Success StoriesPlease click on each item below to see its full details. [peekaboo_link name=”1″]RESTAURANT[/peekaboo_link] [peekaboo_content name=”1″] From our initial contact through installation, to the final training and support offered, this experience has been first-rate. You and your team are professional without being aloof, personal without being intrusive, knowledgeable without smugness and efficiently precise. You didn’t hard-sell but educated us about our options. You never pushed us towards the more advanced (i.e.; expensive) options and gave a full explanation of the older technology which was much less expensive. We appreciate that you made sure we reasonably understood the technology. You and your team were prompt, professional and unobtrusive, even when working around our customers. When we made a last minute change for the wireless unit we had previously refused, you never blinked. Then you got us what we wanted in one day to keep us on schedule! We are very pleased with the operation of our new Avaya IP Office (Small Office Edition – SOE) Telephone System and IP Office 5410 Digital Telephones. The obvious quality of the telephones ensures that they will stand up to the rigorous demands of a busy restaurant. The whole system is easy to use and quickly learned. We feel that you have helped us on the road to further success.[/peekaboo_content] [peekaboo_link name=”2″]EVENT VENUE PROVIDER[/peekaboo_link] [peekaboo_content name=”2″]We are a national leader in providing telecom and data services to venues and their clients in the hospitality and event business. I want to take a few minutes to tell you how pleased I am with the services provided by ECS. Prior to joining CCPI, I had worked as a sales and operations manager for many years and have had considerable experience selecting technology vendors. I was somewhat surprised by the less than optimal attitude of service and hardware providers in the telecom world. I was amazed by the lack of professionalism, listening skills and sales ability that I saw during my interactions with many of these vendors. It didn’t seem to me that these vendors actually were interested in earning my business. So, I was absolutely delighted to find Don Barber and the rest of the amazing team at EC Solutions. Don worked very hard to get us everything we needed during our vendor selection process. His proactive, problem-solving approach was critical in getting us to make the right decision on choosing the best vendor AND the best hardware/software solution to our upgrade path for our Lucent/Avaya PBX. Once the deal was signed, Don was absolutely available to us throughout the rest of the purchase and installation process. As for the rest of the team, Tamra Grimes, Rob Cameron and Phil actually did the implementation/installation portion. I cannot say enough positive things about this team. They really impressed me with the pre-installation preparation, the actual upgrade and the post installation support. The purchase process, installation and post install training and support were exceptional. We did have a minor, unforeseen “glitch” on upgrade day, and although it was not an ECS or Avaya problem, they jumped right in to make sure the installation was completed to our satisfaction. It continues to be true that the best vendors are those that work hard to enchant and delight their clients. You definitely are an exception to the rule in the telecom business. Thank you for doing a great job for us, we will definitely use EC Solutions again. I look forward to continuing a successful business relationship.[/peekaboo_content] [peekaboo_link name=”3″]PRINT MANAGEMENT AND MARKETING[/peekaboo_link] [peekaboo_content name=”3″]This letter is to confirm that we are renewing the maintenance agreement on our Avaya system with you/ECS. It has been a great pleasure working with you over the past ten years and having you manage our telephony system. As our system aged, you recommended to us that a maintenance agreement might be a good idea, and sure enough last year it really paid off. As I’m sure you remember, we had issues with both our telephone system and voice mail over the course of the year, and ECS rapidly responded and took care of the problems, even when there was equipment replacement involved. The bottom line is, ECS saved us money by coaching us into a maintenance agreement. It was great not having to deal with a large unplanned repair expense. Your customer service staff and technicians are very knowledgeable and courteous and just generally a pleasure to work with. Please be sure to pass our name around if anyone wants a reference on your services. They can contact me directly and I’ll tell them all about you. Thanks again for the tip on purchasing maintenance for our Avaya system. Keep up the good work![/peekaboo_content] [peekaboo_link name=”4″]NATIONAL COLLECTIONS/FINANCIAL[/peekaboo_link] [peekaboo_content name=”4″]I wanted to take a few minutes to tell you how pleased I am with the services provided by ECS. It has been a pleasure working with the two of you over the past eight or nine years. Each time I need support, whether it be programming advice, VoIP, ARS routes, upgrades or even service work in Phoenix, AZ, you guys come through with flying colors. I received many accolades and words of praise for the smooth transition of moving our San Diego Call Center last summer, and it was due in very large part to the planning & execution performed by ECS. I still can’t believe that we were able to contract ECS to fly a Technician to San Diego to move our Avaya switch for less money than the quotes we received from contractors in California. Your dedication to not only customer service, but to complete CUSTOMER SATISFACTION is very refreshing. You have certainly raised the bar by which we evaluate our vendors. Thank you again for your support & partnership over the years. I will recommend ECS to anyone that I run across that needs voice/data or converged technology assistance.[/peekaboo_content] [peekaboo_link name=”5″]REAL ESTATE/FINANCIAL[/peekaboo_link] [peekaboo_content name=”5″]We are based on the East coast. We have over 900 offices across the United States, Canada, Puerto Rico, The Cayman Islands, Mexico and overseas. I support telecommunications for the Midwest and Northwest regions. We have several small branch closing offices, mid-size Production offices as well as several large call centers. We rely on Don Barber and ECS to support our Avaya infrastructure in Oregon & Washington. ECS also provides remote support to several of our offices in other regions. In some cases, we have even flown their techs to some of our sites when local expertise was “lacking.” Don has had our business over the last 8 years due to his expertise with the Avaya equipment and the fact that Don understands how our very diverse offices work. He has set up many standards for us making it easy for us to do a lot of our own work. I have worked with many vendors throughout my career in telecommunications and there are only a few that I would recommend to others. ECS would definitely be one of them. Please feel free to call me with any questions regarding my experience with Don Barber and ECS.[/peekaboo_content] [peekaboo_link name=”6″]NATIONAL SERVICE PROVIDER[/peekaboo_link] [peekaboo_content name=”6″]I am a Director of Telecommunications for a national service company. I support the telecommunications infrastructure for large call centers throughout the United States, Canada, and offshore locations. We rely on Don Barber and ECS to support our Avaya infrastructure in Oregon, Washington, Maine, and British Columbia. We have used ECS for all of our Avaya projects for the past 4+ years including switch installations, CMS installations, upgrades, ICM integrations, CTI integrations, order fulfillment, and technical assistance. Throughout my experience with ECS, we have used several different models for implementations including sending ECS staff to our locations (even as far as British Columbia), coordinating with local Avaya BusinessPartners through ECS for our remote locations, and using ECS as a technical resource for our internal staff. Don’s ability to think out of the box to help us meet our budget and deadlines is what makes him a valuable asset to me and my staff. I have worked with many vendors throughout my career in telecommunications and there are only a few that I would recommend to others. ECS would definitely be one of them.[/peekaboo_content] [peekaboo_link name=”7″]ELECTRICAL CONTRACTOR[/peekaboo_link] [peekaboo_content name=”7″]Thank you for your diligence and tenacity in finding our company the best telephone system for our requirements. You gave us several options to choose from and recommended two systems that were best suited to our small company’s needs. We are delighted with our selection. They meet our needs perfectly and at an affordable price! We will be contacting you if additional help is necessary. You can be certain that we will be highly recommending you to other businesses and contacts. Thank you again Don, for your fine service. You certainly fit your slogan of “Reliable Solutions through Integrity & Experience”.[/peekaboo_content] [peekaboo_link name=”8″]ONLINE STOCK TRADER/CALL CENTER[/peekaboo_link] [peekaboo_content name=”8″]I wanted to take a moment to tell you how much of a difference you made in our PBX project. It was a difficult project with many challenges, yet with each one you were professional, calm, confident and consistent. Your professional manner and upbeat attitude goes a long way. It is not often I meet someone who can handle situations as professionally, pleasantly and successfully as you handled each one.[/peekaboo_content] |
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