voice and/or data in Washington & Oregon

ECS is a Licensed, Bonded, Insured Low Voltage Contractor in Washington & Oregon.

We design, install, & maintain:

• ♦ CAT5e Copper
• ♦ CAT6 Copper
• ♦ CAT6A Copper
• ♦ Coaxial Copper
• ♦ Single-Mode Fiber
• ♦ Multi-Mode Fiber
• ♦ Network Equipment Cabinets
• ♦ Floor-Mount Equipment Racks
• ♦ Wall- Mount Equipment Racks
• ♦ Patch Panels
• ♦ Wire Management
• ♦ Cable Tray Systems
• ♦ Point to Point Wireless
• ♦ Point to Multi-Point Wireless
• ♦ WiFi

Some of our service are:

• ♦ Cabling Site Surveys
• ♦ Cabling Installation
• ♦ Cable Testing
• ♦ Cable Certification
• ♦ Cable Labeling
• ♦ Cable Troublshooting
• ♦ Providing As-Built Drawings
• ♦ DEMARC Extensions
• ♦ Wi-Fi Network Installation
• ♦ Network Extension over Wireless
• ♦ Multimedia & Audio/Video Installation
• ♦ Video Security Cable Installation

A well planned and organized structured cabling system that delivers maximum performance and reliability with clear labeling and efficient wire management will save your business a great deal of money over time.

We make sure you can easily find the ports you are looking for, and have the peace of mind that when troubleshooting a network issue, it’s not the cabling. We achieve our results by strictly adhering to EIA/TIA standards and BICSI best practices.

ECS is Low Voltage – Structured Cabling Solutions provider located in Seattle, WA & Portland, OR.

ECS also provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The following phones are NOT supported on Avaya IP Office R11

► 9670

► 9601

► IP Office Video Softphone Windows (SIP)

► IP Office Video Softphone Mac (SIP)1

► 1110

► 1165E

► 1210

► BCM Door Phone

► ATA-2

► 3616

► 3620

► 3626

► 3701

► 3711

► 3810

► 3910

► 3920

► 4406D

► 4412D

► 4424D

► 4424LD

► 4450 DSS unit

► 4601

► 4602IP

► 4602SW

► 4610IP

► 4610SW

► 4620

► 4621

► 4625

► 4606

► 4612

► 4624

► 5402

► 5410

► 5420

► EU24

► 5601

► 5602IP

► 5602SW

► 5610IP

► 5610SW

► 5620

► 5621

► 6408D+

► 6416D+

► 6424D+

► XM24 (DSS)

► 9040

► T3 Compact, Classic, Comfort, DSS

► T3 IP Compact, Classic, Comfort

* Note: Supported in this context means the phones have been tested by Avaya for interoperability with IP Office. Older phone models may not support new features if the phone model is outside of the Avaya Manufacturer Support period. If there is a software update related to the R11.0 release, a software fix will not be provided for Phones that are outside of the Avaya Manufacturing Support period.

Phones “No Longer Supported” are outside of the Avaya Manufacturing Support period and are not covered under Avaya Maintenance offers (End of Service Support and End of Maintenance Support)

For more detailed information please refer to Avaya IP Office R11 Product Matrix or IP Office R11 Offer Definition

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office Release 11 supports the following phones and phone add-ons. Availability may depend on location and may be subject to local restrictions.

Enhanced Tip & Ring (ETR) Ports: These phones are only supported on an ETR6 card in a IP500 V2 systems. They are ONLY supported in IP Office Basic Edition – PARTNER Mode and IP Office Basic Edition systems running a North American locale and U-Law companding.

► ETR Series: ETR6, ETR6D, ETR18, ETR18D, ETR34D (ETR 34D phones are limited to a maximum of 2 per card and 4 in total)

Avaya DS Digital Telephones Ports: These digital stations connect to the IP Office via DS ports. They are supported by ALL IP Office modes.

► 1400 Series: 1403, 1408, 1416

► 9500 Series: 9504, 9508

The following additional DS port phones are ONLY supported in IP Office standard modes: ► 2400 Series: 2402, 2410, 2420.

Avaya BST Digital Telephones Ports: These digital stations connect to the IP500 V2 IP Office system via BST ports.

► 4135, 4136, 4145, 4145EX, 4146, 4146EX – Connection to IP Office BST ports via a Digital Mobility Solution system.

► 7400 Series: 7420, 7430, 7434, 7439, 7440, 7444, 7449 – Connection to IP Office BST ports via a Digital Mobility Solution system.

► ACU: Audio Conferencing Unit

► M-Series: M7100, M7100N, M7208, M7208N, M7310, M7310N, M7324, M7324N.

► T-Series: T7000, T7100, T7208, T7316, T7316E, T7406, T7406E

Analog Telephones: Analog phones and devices connect to PHONE ports with the IP Office system. However due to the variety of analog phones and device available no guarantee of operation is given. It is the responsibility of the IP Office installer and maintainer to test and verify the operation of proposed analog equipment.

► 6200 Series: 6211, 6219, 6221 (North America).

► B100 Series: B149, B159, B169.

► Interquartz Gemini: 9330-AV, 9335-AV, 9281-AV (Europe, Middle East, Africa, Asia-Pacific).

IP Telephones: IP Phones (SIP and H323) connect to the IP Office system via the RJ45 LAN or WAN. These device require an Avaya IP Endpoint license and voice compression resources.

H323:

► 1600 Series: 1603IP/SW, 1608, 1608-I, 1616, 1616-I

► 3600 Series: 3641, 3645

► 3700 Series: 3701, 3711 – Connection via DECT base stations. 3720, 3725, 3730, 3735, 3740, 3745, 3749 – Connection via DECT R4 base stations.

► 9600 Series: 9608, 9608G, 9611G, 9620L, 9620C, 9621G, 9630G, 9640, 9640G, 9641G, 9641GS, 9650, 9650C.

SIP:

► 1000 Series: 1010, 1040

► 1100 Series: 1120E, 1140E

► 1200 Series: 1220, 1230

► B100 Series: B179.

► D100 Series: These DECT handsets (up to 8) use a base station that connects to the IP Office system using a SIP trunk and appear on the IP Office as SIP extensions.

► E129: A simple SIP telephone, the E129 support auto-answer, handsfree and headset operation.

► E159, E169: SIP telephones that supports the docking of mobile devices.

► H175: SIP video telephone.

► H200 Series* : H229, H239, H249.

*Supported from R11.0 SP1

Features tested includes basic call communication for the Hotel Room Environment and not the full feature set.

► 100 Series: J129, J139*, J169*, J179*.

*J139 is supported from R11.0 SP1.

*J169 and J179 support IP Office SIP Stimulus menus for integrated IP Office feature access and operation.

► K100 Series: K155*, K165, K175.

*K155 Supported from R11.0 SP1.

In IP Office Release 11.0, the Avaya Equinox client is not supported on the Avaya Vantage device but it will be supported in a subsequent release. In Release 11.0, only the Avaya Vantage Basic client is supported on the Avaya Vantage device.

The following phones are EoS (Avaya no longer offers this unit for sale but is still offering repair)

► 9650

► 9608

► 9621G

► 9641G

The following phones are EoMS (Avaya no longer offers bug-fix or repair)

► 9620L

► 9620C

► 9630G

► 9640

► 9640G

► 9650C

EoMS: End of Manufacturing Support * Note: Supported in this context means the phones have been tested for interoperability with IP Office. Older phone models may not support new features if the phone model is outside of the Avaya Manufacturer Support period .  If there is a software update related to the R10 release, a software fix will not be provided for Phones that are outside of the Avaya Manufacturing Support period.   Phones “No Longer supported” are outside of the Avaya Manufacturing Support period and are not covered under Avaya Maintenance offers (End of Service Support).  

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ECS is located in Seattle, WA & Portland, OR.

We sell Avaya IP Office telephone systems. 

We service ALL Avaya, Legacy AT&T/Lucent Technologies Telephone Systems.

Seattle & Western Washington

Efficient Communication Solutions, Inc. (ECS)

3702 West valley Highway North, Suite 302

Auburn, WA 98001

Customer Service: 253.886.5444

Email: service@goecs.com

Portland & SW Washington

Efficient Communication Solutions, Inc. (ECS)

15800 SE Piazza Avenue, Suite 102

Clackamas, OR 97015

Customer Service: 503-658-8500

Email: service@goecs.com

ECS also Sells and/or Services the following:

♦ Voice/Data Cabling

♦ Fiber Optic Cabling

♦ Wireless Networks (WiFi)

♦ Video Surveillance

♦ Firewalls

♦ PoE Switches

♦ SIP Trunking

♦ Circuit Extensions

♦ Point of Sale/POS

♦ Telephone Lines

♦ Internet Access

♦ Circuit Extensions

♦ Rack & Stack Equipment

♦ Point of Sale (POS)

♦ ShopperTrak

♦ Overhead Paging

We also sub-contract to multiple regional and national companies to provide local technicians for on-site work installing and servicing a variety of voice/data equipment.

Avaya’s Generally Available (GA) IP Office system is R11 as of 05-18-18

Avaya IP Office R11 software is available through the Avaya “Product Licensing & Delivery System” (PLDS).  Customers will be required to upgrade to R11 using paid or IPOSS entitled R11 release upgrade licenses and apply the R11 software load using Manager.

If your system is running R10/10.1, which is already PLDS licensing; then the PLDS upgrade processes would apply.

If you are on Pre-R10 and upgrading to R11, you will need to use the .xml license migration file and processes for upgrades.

ALL R11 Upgrades MUST go through the A1S Design/Ordering Process.

With the General Availability GA of IP Office R11, Avaya will provide support for the two most current major releases. IP Office R10.1 and IP Office R 11, will be considered the two major releases. Avaya will provide support for R10.1 and R11 via the standard software service pack process going forward.

AVAYA WILL NO LONGER PROVIDE SUPPORT  for IP Office R9.1, R10.0, & Prior releases.

IP Office Supported Hardware:

► IP500 V2 Control unit

► IP Office for Linux (Includes; Server Edition, Virtualize Server Edition, & Select)

Customers migrating to IP Office R11 will be required to have an IP500V2 Control Unit or supported servers with Server Edition.

IP500 Base Cards, Trunk Cards and Expansion Modules are supported with the IP500V2 control unit and may migrate to the V2 control unit. Licenses will require a dongle swap to move from the IP500 Feature Key Card to the IP500 V2 SD Card.

IP400 Trunk & Station Modules supported in IP Office R11.0:

► Analog Trunk 16

► Digital Station V2: 16 & 30 port variants

► Phone V2: 16 & 30 port variants

For more information on Avaya IP Office R11, upgrading to R11, etc., please contact us.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

4K Ultra HD IP 8-Channel NVR System with 6 Outdoor 4K 8-Megapixel IP Cameras

The next generation of security monitoring is here. With industry leading 4K (8-Megapixel) Resolution, the 4KHDIP86 security camera system from Lorex will bring a whole new level of detail to your security monitoring. It includes Lorex’ revolutionary 4K capable 8-Channel NR900 Series Network Video Recorder (NVR) and 6 each 4K Bullet Security Cameras. Whether you are looking to protect your home, small business or commercial property, this powerful security camera system will help you secure the things that matter most.

Link: https://www.lorextechnology.com/site/4KHDIP86-1-p

Part #: 4KHDIP86

Regular Price: $2,499.99

Special Price: $769.00

What’s Included:

► 8-Channel 4K/8-Megapixel Network Video Recorder (NVR)

► 2TB Security Grade Hard Drive (Expandable up to 16TB)

► 6-Indoor/Outdoor 4K 8-Megapixel IP Bullet Cameras (130FT Night Vision)

► 2-Year Warranty

► Power Cable

► HDMI Cable

► Ethernet Cable

► Remote Control

► USB Mouse

► Quick Start Guides

► 6 – 100ft Ethernet Cable (for Cameras)

4K Security Cameras: Lorex security cameras are capable of recording stunningly detailed 4K resolution footage. This will not only provide you with the highest quality of video available, the higher resolution will also allow you to digitally zoom in further on distant objects when analyzing footage. This is because every frame contains more pixels than you would receive with a 1080p HD security camera. So the details won’t deteriorate as quickly as you zoom in further and further, which means you have a much better chance to capture the specific evidence you require. Every security camera in this bundle also uses a wide-angle lens that provides an expansive field-of-view.

Full-color video, even at night: With most security cameras there is usually an automatic shift from full color to black and white when lighting conditions change at night. This is not the case for Lorex bullet security cameras. They feature our revolutionary Color Night Vision (CNV) technology. This feature will:

► Produce full-color video, even in low-light conditions*

► Provide a further level of detail (the color of clothes or cars, for example)

► Add increased contrast for easier detection and recognition of people and objects

*Please note that ambient lighting is needed for full-color night vision. The image will typically switch to black and white infrared in total darkness to ensure maximum quality night vision.

Lorex Secure Mobile App: This 4K security camera system is designed for use with the innovative Lorex Secure app for your mobile device. Using this app, you will be able to securely view your security cameras from virtually anywhere in the world, keep track of all motion activity with easy-to-read timelines, and receive push notifications for motion-triggered events. You will also be able to turn a camera on and off anytime you wish (a first for NVR security systems) using the new privacy feature.

Heavy-Duty Security Grade Hard Drive: The built-in 2TB security certified hard drive within your NVR will safely store weeks of uninterrupted security footage. Choose to record at a lower resolution or program scheduled recording times for longer record times. The motion-triggered recording option can save even more storage by recording only when movement is detected.

ECS is an Authorized Lorex Video Surveillance Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

End of Sale Notice

Notification Date: February 4^th, 2019

Effective Date: June 10^th, June 2019

Subject: End of Sale IP Office Pre R10 Licenses: Including R6, R7, R8, R9.0, R9.1 & older releases

Summary:

Effective June 10, 2019 Avaya will End the Sale of IP Office Pre-Release 10 software licenses. Last orders for Pre-R10 codes must be in order status by June 10, 2019. These releases are no longer supported through Avaya. Customers may upgrade to supported releases R10.1 and R11.x

It is recommended that customers upgrade to the latest release R11.x or Avaya Powered By IP Office for the added value provided with these solutions. A promotional offer will be available to assist customers with making this transition to update their systems or move to the Avaya Powered By IP Office solution. Refer to the Migration Strategy section in this document.

Avaya reserves the right to manage and/or limit order quantities, substitute like materials, or to cancel orders prior to the End of Sale dates in this notice. If such an action is required, Avaya will issue an updated notice and accelerate removal of the applicable product codes from price lists and associated order entry systems.

Avaya is not responsible for any support or maintenance commitments made by Avaya Business Partners or service providers that are outside of Avaya maintenance or service (IPOSS) contractual support.

ADI licensing move, re-hosting and license swaps will NOT be available after March 29, 2019 (unless necessary to support an upgrade to R11 or via a support ticket under Avaya maintenance support)

Products running Pre-R10 software are not supported for software Avaya technical support or software repairs; customers are required to be running the currently supported R10.1 or R11.x.

Avaya will provide support only for the two most current major releases for IP Office, Release 10.1 and Release 11.x .

Service Pack Support will be provided for R10.1 and R11.x ONLY

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Simplify the way communications and collaboration works at your business.

Move from being just connected to being truly productive, with tools that let your people take an active role in creating value, delighting customers and engaging colleagues in interactions that deliver meaningful results.

Key Capabilities at a Glance

♦ Flexible Deployment: In the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other when the time is right for you.

♦ All-in-one Communications and Collaboration: The Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.

♦ Cost saving applications: built-in audio and video conferencing, Bring Your Own Device (BYOD), and voice and instant messaging streamline support and reduce monthly costs.

♦ Complete mobility solutions: Whether your employees are on the road, working remotely, or just at a different location, IP Office’s intuitive tools and apps keeps them engaged, productive and reachable.

♦ Out-of-the-box applications integration: Embed communications in the applications you already have: Salesforce, Google, Microsoft Office 365 and Skype for Business.

♦ Distinctive Customer Contact: IP Office offers integrated voice, web chat, email, FAX and reporting capabilities that allow even the smallest contact center to support sophisticated and satisfying customer interactions.

♦ Piece of Mind: Highly reliable and secure, IP Office reduces security threats, toll fraud, and down-time through a hardened architecture that has been proven in more than 635,000 businesses.

♦ Scalability (5 to 3,000 Users): Avaya IP Office grows with you as your business accelerates. Support up to 3,000 users at up to 150 networked sites.

Turn-Key (Appliance) Editions

IP Office Basic Edition: Ideal for small and growing businesses, Basic Edition provides basic voice telephony and messaging, including voice mail, message to email conversion, call forwarding, audio conferencing, automated attendant and growth to 100 users.

IP Office Essential Edition: Builds on the Basic Edition by adding IP telephony and mobility features, including one-number access and dial by name / extension. Scales to over 350 users.

IP Office Preferred Edition: All the features of Basic and Essential Editions with integrated unified communications, including IM and presence, web collaboration, mobile access, video, and call recording. Integration with business applications along with a multi-channel contact center is also provided.

Software-Based Server Editions

IP Office Server Edition: Supporting up to 2,000 users and 32 locations in a single network, IP Office Server editions adds advanced features like Active Directory integration and centralized web-based administration.

IP Office Select: With support for the largest IP Office customers with up to 3,000 users and 150 networked locations, IP Office Select offers resiliency through a duplex server option and over 500 ports for audio and video conferencing.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.