The IP Office Preferred Edition Messaging “Voicemail Pro” application can manually or automatically record calls.

Voicemail Pro places those recordings into a user or group’s mailbox alongside normal voicemail messages.

Users can start manual call recording in a number of ways; programmable button, short code, one-X Portal for IP Office.

Automatic call recording is configured on the IP Office system and applied to specific users, hunt groups, incoming call routes or account codes.

Contact Recorder for IP Office enhances call recording by transferring recordings to a separate archive from the normal mailboxes. Those recordings are then outside the control of voicemail housekeeping and do not impact on the space needed for voicemail messages.

Contact Recorder for IP Office maintains a database of the call details associated with each recording it stores. Using a web browser, users can search the database and from the search results playback recordings.

The Contact Recorder for IP Office is supported in the following configurations:

For IP500 V2 systems, Contact Recorder for IP Office is supported on an IP Office Application Server. That includes IP500 V2 systems running a Unified Communications Module.

Contact Recorder for IP Office is supported on the same server as Voicemail Pro if an additional hard drive is installed for Contact Recorder for IP Office use.

For Server Edition systems, Contact Recorder for IP Office is supported on the Server Edition Primary Server if an additional hard drive is installed for Contact Recorder for IP Office use. Otherwise it is supported on a separate IP Office Application Server.

Contact Recorder for IP Office is NOT PCI Compliance

It is important to note that since Avaya is not a payment processor and since Contact Recorder for IP Office is not a payment processing application; neither Avaya nor Avaya Contact Recorder for IP Office can be certified as PCI compliant or PA-DSS compliant.

Pre-Requisisites

You must meet the following conditions before attempting to install Contact Recorder for IP Office.

• Do not configure Contact Recorder for IP Office until after normal voicemail mailbox operation of the Voicemail Pro application has been tested and validated. The Voicemail Pro performs the call recording for Contact Recorder for IP Office and so is an essential pre-requisite.
• The license requirements depend on the operating mode of the IP Office systems:

For Server Edition, the primary server needs a VMPro Recordings Administrators license.

For IP Office Release 9.0, this is the only server in the Server Edition network that requires a license.

For non-Server Edition systems, each IP Office system requires a VMPro Recordings Administrators license.

• The Contact Recorder for IP Office application must use a separate disk partition for file storage from that used by Voicemail Pro. This requires either the adding of an additional hard disk to the server or use of two separate servers.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

The standard call recording facilities provided with IP Office and Voicemail Pro can be extended further by using the “optional” Contact Recorder for IP Office. (License)

Contact Recorder (paid license) for IP Office stores and catalogs recordings so that they are easily accessible for later retrieval.

Any recordings that you instruct Voicemail Pro to ‘send to the Voice Recording library’ are placed in a database.

Contact Recorder for IP Office complements the voice recording capabilities of Voicemail Pro. It stores and catalogs the recordings so that they are easily accessible.

Any recordings that you instruct Voicemail Pro to “send to the Voice Recording Library” are placed in a folder that is visible to Contact Recorder for IP Office.

Contact Recorder for IP Office checks this folder every few seconds and if it finds a new recording file there, it:

♦ Reads the information about the recording from the file.

♦ Compresses the audio to the 16kbps G.726 or G.729A format.

♦ Stores the resultant file in the configured Contact Recorder for IP Office hard disk, either on a separate server or in a specified partition.

♦ Updates its integral database with details of the recording.

♦ Deletes the original .wav file from the handover directory.

Functional Components

Contact Recorder for IP Office can run on the same server as Voicemail Pro or a separate one. The

Contact Recorder for IP Office application contains several distinct Functional components.

The major functional components of the Contact Recorder for IP Office server are:

♦ A folder into which Voicemail Pro deposits .wav files as recordings complete.

♦ A file path into which call contents and derived files are written as industry standard .wav and .xml files.

♦ A PostgreSQL database into which details of all recorded calls are inserted.

♦ A browser-based call search and replay application.

♦ A browser-based system configuration and status monitoring application.

♦ Disk space management – Oldest recordings are automatically deleted as needed.

♦ Optional archive management – Recordings can be automatically written to a DVD+RW drive.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Skills Based Routing: An advanced and more effective way to route calls to agents based on their skill group and skill level. In Chronicall Multimedia, you may create as many skill groups as you desire and place as many agents into the skill groups as you need. Calls can be routed based on; most idle agent, linear, or in a circular call distribution or more importantly, by determining your best skilled agents across all skill groups by using our algorithm: Intelligent Highest Skill First.

Xima Chronicall Skills Based Agent License is loaded with capabilities including:

Agent Desktop: Agents are empowered through Agent Desktop to log in and out of their respective skill groups, place themselves in a not ready state, or continue their after call work (ACW) time to ensure they finish up their process before moving on to the next call.

Chat Log: The Agent Desktop includes a chronological chat log so agents can easily refer back to previous conversations.

Pre-defined Canned Responses: Chronicall Administrators can create an unlimited amount of pre-defined canned responses so agents can quickly address customer’s common questions or concerns.

Customized External Chat Interface: Chronicall’s Chat Interface can be easily customized and branded to fit the look and feel of your business and your website.

Historical Reporting: Through Standard Reports and Xima’s Cradle to Grave you can accurately report on your agents chat performance, and drill down on your agent’s chats to ensure quality assurance.

Chat Administration Privileges: As an administrator you can determine how many simultaneous chats each of your agents can handle at one time. You can also suppress the chat message from your website when no agents are available.

ECS is an Authorized Xima Chronicall Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Enhance Your Customer’s IP Office Hunt Groups and Queueing with Xima Queue Callback!

Xima Announcement: External Chat and Queue Callback for IP Office Hunt Groups and Voicemail Pro Queueing.

♦ External Chat

♦ Multi-Media Channel

♦ Skills Based Routing for Chat

♦ Agent Desktop

♦ Pre-Defined Canned Responses

♦ Customized Interface

♦ Chat Log and Reporting

♦ Queue Callback (New)

♦ Works with IP Office VM Pro

♦ Works with IP Office Hunt Groups

♦ Holds Customers Place in Queue

♦ Flexible Call Back Options

♦ Detailed Queue Callback Reports

ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

ALWAYS use an Authorized Agent to Purchase Carrier Services

NEVER Order Services Direct from A Carrier/Service Provider

An Authorized Agent is your “UNBIASED” & “OBJECTIVE” Single Point of Contact for Carrier/Telco Related Services.

Here are a few reasons to use An Authorized Agent to order your Telephone Lines/Dial-Tone, Internet Access, Private Networking; ie; MPLS, Point to Point T1, etc.

An Authorized Agent acts as your advocate: Carrier Direct Sales Reps don’t always act in “your” best interests. They are compensated by the amount you spend and continue to spend with their company. Authorized Agents evaluate services from multiple carriers and look for ways to save you money.

An Authorized Agent has experience with multiple providers: Maybe there’s a carrier that’s offering attractive pricing, but you’re unsure about their service. Most likely an agent will already have experience with the lesser known carrier, already has clients using their service, and will be able to provide recommendations.

An Authorized Agent will provide you with independent information:A carrier direct rep is not going to point out any shortcomings in their services/offering or how another carrier may be a better value for a particular service. Authorized Agents represent multiple carriers/providers and are more likely to disclose information in an unbiased & objective manner. An Authorized Agent will match the appropriate services and carrier/service provider for your needs.

With An Authorized Agent, you get more but you don’t pay more: You’re going to pay the same monthly rate whether you order your services through a biased single-option direct carrier representative, or by placing your order through an unbiased & objective authorized agent.  Typically, working with an authorized agent, you will be working with someone who has a lot more experience with both carrier services and hardware.

An Authorized Agent can save you time and free up your staff: Instead of having your staff members meet with multiple reps from multiple carriers/service providers, have your staff work with one unbiased & objective authorized agent that represents multiple providers. An Authorized Agent can identify your existing services, perform audits, analyze the data, and provide informed, unbiased recommendations. Authorized Agents know what questions to ask and what to look for.

ECS is an Authorized Sales Agent for most Voice/Data Carriers in Washington & Oregon.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

2K IP Security Camera System with 16 Channel NVR and 8 HD IP Outdoor 3MP Cameras – $929.99

Part # LN10802-168W: This powerful security camera system from Lorex by FLIR is perfect for your business or office building. It features a total of eight (4 bullet and 4 dome) 2K resolution security cameras and a sixteen-channel NR900 Series NVR. Innovative Power-over-Ethernet (PoE) technology provides a straightforward installation, providing a professional-grade security.

Stunning 2K Resolution (Twice that of 1080p): The included security cameras will help you capture the details you need. They are capable of recording double the resolution of 1080p HD thanks to their powerful 3-Megapixel image sensors. With detailed video and smooth on-screen motion, these cameras offer clear identification should an incident ever occur.

HD IP Security Camera Systems: NVR systems include a Network Video Recorder (NVR) and HD digital IP security cameras. This type of technology uses CAT5e ethernet cables. NVR systems feature HD recording, remote viewing, and motion notifications.

Advantages of HD IP NVR Systems

♦ Higher resolutions (2K / 4K) and frame rate

♦ Power-over-Ethernet connectivity powers cameras through the NVR

♦ Up to 32 available channels

♦ Secondary hard drive slot available

Motion detection & other smart monitoring: Lorex security systems come with motion detection as a standard feature. This allows you to stay on top of things happening around your property. You can even customize your NVR to send you email alerts or push notifications of motion events sent to your smartphone or tablet.

Long-range IR night vision: Each security cameras uses cutting-edge infrared (IR) LEDs to provide you with long-range night vision. With night vision ranges up to 130ft (bullet) and 115ft (dome), you can be confident that your security cameras will never leave you in the dark. Your cameras use an integrated infrared cut filter that automatically switches on and off between day and night. This ensures accurate color reproduction during the day and detailed black and white clarity at night.

Full Metal Camera Housings: Built from a solid unibody metal housing, the LNE3162B and LNB3163B allow for durability while still maintaining a lightweight design. The corrosion-resistant aluminum bodies make these cameras perfect for both indoor and outdoor use, protecting them from even the harshest of weather; rain, snow, or hail. Engineered from the same material that is used in construction of airplanes and cars, these Lorex cameras are strong enough to withstand large impacts unlike conventional plastic security cameras.

3TB security grade hard drive: The sixteen-channel NR900 Series NVR contains a massive 3TB security certified hard drive. This type of hard-drive is not your run-of-the-mill household hard drive. It is specially designed for surveillance. It can be in constant use, and can even continue to record while you review footage. You can also easily customize the NVR to set your cameras to record at a lower resolution for improved recording efficiency. Recording only scenes with movement or between scheduled times of the day can also extend hard drive space.

ECS is a Video Surveillance Installation Company located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber, Video Surveillance, Telephone Systems, Voicemail, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, & Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Our Technicians are experienced on a wide range of telecommunications platforms, from low voltage cabling, telephone systems, IP-PBX, etc.

Our Technicians can add a single cable drop for an existing LAN or connect an entire site or multiple locations, CAT5e, CAT6, CAT6A, Fiber Optic, DEMARC Extensions, LAN/WAN installation and MAC/service work.

Our trained Technicians can design, install, certify, and maintain the Low Voltage network that meets your requirements:

♦ Ethernet (CAT5e, CAT6, CAT6A)

♦ Structured Cabling Systems

♦ Fiber Optics

♦ MAC Work

♦ Wireless Networks

♦ Voice, telephone systems, IP-PBX, etc.

Cabling Project Management

We take pride in delivering the most cost-effective service solutions available today.

Our Services include:

♦ Site surveys, detailing the work to be completed before sending a technician to the site.

♦ Project Manager as a single point of contact between customer and our technicians.

♦ Installation of all equipment, cabling and/or software.

♦ Comprehensive daily monitoring of the project.

♦ Planning, scheduling, and tracking of personnel who will interface with the customer.

♦ Ongoing data collection and oversight of the project process, including quality assurance.

♦ On-site training service for new equipment.

♦ Logistics (Transportation, Site Delivery, Packaging and Warehousing).

♦ Warranty Service

We test all cabling for compliance and can certify the integrity of the cable according to current TIA/EIA and BICSI standards.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

60% of Callers put on “SILENT” hold Hang Up!

30% of First-Time Callers Who Hang-Up, Do Not Call back!

With your callers waiting on hold, you have their undivided attention. This makes your on-hold into a very powerful marketing tool.

Taking control of your on-hold environment lets you decide what your callers hear. A professional on hold marketing program will engage the listener, effectively shorten the perceived wait time, and allow you the perfect opportunity to connect with callers to share information. The caller can be educated about your organization resulting in a more enhanced and beneficial time for both the caller and you.

From music that appeals to your callers to creatively written advertising messages read by professional voice-over announcers, On-Hold Concepts will show you how to unleash the marketing power of your on-hold.

The Facts:

♦ Callers with SILENCE-ON-HOLD will abandon their calls in less than one minute; 90% hang up within 40 seconds.

♦ Callers with MUSIC-ON-HOLD will stay on the line 30 seconds longer than with only silence.

♦ Callers with INFORMATION-ON-HOLD will stay on the line for up to 3 minutes longer.

The benefits of working with On-Hold Concepts:

♦ Your on-hold service will include all content elements: copywriting, voice talent, music licensing.

♦ Choose the type and genre of music that you feel best represents your organization.

♦ We set-up and maintain your new advertising tool and provide updates of fresh copy and music.

♦ You will be assigned a personal account manager to monitor and do all the work for you.

♦ Professionally voiced and produced on-hold advertising messages reinforce your branding, and present a polished image.

Put your best foot forward from the beginning!

With all of the advertising dollars that you spend to get someone to call, it just makes good sense that they get a great first impression and don’t hang-up.

On-Hold Concepts

www.Woodstockmediagroup.com

800.864.6828

SAVE 50% ON YOUR INITIAL SET-UP AND BE UP AND RUNNING WITHIN 10 BUSINESS DAYS!

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

Efficient Communication Solutions, Inc. (ECS) is a Licensed, Bonded, & Insured Low Voltage/Structured Cabling contractor for low voltage systems with services including structured cabling, fiber optic systems, wireless transmission systems, VOIP, intercom, overhead paging, video surveillance and more.

The speed and reliability of your network is only as good as the cabling that delivers it and the hardware that connects it.

When you need to install, upgrade or expand your Low Voltage/Structured Cabling network, you should always use a Licensed, Bonded, & Insured low voltage electrical contractor to perform the work required.

Low Voltage/Structured Cabling Installation Services:

• ♦ Data Wiring (CAT5e, CAT6, CAT6A, Fiber Optic)
• ♦ Riser Cabling (Horizontal & Vertical)
• ♦ Demarcation Extensions (CAT5e, CAT6, Analog, DSL, DS3, T-1 & Ethernet)
• ♦ Audio Visual Cabling (SVGA, DVI, & HDMI)
• ♦ Paging Systems (Ceiling Speakers, Paging Horns, Amplifiers, etc.)
• ♦ Voice Grade cabling for Legacy PBX
• ♦ Voice Over Internet Protocol (VoIP)
• ♦ Restoration (including testing, documentation, and termination)
• ♦ Port activation/patching
• ♦ Technology infrastructure upgrades
• ♦ Infrastructure audits and certification
• ♦ Documentation services
• ♦ Wireless LAN
• ♦ As-built documentation and certified testing

Hiring a Licensed, Bonded, & Insured Low Voltage/Structured Cabling contractor authorized by the city, county, & state will ensure that you are receiving the best quality workmanship and will pass the required inspections.

ECS is a Licensed, Bonded, & Insured Low Voltage/Structured Cabling Vendor located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.

IP Office Integrated Contact Reporter (ICR) provides a fully integrated, Avaya developed, basic reporting solution targeting the 5-25 agent space.

Supervisor: After successful log-in the Supervisor will be shown the Supervisor Home screen by default. This screen will show the pre-configured system wide statistics. (The system wide statistics shown in Supervisor and Agent Home screens will be the same and cannot be changed in this release as noted earlier)

Supervisor Historical Reporting: The supervisor can generate various Reports by selecting the Reporting option on the Report menu.

Under the Choose Report Section, there will be a list of predefined templates for the following types of reports:

♦ Call Summary Report by Agent

♦ Call Summary Report by Hunt Group

♦ Call Summary Report By CLI

♦ Call Detail Report by Hunt Group

♦ Call Detail Report by Agents

♦ Call Detail Report by CLI

♦ Call Summary Report by Time bucket

♦ Agent Summary Report

Report Viewing: The View Tab will not be enabled until a generated Report for the selected template is available. Once the report has been generated it will be shown under the Template name. The report name will have the criteria and generation time. Clicking on the View Tab will show the report in PDF format. There will be option download and print the report from the report. (NOTE: it is not possible to customize, schedule or export reports in this version of software)

Supervisor Real Time Reporting: The supervisor can view real time system status by selecting the Realtime information option on the Report menu.

The supervisor can monitor Hunt Groups or agents as required.

The Groups tab displays a listing of all monitoring groups for the supervisor, along with some pre-configured statistics for each group. (NOTE: those statistics cannot be customized in this release) As well as the hunt group name, information is displayed for Abandoned Call Monitor, Abandoned Calls, Average Wait Time and a red/green status strip indicating agent.

The supervisor can click on a specific Hunt Group for more detailed information, which includes individual agent information in addition to the group level statistics.

The Agents tab shows a listing of all agents for the supervisor, including Agent Name, extension, hunt group membership, logged in and break status.

The supervisor can click on an individual agent for more details.

ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.

ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc. 

ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.