The IP Office Preferred Edition Messaging “Voicemail Pro” application can manually or automatically record calls.
Voicemail Pro places those recordings into a user or group’s mailbox alongside normal voicemail messages.
Users can start manual call recording in a number of ways; programmable button, short code, one-X Portal for IP Office.
Automatic call recording is configured on the IP Office system and applied to specific users, hunt groups, incoming call routes or account codes.
Contact Recorder for IP Office enhances call recording by transferring recordings to a separate archive from the normal mailboxes. Those recordings are then outside the control of voicemail housekeeping and do not impact on the space needed for voicemail messages.
Contact Recorder for IP Office maintains a database of the call details associated with each recording it stores. Using a web browser, users can search the database and from the search results playback recordings.
The Contact Recorder for IP Office is supported in the following configurations:
For IP500 V2 systems, Contact Recorder for IP Office is supported on an IP Office Application Server. That includes IP500 V2 systems running a Unified Communications Module.
Contact Recorder for IP Office is supported on the same server as Voicemail Pro if an additional hard drive is installed for Contact Recorder for IP Office use.
For Server Edition systems, Contact Recorder for IP Office is supported on the Server Edition Primary Server if an additional hard drive is installed for Contact Recorder for IP Office use. Otherwise it is supported on a separate IP Office Application Server.
Contact Recorder for IP Office is NOT PCI Compliance
It is important to note that since Avaya is not a payment processor and since Contact Recorder for IP Office is not a payment processing application; neither Avaya nor Avaya Contact Recorder for IP Office can be certified as PCI compliant or PA-DSS compliant.
Pre-Requisisites
You must meet the following conditions before attempting to install Contact Recorder for IP Office.
- Do not configure Contact Recorder for IP Office until after normal voicemail mailbox operation of the Voicemail Pro application has been tested and validated. The Voicemail Pro performs the call recording for Contact Recorder for IP Office and so is an essential pre-requisite.
- The license requirements depend on the operating mode of the IP Office systems:
For Server Edition, the primary server needs a VMPro Recordings Administrators license.
For IP Office Release 9.0, this is the only server in the Server Edition network that requires a license.
For non-Server Edition systems, each IP Office system requires a VMPro Recordings Administrators license.
- The Contact Recorder for IP Office application must use a separate disk partition for file storage from that used by Voicemail Pro. This requires either the adding of an additional hard disk to the server or use of two separate servers.
ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Voicemail, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, CAT5e/CAT6, Fiber, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, etc.
ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.