Avaya Call Reporting provides Cradle to Grave Call Reporting and Tracking through over 50 Standard Reports
Avaya Call Reporting Standard Reports
Account Code
♦ Account Code Summary
♦ Calls by Account Code
Agent
♦ Agent Calls & Summary
♦ Agent Inbound Calls & Summary
♦ Agent Outbound Calls & Summary
♦ Agent Summary by Group
♦ Agent Talking Summary
♦ Agent Transfer Summary
♦ Agent Voicemail Summary
♦ Event Sequence Calls by Agent
♦ Excessive (Event Type) by Agent
Call Direction
♦ Call Direction Summary
♦ Calls by Call Direction
Call Costing
♦ Agent Call Cost & Summary
♦ Roles Call Cost & Summary
Caller ID
♦ Calls by Caller ID
♦ Inbound Caller ID Summary
External Number
♦ Calls by External Party
♦ External Number Summary
Group
♦ Excessive (Event Type) by Group
♦ Group Abandoned Calls
♦ Group Event Summary
♦ Group Presented Calls
♦ Group Summary
♦ Group Summary by Agent
♦ Queued Calls by Group
♦ Queued Call Volume
♦ Queue Summary by Group
List of Calls
♦ 911 Calls
♦ Abandoned Calls
♦ Agent Calls
♦ Agent Inbound Calls
♦ Agent Outbound Calls
♦ Call Details
♦ Calls by Account Code
♦ Calls by Call Direction
♦ Calls by Caller ID
♦ Calls by External Party
♦ Conference Calls
♦ Event Sequence Call List
♦ Event Sequence Calls by Agent
♦ Excessive (Event Type) by Agent
♦ Excessive (Event Type) by Group
♦ Group Abandoned Calls
♦ Group Presented Calls
♦ Inbound Calls by Local Number
♦ Queued Calls by Group
Local Number
♦ Inbound Calls by Local Number
♦ Local Number Inbound Summary
Time Interval
♦ Agent Call Volume
♦ Inbound Call Performance
♦ Inbound Call Summary
♦ Lost Call Summary
♦ Outbound Call Summary
♦ Inbound Call Service Level
Trunk
♦ Trunk Usage by Time
♦ Trunk Usage Summary
Tag
♦ Tag Summary
No Tag
♦ Basic System Totals
♦ Cradle to Grave
Add-on License Reports
Available with Recording Library
♦ Agent Scorecard Summary
♦ Group Scorecard Summary
♦ Scores by Agent
♦ Scores by Group
Available with Agent Dashboards
♦ Agent Reason Code Report
♦ Agent Reason Code Trace
♦ Reason Code Report
♦ Agent Reason Code by Time
♦ Time of Day Reason Code
Available with Realtime
♦ Agent Realtime Feature Trace
♦ Agent Time Card
♦ Group Summary by Agent
♦ Agent Performance Summary
♦ Agent Summary by Group
Avaya Call Reporting is supported by Avaya IP Office 10.0 and above!
ECS is an AVAYA Edge Emerald Level Business Partner located in Seattle, WA & Portland, OR.
ECS provides local technicians for on-site work installing and servicing a variety of voice/data equipment, ie; Low Voltage Cabling, CAT5e/CAT6, Fiber Optic, IP Office Telephone Systems, Voicemail, Telephones, Firewalls, Ethernet Switches, Circuit Extensions, Wireless Networking, Video Surveillance, Point of Sale, Overhead Paging, Avaya Aura Servers, Gateways, etc.
ECS provides services in Washington & Oregon, primarily in the greater Seattle & Portland areas.