Mobile Twinning on the Avaya IP Office provides the ability to use a mobile telephone as an extension of your office phone. This allows your staff to offer a one number approach while also controlling their accessibility, enabling them be more mobile whether in or out of the office. When a call has been twinned to your cell phone and you reach your office, you may switch the call over to your extension by pressing the Twinning Button.
Mobile Twinning on the Avaya IP Office can be used for mobiles or any other external number (eg: home phone/home-workers), and requires no additional IP Office Hardware.
In practical terms, the ‘one number’ approach adopted and promoted within Avaya IP Office means that companies don’t become dependant on the mobile numbers of their employees. For example, if a salesman leaves his/her position, the company will not lose business contacts because the call still goes to the company phone number rather than the employee’s mobile number.
Twinning allows a primary extension and a secondary number (internal extension or external telephone number) to operate together as a single telephone, where staff have a desk with a fixed phone but also have a Mobile/Cell phone. When a call is presented to the primary phone the secondary will ring. If the primary telephone does not ring, for example in Do Not Disturb, the secondary phone will not ring. Staff/Users may be allowed to enter a twinned number, or may just be able to activate/deactivate the twinning function depending on administrative settings.
Mobile Twinning on the Avaya IP Office requires either SIP Trunks or PRI Trunks. A twinned call will use 2 channels of SIP Trunks or PRI Trunks in order to work.