At Efficient Communication Solutions, Inc. (ECS), our mission is to earn customer loyalty by collaborating to design and deliver dependable, innovative ways to communicate more efficiently. We constantly strive to set a new standard in customer service through our integrity, technical expertise, and customer support.
Our core focus is to be your vendor of choice for dependable voice & data communications.
At ECS, we realize our customers have a wide variety of telecommunication companies to choose from and appreciate their decision to partner with ECS to meet their communication needs. We understand our obligation to provide dependable products, services and support to not only meet, but exceed, our customer’s expectations.
Guaranteed Service Response:
We understand how critical your time is and guarantee our response times
(for Warranty, Maintenance and Support Agreement customers)
Moves, Adds & Changes (MAC);
24 to 72 Hours
Repair (Critical Outage);
2-Hours by Phone or Remote Access
4-Hour On-Site
Repair (Non-Critical Outage);
2-Hours by Phone or Remote Access
Next Business Day On-Site
Critical Outage Defined;
Complete failure of System(s), No Incoming or Outgoing Communication, Failure of 50% of Devices.
ECS Customer Service Hours & Contact Information:
Staffed; Monday thru Friday, 8am to 12:00pm/Noon
NOT Staffed; Monday thru Friday, 12:00pm/Noon to 1:00pm
Staffed; Monday thru Friday, 1:00pm to 5:00pm
NOT Staffed & After-Hours –leave emergency voicemail & on-call tech will respond
Phone: 253.886.5444
Fax: 253.886.5401
Email: service@GoECS.com
ECS is located at:
Washington
3702 West Valley Highway North, Suite 302
Auburn, WA 98001
253.886.5400
Oregon
20310 SE Highway 212
Damascus, OR 97089
503.658.8500
For more information please visit www.GoECS.com