A hunt group is a collection of users, typically users handling similar types of calls, for example a sales department. An incoming caller wishing to speak to someone in a group can call one number and the call can be answered by any number of extensions that are members of the hunt group.
There are four ways a hunt group can process calls
Sequential: One extension at a time sequentially, always starting at the top of the list.
Collective: All extensions in the hunt group simultaneously.
Rotary: Start with the extension in the list immediately following the extension that answered the last hunt group call.
Longest Waiting: Start with the extension that has been free for the longest time period.
Announcements
Use voicemail in conjunction with hunt groups to:
- Record all group related messages.
- Play an announcement when the hunt group is in Night Service or Out of Service mode.
- Play announcements while a call is held in a queue.
A broadcast option is available for internal voicemail. This feature changes the voicemail box operation so that the message notification will only be turned off for each hunt group member when they retrieve their own copy of the message. Hunt group announcements are separated from hunt group queuing and can be used when queuing is off. Hunt group announcements are supported by Embedded Voicemail and Voicemail Pro. Administrators and supervisors can set times for the first announcement, second announcement, and between repeated announcements.
Hunt groups in a small community network can include members located on other systems within the network.
ECS is an Avaya authorized business partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Avaya Aura Servers, Gateways, Messaging, Telephones, Firewalls, Ethernet Switches, Low Voltage Cabling, WiFi, CCTV, POS, Paging, etc.
ECS provides services in the states of Washington & Oregon, primarily in the greater Seattle & Portland areas.