Enhance Your Customer’s IP Office Hunt Groups and Queueing with Xima Queue Callback!
Xima Announcement: External Chat and Queue Callback for IP Office Hunt Groups and Voicemail Pro Queueing.
♦ External Chat
♦ Multi-Media Channel
♦ Skills Based Routing for Chat
♦ Agent Desktop
♦ Pre-Defined Canned Responses
♦ Customized Interface
♦ Chat Log and Reporting
♦ Queue Callback (New)
♦ Works with IP Office VM Pro
♦ Works with IP Office Hunt Groups
♦ Holds Customers Place in Queue
♦ Flexible Call Back Options
♦ Detailed Queue Callback Reports
ECS is an Authorized Xima Reseller located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc.
ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.