Xima Software is pleased to announce the upcoming general availability of the newest Chronicall module: Agent Dashboards.
Agent Dashboards bring Realtime data to every user’s desktop with customizable widgets, pop-up notifications, DND/logout reason codes, CRM integration, user chat, and more.
Agent Dashboards are scheduled to be released on Monday, December 2nd, 2013
With Chronicall’s revolutionary Agent Dashboards module, you can take Realtime data out of the web browser and onto the desktop. Agents can keep track of customized Realtime data with desktop widgets. Pop-up notifications provide information and tagging options for inbound and outbound calls. Chronicall Presence offers an easy way to see the status of other Realtime agents and send them chat messages.
Once an agent logs in to Dashboards, they’ll be able to view live call data with a desktop widget, customized with Realtime values that fit their needs. Agents can monitor statistics about themselves, their hunt groups, or the entire system without opening Chronicall or looking at a wallboard; everything they need to know is available on their own screen at all times. The Dashboards window can be resized or docked for maximum flexibility, while multiple animation settings allow agents to choose the style they like best.
Dashboards also generates helpful pop-up windows for the agent whenever they make or receive calls, set themselves on DND status, or log out of their extension. These windows allow them to see who is calling and where they are calling from, assign account codes and hunt groups to calls, and give a reason why they are stepping away from the phone. All of this information is stored in Chronicall’s database and can be used to generate detailed reports.
Chronicall Presence is another Dashboards desktop utility that lists the current status of each Realtime agent, along with their agent image, extension, and current call details. Through Presence, agents can even chat and send files to each other or to customers throughout the world. Every chat message is stored within Chronicall and can be reviewed or reported on later.
Take some of the work out of teamwork. Turn each agent’s desktop into a powerful and connected Chronicall workstation with Agent Dashboards.
To see how Chronicall can make the most of your time and energy while improving the accuracy and efficiency of your call data, contact ECS to sign up for a free 14-day trial today.
For more information please visit www.ximasoftware.com/chronicall or www.GoECS.com
About Xima
Xima Software was formed by a group of telephony engineers and tech support personnel. After several years and hundreds of phone system installations, Xima’s founders identified a growing need for inexpensive, accurate, and easy-to-use call reporting and recording software. They needed a reporting suite that would only take a few minutes to install, would show the details of every event that happened on a call instead of just a vague summary, and could report on all users, groups, and trunks without licensing headaches. With those principles in mind, they developed Chronicall.
In 2007, Xima spun off from its parent company and began aggressive development on Chronicall. The name Xima was chosen as a modern derivation of the romantic word “cima,” meaning “the top” or “pinnacle.” The name Chronicall represents a strategic merger of accurate and detailed time-keeping with call reporting.
About ECS
ECS, located in Auburn, WA & Portland, OR is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is a “one stop shop” for network infrastructure needs. ECS designs & installs flexible cabling infrastructures that support multiple voice, data, video and multimedia systems regardless of their manufacturer.