Mobile VoIP client (one-X Mobile “Preferred”)
The one-X Mobile “Preferred” mobility client that launched with Release 8.0 delivered a rich and unique Unified Communications (UC) experience on mobile devices for IP Office customers. This mobility client worked in call-back telephony mode only i.e., when a user initiated a call from the mobility client, the IP Office initiated a call to the caller’s mobile phone and then dialed the destination. This mode offered cost savings to users where incoming voice calls are free or for users who have cheaper unlimited voice plan as compared with a data plan.
With Release 9.0, Avaya is enhancing the one-X Mobile “Preferred” client to work in a Voice over IP (VoIP) mode. In the VoIP mode, the mobility client can make calls over Wi-Fi/3G/4G data networks. The mobility client using its underlying SIP stack will register with the IP Office over the data network and thus will function as your office extension on the mobile device.
The mobile “Preferred” user can use the mobility client to perform all telephony features including mid-call features such as:
• Incoming and Outgoing VoIP calls
• Supervised/ Unsupervised Transfer
• Hold / Unhold
• Mute/ Unmute
• Multiple simultaneous call sessions
• DTMF
The availability of both Call-back and VoIP modes on the mobility client will enable users to toggle between the modes based on their network connections. This will empower end-users to make a choice of the appropriate mode based on their voice/data plan as well as availability and quality of the data connection (WiFi/3G/4G).
For example:
• The mobile user may choose the Call-back mode when he/she doesn’t have Wi-Fi access and the 3G data connection is not providing good quality for voice.
• The mobile user may choose the VoIP mode when in office/home/mobile hotspots where Wi-Fi data connection is available OR when the 3G/4G data connection is good.
One-X Mobile “Preferred” mobility client will support the VoIP mode on both iOS and Android devices.
The information below explains the one-X Mobile “Preferred” mobility client with VoIP mode for iOS and Android devices:
The following mobile OS versions will be supported:
• iOS 5 and above
• Android 4 and above.
Note that the VoIP mode has been tested and certified to work with acceptable acoustic performance for the following devices only:
• Samsung Galaxy S3
• HTC One-S
• “Best effort” VoIP support will be provided on other devices but may present problems such as echo problems, voice disruption, Difficulty switching between handset, speaker and Bluetooth, inability to change volume levels etc.
The VoIP mode will be available with the “Power User” profile. Users with “Mobile Worker” license can avail of only the Call-back mode in the mobility client.
The following features are available only on the Android mobility client:
• Ring tone selection for the mobility client
• Selection of high-bandwidth or narrowband codecs based on the network connection (WiFi versus 3G/4G)
• Mobility client can be configured to automatically use Bluetooth headset for controlling audio (only) on VoIP calls when available
• Conference screen user experience enhancements
The following features are now available to align iOS client with the Android client:
• Ability to select the contacts phone number
• Voice mail priority indicator
• Swipe support for IM on home screen
• Group action support
• Emoticons
• CLID lookup in contacts for calls
• Send voice mail as WAV in email
• User interface changes for easier access to commonly used functions
In addition to the VoIP mode, the following enhancements have been made to the call-back mode:
• Ability to do call transfer (unsupervised) to another contact or arbitrary phone number.
• Ability to Enable/disable mobile twinning (simultaneous ring)
• Ability to Enable/disable DND (send all calls)
• Call log information (incoming/outgoing/missed calls) is shown for both modes. Call log information is combined with Voicemails in the Event history tab.
• Call monitoring on the mobility client gives the user ability to see and interact with all calls the user makes or receives through IP Office.
• Addition of Dial Plan for the VoIP mode for iOS to align with Android.
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world.
About ECS
ECS, headquartered in Auburn, WA, is a team of experts ready to help businesses with the important and often complicated decision of finding the best communication solutions for their company, from voice to data. Servicing Washington & Oregon, ECS is an Avaya SME Expert Business Partner focusing on the IP Office platform and specializing in Voice over IP. For more information contact ECS at (253) 886-5400 or visit us on the web at www.GoECS.com
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