Avaya Warranty Information:
IP Office Hardware Warranty;
1-Year for hardware components that are found to be defective
IP Office Software Warranty;
90-Days
IP Office Warranty Notes;
Avaya hardware warranty is on a return-and-replace basis
IP Office Support Services (IPOSS) Information
IP Office Support Services (IPOSS) is an “Optional” add-on support agreement.
IP Office Support Services (IPOSS) is ONLY available for IP Office R8.1 & above:
IP Office Support Services is globally available to customers that have an IP Office R8.1+ system. It provides your business with the support you need, when you need it, with flexible options and investment protection. It is simple and easy to use. IP Office Support Services address software and hardware components, access to service packs and all major software releases during the contract term, and provide options for advanced parts delivery and hours of service coverage. You even have access to all of Avaya’s web services such as documentation, tools and our newly revised Knowledge Base. The introductory support price includes software upgrades, and the price isn’t much higher than the cost of a single software upgrade. Introductory pricing is a single fee per server no matter the number of users or applications. IP Office Support Services is available through your Avaya Authorized Partner. (ECS)
The base offer includes:
• Avaya remote technical support for both software and hardware during standard 8×5 Monday-Friday hours
• Access to major software upgrades to keep your systems current and to increase functionality
• Access to minor software releases, service packs and software and firmware updates
• Access to the Avaya support site tools and intellectual property
• Enhanced remote connectivity through SSL-VPN for increased security and faster resolution
• Availability of coverage in 1, 3 or 5 year prepaid terms
• Low total cost of ownership
• Competitively priced support
Additional Value options:
• Anytime/any day remote support (24x7x365)
• Advanced Parts Replacement (APR) – Next Business Day (NBD) or 4 hour delivery by courier for critical components*
• Advanced Parts Replacement (APR) with Onsite support – Next Business Day or 4 hour (U.S. only)
Voice Terminal (telephone set) Replacement coverage is NOT included in any IP Office Support Services (IPOSS) offer.
To learn more about IP Office visit:
www.avaya.com/sme
www.youtube.com/user/Avaya
www.GoECS.com
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.
For more information please visit www.avaya.com or www.GoECS.com