Xima Software’s Chronicall is a robust call history and reporting suite for Avaya IP Office. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. It provides far more detailed and accurate information than the competition by connecting directly to your phone system and logging everything that happens on each call, from the moment it starts to the second it ends.
With a thin-client web interface and no licensing restrictions, Chronicall is simple to deploy and scale. A single inexpensive site license allows you to report on all of your agents, groups, trunks, and extensions with absolutely no configuration of your Avaya IP Office phone system.
Since Chronicall’s original release, it has been in rapid and aggressive development. What started out as a simple call event monitoring application has evolved into a feature-rich suite of historical and real-time reporting tools. Today, Chronicall is being used across the globe to provide powerful statistics to a wide array of businesses, from small offices to large, distributed contact centers. With enterprise-class features at a small business price, Chronicall is revolutionizing the call reporting industry.
Cradle to Grave
As soon as Chronicall is installed, it begins recording detailed information about every call that enters or leaves your phone network. Cradle to Grave is an intuitive and simple way to view this information. It shows you exactly what happened to any call on your system from the moment the call arrived at your phone switch to the instant the call ended.
True Cradle to Grave reporting means that you can expand each and every call to view its ringing, talking, queue, hold, and transfer events; conference call information; and the agents, hunt groups, and external parties involved at each step along the way. You can sort, search, filter, and rearrange the tabular data or export it directly to a spreadsheet program for further analysis.
Standard Reports
At Xima Software, we know that collecting information is only as valuable as your ability to find and analyze it. Our developers have created over 50 accurate and vibrant reports, charts, and graphs that use everything from the simplest criteria to some of the most detailed and specific statistics available from any call reporting software. You are free to run these reports as many times as you like to find invaluable information on your calls, events, conferences, agents, groups, queues, and trunks.
Each installation of Chronicall gives you access to these powerful reports and the intuitive Report Scheduler, which tells Chronicall to run reports automatically every hour, day, week, or month and send them to an email address or save them to a file.
Reports can be viewed or saved in many standard formats:
•Adobe Reader (.pdf)
•Microsoft Excel (.xls/.csv)
•OpenOffice.org (.odt)
•IE / Firefox / Chrome / Opera / Safari (.html)
Modules
At Xima Software, we know that when it comes to business, it’s all about having the right tools at the right time for the right job. Because of this, we developed Chronicall as modular software. This means that you can create a custom Chronicall software package to fit your needs; you can get the features you want without paying for the features you don’t.
Every installation of Chronicall includes our powerful and flexible Cradle to Grave interface and over 50 Standard Reports. From there, Chronicall can be expanded with the Custom Reports, Recording Library, and Realtime modules.
To see how Chronicall can make the most of your time and energy while improving the accuracy and efficiency of your call data, contact ECS to sign up for a free 14-day trial today.