Message from AFS President & COO, Kiran Kapur
“The focus of our organization is to provide innovative financing solutions for Avaya’s products and services. We make it easy for our customers to acquire or upgrade equipment, keeping them on the cutting edge of technology and helping them effectively compete in today’s rapidly-changing business environment. Avaya Financial Services provides Industry-Leading Financing Solutions to our customers, we are 100% synchronized with Avaya’s marketing and sales efforts, and we deliver high-quality Global Asset Financing.”
Industry-Leading Financing Solutions & Customer Service
Unlike many other financing companies, AFS will finance entire solutions; telecommunications, data equipment, wire, services, and maintenance. Their 22 years experience in the telecommunications and data market allows them to offer market leading structures and terms. A full range of financial products are available to meet their customers’ unique requirements, including government and education offers.
AFS philosophy is “end to end” customer satisfaction from lease commencement to termination. AFS continuously evaluates customer satisfaction levels through formal market research studies, and take corrective actions swiftly. As such, AFS provide customers with:
● Fast, efficient, and customer-friendly credit applications and decisions
● Minimal, easy-to-understand lease documentation
● Knowledgeable, easy-to-reach customer service personnel
● Accurate, easy-to-understand customer invoices
● Internet applications that provide account access
AFS is committed to continually investing in resources and technology to enhance their customer service capabilities.
Seamless Integration of Sales & Service
By partnering with AFS, Avaya is able to offer you the advantage of “one-stop-shopping.” Simply place one call to an Avaya sales representative or authorized dealer to have all your equipment, service, and financing needs met. This is facilitated by:
● Co-location and training of our customer sales teams throughout the world
● Integration of our customer ordering systems
● A shared business objective – customer satisfaction
Global Financing Solutions
With operations in 29 countries, AFS has detailed knowledge of local laws and customs. AFS offers a full spectrum of products and services for global customers, including:
● Rentals
● Operating leases
● Finance leases
● Technology refresh