Computer Instruments has multiple Off the Shelf applications that fit and integrate seamlessly with Avaya’s IP Office.
Many of Computer Instruments’ Off the Shelf applications don’t require special skills or training to manage or configure. With over 30 off-the-shelf applications they are ready to go with a minimum of startup effort. Computer Instruments’ Off the Shelf solutions are designed specifically for the IP Office environment and for customers who seek to look and act like the fortune 500 regardless of their size, or budget. Being a small or a mid-market business does not mean you can’t have a platinum level of customer service and satisfaction.
Available Apps:
Appointment Reminder
Lab Results
Prescription Refill
Community Notification
Homework Hotline
Speaker Phone Paging
Billing
Office locator
Customer Survey
Collections
Collection applications
Pay by Phone
Balance Inquiry
Agent Survey
ASR Name Dialer
Call-Back Messaging
Form Filler / Data Locator
Voicemail/Messaging
Zip Code Locator
Think Outside the Box!
Even though some applications may appear to be specific to an industry, people are looking outside the box to meet the challenge. Appointment Reminder is a good example. Once used just for healthcare it is now used by restaurants, spas, hair salons and more.
Increase Revenue; Reduce Cost and Improve Customer Satisfaction!
eVP is a fast, simple and cost-effective solution for managing all your self-service resources. It has a powerful IVR tool-kit with an intuitive and easy to use graphic user interface which means no special skills are required to master configuration responsibilities.
It gives you the ability to change caller experiences in real time without restarting services. On-demand announcements, menus, forms and database resources are easily handled with existing resources. Perhaps most important is it gives you total control of your caller’s experiences and delivers useful self-service options as needed.