Avaya Unified Communications and Collaboration Overview
Enterprises of all sizes depend on Avaya for unified communications that improve efficiency, collaboration, customer service, and ultimately competitiveness. Unified Communications simplify the proliferation of technologies that businesses deal with every day. Avaya’s people-centric solutions integrate voice, video and data, enabling users to communicate and collaborate in real time, in the mode best suited to each interaction. This eliminates inefficiencies in communications to make organizations more productive and responsive.
Avaya also offers an open software platform for quickly developing multi-vendor Unified Communications and Communications Enabled Business Process (CEBP) applications. Avaya provides solutions and supporting services directly and through its channel partners.
Features and Benefits
Avaya Unified Communications solutions are:
Seamlessly integrated: Reply to email with your voice. Turn an IM into a conference call. Answer your desk phone from the airport. No matter how, where, or when you communicate, you’ll have seamless access to the same familiar interfaces and corporate resources.
Productivity focused: When communications tools work together, you get more done. You can use the same interface to collaborate real-time across all your tools, including desktop video, social media, conferencing, and more.
Vendor-neutral: Unified Communications unifies systems, devices and applications from multiple vendors. We support open standards and robust interfaces with third-party products, for lower costs and improved flexibility. Our core communications platform, Avaya Aura, leverages SIP architecture to simplify networks and connect users at every location regardless of endpoint infrastructure.
Reliable and secure: Avaya solutions have been used for years by organizations from small businesses to the Fortune 500.
Avaya technology solutions help enterprises increase business agility and lower costs. Avaya’s highly flexible enterprise-wide communications architecture simplifies the deployment of voice, video and collaboration applications. Avaya Unified Communications delivers significant cost savings and an evolutionary path that leverages existing multi-vendor voice systems.
With Avaya, enterprises accelerate business processes through simple, open integration with business applications, desktop environments, emerging social media, and multi-vendor communications systems. Avaya enables you to leverage fit-for-purpose packaged integrations and a comprehensive, mature IT developer Web Services framework.